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1&1 Internet, Inc.

Posted: Sep 10, 2015 by    

Domain seizure in the name of "verification"!

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Contact information:
United States
1and1.com
I bought a domain around 20 days ago from 1&1 internet. Their.Net domains were on sale and I got it for 99 cents (Ofcourse for the 1st year). It was my first purchase from them.

The day before yesterday, I got a email from their "security team". Saying:

"dear rayhan emon (Customer id: 4530665**) ,

In order to better serve the internet community and reduce the harm associated with online fraud and identity theft, 1&1 internet has developed a comprehensive fraud prevention policy.

Unfortunately we were unable to confirm all of your contact details. As a result, we will ask that you provide us with the proof of your photo id. This documentation can consist of one of the following:

Passport
National id
Drivers license/state id

Other forms of id could be acceptable upon our review.

You can send this to us by:

Email:
Reply directly to this message with attached images.

Fax:
Uk +44 0845 076 2212
Us +1 610 560 1504

- please include your customer id as shown in the salutation.

E-mail: please just reply to this e-mail with a scanned copy of the
Document (S) attached. Acceptable formats for the attachment include:
. Gif,. Png,. Jpg, or. Pdf.

If this information has not been received in three (3) business days this account will be locked and/or terminated in accordance with our terms and conditions

Thank you for your compliance.

Sincerely,
Security team
1&1 internet inc. "

Alright. They need to check my id. No problem. I replied that email with my id right away after seeing it.

But today I woke up in the morning with sms from uptimerobot. First I thought my hosting providers were having some issues. But they said their server are 100% okay. Then I noticed my domain is not pointing to their server.

I tried to login to 1&1's domain control panel, but it said "invalid password".

You just cant imagine how much trouble I went through to build up that website. All in vain? The domain was of 5 character and it was like a premium domain.

Stay away from them. Far far away.

Sorry for my bad english. I'm not a native, so I hope you understand. :)
Complaint comments Comments (0) Complaint country United States Complaint category Internet Providers

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1&1 Internet / 1and1.com Logo 1&1 Internet / 1and1.com
Customer Care Service
Discovery House, 154 Southgate Street
Gloucester
England, Gloucestershire
United Kingdom - GL12EX
+44 87 1976 XXXX
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