Complaint Ref No: CP-UG-20191003-000002. Acct No: 8704014960700 — unwanted debited amt
We received an telephonic information from our director about the closure of Lakeside Dairy limited bank account in your bank and that the balance on that account was transferred to unknown account.
Lakeside Dairy Limited is wholly owned by Dodla Holdings Pvt Limited, Singapore and it operates in 4 countries in Asia and Africa. All those companies are using the Standard Chartered bank as there bank among which is Lakeside dairy Limited because of we are trusting the standard charted bank.
The standard chartered account we have been operating it for the last 6 years and we have never had any issues till we received those communication about the closure for the account of which we didn't not consent to.
We have closed several accounts in other banks Locally and the procedure we have followed to closed them wasn't followed by you of which some include; filling a form for bank account closure, submitting a resolution from the board of directors about the closure fully certified by URBS, form for the balance transfer in case the account has some balance among others. It came to our notice through a mail that the USD account was closed through unknown channels and that the money was transferred somewhere of which details were not given.
And we are informing to you we are in live condition since you are deducting bank charges on every month and also we are doing business in Uganda as a big competitor. Hence we are assuring to you and we operate fully these account from this month on wards.
Finally we humbly request you please resolve the issue and reverse the amount which was debited my account immediately.