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I obtained a 6 month deferred loan from System Pavers who did some work. This is the bank they have a relationship with. Asked clearly to the sales person what the total amount would be and it was just for the work they would perform. The loan agreement does not specify any fees associated with the loan. Expectation after paying off the loan would be the end of it, but found out there is undisclosed fee for closing out the loan from !st Security Bank. They sent 1 letter that was signed off by the person sending it but can't make out the signature. This 1st letter indicated the amount and then received 2nd letter 2 days later basically having 5 days to pay this amount off. Pretty demanding of a bank giving such short notice. I have emailed the bank what and why there would be a fee for paying of the loan, their response is "it's in the loan agreement". There is no specified amount on the loan agreement and no mention of this hidden fee ever.
Do not do business with this unethical bank who does disclose their hidden fee.
The only good thing to say about this bank is they responded the next day and their online website when logged in is easy to understand.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been with The First Security Bank for 5 years .The customer service in this bank has exceeded my expectations. Manager helped me get organized in a way that has helped me grow my business. I recommend that any young entrepreneur or start up to get signed up with their business banking services as it can be difficult for an artist/creative person to get organized. I also have an account here and I am very satisfied with this bank. Incidentally, if you are searching information about The First Security Bank you can find it here http://www.usbankinginfo.com/bank/the-first-security-bank/