Believe the negative reviews on this company. My own experience mirrors theirs including: 1) shipment of a refurbished item when I ordered a brand new one and 2) no delivery of another item (the expensive piece of merchandise) after two delivery dates.
These people simply lie and misrepresent to the point where they could only be diagnosed as sociopaths.
In my case, I did get a refund for the most expensive item, but I first filed a complaint with AMEX and the New York State Consumer Protection Board at http://www.nysconsumer.gov/complaint.htm .
I believe that without having taken these actions and informing 123BuyDirect of the actions, I would not have gotten my money back.
Beware doing business with any of their other dbas: Price Mad, Barnett Computer Warehouse, CompDirect or any business with the street address 417 5th Avenue, New York, NY 10016.