Paid but no credit received
I wonder how many people have experienced the infinitely stupid replies that 12VoIP so-caled customer service (automated) sends when one enquires about credit not received.
I paid 40 Euro more than a month ago, and have been trying to get 12VoIP to give me my credit, to no avail. They neatly sidestep the real issue and sends me ridiculous messages, first they requested proof of payment several times, then they never acknowledged the fact that I sent them proof of payment several times, then they send me a profoundly stupid question, asking if I am trying to pass of the same payment for different transactions.
I am still waiting for my credit, but there is simply no way of gettign in touch with a real person at this ridiculous organization. I would avoid them like the plague, but they took my money!
Don't get sucked in, the so-called service is nonexistent and they just wait until you pay a large amount, and than play stupid I think until you go away in exasperation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Telecommunications
Voip12 has consistently been stealing money from my account everytime I dial a number to call to Guatemala, and even when it doesn't connect me it is charging me. What is worst, is that is mimicking the sound of the ring tone, giving me a fake tone when it is a recorded sound, how do i know this? becuase at the end of the tone, apparently somebody picks up the phone and says: "hola?" and continues talking for a while. This is a complete scam and I want my money back!
The complaint has been investigated and resolved to the customer’s satisfaction.
Cheating
They are offering VOIP services. When I bought 25 euros credit, they was having a rate with Romania - mobile of 3 cents and no connection fee. As soon as I bought th 25 euros credit, they raised up the rate to 8! cents and they introduced a connection fee of 4 cents.
I think this is cheating.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir,
we are using 12voip but our complain is that our Dollars going to charge for canadan, s call
am asking you why ?
your packege is on canada and USA call, s free so why you do charge for this ?
excculy we want to refer to our friends about it butt i think this not good service
Just look @ this numbers wich i goana send you
25-Sep-2012 15:35:39 12VoIP Software +[protected] 00:01:25 € 0.069
25-Sep-2012 15:34:24 12VoIP Software +[protected] 00:00:33 € 0.054
25-Sep-2012 13:06:19 12VoIP Software +[protected] 00:00:11 € 0.054
25-Sep-2012 05:07:23 12VoIP Software +[protected] 00:00:14 € 0.054
25-Sep-2012 04:02:25 12VoIP Software +[protected] 00:00:02 € 0.054
25-Sep-2012 04:01:07 12VoIP Software +[protected] 00:00:30 € 0.054
25-Sep-2012 03:44:22 12VoIP Software +[protected] 00:02:43 € 0.084
25-Sep-2012 03:35:57 12VoIP Software +[protected] 00:00:42 € 0.054
25-Sep-2012 02:30:03 12VoIP Software +[protected] 00:02:07 € 0.069
25-Sep-2012 02:00:05 12VoIP Software +[protected] 00:00:11 € 0.049
25-Sep-2012 01:58:59 12VoIP Software +[protected] 00:00:05 € 0.049
25-Sep-2012 01:56:30 12VoIP Software +[protected] 00:00:59 € 0.049
25-Sep-2012 00:35:35 12VoIP Software +[protected] 00:00:52 € 0.054
25-Sep-2012 00:11:20 12VoIP Software +[protected] 00:00:37 € 0.049
25-Sep-2012 00:09:13 12VoIP Software +[protected] 00:01:36 € 0.059
24-Sep-2012 23:39:44 12VoIP Software +[protected] 00:00:49 € 0.054
24-Sep-2012 23:36:17 12VoIP Software +[protected] 00:00:34 € 0.049
24-Sep-2012 23:32:46 12VoIP Software +[protected] 00:01:43 € 0.059
24-Sep-2012 23:31:49 12VoIP Software +[protected] 00:00:02 € 0.049
24-Sep-2012 23:28:26 12VoIP Software +[protected] 00:03:11 € 0.079
24-Sep-2012 23:27:30 12VoIP Software +[protected] 00:00:45 € 0.049
24-Sep-2012 23:26:53 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:19:32 12VoIP Software +[protected] 00:05:27 € 0.099
24-Sep-2012 23:18:55 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:16:48 12VoIP Software +[protected] 00:01:44 € 0.059
24-Sep-2012 23:16:13 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:15:31 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:09:02 12VoIP Software +[protected] 00:00:06 € 0.049
24-Sep-2012 23:08:24 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:06:41 12VoIP Software +[protected] 00:01:20 € 0.059
24-Sep-2012 23:06:11 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:05:19 12VoIP Software +[protected] 00:00:18 € 0.049
24-Sep-2012 22:59:03 12VoIP Software +[protected] 00:04:15 € 0.089
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049
just tell me why do like this ?
just give me reply about this
I agree. Suddenly, they have a connection fee for every calls from 12Voip credits. Before this, they are not stated in their website. Now, everything there is NOT FREE!
Is 12Voip.com legit?
12Voip.com earns 100% level of Trustworthiness
Perfect Trust Endorsement: 12Voip.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
By resolving 80% of 5 negative reviews, 12Voip.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
12voip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
12voip.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for 12Voip.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up 12Voip.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
12voip.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 12Voip.com.
However ComplaintsBoard has detected that:
- 12Voip.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
raising up rates AFTER purchasing credit
I bought 25 euros credit for internet telephony services. As soon as I did that they increased the rates THREE TIMES ! and they introduced a connection fee. I asked for my money back because it isn't convenient for me any more at those rates, many times, but I didn't get any response. They don't have any phone number to contact.
They are rippers. Don't do business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Normally I was paying only 0.5 EUR for 30 mins calls and now I checked it and It became 2.50 EUR, this is god damn crazy! They increased it 5 times! Never buy it again!
For any complaints about all Betamax in general or 12voip.com send an e-mail to german consumer society.
http://www.vzbv.de/
When they find more complaints they will start an inquiery and force them to work normally.
For individual complaints write to
http://www.verbraucherzentrale.de/
European consumer center is at
http://www.euroinfo-kehl.eu/
German consumer society is very powerful, and they can make them stop cheating customers.
I completely agreed with you. 12Voip are cheaters. They introduced connection fees which were higher than the rates i called. Besides, the connections 70% were cut without reason then you have to call again, so that 12Voip charged you the connection fees again. DON'T DO BUSINESS WITH 12 VOIP.
Very poor connections & customer service
Who ever it may concern, I tried to use 12 voip services to call overseas.. I am using 1500 kbs broadband service. But every time when i try to call over internet, the connection gets disconnected after 30 seconds time. I put feed back nearly 4 times.. but no one from 12 voip customer service yet contacted me either through mail or through phone. I...
Read full review of 12Voip.com and 27 commentsOverview of 12Voip.com complaint handling
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12Voip.com contacts
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12Voip.com phone numbers+352 20 992 536+352 20 992 536Click up if you have successfully reached 12Voip.com by calling +352 20 992 536 phone number 4 4 users reported that they have successfully reached 12Voip.com by calling +352 20 992 536 phone number Click up if you have UNsuccessfully reached 12Voip.com by calling +352 20 992 536 phone number 2 2 users reported that they have UNsuccessfully reached 12Voip.com by calling +352 20 992 536 phone number
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12Voip.com emailsfeedback@12voip.com100%Confidence score: 100%Support
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12Voip.com headquarters3a, Val Sainte Croix, L-1371, Luxembourg
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I have been with 12voip for a number of years. Over the last year I noticed that they started to overcharge me in line with their 'Fair User Policy' (FUP). If a customer uses more than 300 minutes a week, then the policy is implemented resulting in a much higher charge. I had barely gone over 100 minutes yet I was slugged with the higher rate, not fair. Not recommended, keep away, slimy customer service.
Website states: When making a purchase (on ''BUY'' web page), you can enable automatic renewal. It is not possible to do this. I have repeatedly asked for assistance and get no reply.