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The good, the bad, and the ugly - discover what customers are saying about Diary Queen

Welcome to our customer reviews and complaints page for Diary Queen. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Diary Queen.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Diary Queen's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Diary Queen, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Diary Queen. Your feedback is an important part of our community and will help others make informed decisions.

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M
2:19 pm EDT

Diary Queen Hamburger and fries

I went to Diary Queen at 2240 Coit Rd Plano TX My hamburger was burnt and the fries were warm. I called back the lady said to hold on then she said the manager wasn’t their. She said they have no control over the pattie being burned. And they can put the fries back in grease for 3 minutes. I am a Senior on a fixed income. So I lost that $9.

Desired outcome: Refund or food replaced

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9:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Diary Queen customer service

I would like to file a complaint against your new store located in Irving Texas 2845 West Airport Freeway. I went there around 7:30 PM and the 14th to buy two of the Valentines ice cream cakes I seen advertised all week. When I walked in the cashier was waiting on this couple another lady I noticed was taking orders out a guy was in the back cooking and a lady was running the drive thru. Another lady had walked up from what looked like her break. She went to the other register and then walked away. and they just stood there the cashier finished with the couple and just walked away, because the other lady that was just standing there didn't offer to help me I looked around to see where the cashier went and seen her cleaning off these peoples table? The other lady finally decided to ask me if I needed help and I said yes I need two of the Valentine Ice Cream cakes. She looked at me like she was lost and said you need what I repeated myself and said you know that ones you have been advertising all week. She had no clue what I was talking about. By that time the other cashier came back and she asked her if she new what I was talking about and then they both turned to me and said what do you need I repeated it again, and said the ones you have been advertising all week. Then there were three of them and they all just stood there like they were lost. So I said hello am I in lala land or something. So one of them said go get April. So the lady from the drive thru came over huffing and puffing telling them what is I can't just drop what I'm doing as she was removed her gloves. I said I just need to buy two of your Valentine ice cream cakes. She said we don't have any not can I help you just very direct with me. I said wow ok thanks and proceeded to leave the parking lot mad I went to Baskin Robbins around the corner from here and bought two of there ice cream cakes. I have to say I was so livid by the time I got home I'll bet there was smoke coming off the top of my head. The three well really two I'm going to call the girls because they didn't look very old if they stay at this location are going to cost you return customers because they had no sense of customer service in them. I pray that you address this situation soon as I have waited years for you to rebuild a Diary Queen closer to my home and finally you have and the very first time I go there I get treated like this. I'm not sure if I can go back it will take some time to heal. Nothing is more frustrating to me that being treated with no concern for my needs in a restaurant sit down or fast food either way I'm going to your establishment and spending my money and I get this kind of treatment. No No No not good. All I ask is that you address this problem and nothing more. FYI I see I'm not the only one the ratings are not looking to good. So I guess if this is not fixed I will have to drive long distance again to get my DQ fix. Thank you for listening.

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R
11:36 pm EST

Diary Queen franks red hot chicken

I saw your commercials advertising your new franks chicken. I was super excited to try it since I am a lover of Franks Red Hot. I tried for 2 weeks to get to a dairy queen but one was under construction and the other one only sold ice cream. Today I finally got to try this franks chicken that i had been so excited about. Unfortunately your advertised franks red hot chicken tastes nothing like franks red hot. It was just sweet & soggy. I was so let down I will never try your food again. I feel that was false advertising to someone like me that eats Franks red hot every single day.

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