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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1-800-Flowers.com reviews & complaints 297

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11:07 am EST
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1-800-Flowers.com Customer service agents and company practices regarding order / delivery / cancel / refund of flower arrangement

DISCUSSED!
My 1st and LAST time I'll ever use 1800 Flowers!

1) Agent language barrier caused huge issues
2) Agent gave me wrong customer ID for tracking
3) Agent guaranteed and confirmed delivery date, then changed without notice or asking me
4) No email or any confirmation
5) Called to cancel order, transferred and left on hold 1x for 37min 2nd time almost 1hour
6) Asked for supervisor but given runaround when there was no one
7) Agent left my "ticket" open so no other Agent or Supervisor could access my order to cancel and refund me
8) was told i'd be contacted to be refunded when "ticket became available (never happened)
9) then charged twice!
10) couldn't be refunded bc order was in process
11) come to find out the changed delivery date was again wrong (per their local florist) and can't deliver until 4-5 days later
12) florist now not answering so I was told by agent to"wait and see"!
13) I had to remind agent that all my calls are/were recorded by them and they should review and own up to the lies, wrong information given to me! Just make it right!... But of course they don't have access to information (the recorded calls) that'll prove customer was wronged!

Really?! Ill never use them again and furthermore i'll worn everyone about the awful, ridiculous lack of customer service I received! I was scammed!...

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12:29 am EST

1-800-Flowers.com floral delivery ordered february 3 for delivery february 10

I placed an order to be delivered to a business address. This was a business contact and I really wanted this to be perfect. I have used 1800 Flowers in the past many times and always been happy. NOT NOW. I called twice to get updates, emailed 3 times texted in response to a message and then finally complained on Facebook. I was given mis information every time. Not one single person took responsibility. The phone calls were outsourced and the reps could only give me one answer. Your order will be delivered between 9 a.m. and 5 p.m. I was then told that the order was on track for the 12th..oops he said ah the 10th. TODAY. Then I was told it would be there by 8 p.m. again oops business delivery by 5 p.m. The text person told me they would check with the local florist and call me back. NO CALL. The order was delivered at 5:01 p.m. I then received a facebook message saying they would check into it but it looked like it was on track. Then I was asked for order information again for the SIXTH TIME. I will NEVER USE THIS COMPANY OR ANY OF IT'S AFFILIATES. Stick with Yelp reviews for service in your delivery area then call the vendors.

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3:45 pm EST
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1-800-Flowers.com sympathy flower arrangement delivery

I absolutely cannot express how angry I am about an order I placed on 1/22/20. I requested same day delivery for an extra cost. I placed the order for an address in Canada and received a call later that night asking for another delivery date as there wasn't a local florist who could deliver THAT DAY. I said the 23rd was fine. Today is the 24th and still no delivery confirmation. I called and after being put on a hold for 10+ minutes, I was told they didn't even have a local florist they work with! They said the order would be canceled, as if they were doing me a favor. I will NEVER use this service again and will tell anyone I can to do the same!

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10:19 pm EST

1-800-Flowers.com flowers not delivered and bad customer service

I ordered flowers for a friend that is house bound for Christmas. I ordered these flowers at the beginning of December and was suppose to be delivered on Dec 23. As of today Dec 24 the flowers were not delivered and when I contacted the company they said that the item I had ordered was no longer available and they would do nothing for me. DO NOT ORDER FORM THIS COMPANY. VERY BAD CUSTOMER SERVICE.

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8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com christmas sleigh centerpiece

My daughter who lives in stuart fla. Had this arrangment sent to me in whitestone ny.. It arrived today and was just plain awful... Nothing like the picture on your site... Hardley and green branches... Looked like it was just thrown together... Little liters were sent with no instructions on what to do with them and the arrangment itself was very dry... I would like you tou send a complete refund to my daughter as it is nowhere near the price of $54.99... Please send her refund to: mrs jeannie bilodeau...2730 sw toronado trail stuart fla. 34997... It was sent to :mrs j camenzuli 14545 willets point blvd... Whotestone ny... I do not want a replacement as I don't think it's fair to advantage of people during the holidays... Please see that she gets this refund because she works very hard for money and I don't think this fair... Thank you

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K
1:38 pm EDT

1-800-Flowers.com unauthorized credit card charges

Ordered flowers from 800flowers-the representative quoted a price of $59-told her couldn't afford-she agreed to waive the delivery fee-bring total down to $43-agreed to the $43-a bill was sent to my e-mail for $43-provided my debit card to complete the transaction-when looking at my bank account not only was I charged the $43 but a hold of $59 was put on my bank account-no one told me anything about a hold-and I never authorized it-when speaking to the billing dept-the representative stated it would take 3-5 days for the hold to be lifted off my bank account-I have never been charged like this when ordering flowers from other web sites-to say I am angry would be an understatement-any help you can provide would be greatly appreciated-

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10:38 pm EDT

1-800-Flowers.com flowers and your pricing practice

I ordered flowers for $49.00 and without notifying me of the total charges you billed my account for over $72. I Immediately contacted your customer service via text (which I saved the communication) and asked for the order to be cancelled. They not only gave me the run around but still placed the order. I will do everything in my power to correct this issue as it is more about how you run your business than the money. I have contacted my bank and plan to contact the BBB as well.
Scott Dobak - [protected]

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1:39 pm EDT
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1-800-Flowers.com flower delivery

Hi, I tried to place an order with 1800flowers for a delivery to a hospital, I used PayPal as payment. Everything seemed to go through ok and the money was taken out of my account. When I didn't receive any kind of notification I contacted 1800flowers who reported to me that they never received the order. Customer service was horrible, every time I contacted them I would get a different answer and absolutely no help with a refund. They had the nerve to say I should not have used PayPal. I finally had to get PayPal involved who finally took care of my refund. I missed the oppitunity to deliver a gift to a close friend in Hospital and then days/weeks of aggravation trying to deal with there customer service. I would never use there services again.

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BuckeyeFan
, US
May 18, 2019 7:36 am EDT

I suffered the same fate at the hands of these crooks. Bait and switch and overcharged. Once my credit card dispute is closed, I'm reporting 1-800-Flowers to the Federal Trade Commission. They need to be shut down for deceptive advertising as well as they are currently in violation of the law associated with false warranty claims with their so called "100% Smile Guarantee.". Rather than admit they are wrong and standing behind their policies, they fail to respond to complaints and repeatedly take chargeback after chargeback from the consumer complaints I've read. Admission is 3/4's of the law; neglect will get you reported to the FTC. Shameful.

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2:02 am EDT

1-800-Flowers.com customer service

I wasted half the day. Either chatting or calling these scam artist. They will not listen and only read right off a script. If you are considering to order from them . Do Not. If you have doubts visit their FB page and read the complaints. No one on their FB page has anything good to say about this company. It's a disgrace and they should be forced to close.

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1:29 pm EST
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1-800-Flowers.com Customer Service/ failed delivery

I placed an order for flowers and chocolate covered strawberries to be delivered on Valentines Day. My wife received the flowers, not the strawberries. They claim to have delivered them today, but that doesn't help me because my wife isn't at work today and it's the day after Valentines Day! That's not what I paid for ! Unfortunately the Customer Service is Godawful and they won't give me a refund. I called 3 times and spent at l ast 3 hours trying to place the order and then trying to get a refund. This is unbelievable!

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8:39 am EST

1-800-Flowers.com flower purchase receipt

I am writing this complaint with extreme frustration for the terrible experience I have had with your company. I bought flowers from you which were delivered on Jan 23rd but I never received a receipt for it. I understand you had my incorrect email address originally, but I have now called you 4 different times over the last 3 days and spoke with four different agents (Shabone, Angela, Diane and Roana) who have all confirmed my email has been corrected and promised I would get an email same day, and I am still waiting for it.

This is unacceptable and has been a big inconvenience for me. I don't understand why is it so difficult to send me a simple receipt for flowers I have already bought and were delivered 3 days ago?

I had also asked to speak with a manager to assist me and was told by Roana I could only send an email or complaint on-line, which has just added to my frustration with your company.

I hope someone reads and takes this seriously, and takes some action to address my issue ASAP.

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7:56 pm EST

1-800-Flowers.com florist

I ordered a Christmas Centerpiece for my family that lives out of state from me in Ohio to be delivered per their website and receipt by 8 pm December 21st from one of their local florists. The arrangement did not arrive. They apologized and said that it would arrive by noon the next day via FedEx. I knew something was fishy when I looked at the order and said it was being shipped from Oregon to Ohio, not a local florist. The order did not arrive per their promise and the arrangement did not make it to the holiday luncheon. It did arrive later that day, however it was not the item at all. It was like a kid went and cut a limb from a pine tree and put some candles in the branches. Pictures of what I ordered and what was sent are attached. There were to be lilies and red roses in the arrangement. I have been spending several hours and just getting the run around. They are a scam. They think you are not going to know what they send since you are out of state. Do not use them. Go through a local florist.

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8:33 pm EST

1-800-Flowers.com horrible customer service

Please send this to their corporate office, as this has been a horrible experience. Ordered flowers yesterday, 12/23/18 and told my order would be delivered the next day. I emailed company today 12/24/18, at 4:00, as i did not hear anything from anyone. I get first email stating my order was not able to be processed due to flowers were out of stock. I cannot believe no one ever called or emailed me all day about this. At 5:00, called customer service and Effiline told me that she would call me back in 15 min and fix this problem, no answer for an hour, as i had to email company again. Then I Get an email that my flowers are being processed but i email specialist to confirm this but get no response. Then i get another email stating the flowers would not be delivered. called company again and spoke with Elmer who said he would call me back and he too never did. It is 9:00 pm and Effiline calls me and states full refund was issued back on my card and flowers will be delivered Wed for company multiple mishaps. Then she calls back 5 minutes later and says she is not allowed to do this, per her supervisor. Can you believe this, i say now just give me refund and I will see you in court for ruining my holiday, as this clearly was company mistake, multiple times here. Too late to find another florist now. So sad, that this company could not even rectify their mistake. They have ruined my Christmas eve and Christmas day, as i had to be the one to keep contacting them and they kept stalling me until too late to find anyone else. My phone number is [protected] and email [protected]@comcast.net. Order #[protected]-3461886

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Ramon Wells
, US
Apr 25, 2019 11:11 am EDT

1-800 Flowers OMG! THE WORST CUSTOMER SERVICE ON THE PHONE!
After a half hour on the phone, I had to cancel the order.
Online, on the web, they offered FREE SHIPPING, using FREESHIP as the code. Not honored!

When I went to pay for the order, they charged SHIPPING.
I called Customer Service, somewhere else in the world, the rep had no idea what she was doing.
She offered to place the Order for me. I was cool with that.
Had to repeat details several times, but the worst part of it was that she didn't understand English.
When I gave her the delivery ship Zip Code, she asked where in the World that was?

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5:11 pm EST

1-800-Flowers.com delivery never happened

In 15 years I have purchased from 800-flowers, I have never been so disappointed in such poor customer service quality and lack of service. Placed an order on December 18 for delivery December 21 and flowers are still not delivered. I've placed five calls today and each time, I have received the run around, left on hold of told I'd receive a call back..nothing. I can't believe a business is able to operate in this fashion and not expect to be held accountable.

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2:46 pm EST

1-800-Flowers.com fruit basket

I placed my order a week in advance to be delivered for my sick brother who needs cheering up. It was a birthday arrangement. I place the order by phone. Gave address and all. Item was suppose to be delivered by saturday November 17. I stayed all day waiting at home. Called three times to 1800 flowers to check status. They stated i should give more time, which i did. Around 340pm i called again to leave instructions for the deliveryman. They now tell me theu couldn't find a florist around my area. What the hell. This arrangement cost me $100 and why didnt they something ahead of time. I gave them a whole week.

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4:08 pm EDT

1-800-Flowers.com flowers

I ordered flowers for our daughter who passed her Bar examination today. They took our money to deliver roses to her work by 5 pm today. At 4:45 pm no delivery was made. We called customer service who said they did not service that delivery area (a large metro area of NH). They never called or sent an email indicating they could not make good on the order. Now its way too late to correct their mess. Clearly, they knew when the delivery zip code was entered if they could honor the sale.

I will never use them ever again and I certainly will share this experience with as many people as I can.

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4:30 pm EDT
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1-800-Flowers.com flower delivery not arrived for daughters birthday

I ordered a flower bouquet and a balloon from one 800 flowers.com my daughter never received them and I paid for same day delivery I placed the order on September 2nd she still hasn't gotten them I have called several times and my daughter has also called I paid money for a gift to be delivered on her birthday which was September 3rd it is really sad that I couldn't make my daughter have a special day how rude and inconsiderate they offered me a 20 dollar gift card to use with them but why would I want to if they can't deliver what I paid for I can not afford much but I bought a flower arrangement and a balloon and never got it delivered

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3:34 pm EDT

1-800-Flowers.com delivery and lack of customer service

I purchased a bouquet of flowers in July and they were supposed to be delivered yesterday by 8pm. They were not and I contacted customer service via email.
They apologized without any resolution. I replied back and again, "I apologize for any inconveniences." No resolution for my initial question which was for a refund. Yet again, a different customer representative answered my email and it seems the overall retaliation to their customers is, "I apologize for any inconveniences" and to compensate, a $20 savings coupon. These customer representatives do not get it.
You just made a customer upset and the chances s/he will return would be slim. You can keep your $20 coupon because that will not satisfy me nor result in a resolution to my main concern. I turned to Facebook and left a comment on their wall. No response.
I then went to Facebook messenger and about an hour later another customer representative wrote, "I apologize for any inconveniences." Obviously they do not know how to read and taught to avoid making a customer truly happy. I wanted a refund for flowers that were not delivered on time and there were never in my possession. By midnight PST, a customer representative wrote she would refund me 50% of the cost, to wait for the flowers this week, and a $20 savings coupon. I do not want any of this.
Just a full refund! A friend commented on my comment and adviced me to dispute the charges with my bank. I did just that and within 5 minutes my bank provided me with the answer I wanted. A refund and a resolution that they will send this complaint to 1800flowers.
Couple hours later, 1800flowers FINALLY corrected this and was 100% refunded.
Be aware of this company.
They will take your money, pay you on the back that everything will be ok because you will get a $20 coupon savings on your next purchase, and kick you in your way out. I will shop local florists from now on and do not trust this company.

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10:40 am EDT

1-800-Flowers.com I ordered two (2) amazing mom bouquet-large for mother's day - got nothing!!

I ordered two "Amazing Mom Bouquets"; one for my mother and one for my wife. I received an e-mail at 6:00am Mother's Day informing me they attempted my wife's delivery, but were unable to do so. My wife and I were home the entire day...there was no attempt to deliver anything. An hour later I received another e-mail informing me they would like to make a substitution because they could not fulfill my wife's order. How could you attempt a delivery when you did not have the product? I agreed to a substitution and was promised delivery later that day. I received a phone call a few hours later saying I will receive my order on Thursday 5/17 (4 days later) for Mother's Day!
I received an e-mail confirming that my Mom's flowers were delivered on Saturday 5/12! When I called her to wish her happy Mother's Day she did not receive any delivery. Neither one of the 2 important women in my life received special gifts that I ordered and paid for 3 days earlier...WOW! You guys have some serious customer service issues to work on. 1-800 Flowers.com is batting 0.00% so why are you still in business?

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8:34 am EDT

1-800-Flowers.com mother's day ruined for myself and 2 daughters, delivery set for week after mothers day

My husband who rarely does things like this ordered 4 dozen of roses for myself and my 2 daughters, for 1 of them it was her first mother day. He was told they would be delivered Saturday between 8 am to 8 pm. We waited. When they did not show we called I was told on the phone the flowers were in the computer to be delivered on the 19th a full week after mothers day. My husband asked for them to be delivered for mothers day and he was told they would be delivered the day before which would have been the 12th. We told them they ruined our mothers day and we did not want the flowers a week later we wanted a full refund. I was placed on hold and they disconnected this happened 2 more times after getting an agent on the phone. they then gave me a date for delivery on the 15th, again I said no. My daughters lived away from us and they were to be delivered to my house cause they would have been there celebrating the day with me. They finally told me we would get a complete refund of 32.00 well that was not the total they split the 4 dozens into 2 orders so the 64.17 was not showing. None of the agents speak clear English, very hard to understand them. I explained there was another order. on the 3rd call, I found someone who found the other order and stated I got a complete refund for the 32.00 and they was scheduled for the 15th to be delivered the other 2 dozens was scheduled for the 19th. I told them they had it all wrong and we just wanted a complete refund for all 4 dozen roses. She placed me on hold and came back to tell me she was unable to do the refund at this time due to the overwhelming calls for changes and orders for Mothers day, told me to call back Monday. I call back Monday and I get told they could not issue me a refund I told them I wanted a manager, then I was told they could only talk to my husband, but Saturday I had no problem with them talking to me. I asked again to speak to the manager and she placed me on hold and I was disconnected again. I have been duped by ya'll on 2 other occasions, and not notified of changes or anything. My husband never received an email confirming anything. He was given 1 order number for the 4 dozen ordered but when speaking with agents about the refund I was asked for a second order number since they were placed in 2 dif. orders. This company is a joke and completely ruined a Mothers day that was supposed to be so special in more ways than one, and now trying to push us around when it is clear the mistake was their fault. I will make sure I put them on Facebook and tell all my family and friends to put it out there that 1800 flowers are full of it, they don't deliver when they say, you can not hear or understand the agents on the phone and they are unwilling to refund without giving you problems.

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MondayMyDay
, US
May 14, 2018 10:42 am EDT

I can see you wanting a refund for the flowers, but to have it ruin your Mother's Day? You must be pretty shallow, materialistic people.

1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

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1-800-Flowers.com contacts

Phone number

+1 (800) 356-9377

Website

www.1800flowers.com

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