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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1-800-Flowers.com thieves, liars

Bad business 1-800 flowers boycott

A world without florists? Hard to believe? I use to think so, until I agreed to help my new husband with his family run florist, located in a river town community in hunterdon county, nj. A profession of floral scents and visual beauty, what could be better?

It definitely wasn’t the floral profession per se that pushed me over the edge. Flowers bring smiles, add joy to other’s life, color blue worlds with comfort and love. They are the ceremonial segue into the eternal world, as well as the ointment of beginning new ones.

No, it was the outlandish practices of 1-800 flowers, as I watched how a company single handedly ruined a family’s livelihood of 15 years with no remorse.

It was their constant thievery, lies, the badgering, their illegalities, in which they are permitted to practice. A corporation whose sole purpose is to put florists out of business. Have them say differently is a bold face lie. Their pathetically low pricing, no room for profit, orders placed by telemarketers who are obviously located in another part of the world, who can barley understand, much less comprehend the english language and their price increase button, use it and you will pay dearly, as well as their reject button.

For the rural florists, like ourselves who are slaves to the wire service, the use of the mercury system not only interfaces with other wire services, thus keeping track of orders, it in essence provides a paper trail. A practice 1-800 flowers does not prefer. They try their best to skip that procedure, then deny the order ever happened, thus the florist does not get paid.

What I didn’t expect was how low 1-800 flowers was willing to go for their almighty dollar. The ego that is manically infested within the lymbic system of jim mccann’s brain, honing refuge in his prefrontal lobe, to play out under his command granting his employees permission to conduct business with arrogance.

It seems that 1-800 flowers has given itself the proclaimed right of dictating how all funeral directors lay out their funeral parlors. I know this, because when our shop delivered flowers to our local funeral parlor, the disgruntled customer, who was obviously ousted by her family, complained that her arrangement, created exactly the way the she wanted, was not placed at the forefront on a pedestal at the church! That which no florist has control over.

Not only was our floral shop docked money, but when I to complained to 1-800 flowers, they said they did ‘not like my attitude ‘ and docked us more money! That i’m pretty sure is called theft. Which I was beginning to find out was also another endearing practice from 1-800 flowers.

1-800 flowers began docking money from us, stating we did not confirm or deliver our orders, when in fact we did and had proof. Remember earlier how important I mentioned a paper trail was? This is exactly the reason why. A lawyer asked us to put together a ‘pattern’ of 1-800 flowers illegalities, I put together 4 inches. 1-800 flowers should be investigated.

1-800 flowers would send us pathetically low price point orders. I would ask for a price increase, that’s why they have the button, then spend the next hour or two, being verbally assaulted and bullied, in general preventing me from doing business with other paying customers. Even when I would cancel the order, 1-800 flowers would send the same order through - deja vu. When I couldn’t take it any longer, I rejected them. I equate their practices to water boarding. Jim mccann’s business practices, is america’s answer to guantanamo.

That episode, cost our shop over six hundred dollars. When the ‘error’ was brought to 1-800 flowers’ attention, they shuffled the problem to their sister company, bloomnet. I equate these two companies like this, 1-800 flowers commits the crime, bloomnet is the sweeper.

Our shop would not get the money back, but ‘credit’ would be applied over 6 months! Any expenses like rent, electric, payroll, product - we still had to come up with the money to pay for, big deal tell that to jcp&l. Pretty sure jim mccann was able to pay his mortgage with the money he has manipulated away from our shop.

Along comes mother’s day of 2014, our rep then and only then called, after months of reaching out to him. Matt walker called to give us our predictions for mother’s day, I said bring it on.

1-800 flowers set us up to purchase flowers for their projected orders, expecting hundreds of orders, (Not uncommon for that week), but then ‘suspended’ us with no warning at all. Mother’s day came and went with only 14 orders! A complete violation of 1-800 flower guide lines set into place by none other than, jim mccann himself.

Our shop lost at least $10, 000.

The following monday, orders began to dribble in as if nothing had happened. But the damage had already been done, and with no remorse.

When I complained, no one cared. So I wrote a letter to the almighty delusional oz jim mccann himself. His office referred to me to an alex gomez from bloomnet, remember the sweeper?

Mr. Gomez fought tooth and nail for us and was generally disgusted by 1-800 flowers, embarrassed by their behavior. I received a call from matt walker, who told me, ‘he had nothing to say to me.’ humm, then why call? A jeff altadonna, we’re still waiting for his call months after the fact and a tim szymanski, who said he tried to call our shop, but only got our recorder. Ha ha ha tim, we don’t have a recorder and our shop is open from 9-6 m-f and 9-5 on saturday. Face it dude, you lied.

There were times when I was legitimately concerned for mr. Gomez’s welfare. Especially when days would go by and I didn’t hear back from him. I seriously thought 1-800 flowers snuffed him. After 4 months of getting no where, mr. Gomez was told, never to speak with us again. Wow! On so many levels, wow.

Yet, 1-800 flowers still wanted our shop to do business with them! In fact soon after mother’s day, I wrote a letter ceasing to do business with 1-800 flowers, our shop is still getting billed from that company and harassed by their lawyers.

So a world without florists? It’s very much a reality unless something is done, now.

One thing wire services don’t comprehend is, they need florists. They need the mom and pop brick and mortar shops. They do not exist without florists, period. We make the arrangements, not ftd, telelfora or 1-800 flowers. They do nothing but try to set an illusional market price, to their irrational price point. They sit in a cubicle in a far away country or in some basement or some fancy high rise somewhere, processing orders and taking money, your money, lots of your money.

1-800 flowers will promise you anything you want to hear, just so they can take your money. They will promise you, outlandish pricing, dates, times, out of season flowers just so you press that ‘submit’ button. Then florists are left to renegotiate a fair price so the customer isn’t raped and the florist can still eat at the end of the night.

Anyone including jim mccann who tells you different, is lying. A lot of these people can’t even name the flowers they promote.

When ordering flowers this holiday season or for any occasion or ‘just because’, is to call your local florist directly. Actual florists do the funerals, we do the weddings, not 1-800 flowers. And not the cyber telemarketer that ‘claims’ to be local, when in fact they’re not even located in the same state or country.

That in itself should be illegal and in some states it is.

Scroll down the webpage, find the brick and mortar building. Put that florist’s phone number in your quick dial. Build a relationship, like the ‘old days’. They will help you with everything. The money then stays in america, helping local business, stay in business.

You’ll get more for your money and people who actually care about you, instead of some corporate ceo, who pays his employees pennies on the dollar, can you say sweat shop?

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Videray
, US
Sep 14, 2011 3:33 pm EDT

I ordered Flowers from 1800Flowers.com for same day delivery and received a confirmation code and promise that they would deliver by the end of the day…they never did! I called and got a cust service rep who could barely speak english and was obviously subsequent a "word track" to resolve the issue. They said they would get it done the subsequent day…they never did! I called for a second time and I got the same run-around. At this point I questioned the customer service rep why I shouldn't just call a local florist and work with them directly – honest-to-god, there was about 20 seconds of silence when I questioned this question! Hilarious! Do not use the company! Just call your local florist directly and cut this ridiculous "middle-man" that can't deliver on the only thing that it advertises to do on it's website!

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1-800-Flowers.com dead flowers

I placed an order for a 60th wedding anniversary. Special occasion you must admit !
Well they didn't arrive for the anniversary, how sad that is ! Called you customer service & talked to a lady. She was extremely helpful, but what could she do but try to track then down. Well we just received a call from our friends. Flowers arrived ! A few roses included (not sure why as I didn't order them) these were alive, but all the daises were dead. Obviously 2 days in transit at wintertime caused this. So they were thrown out. Makes me so sad that they received something they had to trash immediately ! So what happens now ? We have already been charged for them on our visa. I really don't
Mind paying for satisfaction, but we & our friends didn't get any ! We are seniors & money doesn't come easy that's for sure.

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OjoPail
Matawan, US
May 19, 2014 3:28 am EDT

I will reject the charge to my Visa account. Dead flowers? Ridiculous. Wrong flowers? Ridiculous. Refusing to refund when you' ve goofed up? Relationship ending. I cannot trust that you will do the right thing, so I'll let my charge account contract deal with you.

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1-800-Flowers.com non-delivery

My order was not delivered. I placed it a week in advance. A WEEK. There was enough time in advance to notify me about any problems.
I was not.
So in the evening, when I though, recipient had enough time to enjoy the basket, I called him, and guess what?
He did not get any!
I was so humiliated!Just can’t believe it! In the meanwhile I am trying to get someone from this company to help me, but it takes me for ages to get anybody. Customer service is not the strongest part of this horrible company.

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Badriyya
Montreal, CA
May 12, 2014 6:55 am EDT

I am very disappointed in my delivery of flowers that arrived last week. After the box was opened I realized the flowers were in terrible condition however I did not want the sender to pay for this! Many are near dead and will never open as well as petals falling off. Many of the greens are partly brittle and browning a little. I found it to be quite embarrassing to tell my niece how embarrased I was with the delivery by 1800 flowers Canada. I also received other flowers today from a different company and they certainly look much better...

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Delefy
Toronto, CA
May 19, 2014 3:21 am EDT

Dead flowers? Ridiculous. Wrong flowers? Ridiculous. Refusing to refund when you' ve goofed up? Relationship ending. I cannot trust that you will do the right thing, so I'll let my charge account contract deal with you.

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1-800-Flowers.com ambivalent customer

1. I have been a loyal customer to 1800flowers.ca for quite some time now. I always found your service impeccable and even told some of my friends about your website. I have never experienced any issues with your service, except for the last order I made for Mother's Day. I ordered the designer's floral arrangement, however, it came as a shock to me when my sweetheart (the woman of my dreams) said that she received carnations instead (i.e. carnations are normally used in funerals). Not only that, the flowers arrived in poor shape, with the petals falling, etc.

I had made plans for a romantic evening, and the first thing I had to explain is why I had sent carnations. Needless to say, my Mother's Day dinner almost got cancelled, since carnations sent a message of deep sorrow and despair, as opposed to a message of endless love, which is what I had intended.

I totally understand that during this rush period it is entirely possible that orders can be inadvertently mixed up; however, I wanted to share my experience hoping that you revisit your policies and make necessary adjustments so that every Mother's Day remains a memorable day filled with wonderment and romance.

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1-800-Flowers.com no flowers delivered for funeral

I ordered flowers from 1800Flowers.com on Monday April 28th and paid an extra charge for them to be delivered to the Funeral Home the next day the 29th for my Uncle's funeral. I called the company the evening of the 29th because I didn't receive an email confirmation of delivery. Corey, the customer service rep said the florist didn't fill the order because they didn't have the flowers but didn't bother to tell anyone. He said he would reorder the flowers from a different florist and they would be delivered the next morning the 30th between 7-9 am so they would get there before the funeral at 11am. I was also promised an email confirmation of delivery, a $20 savings card and a refund of 50%. I called at 8:12 am on the 30th the morning of the funeral (which was past 10 am their time) and Leo, the next customer service rep told me the order was never processed by Corey and the flowers were not going to get to the funeral on time. Leo promised me a full refund and that the flowers would still be delivered by 7pm to my Aunt's home address since the funeral was already over. He also promised me a full refund. I called again at 8:55 pm my time because I still didn't get an email confirmation of delivery and spoke this time to a customer service supervisor named Shirley. She said that the flowers still didn't get delivered to my Aunt's house and when she called the florist they didn't answer. She promised me that she would call me back this morning at 10 am their time which would be 8 am my time to let me know about the flowers. It is 12:30 pm my time and I never received a call. I called customer service again and they said that the flowers were not delivered and the florist is not responding to their calls. I told them that I wanted all my money back and to never hear from them again. As of this date I have only received the 50% refund of $46.54 out of the $93.07 originally paid. I have never received the $20 gift card email that was promised for my inconvenience and my Aunt still has no flowers. I called 6 times over a 3 day period to get this matter resolved. This is by far the worst company I have ever dealt with over any issue.

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1-800-Flowers.com poor service - canada's worst florist 1-800-flowers canada | flowers & gifts | canadian worst florist

This is the worst florist company. They do not deliver on time as promised and make multiple charges to your credit card.

Beware if you order from this 1800flowers. Ca you are sure to be disappointed.

Screwed up my order numerous times.

Finally after repeated calls they did make good by sending free order but
Defeats the purpose...

So I would still not recommend this company

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mommyofone
, US
Dec 18, 2013 5:39 pm EST

I agree. I ordered flowers to be delivered same day and two days later I still haven't heard from them and the order did not go out. I was highly disappointed. The flowers were for my terminally ill best friend, so it defeated the purpose delivering them three days later...I do not recommend this company either.

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10:47 pm EST
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1-800-Flowers.com no delievery, no customer service

I ordered flowers today, paying the valentines day delivery charge of $20 and received the confirmation email as follows:
The order number for your gift (Purchased on 02/14/2013) is. Xxxxxxxxxxxxxx
Fields of europe™ romance
Product code: 90950l
Delivery date: 02/14/2013
Quantity: 1
Your card message:
The order never arived, there was no email with an issue, nor were there any calls about order issues. I was on the phone for 1 hour and 30 minutes just to get through to talk to a person about the order. Worst experience ever with customer service and will never use 1 800 flowers again.

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1-800-Flowers.com non delivery of flowers

I placed an order on Sunday, August 26th to have flowers delivered on Monday, August 27th. You don't find out until you have paid and receive the confirmation that the standard delivery time is between 9 am and 7 pm. So, I called 1800 pathetic and told them that I needed the delivery to occur before 4 pm. It is now 6:30 pm on the 27th and the flowers never arrived. I called four times to find out where the delivery was and the same pat answer was given, it's on the delivery truck. I will never ever use this service again! They are a pathetic excuse for a company and people should be aware of the lack of concern, customer service and sense of urgency this company fails to offer. I hate them!

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1-800-Flowers.com compensation for drivers

Times are tough and I responded to an ad on Craigslist to deliver some flowers on Mothers Day. Upon interview I was promised of an opportunity to make a lot of money for hard work which sounded fantastic. The job was $4 per delivery and drivers average about 60-70 deliveries a day. I realized that this was a lie and an average delivery driver could not do more then 40 deliveries in a large SUV as myself. Minus gas, and divided by the hours working from 6am and finishing around 9pm at night, the compensation is about $2/hr.

They take advantage of people who do not realize this, who are not aware of MPG, how many miles they are driving divided by how many hours they are working. They promised a paycheck several weeks later. When I asked for my check a blame game between 1800-flowers, Alliance Deliveries INC, Alliance Express INC and a criminal Jose Sanchez who I believe is an alias using the corp Alliance Express INC, who he is not an officer of basically stole money. It is my belief after my own personal investigation is that all parties are involved in this scam, and basically prey on people who will give up easily and walk away basically getting free slave labor from poor unsuspecting workers. The money involved on a individual basis is not even worth filing a civil case, criminal case or even a lawyer to get involved.

I have a hard time believing that Watermill Flowers INC is not involved in this, and they claim "Jose Sanchez" was never an employee of the company, but I believe he was perhaps under a different name. He was allowed to use a facility to hire, train, organize and route drivers. He also collected information upon hire which was a 1099 form, and a non compete form. I have hard time believing that a franchisee of 1800 flowers, who I am sure have gone through a tremendous amount of paperwork, and legal mumbo jumbo to be duped by a criminal like "Jose Sanchez" They have given out info to misguide and frustrate people.

Watermill Flowers INC, 1800 Flowers, Alliance Express CORP Jose sanchez complaint not getting paid scam crooks craigslist ad deliver delivered flowers $4

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dkjohnson
Boise, US
Jan 19, 2015 12:59 pm EST

I ordered flowers online 1800 flowers. They were not delivered. I called a month later to inquire about delivery. They verified that their vendor did not deliver. They did not inform me nor follow up. They said they will refund my money. Hopefully they will, but that does not make up for these not being delivered.

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Never Ever Again...Never Ever Again
San Pedro, US
Mar 15, 2012 10:59 pm EDT

THIS MUST BE A JOKE! I order the flowers one day ahead for my wife birthday...THEY NEVER DELIVERED...NO PHONE CALL...NOTHING...
I can not believe...NEVER EVER AGAIN...1800 Flowers...BAD BUSINESS

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brownsuga169
Blue Island, US
Feb 15, 2011 2:55 am EST

On February 13, 2011 I ordered flowers and candy for my mother for Valentines Day. The delivery was not received and customer service sent me a bogus email saying that when they can confirm the delivery until tomorrow. What a rip off!

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jazcateyez
Coram, US
May 13, 2014 1:19 pm EDT

I placed an order on 5/8/14 for delivery on 5/11/14 which was mothers day. The recipient did not receive the order or a phone call to say why. I am extremely disappointed because I thought this was a great company.

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Rickyboom
plantation, US
Jan 29, 2013 2:07 am EST
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I delivered flowers for Watermill flowers over the Xmas holidays and was never paid. They are with 1800 flowers and I cannot believe a large organization like this would treat people like this when I am trying to make money to buy gifts for my kids. I spend about $150 a gas and worked about 32 hours in 3 days and they paid me 0 dollars. They claimed one of the managers stole the money and played a finger pointing game. They owed me $400 and apparently that isn't even worth investigating by the police.

Never buy flowers from 1800 flowers and watermill flowers.

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Rickyboom
plantation, US
Jan 29, 2013 1:59 am EST
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I also delivered flowers for Watermill flowers and they screwed me over

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mjacobsen46
Chicago, US
Jul 04, 2012 4:00 pm EDT

I am going through the same problem right now with the 1800 Flowers location in Melrose Park, IL

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1-800-Flowers.com terrible service, wrong flowers, poor delivery

If you are thinking about ordering flowers form this company do not do it!

I ordered flowers for my mom for mothers day on may 2, 2012. I live in alberta and she lives in bc. I got a flyer in the mail from 1-800-flowers and thought I would try it out. I picked out a specific basket of flowers because they were my mom sister and my birth flowers and they came arranged in a beautiful basket. I didn't want to have my mom worry about the vase etc. Money was not the issue, I ordered that specific basket because of the content. I looked at the specified times that they could be delivered and made arrangement with my sister to have my mom be at home, she was making her dinner as a ruse. I chose to have them delivered on may 10 between 6pm - 9pm and was so excited to hear from her that she had received them.

To my surprise on may 10 my mom called me at about 5:30 to thank me for the flowers and had texted me a pic of her with the bouquet. It was then that I noticed that the bouquet was not what I had ordered at all!... Also why was she calling me before they were supposed to even be there. Turns out, purolator had delivered the flowers at 11am, she wasn't even there.In fact her room mate was the one who received them and she says the delivery guy was tossing the box around like crazy, which in turn damaged some of the flowers.

As if this was not enough when I tried calling them I could not get through and when it finally rang I was on hold for 20-30 mins each time and was forced to hang up before anyone could answer a number of times. When I finally got through it turns out they are closed for the weekend and would not re open again until may 15. My husband left a message and I sent and e-mail and called a few other times but went straight to voicemail, no representative. When I finally got a hold of someone on may 17, they told me that they would put me on a 24 hr call back list. When I questioned that logic after all I had been through I was told there was nothing that could be done and that I should appreciate that she had put me on the call back list and there was nothing more she could do and hung up on me... That is right hung up! A short while later a rep left a message on my phone telling me that they were going to send out a new bouquet to fix the problem.

I am not really sure how that fixes anything, but I am so tired of dealing with this that all I can do is recommend that no one ever purchases through them, it is not worth it at all. They are a very shady company in my opinion and I am not sure how they can even do business with service like this.

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buwitt
Halifax, CA
Nov 25, 2013 5:06 pm EST

Not up to value.Ugly and disgusting! They advertise all these nice pictures, but as a result local florists sent some whatever they have in stock, bouquet is not nearly close to what was advertised. Their business model is to hope that flower sender will never actually see flowers. Guess what: everybody has a phone novadays. I have ordered this: http://www.1800flowers.ca/home/create-a-smile, paid with service charges and taxes more then $70. Picture I got from the recipient is just a bunch of carnations with daisies: $7.99 at your local Wal-Mart. My advise- go somewhere else

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angryflowercustomer
Richmond, CA
Oct 03, 2012 4:50 pm EDT

An absolutely horrible experience!

I ordered flowers yesterday for a 60th birthday today. I paid extra to have the flowers delivered before noon. I paid extra to have the flowers delivered in a nice vase. At 1:36 the flowers arrived (96-minutes late). Not only were they late, they came in a box and not in water (the vase came in a separate box). When the flowers had not arrived by noon, I tried to call them, but was continually transferred to voicemail. I then tried their online support 'chat' function and was told that someone would call me within an hour... after 3 additional 'chat' interactions (and 4-hours later) and each time being told that I would be contacted by phone within an hour, I have yet to speak with a real live human being.

Needless to say, not only was the product delivered in an atrocious manner, the customer support / service was completely unacceptable and left me feeling like I've been completely ripped off.

If I ever hear back from someone, I will be demanding a refund, however I won't be holding my breath for either!

I will never recommend this company and will do everything that I can to ensure that nobody that I know ever uses them.
Horrible, unacceptable and possibly one of the worst companies that I've ever dealt with!

Buyer beware... or better yet, buyer run in the other direction!

Purolator Help
Purolator Help
Mississauga, CA
May 22, 2012 4:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi KSawyer,

I’m sorry to hear the driver was being careless with the box. I’d like to address this issue with the local management team if I could. Would it be possible to send me the details to customer.caer@purolator.com for me to follow up?

Please accept our apologies for any inconvenience.

Best regards,

Jérémie
Social Media Coordinator / Customer Care Team
Coordonateur - Médias Sociaux / Équipe d'Assistance à la Clientèle

Purolator Inc.
E-mail / Courriel: customer.care@purolator.com ou/or assistance.clients@purolator.com
www.Purolator.com

Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp

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bloved
Toronto, CA
May 18, 2012 6:25 am EDT

I don't know SKOR. I got my mum tulips instead of the chrysanthemums she wanted to Mother's Day and she disowned me.

SKOR
SKOR
Toronto, CA
May 18, 2012 6:13 am EDT
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They made a mistake and sent the wrong bouquet. She received it in time for her birthday.They were closed for the weekend when you called to complain. The person who responded to your message to wanted to help, but needed a supervisor to approve and told you they would follow up. They are now trying to correct it by sending out the correct bouquet.

Unless the bouquet they sent in error contained shemale granny porn, crack, human excrement or radioactive material, your Mom was not traumatized by this incident.

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1-800-Flowers.com poor business practice

Yesterday (May 8th) was my birthday. When I arrived home there was a not left at the front door from 1-8000-Flowers stating that I had a flower delivery and they gave it to my neghibor.

I was upset by this because this for several reasons:
A) They had no right to give my gift to anyone. If I was not home they could have left a note informing me that I had a delivery and to call them to rescheduel a delivery or arrang to pick it up.
B) They do not know my relationship with this neghibor. Although they placed her name on the card they do not know our relationship. I do not knwo exactly where she lives. Nor, do I have her phone number, e-mail or a way to contact her. Aslo, by thime I bump into her on the streets to arrange to pick up my flowers from her the flowers could be wilted by then.
C) Also, the person paid for the flowers to be delivered to "ME". I have many admirers. I did not receive the card and do not know who to thank for sending me such a lovely gift.

Why do I think 1-800-Flowers is a fradulent company and lacks integrity? Because, the purchaser ordered flowers to be delivered to me for my birthday. 1-800-Flowers decided to give my flowers to a random person who verbally stated they were my neghibor. 1-800-flowers did not take ANY accountability for the order not being placed correctly. The order was a request to be delivered to me. It should have been delivered to me (Period). So now, the purchaser is out of money. And I did not get the gift for my birthday.

1-800-Flowers appear to be unporfessional, unorganized, dishonest, unreliable and conduct fradulent practice. They also attempted to ruine a special occassion. I have time off from work because it is my birthday. I took time off to relax and unwind. I should not have to spend a moment becoming a private detective hunting down a gift that they gave away.

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1:09 pm EST

1-800-Flowers.com customer service was so outrageously poor

I placed an order to 1-800flowers on May 6th in the US for a delivery on May 10th 2010. This was a very important occasion. I received the order confirmation and was told exactly when the order would be received. It was not. I have 2 emails confirming the order. Their chat service did not work. They could not find their own order number. I have 2 email confirmations. I offered to forward to them the copy of the order but they said they could not take personal emails. The order was placed in the US for delivery in Canada. The two systems do not talk to each other. Customer service was so outrageously poor that I will never never use this service again. As of this time they still can not tell me what happened.

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12:47 am EDT
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1-800-Flowers.com abusing the floral industry

1-800-Flowers is abusing the floral industry. To clarify, 1-800-Flowers also goes by BloomNet, among other names.

I have a floral and gift shop that I opened last year. I was contacted by a BloomNet sales representative who lied about the benefits of joining the BloomNet network. Excited by all they were promising, I joined their network and purchased a website and POS System through them. My assumption was that they operate the same way as Teleflora and FTD. I was so wrong.

Here's the list of the most important problems I had with them. My hope is that other new florists do some homework on and possibly read this message before signing up with them so they know what they are getting into.

1) The POS System doesn't work when you need it to most. It is a web-based system that crashes during the busy holidays when you need it to work most. To make matters worse, making them your credit-card processor is a requirement to using the POS System. This means that when the system doesn't work, you are stuck without any way to process your customer's credit cards. Will they give you a refund on the system when you asked for it? Of course not ... this is BloomNet we're working with here.

2) They constantly made unwanted changes to my website by adding and removing products I listed. They claim to "take care of the advertizing, " but what this actually means is that they have access to all your customer information to use as they wish. When I told them I was creating a new website because I no longer wanted to work with them, they started sending out emails to all my customers with another florist name where my store name should to. I saw this as them sending me a threat. How did they fix this problem when confronted? They sent out another email full of new mistakes.

3) They change the amount they charge you for orders based on how many orders you deliver so that you, as the florist delivering their product, end up losing and always owing them money. Over Valentine's day our store delivered thousands of dollars worth of arrangements for them in containers we purchased from them, so they raised the amount we owe per order based on our "higher sales" so that we actually owed them money for the orders we filled for them.

3) Communications: They constantly messed up our orders. Communication, although courteous, was useless. When a phone rep would guarantee that they've worked out an issue in our statement or with your order, we later learned that the information and the conversation was never recorded. This makes it extremely difficult or resolve anything, so it was our word against theirs. Same applies to the financial institution they set us up with for credit card processing.

4) Statements: When the statements arrived messed up (wrong product order information etc), they refuse to fix it until the next billing cycle. So, when they would add products to our statement that we did not order, we still had to pay for them or pay a ridiculously high "late payment fee" until they fix the problem on next month's statement ... to which they always add new problems.

5) BloomNet sells wholesale and then competes with the retail florist they are selling the products to. We purchased their products to be "codified" to sell the products that they display on line and in their images. However, when we listed those products online, they harassed us by calling several times a day with litigation threats until we removed the pictures and the product listings. Huh? Being "codified" to sell these products was the only reason we purchased these overpriced products from them in the first place. I do believe it should be illegal for a company to sell wholesale (tax free) and then compete with the retailer by selling the same product and harass the retailer for selling it.

5) This company was dishonest with us in every way possible. They made us jump through hoops to whenever we tried to resolve any kind of issue. Their business is worse than a disorganized business that lacks customer service skills. They intentionally lie to florists to get them tangled up in their web under the disguise of "floral networking" while they use the florist to their own marketing ends and rob the florist of money, time, and customers.

My advice, stay away from this business. They are dishonest.

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bloomnet
Carle Place, US
Aug 22, 2011 8:38 pm EDT

At BloomNet we are always willing to take care of any issue and pride ourselves in offering superior florist service. If astrainflorist will simply let us know who they are, we will do all in our power to satisfy their needs. You can call me at [protected]. Thank you, Mark Nance - President.

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7:53 am EDT
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1-800-Flowers.com bad quality flowers/horrible customer service

Having been a good customer of over 20 years and spending more money than I care to think about with 1-800-flowers this latest incident is the straw for me. I have had two other occasions of bad flowers and misdelivered flowers. Latest incident was Mother's Day order. I ordered two identical arrangements. One for my niece that didn't look anything like the picture but was mediocre. One for my Mother that looked like the scrap flowers you might find on the florist floor after a full day of making Mother's Day arrangements. The flowers I wouldn't have paid $10.00 in my local grocery floral department for. To be frank, the grocery store has more beautiful arrangements than what was delivered to my Mom. I paid the upgraded charge to make this a "Large" arrangement which the website states is supposed to have "more flowers" and "higher quality flowers." What a joke! Trouble is I'm NOT LAUGHING. I called customer service who assured me they would make this right and send out a new arrangement to my Mother the next day. I was very clear that I wanted a note made to my account that this florist was not to be used to deliver the new arrangement. Well, the florist called my Mother and berated my Mother with statements like "What's wrong with our flowers?" and "Well if you want a new arrangement, get in the car and bring the flowers back to us and we'll exchange it." My Mother is 73, retired, not in good health with a bad heart. The last thing she needed is an unprofessional florist calling and upsetting her. I called customer service again, even angrier and more frustrated. I was assured that this should not have happened and that this customer service agent would see to it a new arrangement was sent to my Mother the next day. Well the next day came and went, you guessed it, NO FLOWERS! Then the next day I received a voice mail from some new guy saying that they couldn't send the same arrangement and that I would have to go on the website and pick a new arrangement and then call customer service to go through this all over again. At this point I have spent more time than I care to fooling around with this insane situation. I called customer service and explained from the top the story. They apologized and said they would send her flowers the next day. Again, no good deed goes unpunished, again NO FLOWERS! Finally today my poor Mother received a box of unarranged flowers (not what I originally paid for). Six roses and some cheap filler flowers. By late afternoon the petals on the roses were falling like snowflakes. My Mother told me these flowers looked wilted and in bad shape. I'm all for giving people second and in this case third chances. This is it! End of the line! I'm taking my business elsewhere. I just wonder how a company that goes on "Undercover Boss" and talks above how important the customers are to them can have such a substandard florist and such poor customer service follow through. In today's competitive environment and the tough economy I would think they would be more concerned with customer satisfaction. PLEASE THINK TWICE BEFORE YOU ORDER FLOWERS THROUGH THIS COMPANY. There are too many other companies out there who care about their customers and see to it that they resolve any service issues.

Pamela Dennis

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1-800-Flowers.com order never arrived, but I was billed

I ordered flowers to be delivered from 1800flowers for the Saturday before Mother's Day. They never arrived and I never receive any contact saying they would not arrive, despite the company having all my contact information. They did charge my credit card. When I contracted the customer service representative, she told me they did not have a vendor in Eau Claire Wisconsin so they could not EVER fulfill the order. She offered me 20% off my next order. Does she think I am that stupid that I would use them again? I requested a refund that took a week to come. This company is definitely not legitimate.

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7:13 pm EDT
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1-800-Flowers.com misrepresents themselves as a 24/7 company

On 4/10/11 I placed an online order for flowers from 1-800-flowers.ca (Bloomex) at 11pm. I bought the Fields of Europe for Spring which I thought came in a vase. Immediately upon receiving my order confirmation I realized that I had made a mistake. The flowers did not come with a vase they would arrive boxed or wrapped in plastic. The flowers are for a 89yr old who is legally blind, lives in assisted living, and not able to arrange the flowers herself. So I immediately went back to the website to correct the order. I wanted to change my order to something that would arrive in a vase. On the website there is a button to push to speak to a live customer service representative (CSR) I put in my name, order# and explained why I needed to change my order. Then I waited. After 30mins I called the 800# but that kept going to VM all I could do was leave a message. After trying to reach someone online or over the phone for over an hour I gave up. I started calling the next day 4/11/11 starting at 8:30EST. Several times through the day I held on for a CSR (I am convinced they don't have any) and was always put through to the same VM that promises a phone call back. By the time I got home Monday night there had been no calls to my cell phone and no calls home (I will be happy to provide phone records if needed) I decided to go online again and try to get a CSR there again. I filled out the same box with my name, order# and new message “I want to cancel my order!” to my surprise “Nicole” popped up with a quick reply “A manager will call you tomorrow.” The next day, 4/12 went by with no return call so when I got home from work I called again but this time pushed the button for new orders not existing orders and someone answered! I explained the situation and she couldn’t have really cared less. Her response to me not getting a phone call back was “Well, maybe they didn’t know what you wanted.” Our solution to the problem was that they would do “Fields” as an arrangement instead because if I canceled now they were going to charge me $25. I received email confirmation from AB stating that the order had been changed as discussed. The flowers were to be delivered on 04/15. I call the intended recipient on 4/16 and she raved about the treats I sent but said nothing about flowers. I asked her if she had received any flowers and she said no but that somebody had given her “a beautiful Lily in a pot that could be planted outside.” The problem is that the “Lily in a pot” could either be the arrangement from me OR an actual plant that was sent by another relative for her Birthday. She is blind and has dementia so I can’t rely on her I have to rely on the feedback florist. So I checked my email for delivery confirmation and there wasn’t any. So, I called the order desk again and a nice young lady answered and tried to confirm for me that the flowers had been delivered. She came back on the phone and told me that she didn’t see anything that indicated that the flowers had been delivered but that AB was the manager who changed the order and she would have AB call me back shortly. That was yesterday around 1pm. I haven’t been called or sent an email confirming one way or the other. My debit card has been charged $75.73 for the flowers (plus almost $3.00 in international transaction fees) At this point I have no choice but to believe that the flowers were not delivered for my Grandmother’s birthday and I am requesting a refund of my full purchase price of $75.73 (US) I am not going to waste anymore time trying to chase down a “manager.” They present themselves as a convenient 24hr/7 day a week business online and on the phone but that is certainly not the case. It’s outrageous and it’s false advertising. I chose to use the online service for the convenience of being able to order at 11pm on a Sunday instead of having to find time during a busy week to take care of this. One of the worst customer service experiences I have ever had! I have filed a complaint with the BBB. Hopefully, I'll get my money back.

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angryflowercustomer
Richmond, CA
Oct 03, 2012 4:37 pm EDT

An absolutely horrible experience!

I ordered flowers yesterday for a 60th birthday today. I paid extra to have the flowers delivered before noon. I paid extra to have the flowers delivered in a nice vase. At 1:36 the flowers arrived (96-minutes late). Not only were they late, they came in a box and not in water (the vase came in a separate box). When the flowers had not arrived by noon, I tried to call them, but was continually transferred to voicemail. I then tried their online support 'chat' function and was told that someone would call me within an hour... after 3 additional 'chat' interactions (and 4-hours later) and each time being told that I would be contacted by phone within an hour, I have yet to speak with a real live human being.

Needless to say, not only was the product delivered in an atrocious manner, the customer support / service was completely unacceptable and left me feeling like I've been completely ripped off.

If I ever hear back from someone, I will be demanding a refund, however I won't be holding my breath for either!

I will never recommend this company and will do everything that I can to ensure that nobody that I know ever uses them.
Horrible, unacceptable and possibly one of the worst companies that I've ever dealt with!

Buyer beware... or better yet, buyer run in the other direction!

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saadis01
, US
Apr 21, 2011 3:26 pm EDT

My order was messed up too

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11:19 am EDT

1-800-Flowers.com no flowers delivered

I ordered flowers for my mom on her birthday. The flowers didn't arrive when we we expecting them. I called the next day, they promised to resend them. Apparently they never did, because when I called again they told me they will credit me back. Two weeks later with no refund I called again, they said something about a coupon towards my next purchase.

I still don't understand why they didn't refund me the money. I have no desire to shop at their store again.

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ARKADY PANCHERNIKOV
,
May 14, 2007 12:00 am EDT

Flowers was order for mothers day 5.12.07 was not deliver, not even shipped. Promised to be deliver on 5.14.07. Never was delivered. Please do not use 1-800-Flowers.com.

wecare
wecare
Carle Place, US
Apr 17, 2014 3:54 pm EDT

We're here to help! Please accept our sincerest apologies for the issue you have posted. Please email me at: wecare@1800flowers.com with: your name, the recipient’s name and the delivery date of your order. Please also include an email address and a contact phone number where you can be reached. Thank you. I look forward to hearing from you and resolving this for you promptly. - Tina Flowers

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10:43 pm EDT

1-800-Flowers.com fraud

When you order flowers they will sign you up to a program that is called Live Well and its is some kind of club that bills you every month for something but I don’t know what..tried to talk to a supervisor but got no where..I am on Social Security on a fixed income as a senior citizen ..I order flowers because my best friend sister passed..could barely afford them…ended up bouncing checks and losing my apartment because this Live Well took out $35.99 for a club fee ?

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4:15 pm EST
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1-800-Flowers.com bait without even the switch pricing

Less than 12 hours ago I put the Gund puppy in my basket for my daughter's birthday (see below)
Happy Birthday Puppy from Gund® Code:25003Qty:1$12.99Total Price: $12.99 & the total for the order including shipping was Merchandise Amount: $12.99
? Shipping Charge: $4.99
Sub-Total: $17.98
Tax: $0.00
Order Total: $17.98
I needed to add a message as it was from her brother, submitted the order & this is what came up:
Prices of items in your shopping basket have changed, please remove these items and add them to your basket again. Now they want $19.99 for the same puppy & $12.99 for shipping instead of $4.99 - all to the address that had been entered last night for a TOTAL of $32.98 instead of the $17.98. There was no notice on the web site that this was a 1 day deal. I called & the first rep was both rude & insulting - calling me a liar. THIS IS A SCAM. When you find something you want, magically within hours the price changes. It was for delivery at the end of Feb. I could see if it was a fresh flower order - but this is a STUFFED TOY. Did Gund raise its prices overnight - no one can explain why shipping has gone up by over 250% within hours to the same address. BUYER BEWARE.
At least I saved a pdf of the shopping cart, notice and all. I would love to know who to complain to in the government.

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6:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com fraudulent company

I went through 1-800-flowers.ca today. Didn't know it was associated with Bloomex. Boy did I get screwed.

I needed same day delivery service as someone had just lost a family member and I could not be there with them. I ordered around noon a nice bouquet. I received an email saying delivery would happen between 12 and 5pm today.

I spoke with Courtney who provided the business address for the company as 1-9 Capella Crt in Ottawa K2E 1A7. I expressed my displeasure with the fact the flowers were not delivered today. She said to check the confirmation email as It says the delivery is not guaranteed when outside of the normal delivery areas.

The email actually says delivery would be today between 12 and 5pm. I offered to show her the email and she said she doesn't need to see it.

I said I wanted to cancel my order. She laughed and said it was too late. She also laughed when I mentioned the "100% satisfaction guarantee" that is listed at the top of the website. She then hung up.

I emailed to cancel the order just to back myself up.

I called Visa and the first thing they said was whether I was disputing the charge by "Bloomex". I couldn't help but laugh as this confirmed to me that Bloomex was the company running 1-800-flowers.ca

I will be disputing the charge.

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Haydee T
Miami, US
May 12, 2013 4:10 pm EDT

TERRIBLE COMPANY! I ordered flowers to be delivered to my mother-in-law for Mother's Day on Friday, May 10th. I spoke to her today (Mother's Day) and they were never delivered. I tried calling the number listed for this company - [protected] and you get a recording saying their voice mailbox is full. Yes, I'm sure it is full - OF COMPLAINTS FROM DISSATISFIED CUSTOMERS LIKE ME! BEWARE! DO NOT ORDER FROM THIS COMPANY! IT IS A SCAM! I will be disputing the charge on my credit card and will refuse to pay anything to these crooks!

1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

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