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2.5 164 Reviews

1&1 Ionos Complaints Summary

55 Resolved
87 Unresolved
Our verdict: Engaging with 1&1 Ionos, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1&1 Ionos reviews & complaints 164

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L
7:45 pm EDT

1&1 Ionos putting me in the hands of a debt collector when the invoice had been paid

I am now desperate for help on this problem with 1and1; they seem to have locked me into to their operation in someway. Please let me explain.

I transferred two domains of my own without problem to 1and1 in March 2010, and paying by my credit card. As my son was about to open his own business I though it a good idea for website presence with his own domain name, as a marketing tool for him. So I purchased a .com domain and two .co.uk domain names with a basic web hosting package.

I noticed that it was possible to made payments through PayPal, my preferred method of making payments over the internet. I did not like following the link for payment that 1and 1 provided to PayPal because I never follow links to make Internet payments. So I opened up my PayPal account and authorised the full payment for the invoice account for my son’s domains and basic hosting package.

PayPal paid the amount to the full invoice total required by 1and1. Acknowledgement of this was never mentioned by 1and1; instead we were being threatened with the bad debt collection agency. I have a 2gb USB Pen almost full of the letters and emails 1and1 ignored, or never really read my complaint, I became so frustrated that I believed, my emails where only being read by robots and well my posted letters never got answered at all, I even recorded a couple of letters but even they where ignored.

Now for the first time in our lives we where landed with the bad debt collection agency, for double the amount, this we paid instantly because we are aware of the trouble these organisations can cause you. I contacted all departments of 1and1 to explain that in fact this account had been paid out of my PayPal account and that I did have a receipt. They still kept sending me noreply emails explaining how to change my payment details, I had to kept sending letters and emails back explaining that the control panel would not let me change the payment details from PayPal to credit card, but the robots took no notice.

I am puzzled as to how they have my hotmail address when I have never registered this with them? They must have picked it up from their link to my PayPal account. Without informing me two months later they put back into my PayPal account the amount that I had authorised for payment I also have this copy on my USB Pen.

To date we still have not been able to upload our website best part of the time passwords are not accepted and you have to go into https://admin.1and1.co.uk, only to find I was not inputting the wrong password anyway.

And the problems start again this year, our .com account was due on 19th March I have been trying since then to sort the payment method out again would you believe they are still trying to access my PayPal account, and again I have been trying to change the method of payment from PayPal to credit card but still the control panel reports error.

So I sent them a cheque for the full amount and today an email received says payment of the cheque has been refused, this has not been done from my end.

I need to find out what a billing agreement B-38P55702VX867264K means?

I’m now just waiting again for the bad debt collector letter to drop through my door. They say I am on automatic payment, I do not want to be on this I like to pay as I go, yet I cannot find out how to make these changes.

The Control Panel does let me change address, phone numbers, email address but not the method of payment.

When reading the small print it seems when you pay by PayPal you have to have £350 each month in your PayPal account so that they can help themselves.

I do not have that kind of account and PayPal would not allow anyone just to go into my account and make deduction like a direct debit. I am really feeling too ill to cope with all this again this year can you please advise me just what I can do.

I have tried looking at others who have had problems with 1and 1 but nobody seems to have got a solution what-so-ever. I have explained to 1and1 numerous times that I am deaf and cannot use the telephone to sort this problem out but no response. I now want to transfer all my Domains somewhere else but I will have to be careful after such a bad experience with 1and1. Please advise, Thank You

Update I have finally found the Companys General Rules and Conditions and searched for the B-38P55702VX867264K, but there is no such mention.

I have also sent an email to [protected]@1and1.co.uk to tell them I do not want hosting this year and that I intend to register my domain with another company. Since then today I find they have blocked amazongaragedoors.com

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Plankoee
, US
Jun 03, 2011 3:57 pm EDT

They ask you for your password when dealing with any inquiries and when you refuse to give it to them they hang up !

ComplaintsBoard
W
3:08 pm EDT

1&1 Ionos stay away

I advise people to check out web hosts and domain registers very carefully before committing. I have come to the conclusion that I made the dreadful error of choosing a company because it had a 5 page ad in a popular computer magazine. I believe I have put my trust in a straw man. In my opinion 1and1, with CEO Oliver Mauss, is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency? Patrick Frey (Patterico) of the Los Angeles District Attorneys Office alleges his domain was high jacked and put up for auction on SEDO. SEDO is an associate company of 1and1. Patterico: "I believe I'm facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent — but not for political reasons. It feels like cyber extortion — people going after the almighty dollar. Commenter's have pointed out corporate ties between 1&1, which can't seem to process my timely renewal, and Sedo/Domcollect, which stood to profit from 1&1's failure. Usually, corporate incompetence does not earn the corporation money — but 1&1 and its related companies have found a way to make money off of their own slipshod procedures." Patterico was able to regain his domain. Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: "1and1 should be shut down." As of today Kelli is working with the Pennsylvania Attorney General. I have filed complaints with the Federal Bureau of Investigation, Federal Trade Commission, Eastern Pennsylvania Better Business Bureau, ICANN, and others. I recommend everyone else having a problem consider doing the same.

The Washington DC, Pennsylvania Better Business Bureau has given 1and1 their lowest rating: "F." Read comments on the BBB why. Read some customer comments on Red Flag. Don't bother trying to access my 2 URL: warthpublishinginc.com, Migraine-Abort.com They are gone with my money and hundreds of domains I had at 1and1.

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ewanirvine
, GB
Feb 08, 2011 2:52 pm EST

I cancelled the services with this company and got emailed confirmation from them to advise contract was cancelled.
Little did I know they would still take monies from my account depsite assurances from their CSR that they would not.
I emailed them and they came back and advised that I had not cancelled the account, depsite the fact that I received email verification.

On looking at the Internet there are thousands of complaints about this company. My advice, STAY WELL CLEAR OF THEM

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Ikrune
, US
Jun 17, 2011 5:14 pm EDT

I signed up for the basic 2.95 domain. When I printed their bill it said 17.95. I had also signed up for Norton, which I didn't want. So I immediately cancelled. I tried calling but they only work M-F 9to5, so I emailed and told them to cancel, they did and sent me a cancellation verification email. Luckily I saved it. anyway... 1month later I went to my bank and they had waited 30 days to put thru a charge, so I took my cancellation to the bank and they reversed the charge and closed my account. Now 1 yr later May 2009 I get this dirty letter from NCO Financial saying I owe 24.95 to 1&1 Internet Service. They refused to remove the collection until they investigate. I can't believe what a scam this company has going on. I'm turning it over to the Iowa Attorney General's office and the FED Trade Commission Isn't anyone monitoring these online scavengers and the collection low lifes? Where's our Gov when we need them?

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K
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1&1 Ionos personal information not removed by a site they host

1and1.com hosts the website for americandreamhorses.com. The site has a listing for a Stable we used to operate that closed over 3 years ago. Our personal home phone number (a no-call list number) is listed on the site. I have repeatedly, over a long period of time, used the contact form on the site to ask that this listing with our personal information be removed, but have never received a response nor has the listing been removed. I recently contacted 1and1.com to obtain the contact for the site administrator so I could go the next level to try to make this happen. 1and1 refused to provide me with the information, and ultimately replied with this:
Dear Sir,

Please contact [protected]@1and1.com. Thanks.

--
Sincerely,
Security Team
1&1 Internet, Inc.
I used to work for a Technology company that did web hosting. I'm not an expert, but believe that 1and1 must legally remove my personal information from this site or shut it down until it is done by the responsible party.
At any rate, even if they aren't legally obligated, it is clear that they have no concern for the damage being done and aren't going to do the "right" thing. Note - "[protected]@1and1.com" e-mail is returned as non-deliverable.

Bottom Line - I strongly recommend that you steer clear of any relationship with 1and1.com and any sites they host. You may be risking the same situation we are in.

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1:14 pm EDT
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1&1 Ionos terrible service and support

I have been using 1and1 for some time, about 5 years and for a majority of the time with them I have had very little issues. However the last 12 months have become a nightmare.
The last straw was their "new and improved control panel" which was introduced in the last few weeks. I have been unable to transfer any domains on my account as it produces a "500 page error" I have emailed every one I can and I am always replied to 2 or 3 days (And several emails) later. With the "im sorry but it is now fixed" message. Every time I get this email I try and it still does not work.

Their support is laughable, I had a cloud server with them which was working reasonably well for some time, then it started to dissapear from the internet and streaming or large file use was impossible as the ttl was very poor. I upgraded the cloud to more ram and cores, and it never came back up. Not wanting to loose my configuration I called support, it took them 5 days to rectify the issue of which by that time I had to move my clients to another server (Another hosting company) and refund my clients for their outage. I was never given a refund for my problems, it was incurred that the server was "badly programmed" by me which was the reaosn for the problem. !
I have in my latest domain transfer issue emailed 28 times (I refuse to call a 0845 at 1&1 because I would rather speak to a person that is able to log my fault and with email I gwet proff of their incompetance)

For the love of god never use 1and1 or any of their services. You would be better of having a print out of your website and wave it around the streets than to hope their systems could promote your bisuness using their servers !.

Btw, I would have given them a zero in the star rating but would only allow me a 1 as minimum !

Email extracts available on request

Gavin

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Thehurlster
, US
Mar 17, 2011 12:19 pm EDT

Other than the poor grammar, which I assume is because you are so angry you can't even see straight, I agree with you 110%. Worst Company Ever!

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5:57 pm EST
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1&1 Ionos scam business

I tried purchasing a number of domains from 1&1/1and1.com. They took my credit card information and the site said the transaction went through and then nothing— no response from this company. I called them a little later and the stupid, stupid girl on the other end of the line couldn't understand letters or spelling for anything. After about 15 minutes of spelling out one of the domain names, she finally got it right. She said that there's a 12-24 hour delay in getting domains registered. I've registered tons of domains with other companies, and it's always basically instant. I'll be going back to these other companies, but I wanted to try 1&1 after hearing about them and seeing ads all the time in maximum pc magazine. So much for that.

Well, after about 20 hours I called them again and the people must be out of the country since they can't understand the english alphabet. They said my order was on hold by their security team, and i'd have to check with them after the weekend to get more information.

Overall so far, i've talked to 3 different people there and I get the feeling this company is 99% scam. I've talked with hosting and domain companies a lot, and I could tell almost right off that these people were shady and using canned, nonsensical answers that were having us go in circles. I was able to register my domains elsewhere before they got their paws on them thankfully, but people should know that this company is bad, bad news!

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Saathoff
Wichita, US
Jun 03, 2016 8:31 am EDT

No significant issues until I purchased a new hosting plan a week ago and initiated an internal domain transfer. After a week and half dozen calls to "Tech Support" the sites are still down. Their response is "the issue has been escalated and we have no communication or visibility with the transfers department until it is resolved, you will receive a response when the issue is resolved." Of course that is a very poor support model. Also, they refuse to escalate to anyone with authority over the transfers department. Overall, I was a satisfied customer until I had a problem that they seemed unable to resolved and they were content to leave my domains inaccessible indefinitely.

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1 & 1 INTERNET
Chesterbrook, US
Dec 09, 2011 6:43 pm EST

1AND1.COM This is a fraudulent company and unformed. Not accredited by BBB (Better Business Bureau). Keep and not to delete your personal information and credit card. Billing is days after order with higher values than those agreed. Your domain can go in redemption period and finally you can lose your domains.

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4:52 am EST
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1&1 Ionos poor customer service and multiple issues

They offer low costs hosting options, which is what initially attracted me to their service. If your needs are fairly basic, and you need only the most basic support, this might make 1&1 a good option. However, I quickly encountered a number of issues with their service, not the least of which was simply how they treated me as a customer.

When I first signed up, they took a strong password that I selected and silently truncated it. Rather than informing me that the password was too long (And you really shouldn't restrict password length that much as longer passwords are more secure) , they cut it short. This guaranteed that I could not know what my password was, and would have to get it reset. Their password reset feature was also poorly implemented as it sent me the original password (Truncated in this case) in an email. This should never be done. As they rightly pointed out, email is not really secure and someone could have intercepted that password. Imagine if I had given them the password I use for online banking.In general, it is a good practice not to even store the user's password on your servers, but to use a salted hash. A competent it professional should know how to implement these additional security precautions. Instead of emailing the password, they should have used a temporary reset code, valid for a short time, to limit the risk from having the email intercepted.

When I reported the issues with their handling of passwords and password resets, I received this reply:

"dear customer,

Thank you for contacting us.

If you have any suggestions regarding your system, you are welcome to post it on forum.1and1.com. For complaints, please send an email to [protected]@1and1.com.

If you have any further questions please do not hesitate to contact us. "

I had very clearly explained the issues (And how to fix them) and it should have been forwarded to someone who could fix it, and I should have received a follow up explaining how the issues were being addressed. It should be obvious that a public forum is not the place to discuss security issues. The reply suggests they were too lazy to think about who should fix the problem, and may not have even really read the email, since they aren't sure whether I was "suggesting" or "complaining".

I further encountered issues with their server configuration. Ordinarily, the multiviews feature of apache allows you to use links to / page and if you have implemented it with php, apache will find / page. Php and use it when the link to / page is clicked. The advantage of this is that if, in the future, you decide to use python for this page instead, you replace / page. Php with / page. Py and the links to / page are unaffected (See "cool uris don't change", by tim berners-lee ). However, on 1&1's servers, this didn't work for scripts. So the link to / page would work for / page. Html, but not for / page. Php or / page. Py, etc.

In trying to resolve this issue, I found the first line of support was not competent to handle this sort of thing, in fact, they seemed to have a hard time understanding the issue. After carefully explaining the issue in detail, I was asked for screenshots. After illustrating the issue step by step with screenshots, and carefully explaining what was occurring versus what I wanted and why, I was told that I needed to add the ". Php" extension to my links. Of course, I had already explained that this was what I specifically wanted to avoid, why I wanted to avoid this, and how it ordinarily should work (As it did on my server at home). All together it took five emails before the issue was escalated to a higher level of technical support and eight days to get a reply from them. They were able to propose a work around using mod_rewrite, but this had been a lot of trouble for what should have been a relatively simple problem, and the delay in getting competent support was unacceptable in my opinion. If this had been an active business site (And it was supposed to be a business class hosting package) , this would have certainly been unacceptable.

I eventually decided that I would be better off doing the hosting myself and just keeping the domain names registered with 1&1. I told them when I asked about this option that I believed that there should be no extra cost for the downgrade, based on what I had already paid for the initial package. I was given instructions on how to perform the downgrade via their web interface. The web interface clearly stated the cost of changing the package was "$0.00". However, I soon received an invoice for an additional charge. When I wrote about this, the reply I received bordered on being rude. It gave an explanation of the invoice and concluded with, "thus, the invoice is valid and is non-refundable. " it failed to address the complaint that I had been explicitly told in
Advance there would be no charge, and didn't even have the manners to throw in a "sorry for the misunderstanding. "

The lack of basic customer service and courtesy was a bigger issue for me than any of the technical issues. When I decided to leave their service entirely, I explained all of these issues to them, essentially offering them another chance to make it right and win me back as a customer. They didn't care enough to reply. They simply don't value their customers that much. I could not recommend their service to a friend, or to anyone, really. I might mention them as a low-cost option for someone with relatively basic needs, but with caveats about their poor customer service.

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1:02 pm EST
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1&1 Ionos 'unpaid debt' scam

My daughter bought an internet 'package' from 1 and 1 in October 2008 (for an online retail business). This 'package' included a domain name. However, within a matter of days she decided that the 'package' wasn't apropriate and she arranged with 1and1 to switch to a different 'package' with a different domain name. The 1and1 staff member who dealt with this transfer advised her that payments (present and future) for the original domain name would be transferred to the new domain name.

However, the staff member apparently didn't log this transfer onto my daughter's account, so she has been continually billed for the unused/unwanted/defunct domain name. One would imagine that this would be an easy issue to resolve: not so! Unfortunately 1 and 1 are notoriously difficult to communicate with. They employ staff in an Asian call-centre who have a very poor grasp of the English language, and once they become 'confused' by what is being said to them they simply hang up. Writing to 1and1's London-based HQ results in non-replies.

1and1 have now transferred the alleged debt to a company called Arvato Finance Services Ltd (based in Hull, UK) I spoke to a member of their staff yesterday - I explained that the blame for on-going issue with regard to 'unpaid' bills for the original domain name lie squarely with the 1and1 staff member who obviously failed to log details of the transfer of billing from the first name to the second.

The Arvato debt collector refused to accept this fact. He said 1and1 had not provided them with information about the switch from the original domain name to the current one - so as far as they (Arvato) are concerned, my daughter still has two 'live' domain names - and she has failed to keep up the payments for one of them!

So our dispute is on-going. 1and1 have now stated that they are no longer dealing with 'the case' - they have transferred the entire matter over to Arvato - and unfortunately Arvato are unwilling to examine our evidence. (Actually, they like to portray themselves as a bunch of 'heavies' - they've already threatened to send 'agents' around to my house to confront me over the £25.56p debt!)

My advice to anyone considering doing business with 1and1 Internet Ltd is to keep a record of all dealings with them - phone calls, emails, letters - because at some point in the future you will need to refer to them as 'evidence'!

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2:38 pm EST
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1&1 Ionos billing and collections practices

I had website that was transferred from another hosting service to 1 and 1. Upon the year it was time for the company to renew the web domnain name, which they refused. I contacted the old company, they refused becaused they were not hosting it, and I contacted tucows, who owned it and they refused to register the domain naem to me. I went through a circus between the 3 for several months and I finally requested in writing to cancel the account and services.

I didn't hear anything until I started receiving collection action from nco financial who started harrassing me even when I faxed them a copy of an emails where I cancelled the services.

I then called supervisor "damien" at 1 and 1, who then found my record and claimed that I had altered my request to cancel the services and so forth. Let's just say that I wasn't the happiest person.

I then sent emails to everyone I could think of at 1 and 1, some got bounced back, some did not. Some valid email address includes [protected]@1and1.com, [protected]@1and1.com, [protected]@1and1.com. And I sent one overseases wher they were based out of.

I also filed compalints with the attorney generals office in pa and the better business bureau against not only the practices of 1 and 1, but also their collections and such.

I finally received an email from 1 and 1 indicating the following:
We understand that your your customer id #xxxxxxxxxaccount was passed to nco financial, the collection agency that we use.

We had transferred your domain (Xxxxxxxxx.Org) to another registrar. This domain was transferred from our system and is now currently registered and hosted with the service of your choosing.

However, the hosting service (Business linux hosting) and the second domain in your account (Xxxxxxxxxxx) have remained unchanged in your customer id #xxxxxxxx account. Neither of these services were altered or cancelled through our online cancellation service. If you had gone to http://cancel.1and1.com with your customer id and password, you can cancel any individual services on your account or cancel your service entirely.

Both the business linux hosting and the xxxxxxxxx.Net domain name remain active and billing under your customer id.

Although, we have since read through your complaint and understand that you wish to cancel these services immediately. As such, I have set this customer id #xxxxxxxxx account to cancel with immediate effect.In this, you will not be any further billed or invoiced for either of these services.

As well, we are removing your outstanding balance with nco financial. We are removing your account from collections.In addition. Nco financial will remove you from any list that they have. There will be no more money owed to either 1&1 or nco financial regarding this customer id #xxxxxxxxxaccount.

We apologize for any confusion caused throughout this process.

Thank you.

Joseph quinn
Complaints department
1&1 internet inc.
Http://www.1and1.com

When you have the complaint don't give up and don't give in until you get what you need done. The corporate office is in pa for the us and they are based outside of the us...In the end it was the better business bureau who ended up communciating with the company an who alerted me of the action that 1and 1 took to resolve the complaint by cancling the account and removing any "outstanding balance" that they were attempting to collect after.

Lesson learned, contact the better business bureau regarding any on line business to see if they are credible and if they have any complaints filed with them. You will save yourself alot of harrassments and disruption for doing this.

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Barb10
northmouth, CA
Jun 25, 2015 3:02 pm EDT

What is the email to Joseph Quinn?
I used joe.quinn@1&1.com but it bounced back.
Thank you

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DDeGrandpre
Eastvale, US
Feb 09, 2012 10:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The more I dig, the more I realize how poor 1and1 practices are! I've already filed a complaint with the FCC and cc'd the FTC. I'll be hitting them all by the end of the week. There are enough big companies out there that think they can strong arm the little guys into paying extortion for taking their domains and holding them hostage for fees the customer didn't owe! Unbelievable. Nearly two years ago I moved my Web site, MainStreetPR.com to a new host: HostGator.com. I cancelled my hosting with 1and1. What did they do? They apparently failed to process the cancellation. Then came the collection calls by NCO Financial. I disputed the debt due. So, here I am today. 1and1 is no better than the Mafia. They are holding my domain hostage in exchange for extorting $88.92! A big global company and they want me to pay for their errors! HAH. Next stop...the FTC, the BBB, the California Dept. of Consumer Affairs, California Atty General, PA Atty General, Philadelphia Regional Office...Let's see where else I can go. It is now a matter of principle.

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6:52 pm EST
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1&1 Ionos sneaky business practice

I have used 4 other domain registration providers with no complaints before came across 1&1 recently. I looked up their price and thought they should be ok just for domain registrations. On their ads they say they give a free e-mail account when you order a domain name. I ordered 2 names but was only able to set up the first one for the first domain name. When I called their tech support I was told that the free e-mail allowance was "contract based". That is, you will get only one e-mail account regardless of how many domain names you order, if they are all ordered at the same time. I asked the tech support if I had ordered the second one seperately would I get another free e-mail account and she said yes.

I went back to their web site and checked the terms and conditions, there is no mention of such "contract based" thing.

I see a law suit coming.

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smithgary32
Sheridan, US
May 30, 2012 1:37 am EDT

1and1 is a piece of crap their help center has been trying to help me for over a month and a half. I have faxed the paper work 5 times and received my confirmation that it sent but they have yet to get it. and every time I call it always seems to be someone else's fault never theirs! my previous web host got my email screwed up or i need to call the other domain server to release it and all along every week they call me after business hours and leave me a message that I have done all that i need to do they will have my web site up in 2 days. when you ask to speak to a supervisor you can only talk to a dumb ### named IAN and he is as high as you can go with out emailing a complaint, and his attitude suxs. he is a class AA dumb ### that needs the hell beat out of him. wish I could get my hands around his throat! If I had not already tore my web site down I would say heck with 1and1 and find a 3 year old that I;m sure would be more competent to run a web page than these ###s.

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1and1 sucks
dagd, US
Feb 17, 2011 12:26 am EST

I completely agree. I have had a horrible experience with 1and1. I canceled my service with them and over a year later they start billing me repeatedly. I had to threaten a lawsuit, and fight with them with numerous phone calls and a dozen emails. They only refunded half my money. I was tricked for the other half, when they told me that I had not "followed through" with the cancellation process e-mail they had sent over a year before. (note: if you try and log back into your account, after it has ended they will automatically start charging you again) Now, they are holding my domain hostage till I give them a "proper credit card." (I told my bank they were illegally charging me and to block them, so now they are unable to keep charging me) What a bunch of f***** a*******.

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5:46 pm EST

1&1 Ionos stay away from this company!

Stay away from these idiots - they won't even get your name right!

An it employee from my company was terminated. He stole and registered our company's website domains under his own name. My company paid for the website with a company credit card. When confronted with returning the website into my company's name - the ex-employee refused.

When 1and1 was requested to turn over the website into our company name - 1and1 refused.

These people are worthless - they would rather side with a two-bit thief rather than investigate and take the appropriate action that was warranted for a medium sized business.

When asked to speak with their owner / ceo - their customer service reps. Refused!

Stay away from these idiots - you have been warned!

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Irina Borschenko
, US
Jul 24, 2011 10:38 pm EDT
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STAY AWAY from 1and1.com!
I cannot agree more! I am surprised how many people still complain on them and this crooked company still exists and prospers! Amazing how these dishonest businessmen with their blocked address defensive comments on this site can do business for years with so many complaints from customers!
I was tortured by their "business" for over a year. They use your credit card and continue charging it saying that you clicked a mouse with the agreement for 1 year.
All normal companies cancel the services on the first request of a client.
This company lives out of charging the credit cards of unfortunate clients who wanted their service once.
The crooks found the way to protect themselves by "the letter of law".
Unfortunately law let free criminals, and sentence innocent people.
Well, good luck to everybody and
DO NOT USE 1and1.com services if you do not want a headache and lose your money!

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1&1 Ionos billing problems and collection complaints

This ridiculous company doesn't contact you when there is a problem with billing. Instead, they lock your account and forward it to a disreputable collection agency that fails to identify who they are looking to speak to and frequently makes hang-up calls. When I contacted 1and1 today to try and resolve the billing problem, noting the $18.95 late fee they have added, they told me they cannot process the payment and that I have to call nco financial services. What a bloody joke - nco financial services wants an $8 processing fee for over the phone credit card transactions. I am taking my complaint to the bbb.

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1&1 Ionos horrible money trap

I started out with 1&1 around 5 months ago. Recently I found a company offering better rates so I went to cancel my service. I removed my billing information from their site and then called support. They cancelled my service. When the renewal time rolled around (Last week) , lo-and-behold I get charged my normal monthly fee. I thought, "well, maybe it was a mistake. " so I called them and after being told that there would be a refund within 2 business days, they hang up on me. Its now been 6 days and I have yet to receive my apparent refund. This morning I called in and asked to speak to a manager, I was on hold for 10 minutes before someone picked up and asked what my problem was, when I explained the story, the manager said that they do not give refunds and hung up on me.

Stay far far away from 1&1, they steal your money and are horrible with their customer support.

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1&1 Ionos customer service

1and1 internet is the worse provider in the u. S. There services is overpriced compared to the other providers listed on google.com, the owner of the company has no control over his employees.

Further more they do not understand the concept of running a business and they are incompetent when it comes to running their billing systems.

There customer service sucks.

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1&1 Ionos continuing billing after canceling

I canceled this company services on january 2, 2010, both by internet and writing a physical letter to their physical address. I have been through a lot of harassment from them ever since, including their billing my credit card, their numerous emails by their always different representatives directing to do this and that to process the cancellation - going there and here on their site, that I followed many times; my nervous letters to them and requests to cancel their services, disputing their charges with my credit card; calling my credit card, writing to them packages and packages to support my dispute. How much of my time they have taken and how much stress and disturbance they have caused!
I have been an honest taxpayer teaching adult education students working 13 years for the same place. I do not deserve this. Nobody of their customers deserve this.
Now I see from internet many people have been experiencing the same from 1and1.com. This company has to be stopped harassing customers by their unfair business practices.
Please help to put an end to these dishonest business protecting many customers who they mistreat now and are going to mistreat in future.
Thank you,
Zoia sproesser
Glendora, ca

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Update by EducatorCA
Mar 15, 2012 8:14 am EDT

I agree. I had bad experiences with 1and1.com

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joelee
, CA
Mar 07, 2012 1:47 am EST

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

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1&1 Ionos deceptive practices

1&1 has a terrible negative billing / deceptive practices structure that makes it impossible to transfer out your domain. They obscure information on how to transfer away, they make the cacel.1and1.com site deceptive and confusing to intentionally obscure the process, and then lay out traps to cancel your policy in a way that they can then charge you $40 to reinstate the domain.

In my case, I paid for a domain (with 2 months remaining) and attempted to transfer away, but the domain remained 'locked'. I also requested to cancel the account. The domain transfer failed and they would not undo the cancellation (even though it says you can for up to 3 days). Now, they want to charge $40 to reinstate a domain I already paid for, and then charge me again for the domain registration.

Forget about customer service — they’re useless. Stay away at all costs — once you’re in their grip they’ll never let you go without fees and underhanded techniques to trap you.

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mikewarren
Columbus, US
Jul 25, 2016 5:36 am EDT
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I feel like an idiot. I was sucked in by the cheap monthly fees and its was a HUGE mistake. 1&1 is either a scam or they are the worst service provider I have ever seen. I cancelled my renewall a week before it was due by email and even followed up by phone to confirm. Weeks later I started getting emails and finally someone agreed that it should have been cancelled. Now months later after not hearing from them I am getting collection calls and letters. I am emailing 1&1 and and I get boilerplate answers saying I didn't reply so the froze my account so I would contact them and then sent me to collections. First of all no one EVER tried to contact me and secondly, what account! I freakin cancelled it! Thats the whole point. This is what you get with 1&1 and it is mind knumbing. I dont care how little money you have to spend...1&1 is not a company to deal with. Run as fast as you can! I could go on and on but I've wasted enough of my time on these idiots.

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mzahner
Oakland, US
Jul 25, 2016 5:36 am EDT

I cannot begin to say enough bad about this 1&1, from their poor product to their awful online instructions to their unbelievably incompetent tech help. Seriously, all I needed was to set up a simple domain, forward it and set up one email account and it took 5-7 calls, and close to 2 MONTHS! The tech people, who literally speak as though they're in 4th grade, gave me exact wrong information, which I questioned at the time, but they assured me it was correct. In both instances, they were in fact wrong. And I am talking basic computer maneuvers. I cannot wait to dump them, and go back to Go Daddy.

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Biver
, US
Jul 25, 2016 5:36 am EDT

I chose and paid for a site through http://www.1and1.com. The site did not work for me. They called and asked if I wanted to renew. I said NO. SO, they turned me over to collection for the renewal charges. When I called they said it was my fault because I didn’t cancel my unwanted renewal. I spoke to others and this is there standard practice.

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jamesbill
Germantown, US
Jul 25, 2016 5:35 am EDT
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In 2011 I informed them to cancel my domain name and stop charging me. But this year they charge me again. After calling them and showing the email of 2011, they admitted they got the information but did not cancel it. But they insist I have to pay although it's their fault. Otherwise they will send the bill to debit collector. What a ###ing joke.

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1&1 Ionos refused to cancel/delete my account then sent me to collections.

I recently used 1and1.com to purchase around 60 domains. After 10 months I realized that 1and1.com is a scam and essentially tries to suck secretly charge customers these renewal fees. I took the appropriate steps to try and cancel. First I tried canceling online but received (and still receive) a server error. Next I called numerous time... no luck. Then I began emailing them so that it would be in writing and they still refused to delete my account from their system. After 2 months of bothering them to delete me, I finally was forced to get a new debit card to ensure they could not charge me.

Fast forward to 10 months later. I just received almost 60 letters in the mail from the collections agency stating that I owe 1and1 all of these renewal fees... a letter for each domain.

I am now disputing this, but this whole ordeal and the hassle involved with keeping track of 60 disputes is sickening, meanwhile I'm deeply worried that my credit score will be destroyed.

1and1.com needs to be investigated and shutdown for their business practices. They take advantage of their customers and bully them around with collections agencies if you don't comply.

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Fizzle Exmortus (Interdimensional Gamer)
, US
Aug 02, 2017 5:39 pm EDT

Truly the most unethical behavior I have dealt with from a single company, ever. They do everything they can to steal from people and even sell personal information to third parties without authorization. They can somehow reestablish payment agreements with PayPal after they're canceled and refuse to allow you access to your account information, such as past invoices. I'm nauseated over how long this has been going on and yet they still are allowed to do business. It's unacceptable.

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The Cats Back
Ely, GB
May 04, 2012 6:54 am EDT
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I am sorry to read this,

I could not agree more though. 1and1 have now crossed me as well. I will not rest until they are finished for destroying so many people. I have been caught on their free trial package. I did not even know how i was entered for it. I have an existing domain with them and believe I may have accepted a free trial from a telephone conversation with a sales rep based in the USA who started the conversation asking me how everything was! I thought it was a customer care call! What a fool I feel I have been. White collared theft is what I call it. As bad as burglars. Since when can money be taken without a signed contract and a cooling of period.

Regards

The Cat

EducatorCA
EducatorCA
, US
Aug 08, 2010 10:51 pm EDT
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I have been harassed by 1and1.com for 8 months - they keep charging my credit card after I canceled all their accounts 8 months ago. I canceled them by Internet and by writing them physical letters. I can't believe customers are helpless to shut down this dishonest business after so many complaints on them. They impudently keep on ripping people off and nobody can't do anything about it?
I am going to write to all organizations now until I get some answers that these criminals are stopped.
It is a crime to impose your service on a customer keep charging their credit card and keep harassing them with the bills after cancellation.
Educator, CA

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1&1 Ionos collection agency nco financial

I have four domains listed with 1&1. Normally when the term expires your domain reverts back to the hosting company or becomes available. NOT SO with 1&1!
Next thing I know I get a letter from a collections agency for $17, 98 plus $8 "convenience fee"!
I can expect a similar letter for each domain I have with 1&1.
I called them and complained, to no avail. I requested authorization codes to transfer the domains which they sent immediately. However, they also blocked my abillity to unblock my domains. I only found that out when I received a message from GODADDY that they were unable to complete the transfer. According to technical support only "billing" would be able to unblock these domains. This would appear to be an incredibly unethical manner of doing business! I'd be embarrased to be working for such a company.

Needless to say that in my opinion and experience they are a very bad company to deal with.
SHOP SOMEWHERE ELSE!

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Abul Hasnat
bedford, US
Oct 29, 2012 3:51 pm EDT

This company must stop credit score organizations to complain against people.

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webwatch
Rolla, US
Jun 15, 2010 8:22 pm EDT

I had the same terrible experience with registrar. Their account manage is atrociously difficult to navigate.

To cancel you have to go a seperate website. Then again you are not sure which domains you cancelled because they disclose only the "package number" in the cancellation notice. I thought I had cancelled the domains...but out of the blue I start receiving collection notices.

Next my account is frozen and I could not access the rest of my domains. Customer service is as good as non-existent. Stay away from this registrar!

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1&1 Ionos cancellation maze - collections agency

So I bought two websites, one for me and one for my wife. After a year’s time I found I had no time to even create them let alone maintain them so I wanted to cancel. In good faith I went to the website and searched for the cancellation area, well hidden of course! As a matter of fact they have an entire website dedicated just to cancellations, which tips you off as to how complex this becomes... I submitted the cancellation, saw a cancellation email come into my inbox and moved on. Then I started getting these emails about unable to bill my card, so I think great because I don't want you to I cancelled! Next thing I know I get a letter from a collections agency! Yes, for a measly $29 they submit me to a collections agency for a package I thought I had cancelled! So of course I call them and explain my utter desertification with this and they just tell me "sorry, we sent you an email...". So come to find out there is this elaborate process of cancelling different portions of your package and if you don't get it right... well they will charge you, charge you late fees and submit you to a collections agency until you get it right! So ended up paying even more money now to the collections agency, which I had to do of course, then I have to go back to 1&1 to "properly" cancel my package, then being the generous and gracious company that they are, they will refund the un-used portion of my package. All that to say, SHOP SOMEWHERE ELSE! There are plenty of good companies out there who don't want to screw you over $29! Happy trails!

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Herschel
Atlanta, US
Mar 23, 2010 8:05 pm EDT

Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
http://www.facebook.com/group.php?gid=104649439567617

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Candleman
Bradenton, US
Feb 24, 2010 8:10 pm EST

I had four domains registered with 1and1.com for four years. My credit card expired and my email address changed. I had no further interest in the domain names. My street address was known to 1and1 but they charged my account with the cost of renewal and sold the account to NCO Financial, a collection agency instead of writing me. That collection agency has been fined many times for violations of the Fair Debt Collection Practices Act. They operate under many different aliases in different states. They have been fined by state agencies many times. If you ask them a “difficult” question they will hang up on you. Ref.: http://www.callferret.com/nco-financial-systems.html

1and1 is essentially a German company (United Internet AG, predecessor: 1&1 EDV-Marketing GmbH, in Montabaur, Germany (1988)) that is trying to implement their German ways (befehl ist befehl) of doing business here in America.
If you have a subscription they will insist on your pro-active instructions to terminate that subscription as opposed to the local custom to let it expire if you are not paying for an extension. Once they sell the account to NCO they lock your domains so that it is not possible to transfer them without you having paid NCO. If you do not pay NCO they will continue to charge your account for renewals until you pay. Meanwhile NCO keeps adding interest and collection charges plus “convenience fees”, “costs” and “other charges.”
Because the amounts involved are small ($8, 99 per domain) it does not pay to hire an attorney but they rake in many dollars that way. Then once they unlock your domain and you transfer it they still invoice you for another year. Your credit rating may be destroyed and you may have to pay twice for the same domain name.
The only way to take action against them is to file a class action suit. Their actions are unconscionable and unethical to state it mildly.
With the BBB they rate an F, the lowest rating!
Do research before you end up in the clutches of 1&1!

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1&1 Ionos unfair charge

I received a letter from NCO financial services stating that a debt of $41.94 and $18.95 is due to 1&1 Internet services. First of all I have not used this service in more than 1 year. I was sent a form in the mail for a renewal of the account that said to renew the account all I needed to do was to return the information. I did not return the information so I assumed that the account had expired and was closed. I NEVER received a call from this company about a renewal of my account and that a debt was due and was going to be sent to a collection agency. The amount due is a renewal fee and I did not renew this account and did not use the account so the amount due is a unfair charge owed and I would greatly appreciate it if you drop the charges owed. Any further action taken on my behalf will go to the Better Business bureau. Account# k10122925

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1&1 Ionos world's worst webhosting company

There are so many choices for webhosting and web domains. Do NOT make the mistake that I did and utilize 1 and 1.
Run away, and run fast. This company sent my name/account to collections without my knowledge. I did not ask, nor did I want my account to renew. Their service was so poor. I did not update the credit card they had on file for my account because I expected that my domain would expire on the expiration date (through which I was paid in full). No, they charged me anyway, for a service that I did not want. They then assessed late fees. Then, althought they say they 'made a call to the phone number on file' they went ahead and sent my account to collections! I then had to deal with one of the worst collection agencies ever, pay for a service (plus late fees) that I did not authorize, nor want AND I also had to pay the collection agency a 'service fee.' I contacted 1 and 1 to explain that I was unaware that my account was being charged, although I did not renew and they blamed me for not getting their calls.

I encourage you to avoid this company at all costs.

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Phillip Taylor
, US
Oct 05, 2010 5:59 pm EDT

If you're thinking about doing business with 1 and 1 internet, then you may want to reconsider after your done reading this article.

1 And 1 Internet provides a range of services from web and dedicated servers. They are considered one of the worse companies in the U.S when it comes to providing technical support and customer services.

If you're thinking about getting a dedicated server with them, then do not expect to receive very technical support. If you try asking a simple question about Plesk that is installed on their servers, you will get a response we do not support it.

Comparing the price on the dedicated servers with the other providers listed on google.com, 1 And 1 Internet is way over price. You can compare some of the prices using this link http://www.google.com/search?hl=en&source=hp&q=cheap+dedicaed+linux+servers&aq=f&aqi=m1&aql=&oq=&gs_rfai= or go to http://www.santrex.com.

1 And 1 Internet can even do a simple process of syncing there email between their billing and cancellation system that is used to cancel your account.

If you want to make a complaint against the company do no except a response from 1 And 1 Internet.

If you have a complaint about 1 And 1 Internet, then you should file your complaint by going to http://www.bbb.org. They will listen to you and they keep a total numbers of complaints that they receive against the companies.

As of October 4, 2007 here is total number of complaints that have been filed against 1 And 1 Internet Inc.

Find out more about this business:
Reported on Tuesday, October 5, 2010 3:56 PM
* BBB Accreditation
* BBB Rating
* Business Contact and Profile
* Alternate Business Names
* Additional Locations and Phone Numbers
* Licensing
* Customer Complaint History
* Government Actions
* Advertising Review
* Additional Information
BBB Accreditation
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This business has not been accredited by BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Rating
Back To Top
Based on BBB files, this business has a BBB Rating of F
Click here for an explanation of BBB Ratings.
Reasons for this rating include:
* Number of complaints filed against business
* Failure to respond to complaints filed against business
* Number of complaints filed against business that were unresolved
* Number of serious complaints filed against business
* Overall complaint history with BBB
Business Contact and Profile
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Name: 1 And 1 Internet, Inc.
Phone: [protected]
Address: 701 Lee Road, Suite 300, Chesterbrook, PA 19087
Google map Mapquest map Yahoo map

Business Category: Internet Services
eMail: sales@1and1.com

BBB file opened: December 31, 2003
Business started: May 2003
Business started locally: May 2003
Primary Contact: Mr. Oliver Mauss (CEO)
Complaint Contact: Mr. Joseph Quinn (Complaints Director)
Other Contacts: Mr. Frederick Iwons (U.S. General Manager)
Mr. Dirk Moreno (V.P. Customer Care)
Alternate Business Names
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1 & 1 Internet Inc
1 and 1
1&1
Additional Locations and Phone Numbers
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[protected] (FAX)
Customer Complaint History
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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 806
in the last 12 months: 249
Complaints Concerned:
Selling Practices (66 complaints)
46 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve
18 Company did not respond

Advertising Issues (17 complaints)
13 Resolved
2 Unresolved
2 Company did not respond

Service Issues (113 complaints)
91 Resolved
3 Unresolved
5 Company made every reasonable effort to resolve
14 Company did not respond

Customer Service Issues (3 complaints)
1 Resolved
2 Unresolved

Credit or Billing Disputes (464 complaints)
336 Resolved
33 Unresolved
16 Company made every reasonable effort to resolve
79 Company did not respond

Delivery Issues (16 complaints)
11 Resolved
1 Company made every reasonable effort to resolve
4 Company did not respond

Refund Practices (49 complaints)
38 Resolved
1 Delayed Resolution
1 Company made every reasonable effort to resolve
9 Company did not respond

Product Quality (10 complaints)
10 Resolved

Contract Disputes (52 complaints)
39 Resolved
2 Company made every reasonable effort to resolve
11 Company did not respond

Guarantee or Warranty Issues (9 complaints)
6 Resolved
1 Company made every reasonable effort to resolve
2 Company did not respond

Repair Issues (7 complaints)
7 Resolved

Government Actions
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The BBB has no information regarding Government Actions at this time.
Advertising Review
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The BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 1040770
Report as of: 10/5/2010 3:56 PM

The CEO of 1and1.com has no control over there employees and they treat there customers like [censor].

The link for the site is http://www.dc.bbb.org/report.html?national=y&compid=1040770

You can you also reach me on irc.cyberchatnet.com

1&1 Ionos Customer Reviews Overview

Ionos is a web hosting company that has been in business for over 30 years. The company offers a wide range of hosting services, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting. Ionos has received mostly positive reviews from its customers, with many praising the company's reliability, customer support, and ease of use.

One of the most commonly cited positive points about Ionos is its reliability. Customers report that their websites are up and running consistently, with very little downtime. This is especially important for businesses that rely on their websites to generate revenue.

Another positive point about Ionos is its customer support. Customers report that the company's support team is knowledgeable, responsive, and helpful. Ionos offers support via phone, email, and live chat, and customers can also access a knowledge base and community forum for additional help.

Ionos is also praised for its ease of use. Customers report that the company's control panel is intuitive and easy to navigate, making it simple to manage their websites and hosting accounts.

Overall, Ionos is a reliable and customer-friendly web hosting company that offers a wide range of hosting services. Its positive reviews reflect its commitment to providing quality hosting solutions and excellent customer support.
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