1-800-Flowers.com
reviews and complaints

Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Trilegiant is the company behind this abuse. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com
Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Trilegiant is the company behind this abuse. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

(Tactics include pop-up windows during checkout at another site, text messages with fake gift certificates, bogus checks in the mail, and automated recordings when you pay a bill via phone).

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com

We make many orders with 1-800-flowers On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell. She never gave her credit card info. They got it from 1-800-flowers. It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing.

This is the sneaky, low integrity crap that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it. It is time people noticed. Integrity matters in business. Full disclosure matters no matter the amount.

I had recently ordered flowers for mother’s day, I ordered a few different orders one to may mother in NY with flowers and candy, and one to my wife in FL.

The order to NY made it there fine and was left at the door, the order in FL: I was called the day before mother’s day at 7:30 PM and told that the driver was trying to reach me all day. This is not true as I was home all day, the driver then said he would deliver it the next day which was mother’s day and I said fine.

At 1:00 PM on mothers day I got a call from India it was 800 Flowers and they said the driver made a few attempts to deliver and that they would have to reschedule the delivery for another day, WHAT ?

I explained to the young lady that barely spoke English that this was mother’s day and delivering the flowers and candy on another day was unacceptable not to mention the driver never made a delivery attempt.

I was promised a call right back, never happened and as of today I still have not got a refund.

I have used 800 Flowers many times before and consider myself a good customer I guess they don't view me that way and really don't care.

I ordered a simple arrangement for my mother for Easter. As she loves bold colors, I ordered a hot pink roses and alstromeria combination that looked fantastic online. When it arrived, it contained not hot pink roses but red roses (2 of which died within 2 days of arriving). The difference is not minor, especially when you pair red roses with hot pink alstromeria. When I complained I was informed that the fine print says they "sometimes" have to make substitutions. I would hope that such substitutions were actually THOUGHT about before doing something so ill-considered. Flowers are a visual gift and are generally selected visually. No one asked if this substitution was acceptable to me. If they had, I would have said no and made another selection. So the lesson here is simple. If you care about what the flowers look like, don't use 1-800-FLOWERS (aka ProFlowers). I certainly won't use them again.

This is the absolute worst company ever, they took my order to be delivered on Mother's for the rep to enter the wrong damn date and then told me there was nothing they can do about it. they then offer to deliver them for free the next day. i call the next day and now the flowers were no longer in stock, then they claimed to have found a florist that has the flowers and can deliver them. they finally deliver the bouquet and they sent the wrong damn bouquet and a smaller one at that. i have been calling and getting in there a** every hr and i will continue to do so until they deliver the right damn bouquet.

I ordered flowers for same day delivery on 12/17/13. I never received any status updates for my order. When I finally called customer service on 12/18/12 at 5 p.m. they said the order would go out in the morning. This is unacceptable. I ordered these flowers for my best friend who is terminally ill and could pass away any minute. They said they could not find a local florist in her area that would take the area. I got on the internet and found five florists in that area on my first try. I called the first one on the list and they are going to have an order out for her first thing in the morning. The flowers were cheaper and so was the delivery fee. I will never do business again with 1-800-flowers. I highly recommend before you order from 1-800-flowers to call the florist directly yourself first.

I ordered flowers for same day delivery to my friend who is terminally ill and on Hospice with Stage IV Breast Cancer that has spread to her brain. I placed the order on 12/17/2013 to be delivered. As of 5 p.m. 12/18/2013, still no updates on the status of my order. I finally called them to find out that the flowers had not even been sent and they were scheduled to have them sent out on 12/19/2013. When I called and spoke with customer service, all they could tell me is that none of the local florists would fill the order and they were rejecting the order. I went on the internet and searched for local florists in the area and placed a phone call and within 5 minutes I have an order going out first thing in the morning and it was cheaper and the delivery fee was much less. I will never do business with 1-800-flowers again. I will call the local florist and place the order myself. If you want something done right the first time and on time, I recommend you do it yourself.

I was in the floral business for over 35 years and I heard all the complaints posted over and over again. You take a big risk ordering anything over the internet expecially something as personal as flowers
for a special occasion or person. In the future i suggest to anyone ordering flowers to always have on hand a local florist and deal with only them. If you maintain a close personal relationship with them they will always strive to keep your business, because as we all know that trust and loyalty is earned. When orders were processed on busy holidays the on-line or wire service orders were usually second in line to our more personal or home accounts, because we knew that they were our bread and butter so to speak, I'm not saying that we didn't take the utmost care with the others, we always strived to give the customer what they wanted . hope this helps all dissatisfied onlineflower buyers.

I had the exact experience on Mother's Day. I ordered the same arrangement you did. One for my mother and a second for my Mother N Law. My mother received her flowers, but they were nothing like the pictured arrangement. My mother n law never received her arrangement even though I paid extra for each delivery to be on Saturday. I called customer service and they canceled my mother n law's order and stated that they would issue a full refund. Two days later my mother n law's order arrived at her house. I still haven't received the refund. I emailed 1800flowers and the customer serv rep Ashley Gerhardt replied stating they had processed a full refund on 5/10. I never received the refund. I called customer service today 6/1 and spoke with Marc who said there was some kind of problem that they were working on and someone was going to call me regarding this order. So apparently Ashley lied when she said it had been taken care of. I won't hold my breath regarding the phone call and I will file a complaint with my credit card company. Don't use this service it is a rip off.

I agree completely, I ordered an expensive set of flower for mothers day to be delivered on Saturday. But these thugs, cheaters fake the delivery and posted delivery date on thier website, but the floweres were never delivered even after contacting thier automated online reply system.
I finally requested full refund after two weeks, still waiting for it.
These guys should be shut down. I will do my best to ask CA atterny General to invetigate this company for misrepresentation and misleading and taking advantage of people.

This is really disappointing to hear. I have always wondered what the flowers you have sent look like when they get to their destination. No one is going to call you and say "Hey, thanks for the flowers, but they look like you picked them and mailed them yourself!"

I want to add my comments to the list of complaints about this company.
When I called to report my dissatisfaction in the quality of the flowers, the 'customer service' person was rude. My Mother's Day flowers never opened, instead I was left with a bunch of dried up and shriveled buds.
Please save yourself the aggravation and order from a more customer friendly and reliable organization.

Cancelled order by phone, have phone number in cellphone as record. Told order was cancelled, but they delivered anyway and told me they had no record of my call. My bad for not getting email confirmation, but never imagined a major company would commit theft this way. I have been forced to pay for an item I cancelled.
This is my second bad incident with this company out of 2 transactions. Last time I was entitled to free shipping and was charged. Had to spend 30 minutes of my life on various holds to try to resolve. Gave them another chance, shame on me. Screwed again.

I also watched that show and I was very impressed how much he cared about the employees and his product. That is why I am so surprised at what has happened to me in the past week. I simply ordered flowers for my Daughter who was having a very special Birthday, her 23rd brithday. I ordered them the day before her birthday to assure they would get there in time I added a beautiful card to be presented with the flowers. I put a lot of time and thought into the perfect flower arrangment. I found the perfect one. With order placed I felt assured my daughter would be smiling on her special day when she recieved this beautiful arrangment of flowers. It did not work out that way, anything but. The flowers never arrived to her even after confirmation that were delivered...I called to see why they had not arrived and was told there was a bit of confusion. After a very lenghty phone call I was told I would get back a full credit for my trouble and no delivery of the flowers. I was offered to have the flowers sent again the following day at no charge to me, I accepted and once again gave all the details need to insure proper delivery and was assured they would arrive again they did not arrive nor was I informed they did not arrive until late that night when I called to check status of the order. After a long 3 days of dealing with 1800flowers and many hours on the phone with them and emials exchanged after the 3rd time of them assuring me they would m ake sure my daughter finally got her birthday flowers I recieved a phone call telling me We are sorry but we cannot locate any flowers so we are canceling your order. I have never been so upset. I tried to do a special thing for my daughter on her special day and went thru what I thought were the professionals of the industry. They failed beyond words and when all was said and done they wrote me off wanting me to go away. What this company doesnt seem to realize is it's people like me that keep them going. To add insult to injury after never recieving any flowers they charged my credit card 3 times I am not sure this nightmare will ever be resolved.

The arrangment that was delivered did not look like what they had advertised. I contacted them and they said they would send out the correct arrangement. The wrong arrangement was delivered July 5th. The correct one has not been delivered. I have contacted them several times, and they say they are going to redeliver, but it never happens.

My fiance ordered flowers from 1800flowers for valentines day. This was our first valentines day since we got engaged. He paid $80 plus extra for vday delivery and such and the flowers were awfullllllll. They used mostly filler flowers and they were the ugliest bunch of flowers I have ever seen in my life! He would have been better off going to the food store flower section for $6.99. I used the chat program to let them know how bad the flowers were. They guaranteed a redelivery by 3:00 the next day (I leave work at 3). At 2:50 I contacted them again. They hadn't even left to deliver them yet. I finally just asked for a refund. They did say yes but what an awful disappointment! I will never ever ever order from them again.

I ordered a special birthday wish flower bouquet to be delivered for my grandmother's 100th birthday party at her residence on saturday. I noticed that they were not there, and called around noon to inquire. The system stated that they were scheduled for delivery that day. Still at 4pm the flowers were not there, so i called again, and they said that they were on the way. By 7pm, (party now over) the flowers were still not there, and after calling multiple times and being hung up on, I was told that the "florist" was now closed and that they could not get the flowers there anymore, and could also "in no way" get the flowers delivered the next day because it was a Sunday. I was very upset, and they promised to note to have a manager call me and have the flowers delivered first thing Monday morning. I called my grandmother this evening, and she STILL has not received the flowers! I called 1800flowers for the 8th time, and they continue to provide awful customer service, again apologizing, saying the order some how got canceled Sunday night, saying they will be delivered tomorrow, and offering a wowing $7 for all the trouble. Please, don't break the bank! I can not believe the awful service and it seems they do not care at all about retaining a loyal client. I will never depend on their service again. Way to mess up a 100th birthday celebration!

My dear Mother has passed away. The flower delivery was in her memory.
Delivery was UPS that is a another whole issue.
I called 1800Flowers for some help because UPS was failing to get these flowers to me. In the beginning the address was incorrect. I corrected that with UPS but to no avail. 1800Flowers was contacted to try and find out who the sender was. Evern though I did not receive the flowers I wanted to be sure the Thank the sender. I gave them the entire story beginning to end and they could not help me. I cannot imagine a business not being able to do a reverse lookup. Time and time the e-mails went back and forth with the same answer they cannot help me. Interesting enough UPS left the flowers on another familys steps and said they had delivered to me so the person called but when I got to her she had thrown away the card. She called 1800Flowers and they said for her to keep the flowers and they would resend. I called about that and once again they did not know what I was talking about and could not help me.
To date I have not received any help from 1800Flowers so whoever sent the bouquet will be charged and I cannot Thank them for there kindness.
Elaine Fales

This isn't the first time they've screwed up but we thought lets give them another try (unfortunately they're like the only online flower business that I know of) ..We ordered 3 separate orders of Sympathy standing flowers (spent over $800) to be sent over to a beloved family member's wake taking place states away from us, it was a ONE day viewing a Tues. We called 6 days in advance. We gave them specific instructions on making sure they were delivered either the Monday night or that Tuesday morning. We got a call from a really upset family member saying their were no flowers at the wake, this was Tuesday afternoon. I called 1800flowers right away & told them how upset were about the failed delivery, they told us that the funeral director told them to deliver it by 3pm & that they were working on the last order. I called the funeral director & he said he never spoke to anyone from 1800flowers & that they've had complaints about them. He also advised me never to call them because they always screw up deliveries & make up excuses! I called & complained to 1800flowers, got really upset! Another time before this I had ordered sympathy flowers for a neighbor they took a long time in delivering them AND we happened to see the flowers being delivered they looked NOTHING like the Picture! This is our LAST time dealing with such disgusting people! To think this business who'd advertisements are everywhere would not put thought or any love for their customers especially when people are mourning & placing sympathy orders! SHAME ON YOU 1800Flowers!

This is not the first time i've had a problem with your establishment. This however was the worst experience ever. I placed this order two days before valentines day. My wife was working 9 hours at her job. 9 hours! I am embarrassed, disappointed and sadly will never ever do business with your company again. The lack of planning and distribution of your deliveries today was very careless and extremely unprofessional. Not only were the flowers not delivered but my entire day was ruined. I made several attempts to contact 1-800-flowers and the answering service message announced "due to the heavy call volume our agents will not be able to answer your call but you can place an order online goodbye". This is supposed to be a multimillion dollar company therefore I expected the utmost professionalism. After four hours I was finally able to speak to a customer service representative, which lead to another let down because she was unable to provide me with any information purchase or delivery. She was absolutely, no help to me at all. I couldn't believe that after paying the additional expense for the cost of flowers, there was an extra delivery charge from your usual fee and yet you did not come through with your commitment. Your company should be ashamed. Do you offer your workers an extra salary because they work on valentine's day? Do you raise your employee's hourly wage because its valentine's day? With the extra delivery fee why weren't more workers hired to handle the deliveries? I'm disgusted and I will never do business or refer to this disgrace you call a company.

I must express the disappointment I have with this order. I know that you used a local florist, but they sure did not do you any favors.

I started placing calls to your customer service around 5:00 my time after I came home and the flowers were not delivered.
I had placed several calls and was told that the flowers were to be delivered that night. They were delivered alright...
After 10:00pm. What kind of service is this?. Most people are ready to go to bed at this time.
The arrangement of the flowers were very nice, however they were not fresh. My wife had to throw them out last night.

I have used your service in the past, and I got to say this was the worst experience that I have had with your company.
10:00 delivery time is inexcusable... No mater how busy the florist was, they should not have accepted the task if they couldn't deliver by the 7:00 pm time that you guarantee.

This Christmas I ordered 3 separate flower arrangements for friends totaling almost $200. 2 of the 3 orders had issues.
The one I ordered first went through without a hitch. The second order I was told they didn't have the exact product, would I find a 2nd choice. I did, but they ended up just swapping vases, I was fine with that as well, at least I was notified there was an issue. The 3rd however, I was never notified, I was monitoring it via their website however, finally I contacted then through their website via a chat box. It was then ( Christmas Eve Day ) that I found out the order couldn't be completed. I'm guessing they had no intentions of letting me know on this one? Online they asked me to do the 2nd choice thing again, but couldn't be delivered in time. Who wants Christmas flowers after Christmas? Their representative online then selected an alternative, again... couldn't be delivered by Christmas. I called corporate, I got lots of lip service and apologies. But was told there was nothing they could do. I was told it could be delivered 2 days after Christmas, at a discount..pointless to me. I hopefully am getting a refund. And a $20 discount, Which will never be used. I'll never use them again. And let everyone I know the same. I feel they should have done a few different things to uphold their smile guarantee. They should have contacted me once they knew the item was no longer available. They should remove the item from the site as No Longer Available. And they should have sent some corporate Goon on a jet to fulfill the order. They simply don't care. Never again.

DISAPPOINTMENT WITH 1-800-FLOWERS.COM
i had ordered a beautiful flower arrangement for my mom-in-law from 1-800-flowers and they just simply canceled the order the day before without ever notifying me. Apparently they could not find a local florist ?what? how is it possible?
Anyhow, need i say how disappointed everyone is.
I will never use them again and encourage everyone else not to.
Thanks

BAD BAD BAD SUPER BAD SERVICE!
- the gift was nevwr delivered and I've been charced for it!
- customer servise representatives are not wiling to help!
- never order from them!

I was in the process of placing an order, and found out the price was much higher than what was listed on the website. So I cancelled the order and put in a new order for less expensive flowers. I was told that the first order was cancelled and that the new order would be delivered at 2 pm- this was an order of flowers for my wife for Valentine's Day. I called UPS to confirm the tracking number, but UPS said their tracking order numbers have no resemblance to the number I was given. Additionally, UPS does not deliver at certain times; the order would have been dropped off between 9 am and 4 pm rather than at a specific time. I called Flowers.com right back to cancel, but was told it was too late. I explained that I was given wrong information, that I had just placed the order five minutes before, but they said they could not offer a refund. I then called my credit card company, and they said that there were two charges to the account- so Flowers had double-charged me. I told Mastercard that I had been given wrong information, that I had been told I would receive a confirmation e-mail which never came, and that I had been given a wrong shipping number. Lots going wrong here. Amazing how when I called their voice message said at this time they could not accept any changes or cancellations due to high call volume, and yet when I selected the option to place an order I got right through. So Flowers.com has time to take our money, but no time to back up their service and correct errors made.

My mother recently ordered flowers and experienced the same exact problem. Spent 3 hours on the phone. Flowers are 2 days late. They said they would send complimentary roses but didn't know if any florists would have them in stock? Come to find out they never even put in that order for the complimentary roses. UPS tracking # doesn't even exist. Account never refunded for flower order they couldn't deliver.

My first time ordering with this company -- and never again.
My mother's cousin's 92nd birthday. On May 9 I ordered arrangement be sent to her on her Birthday - May 11. Yes, I know that's also Mother's Day - creating large volume of orders. ...But not til May 10 did an 800-Flowers.com rep phone to say that arrangement was out of stock. The rep hunted around and came up with another arrangement that could/would be delivered either on the 10th or the 11th. As of now, 1p.m. on the 11th, I've had no confirmation regarding order and have phoned the recipient twice...she has not received any flowers.
I've phoned 800Flowers twice - spoken also to a Supervisor - who cannot guarantee anything...they say they've spoken to the local florist, who doesn't have time to check whether or not they indeed have the order, because they have so many orders - being Mother's Day. Florist says that they stop deliveries at 4 p.m. today (it is, of course, Sunday). 800Flowers say that they continue delivering until 7p.m. Who to believe? I still have no confirmation via e-mail from 800Flowers -- the phone reps are unable to give me any definitive word/confirmation on my order as to whether or not it will happen today. And, sadly I have now lost the opportunity/time to call one of the recipient's neighbors in Manhattan, to ask if they would buy/deliver an arrangement for which I would reimburse them.

800Flowers -- if you can't handle such a Holiday volume of orders, then post a cut-off. You are disappointing your customers - I will never EVER order again from 800Flowers!

The 1-800-flowers.com website says 100% satisfaction guaranteed. They decide whether or not you are satisfied. They will not give your money back. Please don't order from them.

I ordered for a funeral; it was time sensitive. They called and left a message that they could not fill my order and wanted to (completely) substitute. When I called them back, they told me that (1) they could not confirm if my order had been delivered or what had been delivered and (2) I could not cancel my order. They told me that 100% satisfaction guaranteed does not mean that I can get my money back even if my order has not been delivered.

I ordered flowers for a colleague to be delivered to our office 3 days in advance of her BIrthday. 800 flowers never delivered the order and never sent me any kind of status change. I called the 800 number and was told the weather was bad in D.C. and that the flowers could not be delivered...I thought this odd because we have a large corporate HQ in D.C. and none of our folks had trouble getting to work. Day two, same thing - no delivery. I called 800 flowers and was told "delivery would definitely be made today"! Of course that never happened. Day three, I received a confirmatin email from 800 FLowers that the delivery had been made. I called my colleague and was informed that she NEVER received the flowers. So, again I called 800 flowers and they admitted the delivery was not made, apologized for the "mixup" and promised to deliver today! Day four, still no delivery to my colleage...I called 800 flowers AGAIN and asked to speak with the Julie L.Kaufman, Director of Customer Service that is listed at the bottom of the delivery confirmation page. I was told she was "unavaialble". So I asked to speak with any supervisor...after having to explain my situation to 3 additional customer service reps, demanding again to speak with a manager or supervisor, and being placed on hold for nearly a half hour, a man by the name of Charles Stine picked up. It was like pulling teeth to get him to give me his name and title. After explaining the situation again - he offered me no apology and told me they could either try to deliver or refund my money. When I asked to speak with his supervisor, Charles said "my supervisor does not answer the phone, I am the only person you can spealk with". What a joke -- no attemp to make this right what-so-ever! Well 800 Flowers you can be sure I will tell all my corproate connections, friends and relatives that they hould NEVER use you! Your delivery and customer service is a joke!

I've been had by them too. I ordered a calla-lily arrangement in a basket that I thought looked nice. When the flowers were shipped, I didn't get calla-lilies. I don't know what kind of flowers they sent but they were ugly and in the basket the calla-lilies should have been in. I called to complain and they said they would reship for no charge and I could keep the ones I did get. They were for a birthday so it made for an awkward situation. They did reship, except they sent the same exact thing. When I called again to complain, they said sometimes the flower shops they deal with don't have an item so they'll replace it with something similiar. Cala-lillies are rather expensive and I'm sure that both of the wrong flowers I received wouldn't total up to what I spent. I wasn't offered any kind of refund. They did offer a 20% discount on my next order. Don't think I'll be using that anytime soon though.

I totaly agree with the Florsit and not the beltering "idiot" above. You do pay $13 and up for 1800flowers services here's the kicker. They have out sourced employment. An American company that hires those they can pay $3 an hr to. Let's say an average is 12 order per hr. (i happen to know at holidays this is a extreame low average) if you know your math that is at the very least $120 pr hr pr employee (outside the us and there are hundreds if not thousands of them) There overhead is not that great when they have to pay Americans but it's a hell of a lot more then pocket change and you are less likely to get an someone who can't do the job unless they are new. Do they screw the florist? Well, they don't exactly tell them to bend over so I guess you can say no, they rape the florist! If you want happy flowers sent yes call a local florist your self your sitting in front of the computer look up the number and call. Most have a web site you can view samples of what they have. No you can not get a trademark 1800flowers arangment but a florist would be an "idiot" to tell you they can't make something close to it, and if you give the florist the extra 15 you can get exactly what you want plus more and know right then and there if they have the flowers. The only benifit to paying the extra is someone else has to do the dirty work if the florist is out of a flower you just cant live without. A hint about florist most know another shop in town and will recomend or will go to great effort to get the flowers you need and all the time are more then willing to let you know when the truck comes in and if the flowers are bad. Even if they are on there last flowers it's a birthday they will work with you to get a little something there for the birthday and what you want as soon as they have fresh flowers. I say hire AMERICANS pay americans to do what you want done and love the USA!