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I purchased a Ninetendo DS from 1buycart via Ebay on Jan 1, 2011 that doesn't work. It was my 9 year old daughters primary Christmas gift. It worked for a week after she received it on Christmas day, but it will not take a charge. I tried three different chargers but to no avail - the DS does not work. I went back and forth with seller via Email. Seller promised to make it good if I would just give him the opportunity to make it right. We went back and forth and I waited and waited for a chip he said was coming in mail. The complaint window of time on Ebay ran out and I realized that 1buycart was buying time so he/she didn't have to make good the product. I called Ebay help this morning and was told that this seller has a series of like complaints. I requested that they shut this seller down ASAP. I was told that they would. Do not trust this buyer - you will get burned.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi ALL OF YOU !
I find none like big cheaters like Aliexpress joining hand with suppliers. My
case history is this.
My order No: [protected]
Placed on 8th January 2012
Product : Wifi booster 2W
Supplier : 1buycart Co., Ltd ( No.504670 Store).
Contact Name : tu aiming / Lu Lu (tuaiming2010@163.com)
1. After Placing the order by making full payment, the supplier did not bother to respond me for a week time.
2. I suspected the fidelity of the supplier and demanded for fully repayment from Ali express on 16th of January 2012
3. Finally she gave me a tracking No. [protected].
4. Even after 6 days the tracking No. was not traceable.
5. Finally on 19th of January (10 days later) the consignment was picked and sent.
6. The consignment arrived on 20th January 2012 at Bangalore / India
7. The consignment could not cleared from the customs for following reasons.
a. The items description mentioned as "Controller" instead of "Wifi booster"
b. The quantity of the items mentioned was "ONE" instead of "Four"
8. The custom department charged USD 132/- for declaring wrong description and wrong quantity.
9. Finally the consignment reached on 28th January 2012 at Coimbatore / India DHL office.
10.To my surprise, when I opened the consignment at DHL office, the items were not the one we ordered. Instead of 2W, the
supplier supplied 1W - 3 Nos and 2W-1No.
11.I refused to take delivery of the product because of wrong supply.
12.I complained to Ali express.
13.To my surprise, Ali express, demands me to clear the consignment by paying the duty and pay another USD 132/- to the
supplier to proceed with the case.
14.How stupid is this. For a wrong supply I have to pay the duty and then pay another USD 132 /- to supplier again to proceed
further.
15.No action has been taken by Ali express for Late supply, wrong supply and false Invoice. Instead Aliexpress is penalising the
buyer. How cheating is this. I am already on the job of publishing this in International Journals and media.
I request all the readers to be very alert before proceeding with Alibaba. They are cheats. So far I have lost USD 344.80. I have not got the refund yet. They are playing fishy.
GOOD LUCK ALL OF YOU FOR DEALING WITH ALIBABA