Replied
poor service/damaged item
I have ordered three ink cartridges from this company 123inkcartridges and when I received my order one cartridge was damaged. I immediately contacted customer service and sent them a picture and they said they'll send me another cartridge. They did not ask me to send the defective one back.
Unfortunately they did not keep their promise and never sent me a replacement. I ordered from this site because their prices were rather cheap but the same I can say about their customer service. Not impressed.
The complaint has been investigated and resolved to the customer's satisfaction.
Is it possible for you to provide us your order ID? In that way we will be able to assist you with the return or refund !
seller didn't deliver order and ignored my emails
I ordered laser printer from the company www.123inkcartridges. Ca couple of weeks ago. At first, the seller charged me almost immediately, after that he provided some fake emails and after 2 weeks I heard nothing from these jerks. I was so shocked that they simply stole money from me and didn’t provide my order. I tried to reach them, but of course the seller ignored me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Dear Customer,
Thank you very much for the feedback, we are sincerely sorry to hear from this and we are willing to help, mind you please provide your invoice number so we can track the problem and offer the best solution as possible to you?
Sincerely,
Replied
product is terrible and their customer service even more terrible
Terrible customer service. Their toner cartridge leaked all over my machine and infected the rest of my machine. They would only refund the leaked cartridge and not the other 3 I bought from them that were damaged by the toner leak. After much complaining, they finally said they would accept all 4. I have yet to receive the package they said they would send me, so that I could return all 4 toners. Product is terrible and their customer service even more terrible!
The complaint has been investigated and resolved to the customer's satisfaction.
Product is cheap but beware! i just had my sturdy HP colour laserjet 2840 printer repaired for $500 due to the cartridges NOT compatible and creating huge problems. The cartridge shifting mechanism had to be completely replaced ($250) plus labour costs. Had to "dispose" of the cheap cartridges (3 not used) and unused drum and had to purchase HP products. Cost of "disposed" cartridges and drum was $240. Total cost to me was $740 ! and I don't know if my sturdy little copier is compromised further. I tried to contact 123inkcartridges customer service BEFORE I installed the first cartridge and couldn't access any one online help (no response) and left message on voice mail with no response to see if these were compatible as they looked slightly different than original HP cartridges. I finally had to use the first one and that started the major problem.
Hi,
Is it possible for you to provide us with your order ID? We have a customer dedicated team here to help you to solve all your issue ! Looking forward to hear back from you !
So far I know they never send boxes for return... they send you an email with a prepaid label for Canada Post, then you just need to use the label and go to the post office.
You need to call them back to request the label.
For me their products are great, they are cheap and for me works even better than OEM.
Customer service is not bad, if the product has problems you can return it or they can replace it? Believe me there are bad places this one is not one of them.
Avoid at all costs. Still waiting for toner for an HP 1200 for over a year. 50% of the cartridges had to be sent back.
Don't but there!
I had order their products for several times, it is cheap and qualities are acceptable, the only thing that I don't like much is their email campaign because I have received frequent update but I guess it is all fine for me...
Is 123InkCartridges.ca legit?
123InkCartridges.ca earns 100% level of Trustworthiness
Perfect Trust Endorsement: 123InkCartridges.ca achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for 123InkCartridges.ca. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
123InkCartridges.ca has registered the domain name for shopperplus.com for more than one year, which may indicate stability and longevity.
Shopperplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shopperplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Shopperplus.com you are considering visiting, which is associated with 123InkCartridges.ca, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for 123InkCartridges.ca have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
123InkCartridges.ca website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Shopperplus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Shopperplus.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 123InkCartridges.ca.
However ComplaintsBoard has detected that:
- 123InkCartridges.ca protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- 123InkCartridges.ca offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
Overview of 123InkCartridges.ca complaint handling
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123InkCartridges.ca contacts
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123InkCartridges.ca phone numbers+1 (866) 979-7463+1 (866) 979-7463Click up if you have successfully reached 123InkCartridges.ca by calling +1 (866) 979-7463 phone number 0 0 users reported that they have successfully reached 123InkCartridges.ca by calling +1 (866) 979-7463 phone number Click up if you have UNsuccessfully reached 123InkCartridges.ca by calling +1 (866) 979-7463 phone number 0 0 users reported that they have UNsuccessfully reached 123InkCartridges.ca by calling +1 (866) 979-7463 phone number514-631-5216514-631-5216Click up if you have successfully reached 123InkCartridges.ca by calling 514-631-5216 phone number 0 0 users reported that they have successfully reached 123InkCartridges.ca by calling 514-631-5216 phone number Click up if you have UNsuccessfully reached 123InkCartridges.ca by calling 514-631-5216 phone number 0 0 users reported that they have UNsuccessfully reached 123InkCartridges.ca by calling 514-631-5216 phone number
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123InkCartridges.ca emailssupport@123inkcartridges.ca100%Confidence score: 100%Supportsupport@shopperplus.com82%Confidence score: 82%support
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123InkCartridges.ca headquarters2210 52nd Ave Lachine, Montréal, Quebec, H8T2Y3, Canada
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123InkCartridges.ca social media
Recent comments about 123InkCartridges.ca company
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