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1and1.com

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billing and customer service

Complaint Rating:  0 % with 0 votes
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Contact information:
1and1 Internet
701 Lee Road, Suite 300
Chesterbrook, Pennsylvania
United States
Phone: 1 610-560-1621
1and1.com
Unauthorized charges, foreign customer service agents provide inaccurate information, customer service agents ignore billing complaints and charges, system doesn't allow you uncheck auto pay even when you never authorized it, and finally they sent me here after I insisted on speaking to a supervisor. You know this company has BIG problems when their customer service agents send you to a complaint board rather than address their issues. But now, how do I get rid of their big dogs...they have sent me to collection even though I am being auto billed for accounts closed months ago and in one case a year earlier! I am reporting to the Oregon's Attorney General Office where they have a complaint board and actually go after such scufflaws.
Complaint comments Comments (1) Complaint country United States Complaint category Unauthorized Charges

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N  17th of Jan, 2012 by    0 Votes
I signed up for the 30 day trial with them, just a little over a week ago.
THEN I started noticing all the terrible reviews.
Could you tell me what the unauthorized charges were for, in your own case ?
Thanks,
C.

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1&1 Internet / 1and1.com Logo 1&1 Internet / 1and1.com
Customer Care Service
Discovery House, 154 Southgate Street
Gloucester
England, Gloucestershire
United Kingdom - GL12EX
+44 87 1976 XXXX
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