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1and1.comworld's worst webhosting company

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There are so many choices for webhosting and web domains. Do NOT make the mistake that I did and utilize 1 and 1.
Run away, and run fast. This company sent my name/account to collections without my knowledge. I did not ask, nor did I want my account to renew. Their service was so poor. I did not update the credit card they had on file for my account because I expected that my domain would expire on the expiration date (through which I was paid in full). No, they charged me anyway, for a service that I did not want. They then assessed late fees. Then, althought they say they 'made a call to the phone number on file' they went ahead and sent my account to collections! I then had to deal with one of the worst collection agencies ever, pay for a service (plus late fees) that I did not authorize, nor want AND I also had to pay the collection agency a 'service fee.' I contacted 1 and 1 to explain that I was unaware that my account was being charged, although I did not renew and they blamed me for not getting their calls.

I encourage you to avoid this company at all costs.

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Comments

  • Ph
      Oct 05, 2010

    If you're thinking about doing business with 1 and 1 internet, then you may want to reconsider after your done reading this article.

    1 And 1 Internet provides a range of services from web and dedicated servers. They are considered one of the worse companies in the U.S when it comes to providing technical support and customer services.

    If you're thinking about getting a dedicated server with them, then do not expect to receive very technical support. If you try asking a simple question about Plesk that is installed on their servers, you will get a response we do not support it.

    Comparing the price on the dedicated servers with the other providers listed on google.com, 1 And 1 Internet is way over price. You can compare some of the prices using this link http://www.google.com/search?hl=en&source=hp&q=cheap+dedicaed+linux+servers&aq=f&aqi=m1&aql=&oq=&gs_rfai= or go to http://www.santrex.com.

    1 And 1 Internet can even do a simple process of syncing there email between their billing and cancellation system that is used to cancel your account.

    If you want to make a complaint against the company do no except a response from 1 And 1 Internet.

    If you have a complaint about 1 And 1 Internet, then you should file your complaint by going to http://www.bbb.org. They will listen to you and they keep a total numbers of complaints that they receive against the companies.

    As of October 4, 2007 here is total number of complaints that have been filed against 1 And 1 Internet Inc.


    Find out more about this business:
    Reported on Tuesday, October 5, 2010 3:56 PM
    * BBB Accreditation
    * BBB Rating
    * Business Contact and Profile
    * Alternate Business Names
    * Additional Locations and Phone Numbers
    * Licensing
    * Customer Complaint History
    * Government Actions
    * Advertising Review
    * Additional Information
    BBB Accreditation
    Back To Top
    This business has not been accredited by BBB.
    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
    To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
    BBB Rating
    Back To Top
    Based on BBB files, this business has a BBB Rating of F
    Click here for an explanation of BBB Ratings.
    Reasons for this rating include:
    * Number of complaints filed against business
    * Failure to respond to complaints filed against business
    * Number of complaints filed against business that were unresolved
    * Number of serious complaints filed against business
    * Overall complaint history with BBB
    Business Contact and Profile
    Back To Top
    Name: 1 And 1 Internet, Inc.
    Phone: [protected]
    Address: 701 Lee Road, Suite 300, Chesterbrook, PA 19087
    Google map Mapquest map Yahoo map

    Business Category: Internet Services
    eMail: [protected]@1and1.com

    BBB file opened: December 31, 2003
    Business started: May 2003
    Business started locally: May 2003
    Primary Contact: Mr. Oliver Mauss (CEO)
    Complaint Contact: Mr. Joseph Quinn (Complaints Director)
    Other Contacts: Mr. Frederick Iwons (U.S. General Manager)
    Mr. Dirk Moreno (V.P. Customer Care)
    Alternate Business Names
    Back To Top
    1 & 1 Internet Inc
    1 and 1
    1&1
    Additional Locations and Phone Numbers
    Back To Top
    [protected] (FAX)
    Customer Complaint History
    Back To Top
    The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
    Number of complaints processed by the BBB
    in the last 36 months: 806
    in the last 12 months: 249
    Complaints Concerned:
    Selling Practices (66 complaints)
    46 Resolved
    1 Unresolved
    1 Company made every reasonable effort to resolve
    18 Company did not respond

    Advertising Issues (17 complaints)
    13 Resolved
    2 Unresolved
    2 Company did not respond

    Service Issues (113 complaints)
    91 Resolved
    3 Unresolved
    5 Company made every reasonable effort to resolve
    14 Company did not respond

    Customer Service Issues (3 complaints)
    1 Resolved
    2 Unresolved

    Credit or Billing Disputes (464 complaints)
    336 Resolved
    33 Unresolved
    16 Company made every reasonable effort to resolve
    79 Company did not respond

    Delivery Issues (16 complaints)
    11 Resolved
    1 Company made every reasonable effort to resolve
    4 Company did not respond

    Refund Practices (49 complaints)
    38 Resolved
    1 Delayed Resolution
    1 Company made every reasonable effort to resolve
    9 Company did not respond

    Product Quality (10 complaints)
    10 Resolved

    Contract Disputes (52 complaints)
    39 Resolved
    2 Company made every reasonable effort to resolve
    11 Company did not respond

    Guarantee or Warranty Issues (9 complaints)
    6 Resolved
    1 Company made every reasonable effort to resolve
    2 Company did not respond

    Repair Issues (7 complaints)
    7 Resolved

    Government Actions
    Back To Top
    The BBB has no information regarding Government Actions at this time.
    Advertising Review
    Back To Top
    The BBB has no information regarding Ad Reviews at this time.
    As a matter of policy, the BBB does not endorse any product, service or business.
    BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
    BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
    If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
    ID: 1040770
    Report as of: 10/5/2010 3:56 PM


    The CEO of 1and1.com has no control over there employees and they treat there customers like [censor].

    The link for the site is http://www.dc.bbb.org/report.html?national=y&compid=1040770

    You can you also reach me on irc.cyberchatnet.com

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