The complaint has been investigated and
resolved to the customer's satisfactionResolved Compass car hire — dangerous cars
resolved to the customer's satisfaction
Date of hire 06/08/2009
My friend and i had to hire two cars, one being a suzuki jeep the other being a hyundai accent,
within a half an hour of leaving the office the jeep had to be returned as it kept on stalling and an ajustment was made, what we realised later on that evening when the headlights were switched on was that the engine raced, this was dangerous especially on steep mountain roads and switcbacks.
The Hyundai which i was driving apart from all the rust had its own problems, every time you changed gear or stopped in traffic with the clutch depressed the engine sounded very rough all the power to the gas pedal would go and eventually it would stall, on re-igniting the engine
it would race and i had to wait at least two minutes before continuing to drive.
Both vehicles had to carry pregnant women and children and in our opinion neither of these vehicles were fit for road use, when we returned the vehicles to complain the owner a Mr
Victor agius became very aggressive and abusive and blantantly refused any kind of apology
In our opinion this company is not fit to be hiring out any kind of vehicles and should be investigated and closed down as soon as possible, before someone is badly injured or even killed.
Mr Geoffrey Leberman
58 The Lowe,