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1Stop Bedrooms / Grossly inaccurate shipping estimates and unreasonable delivery methods

1 New York, NY, United States Review updated:
Contact information:

I ordered a sectional sofa from 1Stopbedroom on [protected]. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately, my credit card had been debited the 1500 bucks. Anyways, included in the email was delivery type "Free White Glove Delivery (Inside Delivery; No Setup)". No big deal... the delivery guys will bring it inside and all I'll have to do is unwrap, assemble some feet, and place where I want. Two days later, I got another email asking me to contact them to verify my shipping address; I shipped to an address other than my billing address. This actually seemed good on their part as they were verifying that I am who I say I am and not some credit card scammer.

Well... today is [protected] and I just took receipt of the sectional. It took 9wks and 2days from the time of order placement. The amount of time it took would not be so bad if there was some sort of communication between 1Stopbedrroms and the customer. Since the phone call to them regarding my address verification, I heard nothing from them until April 11th, which was them responding to an email I wrote them earlier that day; asking to be updated on the status of my order. The email I received was essentially a standard automated email when you make an inquiry. Basically, it says it may take up to 72hrs for a customer service rep to respond. I waited 5 days (120hrs later (April 16th)) before I emailed again to ask to get a response to my previous inquiry. Later that day I received an email stating that my order had arrived at the local delivery carrier and it may take 5-7 days for them to deliver (expect a call).

I was happy that it seemed this whole ordeal was coming to an end. However, I never heard from the delivery service until 4 days later on the 20th (which was a Thursday) and they said they are in my area only on Mondays and Wednesdays. Well, I work and had a meeting on Monday so I had to go with Wednesday (the 26th (10 days after the local carrier received it)) which gave me time to arrange my work schedule so I could be at home to receive the delivery.

Perhaps this should get its own complaint but the delivery service was not at all what I expected. Don't get me wrong, I knew I would have to unwrap, assemble anything needed, and put my furniture in its permanent location but my invoice clearly stated "inside delivery; no setup". The delivery service "Justo Delivery Services" was driving through my apartments when I was taking out some trash. I flagged them down and told them where to park the truck. My apartments are gated but you can access the driveways (just not the doorways). So, I opened the pedestrian gate nearest my apartment and propped it open. The back of the truck was no more than 50' from my front door and they started taking off the first piece and set it down in front of my door. I figured, at this point, they were just getting everything down and staging it. Well the second piece was a bit awkwardly shaped and they had trouble getting it through the gate. The older guy of the two (both of which spoke limited English) said "I am sorry, you have standard delivery, I will leave it here”. I am fine with working and carrying heavy items but if two able bodied men can't move this piece through the gate, how am I supposed to do it myself. Besides, my invoice stated inside delivery, not "standard delivery" (which is to the residence threshold or nearest access point only, based on Justo's site). So, I got involved and began to lift the piece above the fence. The piece maybe weighed 60lbs and the fence is only 6' high. One of the fellows began to help as the piece is awkward to pick up by oneself. After the 30 seconds needed to get over the fence, I asked the guy if he was serious and told him that it's not that difficult. He again stated that it is standard delivery and he is not required to bring in to my front door. I guess he had a change of opinion as he got the final two pieces to my door, at least. And as they removed the last two pieces I moved the first two pieces into my apartment by myself. After all was done, I gave them each a cold bottle of water and 5 bucks. I actually went to the store to get cash earlier, just for that purpose. I was initially thinking I should tip $15 each, until I realized they were there to do the bare minimum. I probably shouldn't have given them anything at all, after all I muscled all four pieces into my apartment by myself, but I was raised better than that.

In the end, I did receive my sofa and a relatively good price but I don't think I will be ordering from 1 Stop Bedrooms anytime soon. The lack of communication is frustrating. If I ever have to contract a delivery service myself, I certainly would never utilize Justo Delivery Services' services. 1% extra effort and they could have placed the sofas in my apartment. Perhaps it is a breakdown of communication between 1stopbedrooms and Justo but, I know what I see on my invoice is inside delivery.

1Stop Bedrooms

Jo
Apr 26, 2017
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Comments

  • Am
      7th of Dec, 2017
    Best Best Advice +5 Votes

    I have had this exact same experience. Ordered a bed on 10/10/17, it's now 12/7/2017 and zero communication from them during the first 6 weeks. I had to reach out numerous times before I was told that my item was out of stock. Still awaiting any type of delivery date. Their primary issue is LACK OF COMMUNICATION. Ther FAQ section clearly states "We will notify you immediately in the event your furniture is on backorder, and we will ship it as soon as possible"... yeah right!

  • Co
      14th of Jan, 2018
    +5 Votes

    I would call this company a complete fraud and a group of scammers, but I believe they are just actually plain old deceptive and bad at what they do. As other customers have said the main issue is they take you money immediately then go silent without any ETA on when or if your order will ever arrive. Their ordering process conveniently never mentions estimated delivery dates and lets the customer assume that "surely my order wouldn't take more than a few weeks". Guess again. I've been waiting for my order 2 months now without a peep from the company.

    What's most despicable is the huge number of obviously fake reviews they have paid for on review sites (even on the BBB site) that give unsuspecting people a sense of comfort before they order. 1stopbedrooms.com is down-right shameful.

  • Ja
      23rd of Feb, 2018
    +2 Votes

    Same here...Furniture was delivered damaged. On hold for customer service for over an hour. Sent an angry e-mail & they called immediately however, it's been over a month & no calls, no credit...NADA. Will NEVER use this company! I agree they MUST pay for good reviews because all the negative reviews sound about the same.

  • Dh
      21st of Mar, 2018
    +3 Votes

    DO NOT BUY FROM THIS COMPANY!!! RUN RUN RUN!!!

    I purchased a complete dining room set and buffet server from them. It turned out to be a waste of my time and money.

    I was sent an email confirming my purchase. I was then a day later sent an email asking for a review. Very odd since I haven't received the product or can review on the service at this point in time.

    I was then sent a third email with a status update saying my order details have been sent to the manufacturer for acknowledgment and shipping preparation.

    At this point, I'm super excited that I got such a wonderful deal! Everything is going smooth and I cannot wait to receive my dining room set.

    I received another email with another status update two days later stating "Great news! The manufacturer has confirmed your order is ready to ship and is awaiting pickup from the freight carrier." It stated that it usually takes 1-3 days.

    Oh boy! I am beyond thrilled reading that!

    Three days later I received an email stating that my order has been picked up from the manufacturers warehouse and is in transit to the last mile carrier closest to me. It said that I would be updated with an estimated arrival date in a few days and contacted to schedule a delivery appointment.

    YES!!! Exactly what I wanted to read.

    Here comes the bad news...

    After 2 weeks went by I contacted them via chat and asked where my items were. I was told that they're on the way to me and was given at that point a two week arrival time frame since it was coming from across the country.

    Alright, I wait and wait and wait some more and hear nothing! I again contact them via chat and a HUGE bomb went off. I was told that my items were on back order NEVER on the way to me. ARE YOU KIDDING????

    I was completely lied to during the ENTIRE process. From emails lying to me to workers lying to me. Meanwhile I am out TONS of money and wasted 2 months waiting for nothing to arrive.

    I immediately told them that I wanted to cancel my order and supposedly they did. I'm awaiting my refund. If not received within 10 days I will be contacting my bank to open a dispute.

    DO NOT WASTE YOUR TIME WITH THIS COMPANY!!! This is either a scam or someone that doesn't know how to run a business. They should never lie to their costumers. On their own website it says "Buyer will be immediately contacted if items are on back order." REALLY??? Wow that would've been really nice to know.

    PAY MORE AND BUY FROM A REPUTABLE BUSINESS!!!

    DO NOT BELIEVE THESE 5 STAR REVIEWS. I 100% BELIEVE THEY ARE GIVING THEMSELVES 5 STARS TO COVER UP THEIR SCAM!

    Don't even bother trying to call them because it will start out with only a 5 minute wait that will go to 10 min wait that will go to 15 min wait and so on. YOU WILL BE ON HOLD FOR HOURS!!!

    RUN RUN RUN RUN RUN RUN RUN!!!

  • Do
      11th of Apr, 2018
    +1 Votes

    After ordering a reclining chair on 4/6, I received a confirming email. In the email I was told I would receive follow-up information on shipping time. As of today, 4/11, I did not receive a follow-up email, so I called the seller to see when I would receive my chair. I was on hold for almost 20 minutes and then was able to request a return phone call through the automated process. Some 4 hours later my call was returned, and I spoke with a very rude man who said the chair should be shipped in approximately three weeks. I was aghast. One month for shipping an in stock item is outrageous, as well as having no follow-up information provided. The chair is "awaiting pick-up" and has not moved in anyway whatsoever toward my home. I told the rude man that this was unacceptable and NOTHING on their website showed that normal shipping was 4 weeks. I then told him to cancel the order, and he told me it would be a 30% restocking fee. This is illegal, as restocking fees can only be on products that have been RETURNED or EXCHANGED. I am doing neither of these actions, I am cancelling an order due to misrepresentation of the seller. I have grave doubts that this is a legitimate company as they are representing themselves.

  • 1s
      30th of May, 2018
    0 Votes

    I have placed a $5, 000 order for a bedroom set in April 7, 2018. It is almost 2 months and I only received and email as a reply to my treat of cancelling/disputing the credit card charge. They said next Monday or 4 days after such email, I was going to be contacted to set the delivery date.
    WHAT A LIE!!! NO ONE HAS CALL ME TO SET DELIVERY; IT HAS BEEN IMPOSSIBLE TO CONTACT THEM OVER THE PHONE AS THEY MAKE YOU WAIT FOR 2 HOURS WITHOUT AN AGENT REPLYING; AND THEY ARE NOT EVEN REPLYING TO ANY MORE EMAILS; THE TRACKING ORDER IN THEIR WEBSITE GIVES NO NEW INFO OTHER THAN WHEN YOU PLACED YOUR ORDER.
    Someone needs to stop this people from making customers waste our time.

  • Mo
      6th of Jun, 2018
    0 Votes

    This place One Stop is full of it! My order came in 8 weeks instead of 4-6 weeks. My dining room table looked as if a child sanded the wood down and painted over. The chest piece I bought to go with the dining table is not the same color. I have been on hold forever and the times keeps going up instead of down as I am sitting here. I am so pissed I spent 1700 on some cheap looking furniture! This is not fair this place is a scam. I wish it was something I could do. Oh and they also took the money out my account right away most real companies don't do that until the item is shipped or delivered

  • Ak
      14th of Jun, 2018
    0 Votes

    This company is FAKE KAKE KAKE.
    I placed an order three months ago. After two months they delivered half of the order and that was damaged. Following their instruction, I made a picture and sent to them. After waiting a month tried to contact them but no luck. The guy on the customer service is terribly rude. I have been also trying to reach their customer service for rest of my order but no response. Sent two dozen emails to their customer service as well but no response either.
    After giving up all hopes, I am going to dispute my order with the credit card company. I hope they will refund my money back. if you look at the bad reviews you'll see our reviews are all the same this company should be shut down for taking people's money for months and months and not delivering or canceling their orders.

  • Ra
      19th of Jun, 2018
    0 Votes

    I have had the same issue with all the lies and delays. I still have not received my order that was placed March 28th (it is now June 20th!). At first all seemed normal, I received confirmation of my order and was charged. But after 3 weeks and not a single update, I called customer service who assured me that it was scheduled to ship out that friday and should only take 7-10 days. 2 weeks later, I called again and was told my order had been backordered and would be delayed, but should only be a week or two max. After 2 more weeks and still no communication from the company, I called again and was told that they were scheduled to receive the items that week and to expect it to take about 2 more weeks for actual delivery- they told me again about the backorder and "apologized" for the delay but that it shouldn't take more than 2 weeks. Now here I am 12 weeks later, still no updates and no furniture. When I call, I am on hold waiting behind 15+callers and everytime I get down to about 2nd or 3rd in line, the call "drops" and I have to start all over. I've tried their "leave your info and we'll call you back keeping you in order of your place in line"- but that's BS because I never get a call back, ever. So now I wonder if this business is legit and if I will ever get my furniture?

  • Mo
      4th of Jul, 2018
    0 Votes

    May God help me that I will receive my order from 1 stop bedrooms I have attached some pictures from when I placed my order which was May 21/2018 today is July 4 2018 I have not receive my order yet I have read a lot of negative comments which I just made me feel afraid that I might not receive my order I am very disappointed this company have hurts a lot of people one good day they will pay for their sins people work hard for their money some are single parents they save up for what they wants to buy they don’t get their money from scams others 1 stop bedrooms have mercy on people this is a sins one day y’all will be asking about this god will burn this company in hell for doing their customers dirty... if I don’t receive my order I pray that god will deal with whosoever is in charge once again stop doing your customers dirty!! I pray one day someone will put stop to 1 stop bedrooms for taking people money... my message to one stop bedrooms is ( rest in hell)

  • St
      19th of Sep, 2018
    0 Votes

    AVOID THIS COMPANY AT ALL COSTS!

    If I could give zero stars, I would. I purchased and paid for three pieces of office furniture on Aug. 6 -- 48 days ago! I was informed that the the three pieces arrived at the Local White Glove Delivery Terminal on Sept. 6 -- 13 days ago! I have not heard from the local delivery company. I called 1SB and they allegedly called the local delivery company and told me that the local delivery company would call me. I still have not heard from them. I called 1SB the next day and they said the local delivery company did not receive the three pieces I ordered. No one can tell me where my furniture is. 1SB couldn't give me the telephone number of the local delivery company so that I can call them, and despite asking for a manager from 1SB to call me, I have heard nothing! I'm out nearly $2, 000 and still have no office furniture! Avoid this company at all costs!

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