Comcast / Xfinity
reviews and complaints

Fechei uma ordem com a Atendente Elisa, ela me deu a opçao de internet com tecnico ou sem tecnico, e eu aceitei sem tecnico.No dia seguinte ela disse que deveria vir um tecnico aqui, por ter 2 anos sem intenet nesse endereço e me deu opçao de escolher um dia, eu a perguntei se o técnico era free, ela me disse que eu tinha que pagar $29, 99, eu nao aceitei, por que ela ja havia me dado a opçao sem tecnico, ela deveria ter verificado isso antes de me dar a opçao, ela me ligou, eu deixei bem claro q nao aceito pagar um tecnico, e ela foi super grossa comigo, e dizendo q eu q estou perdendo, por caisa de $29, 99eu iria perder internet nesse valor promocional, e eu disse q qm perde e ela, pq p mim internet tanto faz, nao ligo de ficar sem.
Muito grossa, e ainda me passou preço errado.

I spoke to 5 different agents about my bill because my cable and internet was out for 13 days because a tech came out to connect my neighbors cable and unhooked my cable and internet. The 4th guy I spoke with about my credit was very rude and hung up in my face which is very unacceptable! No one would even let me speak to a supervisor I was told to leave alone and be grateful I was getting a credit which is something that should not be told to ANY customer! I'd rather get services with another company before I let this company talk to me any kind of way and not give me the proper credit I'm due!

On my third cable box and still not working. Sound and picture drops. Call customer service and get run around to confirm my account. When I ask for a supervisor I'm told they are busy. When asked to transfer to USA told she can't transfer me. When I tell her to cancel my service. Oh now she can help me. Which she can't. Now a tech is coming two days from today. Why can't you get good equipment and use people in the country where I live.

Driver ID; HE2025

I was driving on I 25 North when an X finity truck with the above ID got in back of me as I was passing a semi. The speed limit on this highway at 75 miles an hour and I was going 80 miles per hour. The Xfinity Driver was practically on my bumper so I slowed down. He flashed his lights at me and I continued to pass the semi. Once I moved over so he could pass me, he proceeded to flip me off. I sped up to catch up to him to get the phone number off of the back of his truck to call but the number led me nowhere. He was going at least 95 to 100 miles per hour. These drivers really should watch their behavior when they are driving a company truck

Since restoring service every piece of equipment provided fails with repeated issues. I have replaced hardware television boxes over SIX times. Because of these failures and comcast capability of resolving, I tried am M-Card in a user owned box. Three M-Cards later, repetitive failures of these M-Cards to provide programming I pay in excess of 185.00 for EVERY MONTH. Customer service can't resolve ANY issues because the HARDWARE and the SOFTWARE that operates the systems IS SERIOUSLY FLAWED AND NO ONE AT COMCAST IS CAPABLE OF CORRECTING IT.

I started service in February of 2019 in Kennesaw GA. I was given a tablet to sign up for the services. I did not recieve a copy of the contract which included a 21 month sign up.
I moved to Lawrenceville, GA in July and was told that they did not serve the area that I was moving to. I had to get new service in the area i moved to and I was told that I would have to pay a fee for breaking the contract.

#1 I would not have signed up for a 21 month contract if I had known about it
#2 xfinity says they move you in all their ads, yet you move and they don't do so.
#3 I have spent hours talking to different places customer service and in the store and each time I am told that this place cannot wave the fee. i believe they send you to so many different places thinking that you will give up and pay the fee.

This is a complete run around. No one has the ability to do anything about this problem. If comcast does not service an area how can I be responsible for the fee? This needs to be researched . at this point it is not the $307.16 that bothers me as much as the false advertising and run around that they give the customer.

Can you please put that irritating gay drug commercial on the gay channel, where THEY can see it? I don't care to see it at all, let alone 3 or 4 times in one program. Seems that every channel I watch has it, over and over and over...

It is already irritating that you lied to us in the beginning about "no ads since you are paying for the service." BS...

Not only do we have more ads than I remember on broadcast TV but they are more intrusive.

It is this very culture that is creating and sustaining the "cut the cable" movement.

No pictures on several channelsCodes"Soaoo" on several channels tonight tnt...travel ...game show network varies which channel it affects. Sometime it is western channel ...inspirational...gameshow network...nooo set pattern of channels. You all expect me to pay the bill butttt the service anymore is terrible. What is the problem. We cannot plan on watching any program or movie because it might not be available. We will be watching a movie and it goes off the air. I am NOT going to continue my service if the problem isn't fixed.

Dear Customer Relations,
I have been a customer with Comcast for years providing internet service to my home. Lately I have went through multiple events that have consumed a tremendous amount of my time, absence of work-related transactions, even lost a client's business due to not having internet access in and out for over a month and then not at all for 2.75 days. Here listed below I have logged and listed an average of the time and days spent throughout these undesirable events due to Comcast Customer Service Reps. Some of these calls I was hung up on (or disconnected) and if that was the case why would they not have called me back to continue which they did one of the times. The first technician that came he looked outside at the cables and repaired something that I had nothing to do with. The second technician that came out, did get my internet going, but after he had left, I realized that my WIFI was not working. From this point on, Comcast on phone told me it must be my personal router. I spent over 2 hours on the phone with Linksys, and then went and purchased a Netgear router for $288. Had THE SAME RESULT after spending over an hour on phone with Netgear. Called Comcast back, and come to find out, there has been an "OUTAGE" of internet service in my area for a significant long period of time. I did not need a new router. I went to comcast on Thompson Lane, picked up an Xfinity router/modem as well the technician said I could try a cable box and bring back in 30 days if I didn't want to continue the service.
KEEP IN MIND: I was GRANDFATHERED INTO MY PREVIOUS INTERNET PLAN PAYING LESS THAN $60/MONTH, AND THE COMCAST GUY ON PHONE TALKED ME INTO UPGRADING TO GB SPEED TO SEE IF THAT RESOLVED MY PROBLEMS FOR AN EXTRA $20/MONTH WHEN ENROLLED INTO BILL PAY AND GETTING THAT DISCOUNT. IF I DIDN'T LIKE IT I COULD REVERT BACK TO MY OLD PLAN. I MADE THIS VERY CLEAR ASKING 3 DIFFERENT TIMES AND GUARANTEED THAT I COULD. COME TO FIND OUT ANOTHER DISAPPOINTMENT, I WAS LIED TO YET AGAIN. THEY WOULD NOT LET ME GO BACK AND STILL HAVE YET TO GET OVER 400MBPS WHEN PAYING FOR GB INTERNET SPEED.
I called again yesterday (August 23, 2019 @ 5:00 pm) and spoke with a super nice gentleman named Anteveio K. for a length of 1 hour, 3 minutes, and 42 seconds. He escalated this situation to his supervisor to have this resolved the easiest way in a timely manner. He was scheduled to call me back at 10:00 am this morning (August 24, 2019) and I did not get a call back. At this point, it seems that I am out of options other than just going to the Comcast store and seeing if they will do anything about all of this.
Hope to have a resolution to compensate me someway somehow for all of the hassle and time it's caused me, from missing out on clients for work, as well as time with my children.

Every month I make an agreement with comcast to pay My bill between the 2-4. I live with a friend who helps me and the bill is in her name but part of my responsibility for living here is paying that bill. I never have a problem because that is when I get my deposit on my direct Express card.
On aug 2 2019 I made a payment through the Comcast app for the amount of $169.23. They accepted it that everything was ok. But the next day another charge was take out for the same amount and I did not authorize it. I need that money back. I live on $760 a month but now I can't pay my other bills. Please help me

Melanie Jackson

I have been a customer of Comcast and its predecessors since the service was introduced to the suburban Chicago Area. I have had a Premium channel subscription. Recently, some management at Comcast made a decision to replace our Cinemax channels with a channel package called Hitz. Apparently, we the Consumer, are at the mercy of whatever haphazard decision is made at your Corporate level. You can replace a package of channels at will and give us a package of channels that we do not want and that we do not have any say in. In talking to a representative we could have had the Cinemax package but it would have been at an extra charge. This is ridiculous. We did not want the change, did not authorize the change and WE SHOULD NOT be charged extra should we decide that we want this service restored. This is not the way to retain customers to your service-especially with the consumer cutting the cable cord and researching other streaming options for the service. You should make a change to your policy and not make these changes without the Consumer having a say in the matter. Apparently you do not value you consumers very highly as these types of decisions forfeit any type of loyalty one may have had with your Company.

I live in the 16101 area, 13 miles from boardman, ohio, 16 miles from youngstown, ohio and 20 miles from mercer, pa. You want me to rely on news that is 56 miles from my home in pittsburgh. Pittsburgh news on all three station give me more news about places 100 miles from my house. You have gotten rid of all of the youngstown station that you carried, i really did depend on the youngstown station for my weather and any major new story that happen in or around new castle. Pittsburgh station just give you a short blur of what is going on in new castle. Would love to have at least one of the youngtown station back.

I have been through another tortuous experience with Comcast Tech Support.
Thursday 8/1 around 8:15 pm my TV service went out - "No Signal" message on screen.
I called Comcast. The automated service sent refresher signal to my cable box. Comcast sent text asking if problem had been fixed. When I replied "no"; Comcast sent text saying an agent would be calling.
Comcast called about 10 minutes later. I was immediately put on hold for 5 minutes.
Agent came on line; sent out refresher signal two or three times; did not fix problem;
Then Agent had me switch HDMI cable ports; still did not fix. Agent then said the problem was with my HDMI cables. I explained the cables were fine had been working fine and continued to work fine for my ROKU box.. Agent then said a Service Tech would need to come to house and set up an appointment for 2:00-4:00 Friday 8/2 afternoon; also Agent said he would issue credit to my account for my troubles.
Friday 8/2 3:00 no one had come, so I called Comcast to confirm I was still scheduled.
Agent who answered, said "I can fix problem by sending out a refresher signal" I explained Comcast had tried several times previous night and I was calling to confirm that a Tech was still scheduled 2:00- 4:00 that day. She replied there is no service call scheduled for you. The earliest someone can come to your house would be Monday 8/5. I said that was not satisfactory because I had been promised Friday 2:00-4:00. She said, "Let me check with Service Manager and I will call you back."
She never called back.
I called Comcast back. The Agent who answered said, "I can fix your problem by sending out a refresher signal." I again explained what had already transpired. She then said a service tech would be scheduled to come to my house Sat. 8/3 between 1:00-3:00; and that she would issue a credit to my account, for my troubles. I asked to speak with manager to lodge a formal complaint. Joseph then came on the line. I explained the whole process to him again. He apologized profusely; confirmed that Sat 8/3 was best that he could do and that he would issue a credit to my account for my troubles. I told him that the two previous agents had made the same offer. He replied: "I will issue an additional 20.00 credit."
Friday evening around 7:00 Comcast called. The lady on the line said, "Mr. Daniel(my name is Daniel Kim) I understand you have a defective Cable Box and Controller." I said, no the reason for my initial call was that the cable TV went out and I have a "no signal" message on screen. She replied well your problem is fixed now I show a strong signal to your box. I tried the TV and there was still no signal. She then insisted the problem would be fixed by using the TV controller and changing "Input" selection. When that did not work, she then insisted something was wrong with my HDMI cables. I told her I had already been through this several times with Comcast and that Comcast had earlier decided to sent out a technician.
She then asked, "Have you had any lightning storms?" When I said yes a number of storms recently. She said: "sometimes the cable boxes will get burned out by lightening let me check." She checked and said, yes it appears the box has been damaged. I can give you address of nearest Xfinity store where you can take your box in and exchange. I replied no that I wanted the service tech to come to my house as scheduled.

It is now 1:23 and Tech has not arrived yet. Earlier I found out that my sister-in-law had same problem and a service tech came out and replaced the cable box for her. The tech told her that they had had to replace a tremendous number of cable boxes in this area due to lightning damage! Why on earth did your agents not know this and immediately correctly diagnose my problem?!

I switched from at & t on Saturday, July 6, 2019. They came out between 8 & 11. The first indication was the person didn't show to install home security system. The 2 men who did were professional and provided good service. I purchased my modem and didn't have the one with the phone jack as I needed. The techs said get the right one all the wires have been installed and you must register modem. I returned called Xfinity registered new modem. No internet, no phones nothing. Here is when the circus starts, called back to customer service told several things to do. Still no service. Was told techs will be back on the same day between 3 & 5. Waited called back no one is coming out. Went to xfinity store and was told oh your order is pending, due to other services not being compelted. So the person there changed my order to internet only. Now this made no sense to me. So as I expected when I returned home no internet service or telephone. Sunday I called the manufacter of the modem. Was told I had to create a wifi and password I did. I have internet not sure why I couldn't sign into the modem directly. All day Saturday no service, Sunday internet. Monday contacted rep who sold me package. Still waiting for tech to come out. I will be cancelling today. Att may be slow with speed of internet. But I can rely on them to come out and to address concerns immediely. Also, can call techs directly. Comcast invest in phones for staff. No phones in stores and no phones for techs is not sufficient does not provide customer service. Very disappointed love speed of internet. If this is an indication of customer service. Goodbye. I was told matter was expedited on Sunday expected a call on Monday. Nothing until I called You. You want individuals to be polite when you are not. You lie to customers, blow them off and as far as I can see you don't have a customer service department.

I've been having problems with since they installed it. There was a wired put on the pole across street not far from house built in 1950 has original built in woodwork to plug phone into it had a internet and phone in wire that goes in wall plug in for phone to plug in both phone and internet they refuse to hook it to wire into house they went way across living room hat had lots of hook ups but landlady said didn't work they didn't work same way in my 1 bedroom lots of hook ups but she said they don't work very good either. I have been on phone but give great signal for both. been calling since 12 pm this afternoon i got 3 people that who understood what i was telling them again im on with a agent she going to get set up for a tech and if they don't hook it original wire to the house and put in original plug in that work

On 06/22/2019, I called concerning getting phone service for 3 months as my finance started her 24 he pass with work release. I was given, 463-212-8114 and got disconnected before call was finished. I called back and was giving 317-552-2291. Rep called this number to make sure I could receive calls. 06/29/2019 i called my # to find a company has my number. My number was changed without notification and my finance has been stripped of all privileges because of you all. This needs to be fixed and corrected with work release

Last September I signed a 2-year contract with Xfinity that included cable television with DVR service. On June 26, I lost that capability through no action of my own. I could not record and lost all of my previous recordings. I spent an hour-and-a-half that evening working with a tech to no avail. Today I was told that I was under a "legacy" agreement and the DVR service I had was no longer available. To get that service I had to change my service at an additional cost of around $9. That's not a huge amount, but the point is they changed my service without my knowledge or consent where if I had tried to terminate my agreement they would change me a $280 cancelation fee. I feel they should have kept my original service agreement it its original status.