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1st Rate Digital Services / Fraud and cheating

1 United States Review updated:
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I booked 1st Rate Digital Services to move an internet & BT line, fit a large TV bracket to the wall and attach the TV hide wires, and tune home cinema. Work they assured me they were very experienced at.

They were a nightmare, difficult to contact did not turn up to arranged re-arranged appointments (I should have seen that as a warning sign) eventually did turn up spent nearly whole time taking phone calls. I was busy when they were there, so could not monitor them they left saying everything was done except some conduit to hide cable which they did not have with them but which would be fitted later, at a glance it looked ok and (I am a trusting soul)so I paid them in full (cash in hand). When I had the time to check their work it was appalling. The telephone line is now too crackly to hear anything. The TV was not fixed correctly and wobbles the home cinema sound was not set up properly. I called and requested that they return and finished the job properly and supplied the missing conduit. They promised they would and we arranged a date which they did not keep nor did they keep any of the other appointments just kept fobbing me off with false promises. Despite threatening legal action the problems have never been sorted and they will not take calls from me now. For my sanity's sake I have given up trying to get this resolved but anyone considering using this company should be warned about them. They quote on their website that all all their customers are happy! well this is one customer who is not happy and guess what; they don't feature my comments on their website so to ensure the truth is known I listed them here so no one else gets ripped off like I did.

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Er
  19th of Oct, 2009
Agree Disagree 0 Votes
1st Rate Digital Services - Stay away
1st Rate Digital Services
United States

I booked 1st Rate Digital Services to reposition Sky & Bt wires/sockets, fit a large TV bracket and attach the TV. Tune Home Cinema hide wires. They were difficult to arrange an appointment with, when they eventually arrived they spent whole time on their phones talking and rushed the job. The left telling me everything was done I tried to check but they were rushing me so I trusted them and paid them in full in cash. Upon checking properly I found they had completely bodged up. The TV was not fixed properly but jammed into an unmovable position. The wires were not hidden adequately and they did not supply or fit the correct conduit. the home cinema had only a basic set up (exactly what I could have done myself-nothing professional!) the BT line is now unusable as too crackily. I tried to contact them to finnish the job or to refund me so I could pay someone else to do it properly, but they have since ignored my calls and letters. I have threatened legal action but they have ignored this too. Their website claims they have happy customers so I am listing my experience here to redress the balance as this is one very very unhappy customer. I do not recommend this company to anyone.

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