Comcast / Xfinity
reviews and complaints

About two months ago, I received a written contract in the mail from comcast stating that I must sign and return within 30 days and that no alterations could be made to said agreement. This contract or agreement was to re-iterate the amount per month that you agreed upon when you signed up for the discounted packages.

Now when I signed up originally in july 2009, I was to get the digital starter package with on-demand and ppv for $29.99 per month for 12 months (1 year) , and if I agree to this 1 year committment, I would receive hbo free for one year which normally charges $15.99 per month. I also was given an hd dvr upgrade and instead of 15.95 per month I would receive it for $7.00 per month for one year, I also was told that one extra std dvr would be $6.99 per month and a dct (Digital converter box) would be free per month...

Now in order to get all of this I had to agree to a one year committment of the digital voice but instead of $34.95 per month it would be $14.99 per month.

The hs internet was at $19.99 per month for only 6 months and 3.00 modem lease fee in which after 6 months it would be $42.95 per month.

I was being charged all of this, however, had other charges which they had to credit back in other months, but it states right on all of the bills the agreed amounts as stated above.

Now the sad part is: the agreement they sent me states nothing about the hd dvr discounts, the phone discounts or the internet discounts, nor does it show the hbo being free. So now I am supposed to sign this form which I was told if I didnt sign it I wouldnt get the discounts as agreed in the beginning, but if I sign something that shows no discounts then they could start charging me the higher prices such as the monthly fee for hbo and the higher prices on everything else. The agreement says you can not alter it in any way... And guess what now that I would be signing this agreement the one year goes from when I sign it not retro back to when I originally got it so now they get you to commit to a longer period well all in all good for me if I get the discounts but if I move and have to cancel the service or if I just want to cancel the service then there is an early termination fee of the committment portion you don't use? This is just not right at all! So I get my new bill this month,
It is over double the amount I normally was charged... Since I didn't sign the agreement which was wrong anyway, they retro billed back to october 27th everything at the higher price. No discounted price on the cable no discount on the dvr or hddvr no free hbo all of which was written on my previous bills...

What am I supposed to do now? I have emailed them... As calling seems to do no good, as I told them that they needed to correct the agreement before I would sign it as it wasn't right and instead of them correcting it they just billed me the higher amounts...

This all seems like fraud or something is not right about it and why am I being bullied into signing an agreement as that is what they are forcing us to do.

It is like you have a 2 year agreement on a contract with a cell phone company and you upgrade your phone they make you sign another agreement. Or you don't get the phone... Well comcast is trying to do this with their cable services and it is just well lets say it is just unjust!

In May 2009 I entered into contract to upgrade my services with Comcast. I was told I would receive cable, phone

service, and the highest available speed internet service for the price of $114.99 all inclusive (taxes, modem,

etc.). I confirmed the price & services with the Comcast representative at least SIX times to make SURE there was

no misunderstanding. I agreed to the offer as offered to me by the Comcast representative.

I have since been overcharged TWICE: the first time was an "error" of approx. $30-35. (which was later resolved).

My last bill was for $130.31, NOT the $114.99 I was REPEATEDLY promised. Calls to Comcast (AnnAmy?) to resolve

the matter were absolutely useless (she claimed the extra charges were for modem rental & taxes, NEITHER of which

were stated as 'extra charges' by the original representative when I accepted. I had been told each time I asked

that the 114.99 cost included EVERYTHING), and a promise of a call from the supervisor from that representative

never came. I went to the local Comcast office on tuesday, where, not only was it not resolved, but I was informed

I was not even getting the promised highest speed Internet EITHER.

On 9/14 I called the Comcast Escalation Department [[protected]) and spoke to David. I was essentially told,

'I'm sorry, but these are our packages & prices & there's nothing we can do". He suggested I "misunderstood"; I

find it difficult to accept that I "misunderstood" an offer I CONFIRMED 6 TIMES with their very own representative.

I am not being provided the agreed-upon contracted services, and am being overcharged even for the services I AM

receiving. The 'package' as described to me since by Comcast's subsequent representatives ('AnnAmyDavid') is one

I would NEVER have agreed to or accepted had it been offered to me at the time. Comcast & it's representatives are

practicing price-gouging & fraud, and I do not see why I should have to pay a bill that A) is in excess to what I

was told SIX TIMES & agreed to B) is not providing the promised offered & agreed-to contracted services.

All attempts to resolve this with Comcast have proven absolutely fruitless.

UPDATE: I received a call from Richard Spence, Executive SupportResearch Specialist, West Palm Beach Region,

Office of the Vice President [protected] approximately 2 weeks ago. After explaining my complaint with the

Department of Agriculture & Consumer Services against Comcast, he told me he would get back to me next week and

they would try to work something out to my satisfaction. No offer was made, and today I received a letter from the

DOA&CS claiming they had closed my case, following correspondence from Mr. Spence which consisted of false &

misleading information on his part.

So now we can add 'lying to a government agency' to the list of charges.

I should also add that, after speaking to a co-worker, he told me the same exact thing was done by Comcast to HIM (with the only difference being, HE was promised a price of $79, & charged the same as me. HIS charges actually DOUBLED!). He has since cancelled all business with Comcast. I wish I could do the same.

I called comcast 1-800 number provided on their online customercentral and what a headache to try to talk to someone. Anyone, please. I give up after an hour of trying and waiting, waiting, and waiting for nothing!

Well, first comcast makes you listen to their zillion advertisements first when you call them. I thought I called "customer service", not "ad service". After you listen to the long winded comcast advertisements, then they want you to jump through all the hoops and listen to more comcast ads...

Ok, I followed all questions and orders-where is the *&^% live customer service representative. Well at the end of the comcast customer service auto system over the phone, one last question to screw you over... "for your convenience (The customer) , we (Comcast) will call you back... Don't worry you won't get screwed after you have been waiting over an hour". Then comcast auto system states "i'm sorry you don't want a call back (Fyi: you have no choice but to choose a call back) , comcast will have to end this call. Did I just hear the machine just laugh at me for waiting for no reason?

What the hell was that... My time was waiting for nothing. Comcast does not have a live customer service representative. Wow, new age of customer service trying to get rid of their customers! Good business model, don't provide customer service and we can save cost.

I guess there is no "live" customer service representative to talk to over the phone. Nope, it's not a holiday. Yes, it's within business hours. Can I get some help with comcast's online payment that does not work (Fyi-no like I have made a zillion payments before) ! Anyone home at comcast corporate world? Customer service? To end this conclusion: comcast = sucks in customer service. Go with some other company. I'm tired of dead beat corporate world slogan... "save the trees"... Right.

Estimados lectores si me eh decidido a escribir esta queja, no crean que es solo por querer poner mis dedos sobre el teclado de mi PC, es que soy cliente por algun tiempo de esta empresa llamada comcast y cuando decidi utilizar sus servicios, fue solo buscando la larga distancia, para poder comunicarme con mis seres queridos que habia dejado en mi pais de origen, pues les cuento que mis encuentros con ese aparato llamado telefono, an sido frustrantes ya que cada ves que intento llamar, supuestamente las lineas deben estar ocupadas porque me es muy pero muy dificil poder concluir con mi llamada si es quela logro, que pasa senores tendremos que seguir soportando los malos sevicios que nos ofresen estas grandes companias que lo que estan hasiendo es enrriquesiendole los bolsillos algunos, pues yo me retiro de dicho servicio, quisiera que esto sirbiera de algo y no alla gastado de mi sueno en balde

I opened my Comcast bill rec'd today, 10/19/09 date on bill. I saw the total amount owing of 635.38 for two months. I was shocked. There are 14 porno movies charged on this bill. The dates are Sun 9/27, from 6:30am to 2:30 pm, Mon, 9/28 8pm to 10pm, Tues 9/29 6am, Wed, 9/30 12pm, Thurs, 10/4 6amto 1:49pm. I immediately called customer service, complaining that I did not order these movies. I am a single 45yr old mother with a 12 yr old son. I do not have a husband or a boyfriend and no other males in my household. My 12 yr old does not even know what pornos are. Many of the orders were during the week when I was at work (M-F 8-5) and my son was at school. I asked if there was any way somebody was getting into my cable from a remote location, they stated that is impossible. I asked because I live in an apt. complex, they stated the movies were ordered from my home, all of them off of my DVR in my living rm. I live in a 2 bdr apt and there is no way these would have been ordered in my presence. The charges on Sunday, 9/27 had to have been done in my presence and they were not. I watch football all day on Sundays, my son was not at home that day, he was at a friend's home. I told them this and that nobody was at home during the daytime hours that week and they insisted again that it came from my home. Of course, images of some pervert breaking into my home and ordering pornos while we were gone came to mind, they stated again there was no other way any breach on their end happened. I have found information that there are illegal black boxes that are sold and all the criminals need to do is look up codes on a website and they can then get into someone's cable, including ordering pay per view. Comcast is not taking my complaint seriously, I am afraid now that someone is breaking into my home while we are not here because they refuse to acknowledge that it could be any sort of illegal activity. I heard a story from one rep at Comcast (my 2nd or 3rd call) that there was only one other similiar complaint he had personal knowledge of and that was when he states the husband admitted to ordering the porn movies. I insisted over and over again that there is no male in my household other than my 12 yr old son, I felt as if they were implying silently that perhaps my 12 yr old 7th grader was ordering the porn without my knowledge, in my small 2 bdr apt. There were also some charges on my 9/19 bill from 8/22, four movies. I did not pay attention to my 9/19 bill or I would have complained earlier. They stated there was no way they could remove the charges, insisting they were mine. They did tell me how to put a block on the pay per view, which I did. I asked to speak to a supervisor, they stated there was no supervisor present. I asked for a phone # to file a complaint, they stated there is no number for this but I can fax verification of where I and my son were during some of the charges (work and school) and I could also include a complaint with the faxed information and I could write to the "executive" customer care in Fife, Wa. So, I have to jump through all sorts of hoops to get them to investigate this. I have called the Sheriff today and left a vm for his assistant to contact me. I would appreciate an investigation to determine if I have a pervert in my home or if it is on Comcast. I want these charges removed, I refuse to pay for someone else's filth. I would appreciate if Comcast would take this seriously and not imply that it was my12 yr old son or that I am being dishonest. I know, through internet searches, that Comcast is aware of the illegal activity in regards to stolen cable and unauthorized charges, but they are not about to take any accountability for this, instead they make their faithful, long term customers feel as if they are at fault. Please review this as quickly as possible. Thank you for your time.

About 2 yrs ago I signed up for comcast auto payment option and now that I no longer wish to have that service I have contacted comcast customer "diservice" several times to request said cancellation but they are giving me the hardest time with a bunch of non-sense crap! (Like: I do not own the account when there is no one but me the subscriber) a lot of running around and misleading strategies, they responded sending me links to cancel auto payments online that are completly useless... I've told them I want to pay my monthly bills by check (Just as I used to). I do not wish any body digging into my checking account any more!
And so, if you have the auto payments option be aware!
Comcast engages in deceptive business practices when long time customers like myself need to try a change or cancellation of their services.

In signed up for Comcast in November 27 of 2008. I ordered extended cable and phone. In late May of 2009 my cable and phone was disconnected from a Comcast employee who mistaken the wrong address. They were suppose to disconnected another person service and instead they left me without a phone and cable for 24 hours.
This person didn't even live in my apartment or closed by in the neighborhood. I called Comcast and they refused to connect my service that very day. Later they said that person lived with me at one time and just moved out in May of 2009. This person doesn't even exist on my lease. I explained this to the representative and she refused to credit me for their mistake. In June they charged me a connection fee for this Comcast's employees mistake of the wrong address.

In April there were numerous billing errors such as pay per view and phone charges that were never authorized in my name.
In May I cancelled pay per view movies where you could only order by phone. No one is left in my home where they can order movies without my permission.

In May I order basic 2 cable for $39.99 a month plus Showtime for $5.00 a month. My promotion was going to end in June from $29.99 a month to $54.00 a month. Comcast is the biggest liar when it comes to promotions. In June I was being charged full price for standard basic 2 cable at $74.00 plus my phone $19.99 a month. In July my bill was $182.00 for one month service. My bill for June was suppose to $84.00 a month.

The Comcast customer service representative told me that they charge one month in advance for payment. Then they changed their story and said that I owed them for $50 for pay per view movies and 411 calls. In May they charged me $154.00 when my bill was only $95.00 and that included with pay per view movies, 411 calls and surcharges and sales tax.
On the billing statement on paper they credited me but when you do the math they never reimburse me for the money that was over charged toward my account. Comcast billing statments are meant confused people in thinking that the billing error corrected when in truth they are being scam.

In August I finally got a hold of someone from the billing department. I been trying to reach someone back in May about Comcast's billing errors. In August the representative from escualtions told me that I owed a debt back in 2004 for $274.00 on my account. That is the reason why $274.00 was added to my account. This was after I filed a complaint in August with the Better Business Bureau. I checked my credit report in August 2009 and no bad mark showed up on the report. The Comcast representative goes on to tell me that someone's stoled my idenity and that I need xyz to clear my name.

There was never a judgement or bad mark from Comcast saying that I owed them $274.00 or any other amount. The next day I filed a complaint with the Federal Trade Commision. I called them up about a phantom Comcast debt. I have called Comcast so many time to validate the debt. I even wrote letters and not one Comcast employee could expalin for them overcharging me on the account. They would never explain why the 6 year old debt was never on my credit report.
In addition, they refused to take me to court because they know they would be caught with fraud. I filed a police report against Comast for fraud and idenity theft. The police officer told me it sound like a scam!

The sad part is that Comcast is a monoploy so they can do whatever they please. Please call the Federal Trade Commission and the Better Business Bureau to file complaint against Comcast and maybe we could push them out of business.

Contact me for more info [protected] or (cell) [protected]

They are constantly and consistently adding "hidden charges" to my account. I make a call 2-3 times per month to check my current bill and see how this matter may be resolved and not repeated the next month. Repeatedly they tell me that on the next bill my account will be re-adjusted with credits. They now claim I owe $500.

My bill normally runs about $160-180 for cable and phone. It actually should be $114-120 with taxes. "This is highway robbery."

I called Comcast Cable today to report that most of my channels either do not work, or have lines going through them. I called and spoke with "Mary" in customer service who ran me around about ten minutes hooking, and unplugging, my cable, TV, and vcr areas. I explained to "Mary" that I have been having issues with my cable since the power outage that we had in Olathe earlier this year. Mary was very rude, and I asked for a emergency appointment, explaining I can only watch my basic channels and for paying around 80.00 a month it's ridiculous for me to continue not being able to watch the channels that I want. Mary did not originally want me to make an appointment, she continually told me to plug, and unplug the cable areas. After telling her that I am not a cable person and it still wasn't working Mary suggested an appointment next Wednesday.

I told Mary that was unacceptable because I can not watch TV and it wasn't only one or two channels out but most of my cable. Mary then stated to me that it was acceptable to make me wait that long for a repair person over the holidays. I stated that I work in customer service and I know they have emergency repair people, she refused to set me up with an appointment, I then asked for the corporate address to file a complaint, which she did not give to me. I then disconnected the call.

I have no appointment, only marginal cable channels and have to pay the 80.00 per month. I'm being completely ripped off by Comcast cable.

I have been a Comcast customer for 11 years since moving to Maryland. There have been so many issues over that time that they're too numerous to list here. Billing errors, pricing changes, and dishonest customer service reps that I will be changing my service next week when I can get everything lined up.

I have been paying my bill electronically for the past several years using my checking account to automatically pay the bill on a specified date. The amount has been the same for some time now, but in the past two months they have mysteriously started to revert to some non-discounted pricing plan. Overall it increased my monthly bill by $50 for both cable and internet. Now I have tried repeatedly to speak to someone about the differences in the statements, without luck. Mostly I receive a "Pay the Bill!" from the rep and it would be looked at after receipt of payment. This means they want my money without providing services required by law. Comcast continues to robocall me the past week while I have been trying to fix the errors. Again "Pay the Bill, then we can talk!" These people are no better then debt collectors working on phantom accounts, hoping to scare people into paying and then work out some resolution later. Criminals is what they are, nothing better. And the local county officials don't return phone calls either! If you live in Anne Arundel County beware, they are useless.

Looking forward to switching to FIOS!

On Jan 23, 09 I terminated my cable and internet service with Comcast. This was two days before my monthly closing date for billing. I personally returned the internet modem, two converter boxes and two remote controls. I inquired about paying the final bill and was told it would be mailed to me shortly. On Jan 30, 09 I received a large bill from comcast, I looked it over carefully and noticed that I had been double charged for a pay for view movie. I called Comcast to get the error corrected and was told not to pay that bill because the final bill had not been reconciled and I still had credit coming for the equipment I returned. On Feb 9, 09 I received what I thought was the final bill, very nasty with large fonts saying disconnection notice, past-due - please pay, due immediately. I called to complain about receiving such a rude statement and was told that I would still owe a collection fee of $25.00 and past due fee of $7.00. All of this just 16 days after I terminated my service to switch to Att. I did everything the right way, I have been with this company and their previous owner, Time warner for over 20 years and never once a late payment. This kind of behavior is unacceptable.

I disconnected my cable via calling comcast. The customer service rep told me all was good and that I would have a small credit. I never received a credit or final bill. Months later I recieved a notice from CPA informing me of a $179 bill from comcast. I immediately called comcast and explained the conversation between me and the customer service rep who assisted me with the disconnection. I was informed that what i was told was incorrect and that i owed $179. i asked for a copy of the final bill, which i never recieved, so i can reveiw the account myself. i never recieved a copy of the bill but kept recieving notices from CPA, which i ignored because no one had proven to me that i owed anything. Needless to say, I paid the bill to CPA without getting proof of my debt from comcast. I did not want anything to be reported on my credit. This is sneaky and borderline unethical. I ived in my home for 12years and recieved all other bills from Comcast. Its funny how I was told that I had a credit, then told that was incorrect and never recieved a final bill even after i asked for one via customer rep. Oh, also my access to the online bill pay was disc so i could not view the final bill online. Im with verizon now and will not recommend comcast to anyone.

I had several in home changes where I added to seperate phone services and I also have comcast tv. After several visits the technicians got everyting installed and then one day soon afterwards my phone stopped working. I looked behind my tv, where they had the cabling installed, and couldn't believe the mess I saw. I immediately called comcast to have a re-do. I wanted professional installation. What I found was about 20 pounds of spaghetti cabling behind my tv. They sent someone out to redo the cabling and cheged me! I had to pay $39.99 to have them clean up their own mess!

I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing...three days later he showed up by his self...trying to fix my computer...he'd erased my D: drive! Yeah! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!

I signed up for Comcast back in July 2007 for a basic cable package.I was excited cause I had all the channels I wanted. Then shortly after I received them they cut half my channels out with out informing they were changing over to digital. I had to pay the same price for the channels I was now not receiving. Then I leave to go out of the country so I discontinue my service.I come home and ask Comcast if we can reconnect my cable service. I ask them if I will receive Cnn and Fox News with the basic cable service and they tell me oh yeah you will receive even more channels so I am like great sign me up!The comcast service rep tells me i have to be home between 12:00Pm and 4:00Pm because that is when the guy is going to hook up my service. So I wait and I wait and I wait, finally I call Comcast where is the guy who is to come hook up my cable? She tells me there was no connection with my account. I am like what! I tell her I called the week before and asked for them to hook up my cable, and they told I had to be home between the hours of 12:00Pm and 4:00pm.She tells me I do not need to be home when they hook up my cable and that she would try and get someone out to hook up my cable. They hook up my cable finally, and I get all the channels I wanted like they said. I leave the next day to go out of town for a week and a half, I come home and half my cable channels are gone! I am like ugh! I call Comcast asking them what the heck is going on? They tell me oh with basic cable you only get 32 channels. I hit the roof going what! I told them that I talked to the costumer service person and they told me I would get these certain channels with basic cable.The service person said no, you do not get those channels. I said I want my service shut off I no longer want to deal with your service. They told me I still have to pay $37.29, I was like what I was not the one who made the mistake here. I then called customer service again this Am to talk to a supervisor. I shared with the supervisor the complaint I had with Comcast that i shared with the other customer service person and felt I should not have to pay for their mistakes. The Supervisor told me, oh that Comcast messed up and gave people several people more channels then they should have not gotten now, as if that was going to make me feel better. I told him they need to honor their customers because they are the one who made the mistake not us and that we should not have to pay for their mistakes. He told me I still have to pay the $37.29, he told me i can file a complaint with Comcast if I wanted to. Like that they were really going to do anything about it. I did not think asking not to pay the bill was a big asking price for all I have gone through with Comcast.

I am very disappointed in Comcast, and I will tell those whom consider Comcast for their cable that they are making a huge mistake and to please not make the same one I did by signing up with them.I filed a report with consumers affairs and hope to see some justice done for the customers that have had issues as well.

Thanks Jeanie

I have had continuous problems with Comcast for 3 months. I pay monthly for in-home service and the technicians will not show up. I requested that a supervisor be sent to my home and the supervisor failed to show up.

The service is too expensive, the service fails all the time and I am fed up. Sooo---

---In the state of Texas, the Public Utility Commission issues (and retracts) licenses for companies like Comcast. I just wrote to the PUC in Texas asking them to retract Comcast's license to operate in this state because of all the problems I am having with Comcast over the last 3 months.

I suggest everyone do the same. In Texas the email address for the PUC is: [protected]@puc.state.tx.us

Contact your Public Utility Commission and Complain!

Tech just left and did not resolve issues. We are an IT company and they still try to bluff to get out of here. Can not explain why we have packet loss and high latency. yesterday down for 5 hours due to area issue but our issues today are unexplainable. 4 times they came out in 5 months and every tech tries to leave without fixing the issue. This clown just replaced my modem and said everything is good to go even though he just wiped our internal lan and nat config. Could not fix the issue said give a call to his supervisor...

I am comcast customer for a while for cable as well as internet. 2 weeks before while their technician was working on my neighbor they cut the cable to my house and it took a week for them to come back and fix it even after numerous calls to customer service and 2 supervisors. They don't care if I have service or not. After fixing it the next technician who came to bury my neighbors cable broke my cable again and I was left with no service for another week.
What I don't understand is why does it take 1 week to correct some mistake they originally made and then do the same mistake again? Are these technicians robots or humans. I cannot live without internet due to the reason that I have to connect to my work and take care of things.
For comcast if you need to contact me my account# is [protected] and you can contact me at [protected]

Hey Everyone,

I'm not going to go into all of the details of my experience. My story is the same as all of yours. If anyone reads this, go to www.ftc.gov and file a complaint.The more complaints the Federal Trade Commission gets, the more attention it will get, hopefully. Also, be cautious about believing these comments that claim that they had great service and that they received their gift card codes. I doubt it. This place DOES NOT give gift cards and has their employees (who are going to HELL, by the way..lol) write fake comments as if they are customers claiming that all is good.
Any one who was smart enough to Google this company before signing up with them, DO NOT GET THIS SERVICE, IT'S A SCAM - YOU WILL NOT GET YOUR GIFT CARD!

SIGNED,

"PISSED AND WILL WRITE THE PRESIDENT IF I HAVE TO"

Received multiple collection notices from credit protection service that money was owed on an account with Comcast. Received a call from credit protection service on the phone, hostile call which he demanded money in the form of credit card to settle a debt with comcast. Notified Comcast account was listed in good standing and closed and even received a check from comcast because of overpayment. Comcast was suppose to do research, however, 5 weeks have passed with 3 more notices from Credit protection service! And another call to comcast and another rep passing the buck with another research ticket on an account that is paid in full and is in good standing.. Credit protection company should have there license revoke and Comcast should have a legal fine imposed for dealing with these people.