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1800 Got Junk


fraudsters and cheaters

Complaint Rating:  63 % with 103 votes
63% 103
Contact information:
1800 Got Junk
United States
I find this post and others that complain about service industry pricing intriguing. Customers rarely consider the cost structure to operate a business, even though many of them are probably responsible for profit and loss at their own companies. Consider the costs that a plumber, or a junk removal company, might incur:

1. Vehicles are not cheap and the insurance on commercial vans and trucks are high.
2. Liability and work comp insurance is through the roof to the extent that many state legislatures are attempting to address the issue of skyrocketing premiums
3. Labor - a plumber may have only been on site for 30 minutes, or in this case a stated 10 minutes, but what about the sunk cost of travel time?
4. Supplies, or in this case, its probably dump costs. I don't know where this poster is from, but I looked at dump rates in our town and it is $160 per ton. One couch may not weigh so much, but blended in aver the course of filling a truck, it adds up. Copper prices for plumbers and electricians went through the roof last year.

The other point here is the value of time. I saw that budget will rent a truck for $29 a day plus $1 per mile. And $14.95 for insurance. It would take me an hour to go to the truck place, rent it and bring it home. Another two hours loading the couch, driving the 60 miles round trip to the dump and then paying for the dump, plus gas costs. I went to a dump once... What are the odds of getting a flat tire there? I don't drive box trucks regularly, less than once every 3 years is my guess, so what are the odds of me hitting something?

It seems like this person spent $154 and saved 3 hours of time, avoided the nasty experience of having to go to a dump and not having any risk of injury.
Complaint comments Comments (28) Complaint country United States Complaint category Movement & Delivery


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N  23rd of Jun, 2009 by    +3 Votes
in my city if we have oversized stuff like furniture to discard we just call the sanitation dept. They have a special truck that comes around and picks the stuff up for free. You may have to wait a week, but they will come get it. You don't even need to be there, just take it to the curb.

my $0 solution beats your $154 :P
D  23rd of Jun, 2009 by    +2 Votes
I disagree, I used these guys and they did a great job. Price was fair and service was excellent.
N  23rd of Jun, 2009 by    +1 Votes
As stated "it had to be moved and i couldn't do it in time for repairs that needed to be done to the porch". $154 is your cost for procrastinating or poor planning.
D  24th of Jun, 2009 by    -1 Votes
I used these guys 3 times and yes they charge you. That's why it's consider a business and not a charity. I agree with the last post... You needed it done, you couldn't do it yourself and it got done to save you from other issues. If you didn't want to spend the $154. then you should have said no and did it yourself. Oh ya I forgot you couldn't! Think about what your saying?!?!?!?!
A  15th of Jul, 2009 by    0 Votes
Having an estimate done earlier by them I had said off handed "I may require their service for other things later" but did not contract at that time.
Then the principal owner kept calling me asking when, when, when...
After several calls over a few weeks I answered reluctantly, to 'throw some work their way', what a MISTAKE!
Sent a kid out, just got his driver permit it seemed. Loaded the truck, says someone else will be out later that day. I'm here thinkin' "where's my NEW estimate? The haven't secured surety from my person yet!?
No contract writ or verbal they then demanded from my mother to pay... to obtain money under duress. Making any contract unenforceable by doing so. They wanted the cost of their first and only estimate for a MUCH larger job that they WAY underestimated.
Under U.C.C. Law the principal (contractor) is required to act as a "reasonable person" and thus make proper estimates & obtain the required Terms of Commercial Contract with a signature.
(secured surety) Without it there is no agreement or bargain, hence, no consideration. I'm paying these fools but they shot themselves in the foot and pissed me off. Spread nails all over my gravel driveway too. Epic Fail!!
A  25th of Jul, 2009 by    0 Votes
I agree. I own a 2004 used 1800 GOT JUNK truck and a junk removal business. I got the truck for a great deal since the franchisee couldnt afford to stay open. I charge $350 up to a ton to fill my truck and in my area 1800 GOT JUNK charges $598. I also do not charge extra for T.V.'s, couches, large appliances. GOT JUNK charges $150 for a water heater! I take all metal from my jobs and scrap them for cash so why would I charge the customer? Start up costs for GOT JUNK are 70k-100k so I guess they have to make their money back. Plus I pay $90 a ton to dump, so thats $260 profit. Minus gas and an employee I make on average $180 for an average job that takes about 45 minutes to load. GOT JUNK is waaaaay over priced but that's business I guess.
N  15th of Feb, 2010 by    +2 Votes
I would like to buy a used got junk truck. If anyone knows how i could buy one direct from the franchise could they please let me know.


N  20th of Apr, 2010 by    -1 Votes
Is the "trash" guy still in business?
N  1st of Jun, 2010 by    +1 Votes
Think you could fit your couch 8 times in that got junk truck?? i have seen the trucks and they arnt that big i would say they probably charged accordingly to their pricelist. It was just not what you were expecting to pay
N  4th of Oct, 2010 by    +2 Votes
What the heck are you complaining about. If you did not want to use them, then you could of just said "NO". Stop whining like an [censor] and shut up. Boo hoo Boo hoo. Jaskass.
D  4th of Oct, 2010 by    -4 Votes
What the heck are you complaining about? If you did not want to use their services, then you could of just said "NO". Are you stupid?
A  17th of Mar, 2011 by    -1 Votes
N  24th of Jun, 2011 by    +1 Votes
I leave in Barrie ontario, canada and i had called couple of junk removal companies to get a price quote (just junk, 1800 got junk and i trash it ). i swear to god the price i got from 1800 got junk and just junk where 4 times more expensive than I Trash It .
I would extremely recommend I Trash It to all my family and friends! They are professional, affordable and friendly. What they quote is what they will charge... no hidden costs like other junk removal companies i have dealt with in the past...You will always have my business and I will extremely recommend you to everyone... Good Job!
A  18th of Jan, 2012 by    -1 Votes
I did not even use the service i had three places to call and find out rates and such to move a few couches and a mattress to the dump for me, after the lady on the phone told me about the company I politely told her i had one more place to call to find out about and she became VERY VERY rude and hung up on me.. i might have used the company if she wouldn't have been so rude on the phone. That right there made me go someplace else.
N  5th of Jul, 2012 by    +2 Votes
What kills me is the bosses and how they run their company and treat employees. They expect their workers to not know until the night before what time they start the next morning and they do not have an end time, its just whenever all the scheduled jobs and add on jobs are completed. How can someone be expected to plan their lives like that? The workers make a nice profit for their bosses but get paid low wages and are subject to verbal abuse when their boss is stressed and only seeing dollar signs. Many of the jobs are unsafe for the workers, however they feel pressure from the boss to just get it done. I saw two guys try to lift a 1500 lb freezer into a truck! That is absurd.
N  18th of Mar, 2013 by    0 Votes
DazingHard said it best. - It's a business ! - lots of overhead if you want to be legit and do it legally.
Clients tend to want to haggle with us, I don't understand this because it's like I say... you don't go to the grocery store, pick up a gallon of milk, take it up to the cashier and say "$2.50 for a gallon of milk? Can you do any better? Can you let me have it for $1.50? ".

FBS Hauling, LLC
A  27th of Apr, 2013 by    0 Votes
1800gotjunk are a rip off they get over 1000 on a truckand pay 50 to dump it. I used to work for these guys for 3 years they say they donate they dont they sell any reusable furniture. They pay their guys 10 an hour to work their ### off. Tons of fraud and forgery. They dump paint and hazardous things in landfills. Dont use this servous.
A  25th of Aug, 2013 by    0 Votes
NSW, Artarmon office manager-Impossible, this guy is coming from 10 th century!!! I am not sure he has heard about customer service!!! Very bad experience. I would not call this people again!
N  7th of Sep, 2014 by    0 Votes
When I hired GOT JUNK, they were completely clear with their fee structure when I made the booking, and again before they actually moved anything. Most of what this person was charged is clearly the up-front fee that is charged no matter how big or small the load. They have to get the truck and two people to and from your place, and anyone should understand that this is a business, with associated costs. It does not say anywhere that they are going to move your junk for practically free.
I have hired GOT JUNK twice, and would recommend them anytime to anybody.
A  25th of Oct, 2014 by    +1 Votes
We just had the rudest person I have ever met come to our house in Lexington south Carolina. we called for a pick up on Saturday at 9am. confirmed the apt on Friday and was told that we were the only one scheduled for that day however if they got another job before ours they would call and let us know... we had a house full of furniture arriving at 11 am plenty of time to remove the old so we would have room for the new... what a joke these people are. They first called my wife around 930am and said they would be here in 15 min at 10 am called them and was told that they would be here in 30 min when they arrived the furniture company was already here when we stated that they said they would have been here 45 min ago they said oh no we said an hour and 15 min this was totally bs They prey on the people who have to have the job done, the whole truck was filled and cost close to $500 they don't tell you this upfront only when they are here and really you have no other options... also this bs about them donating items to charity don't know how they can when they put the couch that was in ok shape was put on the bottom of the truck and then all the yard trash and heavy objects were thrown on top of it, same with the long dresser draws out of my sons room. Don't be fooled by these people they are pirahnas they are very unprofessional and careless with the items that could have been donated... I understand that this is a franchise but would believe that the corporate office would have a customer care web page they don't I guess that really answers that question of if they care about their clients

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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service Logo 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service
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United States
+1 800 468 XXXX
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