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1.6 cubic ft Panasonic microwave with inverter model #NN-SN778S / Microwave NN-SN778S is defective

1 Houston, TX, United States

We purchased a Panasonic microwave with inverter and it gave us problems a couple months after we purchased it. The readout blacks out and the unit is inoperable during that time. The door has to be opened and closed repeatedly in order to make it work. The problem was minor but it has gotten progressively worse to the point that it no longer stays on at all. It finally quit working last week. We contacted Panasonic on 11-18-12 but were told that we should take it to a service center at our expense. I frankly believe that this Panasonic microwave model #NN-SN778S is in fact defective and thus, we should be treated fairly. We believe that Panasonic should send us a shipping label so that we can return the product to them for repair. Either that or send us a refund for the defective microwave. We will NEVER again purchase Panasonic products in the future!!

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