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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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4:22 pm EST
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Comcast / Xfinity unfair business practices

Warning!
Avoid comcast if you don't want to be another victm.
"rats "comcast "rats" unfair business practices. "legal thieves"
They can screw up everything but the bill. The bill is always so precise and so right (For comcast). The bill will show everything including things we were never aware of or told about. Good luck trying to solve any issues calling their customer service line (one of the top three worst customer service out there).
They have different answers for their customers of course none of them will benefit the customer's interest.
After a month of """"enjoying""" comcast cable services" I called to find out why I wasn't receiving the service I signed for. It was until then that I learn that I needed converters so we could get the service.
For over a month we tried to reset the tv and everything else we could think of but nothing worked. We were charged for the service even though we were not able to use it. I had more issues with this rats but for now I can only write this much.
I have spent so much time and effort with this rats that I thought it was a god thing to share.

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bentemand
, CA
Feb 15, 2011 9:29 pm EST
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You think they cannot mess up billing, well... think again! That's all they have been doing for me. Last year I actually thought they were going to get it right. Big Mistake! They are still screwing up
my bill and won;t communicate to fix it. Ofcourse they owe me money, that's why.

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PurpleOcelot
Carrollton, US
Dec 19, 2010 4:28 pm EST
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I could have told you this! Comcast is one of the EVIL GIANTS out there, along with AT&T and CHASE BANK.

You can file complaints but thats all you can do. They just dont care, they already got your money...what the F*** do they care after that?

You can file complaints with the FCC, Better Business Bureau, State Attorney Generals office, national and local consumer complaint sites, and you can fill out a report on them on Trustlink.com - which is affiliated with the BBB, but you are only posting a complaint or compliment...you have to go to the BBB website to actually file a formal complaint.

Ive found ways around getting cable...so I dont have to deal with these unethical, thieving companies such as Comcast.

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Comcast / Xfinity disconnected message

Last night my 85 yr old father had to drive himself on icy roads to the emergency because he could not reach us on our home phone. Four days ago another family member told us our phone was not working. It says our line is disconnected and no longer in service. However, we can call out. We reported this to COMCAST and have waited and waited...no one seems to know what the problem is and suggested we get new numbers! One of our two lines got fixed yesterday, which is NOT our main home number, and so they closed the ticket EVEN though we told them when they called that the other line was not working. This is just maddening and wrong. Is there a place to write a complaint to COMCAST?

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Comcast / Xfinity file complaint with ftc shut comcast down

I too have been ripped off by comcast. Their service was so bad that when it came time to buy a house, we told our realtor it was required we were out of comcast service area. We refuse to deal with them at all. Our final bill paid and equipment was returned 10-22-10. On dec 2nd their collections department called and said we were 60 days late and our credit was scarred for a 60.00 bill we do not owe. The only way to stop these thieves is file fraud complaint with the ftc. Https://www.Ftccomplaintassistant.Gov/
If everyone who filed a complaint here, filed one with the ftc, comcast would be shut down once they were investigated. There are thousands of complaints against this company ripping people off. Until the ftc gets complaints, they will not be stopped.
File your fraud complaint with the ftc today! Save others from the rip off company we have all had to deal with already.

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Markwriter
, US
Mar 12, 2016 11:48 pm EST

For starts, I will be brief, but blunt.

Comcast as a company has many good qualities. SERVICE is NOT one of them. Approximately 3 weeks ago, I began to experience internment drops in audio(Through the Digital output), designed to provide 5 channel Dolby Digital Surround. A big part of the hi-def TV experience. A week ago, the sound to my AVR completely quit. AT the time, we blamed the culprit on a failed RNG200 (Motorola) cable box, supplied as part f COMCAST service. SO, a few days ago, I called COMCAST to report the problem. AND, that''s where the fun began. Every tech, (3 by this time), had a different answer, and possible fix. After digging through both the TV setting and trying to adjust the AUDIO settings, as recommended by one of the tech, I came to the conclusion, these people, didn't have a clue what they were doing / or what I was trying to explain. I have an audiophile for over 35 years, and these people d8idn't understand a word I was saying. SO, bottom line, so what CONCAST has done, is disable the DOLBY Digital system, through a lame menu system, which allows for Mono, Stereo (PCM), and Matrix, enhanced PCM. BUT o switch to ENABLE the 5.1 audio out. OOOPS! I also discovered, this was a firmware issue, and "WAS being reviewed by COMCST, yet no plans to correct the problem? What the hell? Are you kidding me?
So, we are supposed to put up with crappy TV speakers, instead of our theater system, because COMCAST can't code it's cable boxes correctly? This a joke. And after being tossed back and forth on the phone, ( and politely hung up on, twice, ) I have prtty much had it.
What are my options

Thanks

This a joke, and

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manimal
bothell, US
Jan 21, 2011 1:03 am EST

bad company

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9:11 pm EST
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Comcast / Xfinity No bill sent, but put in collections!

On 10-22-10 I closed my account and returned all equipment with comcast due to their horrible customer service and rude customer service every time I called for their cable or internet not working. They refused to send anyone out, and refused to fix any problems. Their blanket statement was, "that's not my problem". I was told if there was a final bill it would be mailed to me and I was dismissed rudely from their office. On december 10th, 2010 I receive a call from a collection agency saying they have zapped my credit for a delinquent amount of 69.01 and they will not stop calling me until I pay the bill. I said, I did not receive a bill, and their response, not my problem!" unbelievable! So, I call comcast to discuss their once again horrible customer service and the fact they never sent a bill, or called and they had the number, since they gave it to a collection agency. I heard "not my problem" several more times, got put on hold for 25 mins, and got passed to 3 or more people and still no answers. To save my credit I have paid their fraudulent bill and will be reporting this fraud to the federal goverments fraud site.
Do not get comcast at all costs! They do not repair their services, refuse to send out techs, are rude and borderline abusive to customers on the phone, and steal your money when you drop them for their crap service. I believe this is called theft of services!

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Comcast / Xfinity customer service and prices

This is the worst company! I was lied to by a customer service representative and charged over 200 dollars (2mths) for BASIC cable and internet service.

It all started when I got Comcast. After getting online and it being so slow I called Comcast and told them I had a NEW computer and being online was awfully slow. In addition, I am being charged 50 for high speed internet, so the agent stated "we are sorry, I will lower your rate, etc etc etc...I said ok if you do that PLEASE do NOT lower my speed. Rep states oh no never would I do that, boy that would be slow, etc etc etc...

well I get online the next day and its freezing and sooooo slow...it finally dawns on me that the REP lied and lowered my speed. I call Comcast and sure enough he did. I was outraged! I told them he lied to me and now it was like I had dial up. The new Rep apoligized and said a supervisor will get back to you after she checks out the conversation with the REp (its recorded)

No one ever gets back to me. I HAVE to call Comcast AGAIN and ask whats going on...the new REP says oh she raised your speed back. I was dealing with lots of personal issues and truly had NO TIME to deal with COMCAST, so I said okay and let it go...

My internet it still very slow, and comcast raised my price to over 100 a month for basic service and never fixed my internet problem.

BUT AGAIN I called and asked why they changed the rate when I was told they wouldnt...they were again clueless as to what took place. I just couldnt explain or deal with them so I told them I am DONE. The rep did nothing to rectify the situation they just said sorry.

If at all possible go with another company! The new company is offering I pay 55 for both basic and internet high speed and once promotion is over it will go to 74. COMCAST never did a thing only created more problems for me! More money and slow internet I paid WAY TOO MUCH and now they want 200 for the last month of service!

Unbelievable!

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Comcast / Xfinity wires and box left open

installer left cable laying on my driveway and i dont even have comcast. the communication box was left open and wires exposed . wich i tripped on today, i called 2 weeks ago and of course told me that it would be taken care of, i called again today after i fell and was told sorry for your frustration.. im not frustrated im completly pissed off . we have a bus stop at our house and small children were playing around with the loose wires and open box, nice for people that pay 200 or more a month . this company has the worst cust service not only that the digital pic that i received until i got direct tv was not even close to h.d so if your thinking about getting comcast be advised it is the bottom of the barrel companies and needs to be called out on this . at this point i dont know what to do?

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Comcast / Xfinity queezing the poor

I have had comcast internet and basic tv for yeasrs. All these years they have been renting the modem to me eventhough they knew they could let me buy it outright. Immediately I got my own modem and retrned theirs they realised that I was getting more channels than I should be getting. They took away 33-95 and when I called I was told that I had to pay 49.99 a month even if I wanted just nick jr for my daughter. You should be ashamed of yourselfcomcast. All that matters to you is profit and you would twist the arm of the poor to make profit. Shame shame shame. This is what is going to happen to the poor when you this merger with nbc is allowed to go through. I pray that it falls through. Shame comcast. Shame on you

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atale of caution
, US
Feb 16, 2013 4:21 pm EST
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I live in Montgomery County, MD, the Silver Spring area. They have a monopoly and the service is horrendous and the cost is outrageous and goes up on a regular basis. Right now I am being charged 172.80 for basic service and HBO. We are being charged for the DVR now - a new cost that suddenly appeared afte being a stupid loyal customer for 3 1/2 years paying 137.00. The price went from free for the DVR to 5.00 to 10.00 to 27.00 in a couple of months. The picture quality is poor as it is pixalated and goes out completely at times. The modem goes out and right now the TV does not work at all. My internet is slow -second only to dial-up. The politicians are paid to allow THIS MONOPOLY. Montgomery County, MD is as corrupt as it can be . The courts are owned by certain law firms and judges are paid to make certain decisions as the lawyers sit in the court rooms and nod their heads when the judges do what they have been paid to do. So it is no surprise that Comcast has this nice deal. My county is allegedly a Democratic one, but this is a joke. They have one of the highest incomes in the country-millions of dollars and the politicians run for office unopposed by a Republican or a Democrat..Now they tell us that we had a service that should have been cancelled and it cost us more than the basic and we somehow should have known that we had the wrong box. We are cancelling service and going to direct TV. Comcast is a bunch of gangsters.

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hate comcast
Plainfield, US
May 11, 2011 6:38 am EDT

I have had comcast for 2 years now which includes the triple play package. First of all I agree with the lousy customer service and second of all and the most important, when they upgrade the cable modems it shuts off my home telephone, no dial tone or anything which means if there were to be an emergency I would have to go to the neighbors house to call 911 which is a violation of the F.C.C... I have complained about this for about a year and a half and all I ever hear is im sorry for your inconvience but there is nothing we can do. Well yes there is. There should be a back-up for the telephone in case of emergencies. I have done some research and made several calls to find a name or a number to the CEO of comcast but knowbody knows who he is or how to get a hold of the. Well I did the foot work so here is the number for the comcast CEO Brian Roberts [protected] and the number to the FCC is [protected] if anybody else is having this issue please respond to these numbers and voice your openion because it counts. I know others who have this problem and they have not resolved it so it is time to make the right phone calls and get something done. In my eyes the united states is one big family and we need to stick togeather on this one but I am ready to stand up for myself and the country. Yhank you for reading this and please voice your openions.

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CFH
d, US
Apr 24, 2011 10:18 am EDT

pay more for less? it's happeneing all around you for the last 5 years, it's not just comcast...shame because they took away nick jr.? really? ...go outside man.

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disappointed in service
, US
Apr 08, 2011 7:49 pm EDT

Comcast company offers their customers no repreive. I agree comcast company in maryland offer VERY poor customer service, be prepared to stay on the line for 1-3 hours. Nothing is resolved. I went from paying 39.99 internet service and told them it was not working at high speed. I guess comcast did not know up to date computers allow you to run a diag-report which tell you exactly what speed your internet is running out of 0-100% comcast internet was running at 13%. When I called to complained I was told problem would be corrected. However, that was untrue. How are you given credits that never reflect the actual balance. After having no internet service for almost four months. I complained, and complained. Nothing was ever resolved. Techs would have an appointment and never show and say they did. Now, after repeatedly asking for a lower speed. I am currently being charged for Blast, more expensive 45.99 and internet still running at a very low speed comcast knows they charge their customers for a higher speed yet you receive crappy very low signal internet. They give you every excuse under the sun. Your neighbor, your wire, your box, your computer, the weather, your this that and the other. They never take responsibility and correct the problem after they've been caught taking their own customers for granted. Horrible internet service.

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locdvegan
Ardmore, US
Dec 08, 2010 3:50 pm EST

so the first comment wasn't supposed to say that...anyway, i totally agree and despise Comcast. i ordered and basic internet service thru them but after paying 66.00 a month for 3 months they threatened to disconnect service b/c my automatic payment of 66.00 didn't cover the bill. after reviewing my account online i found that i still had a balance owed of more than 10.00 and that they were charging me for HDTV (i still don't even know what that is) and realized when the Comcast guy came to install the services, he used an HDTV box b/c the firs 2 boxes (for basic) didn't work (yeah right). needless to say, canceled the service and went with ClearWire for internet and watched television online...

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locdvegan
Ardmore, US
Dec 08, 2010 3:40 pm EST

get a life?

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4non
Madison, US
Dec 08, 2010 2:40 pm EST

Yes...shame...a business that wants to make money. What horrible, horrible business practices!

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Comcast / Xfinity $200 amazon gift card

I also was to receive a $200 gift card from amazon after I copied three payed bills and filled out the form and mailed it off. When I contacted Comcast I was informed that my account was still in the pending status and that was why it probably did not work and now it was going to be to late to do any thing about it. I have spent the last few weeks e-mailing comcast. I have sent them copies of the confirmation of my order I have sent the e-mail with the offer and now they are requesting the address at this point I feel like I am just another person who was promised the golden goose and ended up with egg in my face.

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Comcast / Xfinity illegal entry to a home

A comcast technician came to my home today to disconnect service, they asked my neighbor to let them in. I do not have any comcast service. I spent 45 mins on line with their disconnection department five times he asked for my account # five times I told him "i don't have an account with comcast. He then put me on a " short hold" for 12 minutes then I got put through to the spanish speaking department! I am quite sure he did that deliberately. What a totally useless company comcast is. I would never trust this company and if they ever enter my property again I will call the police. ++++go dish++++++++++++++

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DonHam
Athens, US
Dec 03, 2010 1:27 am EST
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hon, a real tech wouldn't enter without u home, only a theif would. have u made sure nothing was stolen? they disconnect u from a computer if u have servive.u should probably call police now.

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Comcast / Xfinity pixilated

We switched from direct t. V. To comcast to hope to get a better deal and its had some pixilation and so they came and fixed it. Next time we called because it was horrible and no stations would work. I officially hate hate hate... Did I mention hate comcast. I missed the 2010 ama's and man of my shows that I recorded I deleted. I cant watch any television and I cant stand it and I want direct tv back... : (

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Comcast / Xfinity can't get online billing right

Twice now, I have paid my Comcast bill online through Bank of America, and Comcast has failed to credit my account. Both times, I have had to jump through the same hoops to prove to Comcast that the bill had been paid- I got a copy of the cancelled check from Bank of America and submitted it to Comcast. Then Comcast still had to "research" for at least a month to figure out where the money had gone before they would credit my account, in spite of proof that they had received money from my bank. Both times, the account accrued late fees while Comcast tried to figure out what it had done with the money.
The first time, Comcast claimed I had the wrong account number set up with Bank of America. However, online payments had worked successfully for the previous six months. After another several months of successful payments, Comcast now tried to tell me that Bank of America took my money but never paid them. The amount of time I have wasted trying to get credited for payments I made on time has made me furious with Comcast and its incompetent customer service staff.

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Mike Richards
San Jose, US
Nov 17, 2010 5:09 pm EST
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I have had the exact same experience with then... annoying as heck

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Comcast / Xfinity 250 gb cap not talked about in sales pitch

15 nov, 2010 - san rafael, ca.

Derrick morgan came knocking on our door to sell us comcast infinity mid october. We were ready to change from at&t because the latter has not upgraded the phone lines in our area, and we can only get 2.5 mb/second maximun download. There are three groups sharing the house - one from turkey, two from saudi-arabia and myself from australia. None of us have tv so all rely on the internet to download our homeland news, entertainment, and family communications (E. G skype video communications). So we got the modem, bought an apple wireless - top of the line with dual bands (Or something) and enjoyed great download speeds - much less freezing as we all competed in the evening. 10 november rolled around, and I decided to go on line to correct the spelling of my name, and set up my account properly. Once there I immediately noticed that we had a little bar on the account saying we had used 80% of our monthly allowance of 250 gb in just 10 days. I clicked on all the faqs and discovered the horrible truth, so I rang derrick, to confirm that he had never mentioned the 250 gb cap. He indeed confirmed that and went on to say that he had since resigned from the company as it wasn't working out for him. So when the cap is reached in about 3 days time we'll be cut off and have to have it reset - but according to the faq will be deemed "excessive users" and have out service terminated. So I guess it is back to [protected]@t, or earthlink and 2.5 gb/sec (Verizon doesn't serve our area more's the pity.

When I rang comcast customer service the first operator kept telling me there was no limit, so I read here what I was reading on my account pages on her own web site. She gave up and put me to a supervisor who immediately knew about it. I told her that it was abysmal that the staff were not trained to know about the cap and that the sales people nor any of the paperwork handed out on that first contact makes mention of it. Very close to false or misleading advertising - a law suit in the making perhaps?

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Update by Softee
Jan 23, 2011 1:35 am EST

Thanks "Integrity..." What I ended up doing was getting a business level of access which doesn't have the 250 cap. It costs about the same as our previous AT&T DSL connection but is much faster. I don't feel really happy that I have sort of rewarded Comcast for its weird behavior but at least we and our tenants are getting a more robust service at about the same cost as before.

warmly,
Bryn

Update by Softee
Nov 21, 2010 11:57 pm EST

That is indeed to be my next step G-Sam. Just got busy over the weekend.

reagards,
Bryn

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RitaB
Broomfield, US
Feb 04, 2011 8:07 am EST

Well today I had my step 2 grievance meeting with Kingsoopers. Did it do me any good? NO! it did not .Mat Davids did not want to hear anything I had to say at one point he even rolled his eyes at me...lol I thought it was kind of funny in a way. But as the meeting went on I ask him like four different times if he would like to here the voice recordings I have of the store supervisor Roni telling me that her and the store manager were going to force me to step down and that I would have no choice and how they deny me my leave of absence. The funny part is there denying they even said any of this to me and I have it all on tape.I guess though if he would have let me play it for him he could not of taken there side on this hole thing huh.He just shook his head no and told me that they were just doing there job and that to him he seen no form of hostile work environment that he was denying my request. Dose that surprise me? NO! Did I think it would turn out any different then it did? NO! Do the little people ever win? NOPE! people like this always get away with what they do no matter how much evidence you have on them to prove your case, I have it on tape, time and dates and it still did not matter. How sad is this! Well on to step 3 now. Now its just the point of this matter of how people can get treated like that in a work place by a manager or co manager and nothing happens to them. Oh but if that was one of us little people we would have been fired. Again how sad. ! Please if any of you out there have been were I am or are going through it now please please post you complaints with mine. thank you for reading my store.

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integrity rules now
, US
Jan 21, 2011 2:48 pm EST

Comcast responds to FCC complaints :
http://esupport.fcc.gov/complaints.htm
Once you file a complaint, Comcast will respond to you.
I just got a phone call from Rebecca at [protected]

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G-Sam
Lisle, US
Nov 20, 2010 4:25 am EST

you could complain here
http://www.bbb.org/us/

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Comcast / Xfinity services/goods promised in contract not received

We changed our satellite service from Dish Network to Comcast in November 2009. When we switched to Comcast, they were running a promotion that promised a Flip video recorder and 24 movie rentals from on-demand. When my husband called to schedule the install, he indicated that we needed the HD receiver because we had an HD TV. When the technician arrived, he did not bring an HD receiver and the receiver was used, banged up and filthy. I was afraid that if it was brought in the house that it may possibly bring unwanted pests. We contacted Comcast while the technician was in our home and they indicated that a new box would be shipped that day and we would have it in a few days. They told us to ship the receiver that the technician brought to our home back to them or drop it off at their office in Carpentersville, Illinois. When I complained that they brought the wrong receiver, they indicated that they were sorry and that they would provide us with four additional movies for our trouble. I asked them how/when we would receive the Flip video camera and they told me that it would be six to eight weeks after our service started. We never received the Flip or the certificates for the 28 movies they owed us. I called once per week for every week that we had service with Comcast as well as sending numerous emails without receiving the courtesy of a response. We went on numerous message boards complaining about Comcast service, or lack of but never received any communication from them. Their rates were ridiculous and their service was poor. Comcast never made good on any of their promises and never even tried to make it seem as if they cared at all. I could not urge anyone enough to stay away from them. They are a horrible provider!

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abcdefg_hijklmnop
Chicago, US
Apr 16, 2012 9:46 pm EDT

I would gladly avoid Comcast, if I could. It seems that have quite a monopoly, something I thing should be fixed. We should be able to chose a cable (not satelite) provided, just like we can now chose our electricity provider. My only course of action is to refuse any premium product from Comcast. I have basic cable just so I can get local FREE broadcast channels for a hefty $30 per month. Even though I live within 30 miles of all stations and in a crowded area, I live in a townhome and can not put up the kind of external antenna I would need to receive broadcast TV. I think broadcast TV is also at fault for not providing strong enough signals for the majority of people! I may have to relocate just to get out of Comcast's monopoly territory - at a minimum I will unplug completely and rely on rentals - at least you get commercial and pop-up free viewing!

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Comcast / Xfinity billing problem

For over a year Comcast has been charging me monthly for Howard Stern, which I never ordered and don't watch. I have called repeatedly and each time I'm told that the charge will be removed and I will not be billed in the future.

And each month when I get my bill there is a credit for the overcharged and ANOTHER charge for Howard Stern. It is ridiculous that they cannot get this right.

The last time I spoke to them I was told it was because they only removed Stern from one of my cable boxes and it needed to be removed from all of them. Huh? But they said they removed it from all of the boxes and I would not have this problem again.

Well, guess what? The next month I get my bill and along with the credit for the erroneous charge, I'm charged for another month of Howard Stern.

I have spent countless hours on the phone trying to get this resolved and don't know what to do next.

In addition to this, several months ago several of the cable channels I've had for 8 years, and am being charged for, suddenly disappeared. When I called I was told a different story by every person I spoke to. The conclusion was that despite having TMC for 8 years, I no longer have it. And the other channels supposedly disappeard because I have a defective DVR box.

So instead of sending a technician out to fix or replace the box, Comcast said they would ship me a new DVR along with a prepaid return label to send the defective box back. Sounds like I'm doing their job for them, but it saves me waiting around for an inept technician to show up.

So I get the new DVR and hook it up, losing all the programs I've recorded. I put the defective DVR in the box sent by Comcast, attach the prepaid UPS label and bring it to Mail Boxes Etc.

And every month Comcast charges me for the DVR box I returned. When I call them they tell me they never received it and do I have paperwork from when I returned it. I tell them that THEY sent the label and when you drop something off to UPS, the Post Office, Mail Boxes Etc., with a prepaid label, you don't need, or get, any paperwork!

I swear this is a deliberate scam on the past of Comcast. By doing the return this way they can claim they never received the item. I've learned my lesson and from now on, when I return something prepaid, I will ask for paperwork - even though the place I'm dropping it off to says I don't need it, doesn't want to spend them time writing it up, etc.

Comcast told me they would put a trace on the package (they obviously have the tracking number since they provided the label) and call me back. That was two months ago and I still haven't heard from them.

Even though I am disputing the charge for Howard Stern and the returned box, Comcast threatens to cancel my service if I don't pay the whole bill every month.

If there were another provider in my area I would tell Comcast where to stuff it. The minute another provider is in my area I will switch and NEVER do business with Comcast again.

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Comcast / Xfinity breac of contract

For breach of contract?

Ok, let's begin! Back in january 2010, I moved here to east orange nj! I originally wanted directv (I love satellite) , but found out that this building only allowed sheisty cable to be installed, because directv only wanted their service and not cable to have any input here... Thus making comcast the contract winner!

Not that i'm downing comcasts service, because I haven't had terrible service. Anyway...

There was an offer that if I signed up for their triple play contract, that I would receive a $200.00 gift card!

Ok, since I work for a cable company, I know how this goes. So I thought to myself, hmmm. Great.. I'll do it. So I signed up. The terms clearly stipulated that this was a 24 month contract, and that starting with month 13, my price would increase by I believe $20 dollars.
I would need to fulfill the requirement to pay by bill on time every month for 3 months.. .90 days. I have done that!
To skip all the in-between, because I know that some of you fools like myself, already have been through this... It is now november 2010, and I still do not have a gift card.
I have escalated this to a corporate complaints level, and I still do not have a gift card!
I believe comcast has breached their contract, in falsely getting me to sign up for their service without ever making good on their offer. That is fraud!

Because this is a contract, I am not able to change my level of service without incurring a fee!
I would like from comcast... An inconvenience credit, equal to one months service credit.
They have offered to credit my account, the $200.00. That was not listed as part of the terms of the contract when I signed up, that if they don't send a gift card, they will credit my account. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer.
Do I have a leg to stand on? Or I screwed?

The woman from the corporate escalation group, says that she has looked into it and she is being told that I will have to wait another 30 days. That is damn near an entire year, that I will have waited.

This other guy named rick from corporate left me a voice mail message a few weeks ago, and told me that the card should be in my mailbox by october 20th... That was a lie!

I asked debbie from the corporate escalations team to give me a months credit for the inconvenience, due to what I feel is a breach of contract. She told me... Let's wait until we get the gift card to you. And then they can review if my request has any merit.
I think she is lying, because they have no intentions of issuing a gift card!

What do I do?

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Comcast / Xfinity cable service

I have had comcast cable service for almost 2 years, I have been unable to watch any television because the cable keeps going out. I have had over 30 technicians come out, and each one tells me something different. Now the last one that came out told me that the electricity from my home was going through their cable line. So I hired and electrician to come out and check, and he found no such thing. I have all this documentation and have sent all this in to Comcast, and still to this day, the problem has not been resolved. I pay for this service every month and now feel that I am just giving my hard earned money away to comcast. They do do care about their customers, and everyone that I have spoken to that also have comcast say they have the same problem. So I am trying to find out how they can continue to stay in business and what I need to do to get my money back or credit or something. Comcast is the worst company I have ever dealt with.

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Comcast / Xfinity fraudulent charges

it is a company that is screwing people and gets away with it from my experience, in the begining i have made the mistake to trust the salesperson that was saying that there is no commitment contract only month to month service, free modem and prepaid service, like metro pcs, at the end i lost the modem in a burglary event and the customer rep asked me to send them the police report so they could waive the charge and so i did, and than they send my a $40 bill and than another 70 for unpaid service and i have never signed or agreed to any of this, they said that i should have red the bill and see the 5$ rental charge on the bill, it hurts when you get screwed like that so DEMAND A WRITEN AGREEMENT WITH ALL THE CHARGES EXPLAINED, DO NOT TRUST SALES PERSONS, CALL IF YOU QUIT, RETURN THE MODEM OR PAY A FINE, EXPECT TO GET OVERCHARGED AND SCREWED AND CALL IT PART OF LIFE, it could be worse after all!

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Comcast / Xfinity monthly bill

I took internet connection with the commitement of $19.99 per month for 6 months started in June 2010 from www.Comcast.com. Then I went for TV cable connection from same company Comcast as well in Oct 2010 with the monthly bill of $15 per month. As per online chat with customer care my monthly bill will be $35 including internet+TV Cable with no installation charges. I also have the saved chat of this as a proof that they commited. But now they are cheating me by sending high bills i.e. $76 and also saying that I have to pay $20 for installation charges also. They are not listening my words now and asking for bills that I never expected. I am totally getting harassment from Comcast. My budget is not allowing me to pay these high bills per month. Please help me to resolve this issue.

My Comcast Account Number [protected]

I have the saved chat as a proof but I cant attach it in the complaint as its only accepting the .jpg format. I can show it if you need.

Thanks
-Manpreet Singh

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Comcast / Xfinity disconnect fee

What is supposed to be a very happy moment for me, moving in with my boyfriend, has been completely ruined with one phone call. A call to Comcast to disconnect service. It will cost me $250! UNBELIEVABLE! What's even worse is they even suggested transfering my service and cancelling his to avoid the fee. We would lose multiple stations and they would lose money yet this is their suggestion? Who does business like that? Isn't it bad enough that I have to take the time off of work to wait for them to get there between the hours of 8-11? If any single person made appointments like that their business wouldn't last! Didn't I lose enough money by NOT WORKING and sitting there waiting for service 3 times because they didn't hook up the equipment correctly? NO I guess not, they get you coming and they get you going. Worst customer service I have ever experienced from any company, no compassion for thier clients whatsoever. I bet they make grieving families pay terminations fees when loved ones die!

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583586
30223, Georgia, US
Oct 26, 2010 4:24 pm EDT

haha move back in with your mommy and daddy

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Comcast / Xfinity customer service/technicians

Comcast has the rudest, ignorant and uneducated Customer Service representatives. Spoke to three of them within a 30 minute period and not one of them could have had a sixth grade education. Instead of listening to what the problem was, they overtalk the customer and put them on hold. If the answer is not in their Handbook, they can't answer it and instead of admitting they do not know how to handle the problem, they lie. They refused to put a supervisor on the phone.

Hopefully Verizon's FiOs and DirectTV will gain more and more customers daily and the Comcast reps will be out of jobs. I doubt they would be able to sell fries with burgers at McDonald's. They certainly fit the stereotype of what they are.

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HalHansen
, US
Sep 12, 2014 5:54 pm EDT
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Comcast is the worst ever. Jonathan at the store accepted my returned equipment and closed my account. I then paid the prorated amount for the current billing period. I had previously removed the billing information for the automatic bank payment and received confirmation that my account would no longer be billed. Guess what..., Comcast went ahead and debited my checking account AGAIN for the normal bill, even though I already paid in the store. The store debit came out immediately. I stopped the automatic payment before they charged me, they acknowledged it was stopped. I called customer service, escalated to supervisor, after 35 minutes on the phone, the best they can do is issue a check in 2-3 weeks. (it's already scheduled) Further escalation is possible if I am willing to wait for a call back in 1-2 weeks! The rep says they cannot refund my account (though they were able to debit it in a nano second at the Comcast store), they cannot cut a manual check to send to me. This is their policy and there is nothing no one can do...basically, it's a matter of nothing no one is WILLING to do. I feel sorry for the Comcast employees who are not given the tools or authority to help customers Comcast has screwed.

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stef129
Fort Pierce, US
Jan 23, 2011 12:35 am EST

Listen to me. I feel the exact same way. I have had a problem for four days now and the comcast representative hung up on me! She was rude, did not care and lied about the cable being out in the neighborhood when it was not even close to being true. This corporation has THE worst customer service! Someone needs to reprimand this company and do some major straightening out.

Truth and Justice
Truth and Justice
Philadelphia, US
Dec 15, 2010 2:22 pm EST

I agree. "Dissassitasfied Customer" and everyone who wishes to be enlightened and well-educated should view the remarkable documentary "The Corporation" (based on the book of same title). It is said that knowledge is power. You will feel compelled to share the wealth of knowledge you gain.
Taj

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disgruntlemom40
, US
Oct 27, 2010 12:40 am EDT

I am a Comcast customer service rep and I am sorry that you got treated badly however I have a problem with you making the comment that we are "being without a sixth grade education" we are well educated here and Comcast runs a through background check. I think you need to rethink what was said.

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pobarjenkins
Minneapolis, US
Oct 23, 2010 1:31 pm EDT
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I always feel sympathy for people who are treated badly when dealing with customer service representatives. However my sysmpathy immediately goes away when someone insults the whole with something as stupid as "being without a sixth grade education."

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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