The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

1st-air-net / No call back

1 500 north Michigan Ave, Suite 300Chicago, IL, United States
Contact information:

We reserved 2 One World round the world business Class tickets with 1st-air one year ago, and they charged us a deposit of 4800 US$. Witch is all right so far.In December I had to change a flight by myself with the operating airline, because they promised to change the flight, but they never did it... Unfortunately we had to cancel the trip in January. It took me several phone calls and e-mails to get the reservation cancelled. But finally John Schwarz did it.

Since this time we are waiting for the refund. The tickets weren´t issued. I used to be a travel agent so I had the chance to check this. There is no cancellation fee.

from the operating airlines ...! 1st-air reserved the tickets, they charged me, and not to forget, they cancelled the reservation. I think a fee of 4800US$ is a little bit to much for this "service"

I called, I wrote e-mails, once the chairman answered, informed me, that they had a problem to receive e-mail from overseas. This was in May. They promised me to call back - several times. Until today, we are still waiting for our money and if we are lucky for an excuse. I´ll continue the story...


Post your comment