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1st Convienant Bank / Customer Service & Overdraft

1 Azle, TX, United States

Wednesday of last week I had a balance of $86.58 in my bank account.

My wife went and got $10.00 gas at Murphy's USA and spent $11.42 at Brookshires Grocery Store.

Since Murphy's did a preauthorization on her debit card in the amount of $75.00, my account showed a negative amount after her initial purchase of $10.00. Murphy's system immediately credited back the preauthorization fees minus the $10.00 fuel purchase. However, the bank still charged me overdraft fees even though my account was not overdrawn.

Upon contacting Customer Service, I had to deal with the rudest and most belligerant person I have encountered in quite some time. This person explained to me exactly what had happened to my account but would not do anything to remedy the problem of the overdraft fees even though I wasn't overdrawn at the time. Even now they are wanting to charge me $158.93 when my actual balance is $ 66.16.


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