I had used them before with limited problems however my refill expired but they still charged me $185 in Sep or Oct07 for my refill, then when I called they said i would need a new consult. I told them to just refund to my card they charged, and they stated they would. Tried to check on my credit card, money never refunded so I tried to contact them by phone and email. Email doesn't work and website down. Phone # I had disconnected.