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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:44 am EDT
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Airtel address verifing authorities miscommunication

Hi,
This is RaghuRam from Chennai. I got Airtel CUG postpaid connection from Airtel on 7th june, as per connection rules I gave my temporary address in Chennai, proofs were submitted to my dealer.I am very much regretted about the officials who come for address verification. I have clearly mentioned that I ll not be available on week days and I have asked my dealer to inform that the verification can be conducted on weekends or during evening on week days.
On first verification on a Saturday a guy called and asked about the details and said that he ll be coming in half an hour, I even said if he couldn’t find the home ill come and bring him here.I waited till evening he did nt come and I got the information that the verification status was negative saying that the house was closed.
I have asked for re-verification and the other guy without even informing that he ll be coming came on a Friday afternoon and got the sign from my neighbor and informed me that he got sign from my neighbor.But from 26th june 2011 my outgoing has been cancelled and from 29th june my connection has been temporarily barred saying that my reverification has been in negative as the house was closed and the customer’s phone was switched off.
On enquiring about this to the guy who called on the reverification day is not responding correctly and he says that he did his part correctly and I have to ask other details to customer care ly..

As I ve changed from other network thinking Airtel will be good in customer relations but due to these incidents I am very regretted and I am unable to contact
any one as the connection is barred .Please respond to this as soon as possible.I have mentioned the phone no of the guy who contacted me and my contact no and the no which is barred..
I am expecting immediate response as I my no is out of connection for a week.

Number Which Connection Is Barred : [protected]
Number of the guy who came for verification :[protected]

My contact no which I expect a response immediately : [protected]

Thanks,
Raghu

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6:52 pm EDT
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Airtel prepaid recharge

I have done two consecutive recharge of 98 and 110 both recharge sucessful message with transaction id got but the later one of 110 balance not credited in my account. I also complained to the customer care two times and having complaint no also but no body had done any thing since 12 june 11. Please do the need ful to get the balance credited back in my account as soon as possible.
Thanks

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Airtel deactivation of my number without any notification

I have bought a airtel prepaid sim card ([protected]) on May 8th in poorvika mobiles MMDA, and it was activated on the same day . I also activated a rate cutter with 3 months validity ( call cost for A2A 10 ps and 18000 National sms free, other state airtel 50 ps ) and submitted all the required documents. within a week My sim said network registration failed and I contacted Poorvika the next day and asked them whether they submitted the required documents given to them. The store keeper even showed me their register in which your airtel executive have signed that he has received the documents. and they contacted their airtel contact point and informed this and had my number activated again .

On June 20 morning 8.30 I made some calls to local airtel numbers and I was charged for 1 re /min instead of 10 ps / min and for std 1.50 for calling an airtel AP number. I immediately called the 198 complaints number and the lady who attended my call said the balance deductions will take 2 hours to update in your system and asked me to call after 2 hours to check the information. But when I tried to call customer service complaints 198 after 3 hours they have deactivated the option for reaching the customer service agent for my number(Is this is the way Airtel solves customer issues). The IVR says press 3 to make a complaint about balance deduction when I do that it says " You can use *121# to activate and deactivate a service, Thank you for contacting airtel. Even if I call the 121 customer service where I have to pay 50 ps for 3 mins I am getting the same message. In the evening I called 198 from my friend number and the lady who answered my call is rude and she provided me wrong information saying my rate cutter validity is over and I even informed her that if I check by *123*4# it says I still have 11k plus sms and valid till aug 8th, she is not believing to me and repeatedly saying it is valid for sms only and the call rate cutter has expired and sms package alone is active when I asked the reason she disconnected the call. Then again I called the 198 and the guy who answered me said I was correct and accepted there is a technical problem and will forward it to the concerned team and wanted me to wait for 48 hours to change the call rate again and for refund. I accepted and asked for the name of previous agent who disconnected my call as I need it for my records But he refused to provide me the information saying they do not have the access to see it (unbelievable ) when I asked why am I not able to reach customer service from my number he said there is no problem in your end and he he even took a complaint for the same . here are the complaint #'s I received CBDPA20620407211, CBDPA30620393894, [protected] through sms. I was pateiently waiting for this issue to be solved but the ultimate thing happened today (June 21) My mobile says network registration failed invalid sim, when I tried to reach again 198 they said I did not provide the necessary address verification, and they have deactivated my number and I will not be able to get the same number again and all the balance 82 main balance plus 40 in special balance, and rate cutters I have activated will be lost . even last week when I tried to call a number my call was routed to the address verification team and I provided my address to them and they activated my outgoing and incoming facility after 2 hours. But none of them informed me that they did not receive the address proof. I was connected to a supervisor in 198 and he repeated the same saying They were not able to contact me to inform this. I told him that I did not receive any calls regarding this and not even an sms. He keeps on repeating the same script saying since my number is removed from the network he is not able to see the records. why is that my number is deactivated without any notification. Providing a address proof again to you guys is not a big thing to me, But you should have notified me before disconnecting my number and should have provided me a time frame to provide those documents. Now the manager says provide the documents in a airtel show room near by and we will try to activate the number in 48 hours. I told him that please activate my number as I had a interview call tomorrow and I will provide the documents in 48 hours and if not they can deactivate my number and wanted them to consider the request as an urgent case as I was in need of that number and also I was not notified before terminating my number. But he refused to do so saying the same sript given to him.

My questions
-why was I am not notified and given a time frame to provide documents before terminating my number.
-why were your agents providing different answers every time, and they were rude on the customers
- how many times you will verify my address within 40 days of purchasing the number
- what were you going to solve this issue and get my money back

Regards,
Sivaram
[protected]

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Airtel lost airtel sim, but not able to deactivate

Hello Sir/Madam,

I have lost my airtel prepaid number [protected]. I had contacted airtel customer care to deactivate this number. But the number is still working(the person who has my number is using right now).

Now customer care is not reachable in their numbers and as per our last communication the number is not mine. How is it possible that i was using that number since beginning and now they are telling this is not my number that's why they won't deactivate it.

The person using the number right now is misusing my number and i am helpless to do anything apart from giving miscal to my own number.

Please help.

Thank you

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Airtel to stop distruptive messages

helleo sir,
My landline no. is [protected]... and my airtel mobile no. is [protected]... Whenever a new bill of my landline no. generates... compony start sending me messages on my mobile no. continuously... sometimes they send 100 to 110 messages in a day.. this cause a lot of disturbance and distruction and inconvinience to me... so i request you to register my complaint and stop sending messages...
thank you...
punit asrani
E-mail [protected]@ymail.com

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5:02 pm EDT
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Airtel hello tune deactivate

HI,

We are the customer of airtel since 7 years and we are using the airtel services like Landline, Postpaid Mobile Connection, Broadband.
I want to deactivate this Hello Tune Service on my Landline connection - [protected].
When i called the Airtel Customer care to deactivate this service he said i have to call [protected].
I unable to call this number because on my landline outgoing connection is off & i told this to the airtel customer care executive, he said if your outgoing is off than you can't deactivate the Hello Tune Service. Than how i can deactivate the hello tune service?

Regards,
Yash Kalra
+[protected]
yash.[protected]@yahoo.com

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Samta Gupta
, IN
Jun 17, 2014 8:14 am EDT

Want to deactivate caller tune from my landline number -[protected], the same problem facing as above while dialling [protected]----

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Airtel amount charged unnecessarily for internet even not used

Dear sir

I wanna make it to your knowledge that i've been charged unnecessarily internet charges even when i've not used it.
I talked at customer care also and told me that my query will be solved till 24/05/2011 but till date my query is not have been solved.
I would like to tell you that I was sitting in my exam hall giving my exam on 09/04/2011 b/w 11:00 a. M. To 2:00 p. M. At that time my cell was sitch off then also i've charged and you can also check it with the time table of b.com part (Ii) [protected] of m. D. S. University.
So I request you to please see into the matter and please waive off my bill amount of net charges as early as possible because every day i'm receiving msg of non payment of my bill.

Thanks
With regards
Abhinav daga

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P MAHALINGAM
, IN
Aug 27, 2011 1:04 pm EDT

dear sir, i had postpaid connection mobile no [protected],

AND DUE TO DISPUTE OF A BILL ABOUT 12 MONTHS BACK, I HAVE REQUESTED TO CUSTOMER SERVICE TO DISCONNECT THE SERVICE.
AFTER AN YEAR THE AIR TELL SENDS ME A BILL FOR RS 1225.54, 9( THAT TOO AFTER AN YEAR) OF SURRENDERING THE CONNECTION, WHICH IS HIGHLY IMMORAL. THIS A DAYLIGHT ROBBERY FROM CUSTOMER. WILL AIR TEL LOOK INTO THIS COMPLAINT

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Airtel data connection problem

I tried airtel unlimited package. They told we give you 1. 8mb per second. The limit is exceeds speed slow. I used it 1st month is they give me promised speed but after the 2 month speed is very slow. I cant view my usage also so i m not using airtel. Now i have etisalat 12gb data package its very good. Double time fast to looking with airtel. So i hate airtel activity s and i hate airtel customer service. .

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nipunroxxi
, US
Apr 17, 2015 1:17 am EDT

I hate airtel fcking services

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nipunroxxi
, US
Apr 17, 2015 1:15 am EDT

I hate Airtel

A
A
amith
,
Nov 16, 2008 10:08 pm EST

click the following web link:- http://airtellanka.co.cc/

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3:58 pm EDT
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Airtel rude technical support representative

This is to inform you that my Airtel landline ([protected]) and so eventually my Wifi internet connection is not working from yesterday evening. I had registered a complaint today morning (Comp NO: [protected] ) The representative in the morning promised me it would be serviced within 17:35 and hence I waited without going out or doing any other work as this is my major priority till 5:35 and when no one ever called me I had again called up when another representative informed me that no technical engineer had addressed the case and that he will re-address it into high priority and again no one called me and hence when I called up at 20:00, a rude representative answered and he again gave me the same answer and again said he will put it in high priority. Remember this number is toll free only to airtel am calling them from my vodafone as my Airtel phone is dead. All the cost i took and all the pain of not going anywhere on a sunday, my official work getting spoilt and this rude representative said he cant take it up and when i asked him to transfer to his manager he cut the call. When again I called yet another time, he said manager is busy. This is the heights. Am a team leader in a very high tech networking company and the reasons they give are crap (literally)

Please get this complaint taken in high priority.

P.S Just remember a customer care representative should be concerned about the customer and his complaints. If we do not pay bill on the concerned date you cut the internet connection and this is what customers get back right. Awesome.

Am not paying a single penny if this is not taken care in next 5 hours

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Update by Varunvv11
Jun 06, 2011 4:08 pm EDT

Still this is not taken care of. Today from morning no one called me. In the evening 5:30 one technical engineer (thats what he said) called from Electronic city and asked me if my house is in JP nagar or Jayanagar (Actually my house is in Kadubeesanahalli) I dont understand how anyone can go to Electronic City. I again called from my vodafone number to Airtel Customer care and this time waited for 14 mins and got connected to the Floor manager - Priyadarshini. She spoke so badly I was actually thinking whether she is actually a manager. After I spoke so much 10 mins she cooly said "ok" it will get resolved by tomorrow 2pm. That was it. I really got angry. On top it when i asked why the tech guy went to Electronic city, she blamed me saying my bill does not have full address, then how does the bill get delivered to my address on time... Pathetic service. Can someone please take care of this complaint

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Airtel no reply from last one year

I had send the email and no of letter to airtel Nodel Officer Mr Gurmeet but he is not willing to help me from last one year

I am enclosing the email send by me to him

Dr Sanjeev
[protected]

---------- Forwarded message ----------
From: sanjeev gupta
Date: Wed, Jul 28, 2010 at 5:07 AM
Subject: Fwd: We will Pay any amount as decided by air tel & Kindly open [protected]
To: gurmeets.[protected]@airtel.in

Dear sir

As per the discussion with Vishal and after that talking to mr vinay
he had informed me that he is not well therfore i had req u uested
you for the same

As per the last discussion with we confirm that we will pay all the
charges as per the guidlines of Airetl and as finally disussed to pay
the usage charges which we are willing to pay right now so request u
to confirm the amount so that we can pay the same today

We are requesting for the same but we have not got the reply and again
our lines are disconnected and our adverstiment is pubhlished in HT
and TOI u can check the same

You can seen have no [protected] from last 10 year we are paying the money

so request u to open our connection and collect the payment or we will
pay the amount.

Airtel took three month to send the revised option and what us to
close the same with in few days

I hope u can help me and requested for SLA Agreement for AIRTEL and
EPBAX which is not received till now

Sanjeev

---------- Forwarded message ----------qu
From: sanjeev gupta
Date: Wed, Jul 28, 2010 at 3:46 PM
Subject: We will Pay any amount as decided by air tel
To: Vishal Mehta

Dear vishal

We sorry to state the we will the pay as demanded by you and kindly
confirm the price because we are lossing business due to
discontination of Line with out any information. so kindly confirm the
amount to pay under protect so that service can be started tand we are
losing business because our adverstiment PRI NO [protected] is published

Airtel cannot stop the services when we are willing to pay the amount
under protect

As per the discussion with Vishal he want to take the decision right
now else and informed me that no action will be taken . i can send you
the voice file for the same. No Doubt he had helped us but our
chairman is not agreed as suggested by him

Now we have two options as suggested to vishal atleast 50 times but i
will repeat the same

1. COntinue the same plan and pay the amount ( This is under Protect)
Which settle by the court

2. Same everthing only thing to reduce the Rental fromm 11000/- to
8000 and FCV 7000 and confirm the price we will pay the bill today

Again confiirming we have no problem in paying any amount under
protect for option 1 and pay the actual amount as per plan 2 but air
tel reslove all our pending issues

Mr Vishal kindly fwd the email to all department because u are not in
position to provide me email id of all your senior bosses

In Case we do not get the replay the airtel will pay the damages for
the business per day basis

I wnat a reply

Sanjeev
[protected]

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Update by Dr Sanjeev Gupta Chairman IIIF
Jun 02, 2011 8:44 pm EDT

VERY BAD

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Airtel mobile bill much higher than credit limit

Hi all,
I possess airtel postpaid corporate number in my name . The average bill which I received is generally around Rs 180. The credit limit on my number Rs 1200. This month I activated GPRS(Rs 98 2 gb plan) service on my mobile.
Firstly, I asked for Rs 199 unlimited GPRS plan and they activated a 2 gb plan. I kept using it thinking it was an unlimited plan.This was the first mistake on their side.

Secondly, the mobile I received for this month( only 10 days usage) was Rs 11578 . Then they deactivated my outgoing calls and other services. The bill exceeded my credit limit(Rs 1200) by more than 10 times. I neither received any notifications or message from airtel, nor did they stopped my services when credit limit was crossed. I feel so frustated and helpless on this issue. I have spent lot of my energy in calling and emailing customer care and airtel spoc in my company but they didnt respond with any satisfaction. The airtel service provider unofficially told me that my bill cannot exceed my credit limit in any case. I am shocked on seeing my bill amount. Airtel sucks. I preferred airtel earlier because of the quality of service they provided. But now I am not going to use airtel service in my entire lifetime and I advice others to stay away from it. Their services are so poor and carelessness is in abundance. They dont care for customers' grievances. They only believe in fooling aroung the customer and extracting money from them.

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Airtel waiver of broadband connection not operating for 25 days in mundwa;pune

airtel user no.[protected].broadband connection was having problems from your side for the same i have given complain no.907226.as the internet was not operating for 25 days please extend my usage as i am in a half yearly plan.kindly send aconfirmation of waiver immediately.i have not recieved an instrument[telephone handset] till date though i have given many reminders.kindly arrange for the same

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Shravan kumar saxena
, US
Aug 07, 2018 1:43 am EDT

my airtel broadband number is [protected] .Please disconnect as early as possible as we are leaving for Australia.

My mobile no. is ...[protected] . Name - Shravan Kumar Saxena r/o .. 153/1 first floor, Vaishali Ghaziabad, UP
Land mark:Modern School(near)
Email -- sksaug1949@yahoo.com

DKARYAN1990
DKARYAN1990
, IN
Jul 27, 2011 8:02 pm EDT

Hi
This Is DKARYAN
From:- New Delhi
I am AirTel User My Cell No [protected].
I am Using Permanently GPRS Connection.But My GPRS connection is Very Slow Plse tell me how to speed grow up my GPRS connectivity

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Airtel I want to deactivate fusion lounge subscription service but its not deactivate by them

I want to deactivate the service i. e;fusion lounge subscription service I called the customer service executive but I have still suffer from this problem after each 5 days rs.15 has charged from my balance. this process is running from 3 months after every 5 days rs.15 is cut off why please tell me why is it happen with me and please tell me the contact number of customer care because in 121 and 198 are not responding according to my problem I want to talk with customer care executive I have send message at *121# but its also not responding.

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narindraworld
, IN
May 31, 2011 3:53 pm EDT
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Ms.Shilpa Manker,
It does not happen with you only that Airtel is deducting amount from mobiles.In India there are so many customers of Airtel who are facing this problem. You follow tips below & deactivate all the schemes from your Airtel.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been always complaining about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen) Now Ithere is one more customer on whose mobile company has applied Seven Schemes.
* Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP'
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
in the REPLY option reply 1
You will get one more message from the company to confirm again.
in the REPLY option reply 1
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
START space 0 to 1909
You will get a message to confirm
in the REPLY option reply Y
If you think this information is helpful then please help others to save their money & send this information to
your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, email id : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

THINK BEFORE YOU GET AIRTEL MOBILE RECHARGED

In Haryana Airtel has launched a scheme of Full Talk Value. Get 110 with a recharge of 110 & your call rates will change to 1.2 paisa/second. Think suppose your scheme is one paisa/second at present then it will be changed to 1.2 paisa/second. Company is giving benefit of Service tax @ 10% But your call rates are increased to 20%. Hai na Airtel ka Kamaal. What is going on in your State by Airtel, keep check, Jago Grahak Jago. ?

In Haryana Airtel has launched a new scheme that on recharge of Rs.8 customer will get full talk value in topup
of Rs. 20, Rs. 30, Rs. 50, Rs. 100 etc. till one year & your call rates will be changed to 1.5 paisa per second.
Just think suppose at present your call rates are one paisa per second after this scheme your call rates will
increase to 1.5 paisa per second. Company is giving benefit of Service tax @ 10% But your call rates are increased to 50%. Hai na Airtel ka ek aur kammal. What is going on in your State by Airtel, keep check, Jago Grahak Jago. ?

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Airtel for deactivate airtel live subscription

Sir,
I am receiving Airtel Live (AL) nothing servive love tips messages last 2 months. I am seriously vexed about
your service. I am using Tata docomo no. [protected]. Today (30.5.11) renewed this subscription Rs.16/16 days. I already gave complaint many times but you didn't deactivate this service. Why? Please deactivate Airtel Live subscription. No need for me. My balance are wasted on unuseful service. We didn't interest in this service So, you are not deactivate this service. Rs. 50/- please reacharge my account (above mentioned the no.). And please deactivate this service. You taking my balance unusually. Now, I have zero balance. Thank you.

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Airtel deduction of balance for unwanted services

my mobile number is [protected].today i got a msg from airtel conpamy that was 'dear customer your hello tunes services has been activated on ur number for 20 days for 20 rs'.. and they deducted 20 rs from my account..and this is an unwanted service and the same thing happens with me whenever i get my cel recharged n almost with all the airtel users and the customer care officer even doesnt takes any action after my complain and since for a comman man its not possible to approach to the airtel office every now and then i request u to kindly take some action against this corrupt policy of the company for acompalishing their target and please assure that i get my balance back!

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Update by pulkit verma
May 29, 2011 10:44 am EDT

my mobile number is [protected]. i got a msg from airtel that dear custumer thnks for suscribe hello tunes service 4 20 days... for rs 20.. and they deducted my balance without my permission and dis is not the first time dat it hapeened it hapeens almost usually whenever i get recharged my sim and this happens with almost all the airtel users n im not at ll satisfied with the companies policy since the customer care officers also domt give any response whenever we complain, and its not possible for a common man to approach the airtel office every now and then. Sir, please take some action against this corrupt policies n please assure that i may get my balance back any how.

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narindraworld
, IN
May 30, 2011 2:18 pm EDT
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Mr.Pulkit Verma,
You are not only one whose credit balance is deducted by Airtel without consent. You have to take care of your money. You can save by following tips below.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been always complaining about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
* Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'Y'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, email id : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

THINK BEFORE YOU GET AIRTEL MOBILE RECHARGED

In Haryana Airtel has launched a scheme of Full Talk Value. Get 110 with a recharge of 110 & your call rates will change to 1.2 paisa/second. Think suppose your scheme is one paisa/second at present then it will be changed to 1.2 paisa/second. Company is giving benefit of Service tax @ 10% But your call rates are increased to 20%. Hai na Airtel ka Kamaal. What is going on in your State by Airtel, keep check, Jago Grahak Jago. ?

T
T
true man
, IN
May 29, 2011 12:30 pm EDT

Haram Ka Paisa Chahiye Airtel Ko
From Ajmer

ComplaintsBoard
M
8:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airtel no information for changing tarrif plan

Airtel customer care
executives are very
irresponsible. These guys do
not have proper information
regarding any service plan.Except this company doesn't inform consumers of changing their tarrif plan and charge the customer according to new tarrif plan. Till customer comes to know about his change of tarrif plan its too late he is charged for what he has not been informed...and when he calls customer care, he gets only 1 rply, charges can not b refunded.. Thus airtel cheats with its customers...!

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N
narindraworld
, IN
May 30, 2011 2:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ms. Meenakshi Jain,
Your concern is a story of almost all Airtel customers. They even do not spare senior citizens & those who keep mobiles to be in touch with their families. If customer care does not listen take steps to port from Airtel. You may follow the following tips (upto DND) for future saving.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been always complaining about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
* Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'Y'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, email id : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

THINK BEFORE YOU GET AIRTEL MOBILE RECHARGED

In Haryana Airtel has launched a scheme of Full Talk Value. Get 110 with a recharge of 110 & your call rates will change to 1.2 paisa/second. Think suppose your scheme is one paisa/second at present then it will be changed to 1.2 paisa/second. Company is giving benefit of Service tax @ 10% But your call rates are increased to 20%. Hai na Airtel ka Kamaal. What is going on in your State by Airtel, keep check, Jago Grahak Jago. ?

ComplaintsBoard
T
12:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel new broadband connection not installed

I am really shocked to be a victim of poor airtel customer service. I applied for Airtel broadband (Application number: TBLR243990) on 25th of May 2011. Guy named Naveen came to my house, took documents along with cash of Rs. 1100/- and promised to give connection between max. 3 working days. I waited for 4 (not just 3) working days. I have spoken to the customer care and even got the escalation contact of Lalit Chopra (080-[protected]) but in vain as he doesnt respond over the phone. I logged complaint with Airtel (Complaint no : [protected]), was told that the problem shall be resolved withing 28th May else money shall be refunded. NOTHING HAPPENED! I am shocked at this mockery made out of customers by Bharati Airtel !
Is this how we should be treated for trusting a Brand? This is a Sheer DISGRACE! I dont need ANYMORE appologies, I need a SOLUTION!
Tanay Sahai
Purva Sunshine Apartment
Sarjapur Main Road
Contact no: [protected]

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S
sandeep kingrani
, IN
Mar 29, 2011 6:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

sir, i am new connection subscriber and mine server is slow and speed is below the 450kbps and after the connection of internet mine computer is also slowed by this, so i humbly requests to solve my problem as fast.

A
A
Abhishek sharma12
, IN
Oct 04, 2010 10:23 pm EDT

our connection was started in 25 sept as we register our connection on 16 sept.
its not working fine after 1 day. we register our compalint in airtel with complaint no [protected] on 27 sept.
we not getting any response from airtel.
kindly solve our problem or u will take ur connection back

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S
3:47 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel fake numbers and wrong behaviour of fos - need to change the distributor

Hi,

My name is Aayush Makkar and I am a retailer in deepali pitampura, delhi of Airtel. I contacted our area FOS to get a retailer;s no. and he issued me [protected] which was not against my id proof. Then after some time I forced him to give him a lappu retailer’s no. against my id proof. He took my id and issued me a new lappu retailer’s no. which was [protected]. According to him it was against my id proof but when I asked from airtel helpline the executive told me that it was not in my name. I have few fears that FOS can any day block my sim, take the balance away and I will not be able to file any complaint as the number is not in my name and he never issues me any bill while transferring the stock so as a solution I just need safety, a new no. in my name or the better way will be I want to change my distributor. So please tell the phone nos and addresses of the area distributors and help me to solve my problem. Please reply soon its urgent.

Thanks
Aayush Makkar
[protected]
Shop No 3, Deepali
Pitampura
New Delhi
110034

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A
A
Airtel Presence
, IN
May 21, 2016 1:03 am EDT

Dear Customer,
This is with reference to your post dated 11 May 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@airtel.com
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

A
A
Airtel Presence
, IN
May 14, 2016 3:40 am EDT

Dear Customer,
This is with reference to your post dated 11 May 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

A
A
Airtel Presence
, IN
May 14, 2016 3:39 am EDT

Dear Mr. Makkar,

This is with reference to your post dated 3 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

A
A
airtel retailer sim cheating
, IN
May 11, 2016 8:42 am EDT

hi friends
its 200% true about operator airtel they never provide sim cards on our id proof they given on unknown id proofs whenever they want to cheat customers migrate the retailer sim territary sales managar of airtel just an email its automatically migrate the retailer sim to distributor hand.
airtel uneducated village guys never take action agaianst these nonsense
trai is always sleeping where we compliant
the problem is in entire pan india

S
S
Surajit Nath
, US
May 03, 2016 7:28 am EDT

I am a retailer of Pancharatna Store, Address of Bakarapara, Beltola, Guwahati, Assam. I contact a airtel sales man and also give him Rs. 300/- for new airtel easy recharge sim and also give him documents. But he give me wrong sim/normal 64 kb sim. First time i was talk me that it was by mistake but 2nd time he give me other customer's sim. Still now he is not receiving my call. The name of sales man is Deep Bora, Guwahati Assam.

A
A
airtel retailor
, IN
Feb 25, 2013 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

hiiii
My name is sanjeev dhir and I am a retailer in sector 44c chandigarh of Airtel. my demo sim no. is [protected].my counter name is dhir confectioners.i am selling even airtel money.i have dailly aprox 3000rs sale of lapu.i am airtel retailor from 5 years.now my area distributor changed. my area salesman told me he cant transfer the balance in my acount .now after 5 days i complaint.even i activated the airtel sim.today i have 1 sale of airtel.but now how can i activated airtel sim because i dont have balance in my lapu acount. thats why i activated docomo sim. really i want airtel sim activated but i cant do this.sir today i think airtel is not good.sir if u can solve my problem just solved. Please reply soon its urgent.

Thanks
sanjeev dhir
[protected]
booth no. 39, sector-44c
chandigarh
160047

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S
2:32 pm EDT
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Airtel deducting money for nothing

Hi,

I have been receiving a sms daily three or four times that you have been renewed for Games Mania Subscription. You have been charged Rs. 5. After sending compalint on http://gclub.in, I had received a mail that you have been unsubscribed from gclub. After one hour of receiving this mail I again received three sms for the same. My number is [protected]. Please do the needful for REAL UNSUBSCRIPTED.

Read full review of Airtel and 1 comment
Update by Sanjeev.1
May 27, 2011 9:03 am EDT

Dear Mr. Ashok,
Thank you very much for sharing this information. I also fed up with inconvenience from Airtel. I rank this information very valuable.
Thank You so Much.

Regards,

Sanjeev

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narindraworld
, IN
May 27, 2011 6:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr. Sanjeev
Airtel Company has the great profits for not removing VAS services from Airtel mobile connections. So you have to take some steps o your own. Try following steps & get the benefit.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number

by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you

may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their

mobile recharged. They have been always complaining about deductions by the

mobile companies. Among all of these I found a customer (Age 70 Years) of

Airtel on whose mobile Airtel Company has applied a record number of SIX VAS

such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,

Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every

month mercilessly. ( For proof I have images of his screen)
* Suppose for example you or any of your friend/known have an Airtel

mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial

number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile

by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their

money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, email id : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

ComplaintsBoard
P
8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airtel online airtel form filling work using fakewebsite of airtel

Dipankar Das is running a fraud online Airtel form filling work by useng fake Airtel site.

The fraudster works with his website name--www.india-service.com

The mobile tele no he is working with are [protected] & [protected].

He uses State Bank of India, Mirza
for his fraud under name NIBHA DAS Accts details are as under
STATE BANK OF INDIA
NAEM : NIBHA DAS
BRANCH : MIRZA
NO - [protected]
CODE – 5242
This person uses folowing email for communication--
[protected]@gmail.com

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G
g kalyani
, IN
Jul 14, 2011 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Now this fraudster is running another fake job site http://www.assamcreations.india-service.com/index.htm as guwahati bpo. when i called him regarding india service infotech, he told he is associated with guwahati bpo. please be aware with this website also
it is better to be away from Dipankar and nibha das

G
G
g kalyani
, IN
Jul 13, 2011 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, this is really a fraud company. Even i too had a bitter experience with this. I have lost 1000/- for form filling project. Such companies should be banned. and strict action should be taken. Even though we have sufficient proofs and the details of culprits, nothing action is being taken. Below is the address given by them.
INDIA SERVICE INFOTECH
C/O - NIBHA DAS
SILPUKHURI, GUWAHATI
PIN - 781003
ROAD - M.G.
ASSAM, INDIA
CONTACT
CONTACT@INDIA-SERVICE.COM
INDIASERVICEINFOTECH@GMAIL.COM
080-[protected]
[protected]

from my end, i feel that we should post adds regarding this fraud with name and full details in all classified websites available to us, not just limited to consumer complaints board. so that atleast the other people who come across will be able to get rid of these dirty ###. also, we should write mail to airtel to involve inthis issue for misusing their company name. only because of airtel company name, many people are attracting towards this fraud company thinking it as a genuine.
The only thing i urge from all the losers of this fraud company is to give maximum publicity to such frauds by circulating in form of emails, tweets, facebook and also in classifieds to not let other people fall into their trap.

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