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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:57 pm EDT
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Comcast / Xfinity disconnection of services

My payment was late and I received a notice to pay by August 5th to avoid interruption of service. I called and PAID my past due balance on the 4th (I was out of town taking care of sick grandparents, and my house-sitter told me about the notice). On the phone the customer service rep informs me that everything's already been shut off with sort of a "too bad so sad" type attitude. Thinking it was ridiculous, but understandable since my bill was paid late, I went ahead and paid ANOTHER $205.00 for installation of new service (note the cost of service WENT UP from what I had before). We set an appointment for 8/08/09 between 8-11am for installation. When I got home I saw that notice indeed said that I had until the 5th to pay. I called Comcast back wanting to keep my old phone number, and was informed that they didn't even have an appointment set up! I could hear the woman LAUGHING at me over the phone. She thought it was hilarious and refused to send someone out on the original date of my appointment. My account has been debited $535.00 and I have NO phone, internet or cable services. Hopefully I don't have to call 911 during this time.

*Services were disconnected BEFORE the date on my due notice
*Home phone number was given to someone else (I must change numbers)
*The package I had has now gone up over $10.00 a month in price from the one I was GUARANTEED for a year
*They are charging me installation fees when no new installation should even be required
*I currently have been charged for services and yet have none.

This is just as if they stole the money out of my account. They have taken my money and provided nothing that they were supposed to. This is completely unfair and they only get away with it because they are practically a monopoly here, and they know that there is just absolutely no accountability for the way they treat their customers.

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1:40 pm EDT
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Comcast / Xfinity inappropriate previews

It is horrifying to me that when I go to turn on children's programming for my 5 year old, the previews that are shown in the upper right corner of the On-Demand screen are often violent, sexual or otherwise inappropriate for my son.

Comcast should communicate a way to either turn previews off, or even create G, PG, PG-13 or R-rated options for previews. They should not assume that everyone wants their children exposed to adult media content.

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10:33 pm EDT
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Comcast / Xfinity cable-card

Comcast:
I’m writing this after Comcast put me thru 48 hours of hell but it really started over a year ago. I am an avid football fan so I decided after over 15 years of basic cable with Comcast to get a DVR. I researched the DVR and found that it was limited in recording size by a 160 gig HD. There was no option to upgrade it internally or externally. Comcast had also made sure the customer could not offload any recordings to a computer or get a different DVR. Everything was no no no. I decided to live with it expecting Comcast to eventually allow customers to upgrade. About two weeks ago with football season approaching I decided to revisit the DVR situation. I was surprised that it was identical to last year. Comcast has disabled or blocked every possible way to get more recording space. My DVR can record only 20hrs of hd. One HD football game lasts 4 hours. I could almost fill this DVR up in one weekend of football. This was when a co-worker mentioned I should get TIVO. The more research I did the more I found the answers were yes yes yes. The TiVo was highly upgradeable in every way. There was one problem. There is a multitude of horror stories on websites such as comcastmustdie.com and others of Comcast customers who have attempted and failed to get Comcast to do one simple thing (install Comcast cable card in the TiVo box). After researching the situation and considering I hold a Masters Degree in Information Systems from Kennesaw State University I figured I could walk a Comcast csr thru the process. I knew from my research I would be better off to go to Comcast and get the m-card because every part of this process could be done over the phone. It’s a simple matter of typing some numbers in a computer (m-card pairing) and sending an initialization hit from the vinings head end. I also knew that many of the service reps sent out have no idea what they are doing. I won’t even go into the trouble I went thru to actually get the m-card from Comcast. When my TiVo arrived I followed the instructions and made sure that the latest software was installed. On Monday night July 27th I was ready to make my first of about ten calls to Comcast customer service. The csr was named Pat. I knew from the online forums what numbers she needed such as host id and data ID. She said she didn’t need all those numbers that everything would start working in about 45 minutes. Nothing happened so I went to bed and started the next morning. I didn’t get the names of every csr I talked to but I know it was at least 8 and maybe 10. The fact that the first one I talked to didn’t set up a case file proves that their entire existence is a joke to Comcast. With a case file the eighth csr I talk to will know this. Asking them a question is equal to asking the guy that bags my groceries what to do about my cable TV. Some time on Tuesday afternoon on of the CSR’s mention that she could schedule a field rep to install my cable card the next day. I was exhausted so I reluctantly agreed knowing I may be paying 17 dollars for more misery. Lamont arrived at 12 noon today in a Comcast truck. I started bombarded him with technical information about Val:V missing and the Auth:MP problem. He didn’t know what I was talking about but he assured me he would get my cable card working. I took some notes. He called someone at [protected] using my phone because his was malfunctioning. He told them he was getting an illogical equipment message from the first person (the dispatcher) he called that could not help him. He said it was job number 681052. He switched the m-card I had received from Comcast with another one. He also solved one mystery. From the second I received the m-card I was billed for digital service a/o. He said the Comcast rep had charged me for an additional stb instead. These charges were on the bill I received on Tuesday. I was able to check the conditional access screen (which he knew nothing about) and see that the Val:? had changed to Val:V but Auth:MP still displayed which needs to be Auth:S . He said I was 36th in line to receive an init hit from the vinings head end. He said I should have all my channels within an hour and he would call back to verify. He assured me that if the init hit failed he would return to fix it. Indeed some unencrypted hd channels displayed as he was leaving. I commended him and told him I would keep checking channels until he called. He gave me a receipt and took my Comcast dvr and the original m-card I had received from Comcast. That was about 5 hours ago and no call. Below I have provided every piece of information Comcast may need to correct these problems. I believe it would take a person with basic knowledge of how to use a computer and telephone about 5 to 10 minutes to fix this problem.
The grief this has caused me has made a permanent negative impression on me concerning Comcast. What is the price to pay for that? Right now my options are limited. I have invested in a TiVo dvr and a year of TiVo service and football season is coming up. My personal knowledge of technology ensures me that a time will come in the near future that I can rid myself of this Comcast. Consider this: I intended to eventually have Comcast cable, Comcast internet service and Comcast phone service. Now I intend to eventually rid my house of all traces of Comcast.
In the meantime this is what must happen in the next 24 hours. I want every single channel that I am paying for restored and an email or phone call from Comcast assuring me that I have been refunded for the erroneous charges and that I am not charged one single minute for the dvr and m-card Lamont took with him. I also will not be charged for Lamont accomplishing nothing. Make sure the $17 is removed. Considering what I have been thru I should receive a month’s credit but I can assure you at this point with the time and money this has cost me that would be an insult. You will however give me what’s mine. I will not waste my time on the phone with another Comcast csr and I would prefer that no one else from Comcast be sent to my house.
In the event that all of this does not take place at 5:00 pm eastern on Thursday July 30th 2009 I will draft a cover letter and place that and this entire email in letters to the president and ceo of Comcast and every member of the board of directors of Comcast, the FCC, the governor’s office of consumer affairs and the BBB. I also intend to post this email on comcastmustdie.com and any other websites or forum that will allow me. Next week I plan to start requesting meetings with the President, CEO and members of Comcast board of directors. These people need to hear in person what Comcast is doing to its customers.

Vincent Mark Hill
[protected]@bellsouth.net
Cell: [protected]
Home phone: [protected]
Comcast Account Number: [protected]
Motorola m-card Numbers
Cable Card NO: [protected]

Host ID: [protected]

Data: [protected]

Unit address: [protected]

Card S/N: MA0847CAN012

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11:46 am EDT
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Comcast / Xfinity nevr recieved my $200 amazon gift card

I signed up for comcast double play through this company and part of the offered was a @ $200 Amazon gift card. I send all paperwork as prompted by the agrrement and. I have yet to hear or received anything from them. I will attempted one more time to make contact and will wait a couple of days before calling Comcast to complain about their marketing agreements. They should be aware of what this company is doing to their name. I am notthe only one that has had problems with this and it seems to be a regular occurrence
with this buisness. I will also contact the FCC or FTC whichever handles Cable marketing. The Better Business Bureau will also be contacted. I will not let this go on like it is ok because what this company is doing is fraud! I will hope that this can get resolved in a professional matter and they honor their promise.

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1:22 pm EDT
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Comcast / Xfinity poor service, used inferior equipment

This company is a complete rip off, First they charge the highest fees around, then they provide used and refurbished equipment, that routinely breaks down. In the last 2 years, I have had 5 broken boxes. Then they schedule an appointment for a 4 hour period and never show or call.

When you complain they offer to credit you back for the time you were without service, which is something they owe you anyway.

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8:27 pm EDT
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Comcast / Xfinity cable not working

this is a fustrating joke this cable company and the nicer you are the worst service you get
I know that there are cosumers out there that are throwing there phones with this fustrating matter. I want to but I can;t afford to buy another phone. how can a company the services thousand be let to take our money this this fashion. the service is poor the reps are ignorant. I do believe that they were trained to ignor the customers to fustrate them where they say What Ever, this is not City Hall, so they can be faught they sure be acountable for this bad sevice and unprofessional bull s talk they give us on the phone and then we have to wait days for them to come fix the problem ahhhhhhhhhhhhhhhhhhhhhhhh

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2:17 pm EDT
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Comcast / Xfinity no service, used deficient equipment

This company could care less about service. They charge exorbinant fees, provide used equipment/cable boxes and make you wait weeks for service.

I have been having problems with this monopoly for years, and they continue to steal from the public, with nothing more than the standard, i can understand your frustration, but this is all we can do. WE CAN HAVE A TECHNICIAN OUT THE NEXT TIME YOU ARE AVAILABLE TO SIT IN YOUR HOME FOR 4 HOURS WAITING FOR US TO ARRIVE

The truly insane part is the technicians all know it is the used boxes, that cannot hold a signa and cause the problems.

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Explains our Economy
Wonder Lake, US
Jun 08, 2010 5:36 pm EDT

I finally got rid of the television service and went to satellite. The old boxes (more than 10 yrs. old) that they wouldn't trade, continuoulsy poor picture due to too much signal, not enough signal... Like an idiot, tried their phone service. A little over a month in already a headache. First, started with self install to save $40. First modem didn't work. Technician was still parked at house, so got him. Bad modem. He called it in as a service call, gave me a new modem and installed it for me. Worked fine. Month later. No phone service, called for service. over 1/2 hour on the phone service was set, didn't know when. Silly me assumed it was same day since phone is essential, it was morning, and didn't say anything different. When no one came got onto chat assistance. Recheck the system another 1/2 hour, battery in modem dead after check this time. Still didn't know when I'd have service. 12 hours later, chat again, another 20 min wait then 1/2 hour checking. Still bad battery (like it would fix itself), did give me service time the next evening. Then tried to get me to pay bills automatically -- for a item that doesn't work? Tech comes out, on time now 3o hours of no phone service and tells me, it's not the battery it's your phone lines. Since it's a self install it will cost you starting at $40 (hmmm same price as having them install). Explained wasn't self install -- argued with me and told him to get out of the house. I did get one line working. They just want your money. May go to cell phone only, this is ridiculous!

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4:45 am EDT
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Comcast / Xfinity false advertising and overcharging

I signed on with comcast two months ago for a one year contract for 29.95 including hbo.

Now two months later they cancelled my hbo and are charging me the same 29.95 and are basically telling me too bad we can do what we like.

I am taking them to small claims court this week.

Do not use comcast... They are theives!

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7:30 pm EDT
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Comcast / Xfinity refund

Terminated my agreement with Comcast on May 12th and turned in all my equipment. On May the 18th Comcast hit my auto account for advance payment of $181.57. I was promised a refund within 4 weeks. Later was questioned about a modem which they already had received. Received a messsage 3 weeks ago with apology stating a refund check would go in the mail immediately. Following week a rep at Comcast told me he would contact someone in the accounting dept. and get me a check in the mail right away. The 3rd week beyond their 4 week deadline I spoke with a supervisor in the Sarasota office who assured me he would get me a check by contacting Atlanta speeding up the process and call me back. I never did receive a callback from him. Now today I'm told that a check was sent out June 25th but had to be cancelled because I never received it. Today I was told they would re-issue a check and I would have it in two weeks. I've been 8 weeks already on a 4 week refund which shouldn't have been deducted from my account in the first place. If the check arrives in two weeks as promised and I have my doubts it will I will have been at the least 10 weeks waiting on a refund check. Counter clerk where I turned in the equipment told me that if I stopped payment Comcast would fine me $50.00 so maybe I can get a $50.00 fine placed on Comcast for their late payment.

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12:55 pm EDT
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Comcast / Xfinity internet connection

Concast did it again!
First complain (May of 2009)
I subscribed for internet services through Comcast. The technician came by, and wanted to install a software that was downloaded from there website. I was a bit reluctant, based on my previous experience (second complain). I said fine, i had to give them administrative privileges. The someprogram.exe installed a whole bunch of things, changed my registry etc. Same day that night i wanted to start the computer, and it wont let me open the control panel/my documents etc or uninstall any program (I keep my computer protected and quite up to date) . (PS I had a file sharing program that I use for non Pirot file sharing ie documents etc) I had to send the computer to manufacturer, now they tell me the HDD is corrupt and needs to be replaced. I can’t prove that it was this idiotic program, but i smell something is wrong here.

Second complain: (Nov 2007)
I was installing Comcast again. This time they wanted me to have their own wireless service, which i didn’t need, i had my own router. Once i hooked it upto the modem, it only worked once, the router was dead! I took it back to best buy, they were saying they weren’t able to resuscitate it, and gave me a new one (the router was 6months old and has used successfully before).
At that point i complained to Comcast that somehow their internet connection has ruined my router, and that i don’t wont it happen again. Afterwards I complained, i installed the new router, and was working fine.

So, not that I believe in ridiculous theories, but I feel that Comcast is using some kind of software to disrupt your hardware if they see it as being against their believes.

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abby5999
Hendersonville, US
Mar 29, 2010 7:23 pm EDT

I know this post is late in the making...but I have had weird issues with comcast as well. The router issues is no joke...I have gone through 2 routers wihin a year one was a DLINK gaming router which cost alot of $$ and the other was a Lynksys. Now the thing that is weird is at both times when routers went out comcast was having issues with their internet service after hours and hours of internet being out (usual time frame for them) when service was back both routers were DOA...DEAD DEAD DEAD. Cant access internt but I can hard wire comcast modem to pc and get linked fine..so Im wodering what the deal is. Seems odd to me...I would change providers in a heartbeat if this service wasnt so monopolized where I live..I have no other option but to choose them nothing else in my area. im thinkin to move just so i can change ISP...

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Comcast / Xfinity overcharged

Comcast offered a special where you get all three services for $139 a month. My first bill was $200 for the month. Everything I was getting free before I signed up for the special was taken off and i was now being charged more for the services I had previously. I was told that the service I had would not change for at keast one year and the free services I was getting would stay in tact for the same year with the special I was going to receive. They are a monopoly and they are getting away with it. Time to speak up people and, or boycott Comcast.

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Valerie
, US
Jun 03, 2016 8:13 am EDT

I currently have Comcast for my cable, internet, and phone service. Since signing up for their service in June of this year, I have had monthly issues and interuptions in service. To be honest, the cable is not bad. The internet and phone service is TERRIBLE! The most recent (and still occuring) issue has lasted over a week. I have been without internet and phone service for about a week. The most frustrating thing is that I work from home and rely on having reliable internet and phone service to do my job. This is a concept that apparently no one in the customer service department at Comcast can understand. I have been forced to call my cell phone provider and increase my minutes for the month in order to avoid overages. Obviously this costed me about $30.

Sick and tired of calling Comcast, I decided to start shopping the services around. AT&T has the same services and offers more perks (DVR and more channels) for the same price. Unfortunately, the Uverse system is not available where I live and I have get the aesthetically pleasing :) dish attached somewhere, but hopefully I will have reliable service.

Bottom line...STAY AWAY FROM COMCAST!

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Precious N Sweet
, US
Nov 28, 2015 8:27 pm EST

krispix318 Call Dish and AT & T. They now have a new device that does not require installation on your roof. It is like a camera and it can be hooked up with ease without you having to worry at all about a Dish. I am switching to this service and getting three play for $98 monthly. I worried too about the dish but that is not a worry any more. Call them. Ask for that tripod cam thingy they have out now

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Tamara
, US
Jan 15, 2009 2:42 pm EST

We usually pay are bill online. This last month when we went to pay our bill we entered the bank information and the website cam back with an error and told us to try later. The next day we went back onlin and made a "successful" payment. A few days later we should two charges from Comcast on our bank statement. We contacted Comcast and they told us they were unable to reverse the direct deposit payment. Finding this unexceptable we got online and "chatted" with an analyst. He told us he could make a credit or bank card. After a week with no credit to out card I got online and "chatted" with another analyst. She informed me that it would take 10-15 days for this credit to show because the finance department had to confirm that they received the money. So now it has been two weeks since this error occurred and we probably won't receive a credit for another two weeks. By this time are next bill will be due.

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exavierdotnet
Antioch, US
Dec 15, 2009 9:20 am EST
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WITHOLDING MAILED PAYMENTS AFTER DUE DATE TO COLLECT LATE FEES CHARGES, CUSTOMER SERVICE REPRESENTATIVE PROMISE TO MAKE ADJUSTMENT ON NEXT BILLING... NEVER HAPPENENED!
a very unscrupulous practice!

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Jeri rdh
, US
Aug 22, 2011 10:53 pm EDT
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With non existent customer service, and deceiving practices, why do people continue to complain about their service. It does absolutely no good. I will tell you what will make them change their business practices. Everyone on this complaint list needs to cancel their service and go to satellite service, which is exactly what I am going to do. They have absolutely No customer service.

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S. Rasmussen
Troutdale, Oregon, US
Oct 18, 2010 12:14 am EDT
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If this is the kind of service you have, it's for the birds. I have been using your email service since we signed on to your service and it stinks. I should not have to go through a half hour of your dumb letters or what ever they are to get into my e mail. My security should be the same unless I change it. Just let me on to your service with out putting me through the ropes. About every other time I have to go through this crap and for one half hour I still have not got into my e mail.
esrass@comcast net

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Lesson Learned AIC
OilSpillCoastlineville, US
Aug 26, 2010 10:56 pm EDT

I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"

What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account.

I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.

I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.

Comcast=Rip off

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minnesotalady09
Saint Paul, US
Sep 26, 2009 1:32 am EDT

Comcast is the worst phone/cable/internet company you can imagine!

They overcharged me several times so someone could get free service off of me.
They are no better than someone impersonating your bank and taking your social security and withdrawing money without authrization.

No other phone/cable company will charge $182.00 a month.
What company do you know charges you one month in advance for their service.
Who eles makes false claims of their bundle package of $84.00 a month in truth the package deal is $150 a month instead. They forgot to tell you that one! Oooops! They will not credit for a mistake on their part. The customer service is horrible beyond its image.
You can never reach these people unless you file a police report or file a complaint with the Better Business Bureau. They never return your calls or e-mail you back!
I hope the rest of us will run this company out of business for unfair business tatics.
At least have the FCC have compeitor to run against Comcast and lets see if they still are in business. Please call the Federal Trade Commission and file a complaint and maybe somebody will investigate them for unfair business practices.

Fraud Fraud Fraud Fraud Fraud Fraud !
Scam Scam Scam !

They are monoploy like you said and need to run out of business!

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Comcast Gyrl
Huntsville, US
Jun 20, 2009 8:36 pm EDT

well lets see if you got a 200dollar bill you probably had a prior balance there is an install charge and the 1st month of svc is prorated comcast is great once you take time to look at your bill

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krispix318
, US
Jun 14, 2009 4:13 pm EDT
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I absolutely despise Comcast. I wish I could avoid them but, as you said, they are a monopoly. Unfortunately, I live in an apartment complex and in order to get another service (DirecTV, Dish Network, etc.), I would have to pay a $250 security deposit to the complex. The way I calculated it, the money I would save by switching wouldn't even come close to that. But if I could get away, I would in a heartbeat. There's no reason basic digital cable and internet should cost $100 a month.

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Comcast / Xfinity doesn't provide rebates they claim

They offer a great deal with rebates, but when you buy it and try to get the rebates, they are completely unaccessible. They hide the rebates deep in rebates.offerwire.com but you need to register with them and THEN you can order to get the rebates, something not mentioned even offered at all in the comcast advantage website. Basically it means the rebate offer is a huge scam.

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H.C
, US
Jun 20, 2010 2:14 am EDT

Please keep letting us know more about all the rebate scams that offerwire.com has been done.

Why every rebate company is using the same dirty trick!

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Rich45
East Falmouth, US
Mar 21, 2010 8:47 am EDT

wow...I ordered Comcast (triple)...says it has a $250 rebate...that is the reason I am switching from
Verizon/Directv...am I making a mistake. Please respond...LRJCicero2@aol.com

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Jack38475
Washongton, US
Feb 20, 2010 6:30 am EST

Comcast is a bloated, corrupt, politically coonnected corpputing force.
I stopped having anything to do with them. I had high speed internted and got the rebates.
If you call and call and complain and complain - time consuming I know- you will win out.
What I can suggest is call customer service, read a littany of errors, poor service, incompetence, greed, monopolistic impulses, and make fun of Suzanne Roberts. Then demand a check. And escalate it through the ranks, they will give in. I have gone up the chain alot when I had problems. Then when they call about selling more services tell them you will consider nothing until they own up to their other debts. Also, I have threatened to charge THEM a service fee for the time and effort I had to invest to resolve their problems. I say with greta frequency that I do not work for Comcast, and I am resistant in investing my time and money in enabling them.

My motto with everything nowadays is to buy nothing. I have stripped my purchase on non-essentials - and face it- comcast in one GIANT non-essential.

Vote with you dollars.

veromark1
veromark1
Vero Beach, US
Feb 08, 2010 9:13 am EST

t. nosack

I'm sorry that you are having problems with your rebate. I'm an employee of Offerwire/Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

Regards
Mark Ballard
mark.ballard@bridgevine.com

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t. nosack
, US
Oct 30, 2009 12:55 am EDT

Above note from tomnos@comcast.net

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t. nosack
, US
Oct 30, 2009 12:54 am EDT

I did the Comcast-Offerwire rebate, which sounded too good to be true because it was so much money; in fact it has been too good to be true, requiring five separate rebates to five separate locations with two different timing requirements. I made the sales person send me the forms before I would complete the transaction, because the silly site would not allow me to download them. I meticulously completed the forms, copied them and when sent in one was "lost" and one "lacked the original proof required" although it was taped to the form. I got the second issue fixed with a call - when I said I had a photocopy, they said, "gee it is right here" and processed it. The lost one would not process so I sent it in two more times - then it processed after I send a letter threatening to sue (I have cheap, good legal service available).
I still have only received three of the five rebates, and each time I call they move alone the process another step - but not before. Oh yea - and the online rebate system has been offline more than half of the times I tried to track status.
It has been a horrendous waste of time, with a process that is designed to lose people along the way (not a surprise) I am willing to bet you are able to maintain less than a 30% payment rate on the complete rebate package overall.
I will tell you who I am because I am still missing two rebates (and they are after the wait time) and this has become a personal challenge. I am actually looking forward to needing to sue over a $50 rebate - if I do I will make it a complete, detailed accurate and entertaining story on a web site that gets offerwire, bridgevine and comcast noticed on search engines. I am kind of anal about details and documentation, so it would be really fun.

veromark
veromark
Vero Beach, US
Jun 18, 2009 10:31 am EDT

Hi foolmeonce,

I too am sorry that you're having a problem. I work at Offerwire.com and can help get this resolved quickly. Please email me your confirmation code and the phone number that the service was ordered for. I can assure you that this NO SCAM!

Thanks
Mark Ballard
mark.ballard@bridgevine.com

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ComcastGeorge
Philadelphia, US
Jun 05, 2009 11:30 am EDT

Hello,

I am sorry to hear about your recent troubles receiving a rebate. I would be happy to have this reviewed further. Are you able to send me you account phone number, service address and best contact number/time?

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

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Comcast / Xfinity can't cancel service

I moved from my home 1/18/2009. I called comcast and place me service on vacation hold because there was a chance I was moving back to the address. I called Comcast back on 3/1/2009 and told them I was offically not moving back to the residence and they should cancel my account as of that date. After 4 more calls they finally cancelled my account, or so I thought. I received a refund for the amount they had taken from my credit card after the account was closed. The next month they charged my credit card again. I called they said it was a error and they would correct it. Each month they continue to charge my credit card for services that are not rendered. I've spoken now to 15 employees and have documented all thier id #'s. I still have no confidence that they will cancel the service at my prior address. I making a official complaint to the state's attorneys office but I just want to be done with these people.

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Comcast / Xfinity billing

I have read lots of complaints on this site about Comcast's lousy service, bait and switch pricing policies and deceptive sales practices. All in all it paints a picture of a company culture that rewards incompetence and cares more about acquiring new customers than taking care of the customers they already have.

My story is about outright corporate theft! We cancelled our Comcast digital voice account by phone on March 10th 2009, and returned the hardware March 24 2009 to the Hayward California facility. We have the receipt. Despite this cancellation Comcast continued to bill us for the Digital Voice service on the April statement. We contacted Comcast by phone May 9th and was assured the account would be cancelled, the amount in question would be credited and a supervisor would call to confirm.

You can probably guess what happened next: we received no call from a supervisor, and the account was once again billed on the May statement. We contacted Comcast on 5/21 and talked to 4 representatives, the last was a supervisor who said he couldn't help us. Each of the reps we talked to referred us to the cancellation department, which of course you cannot dial directly, so we were transferred telephonically and then were forced to sit in call hold hell for a total of nearly an hour. Each time we were disconnected without ever talking to a rep.

I suppose that when the June bill comes we will still be billed for digital voice service we no longer receive. Because we pay by an automatic debit from our checking account, Comcast is, in essence, helping themselves to $50.00 of our money every month while refusing to rectify the situation. Taking money from someone without providing anything of value in return is theft, which is a crime whether it's an individual who perpetrates it or a massive soulless corporation.

We posted a letter to the corporate VP of customer support at Comcast - here's that link if anyone wants to try it.

http://www.comcastsupport.com/forms/contact/RickGermano/Default.aspx

Because there is little in the way of any real competition, we are still Comcast cable TV subscribers. Our next move would be to cancel the automatic debit bill payment from our checking account. We certainly learned our lesson there.

I say "we" throughout this missive, but it was basically my wife who was pursuing this. She is a customer support manager for a small health technology firm and knows the ins and outs of how customer support works. She insisted on handling this in the belief that a calm, cool and professional approach would get results. She made all the calls as if she were dealing with a company that took customer support seriously (like her company does). After the last contact with Comcast she was nearly in tears. So now I'm trying to take care of this. I am not nearly as controlled and businesslike about things like this as she is. If I have to call Comcast, someone's ears are going to get blown off.

Comcast has been basically stealing around $50.00 a month from us. We have taken efforts to stop this, but the behavior continues. Comcast would have me arrested and take steps to ruin my credit rating if I tried pulling a similar stunt on them.

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Comcast / Xfinity own modem

This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose
Account :
Your information and transaction are safe and secure on cpa directpay. Click here to learn more
Name : ibn ali
Cpa reference : [protected]
Zip code : 80247

Account status : paid in full
Creditor : comcast communications
Creditor address : po box 34227

Seattle, wa [protected]

Original current
Item count : 1 0
Item amount ($) : 99.99 .00
Service amount ($) : .00 .00
Collection fee ($) : .00 .00
Total amount submitted ($) : 99.99 .00
Return check charge ($) : .00 .00
Paid amount ($) : .00
Balance ($) : .00

To print a copy of this account for your records, use the print command from your browser
Copyright & copy; [protected] cpa, l. P. All rights reserved
This isp charged me $99.99 for my own modem. Though I did contact them thru phone, e-mails, live chat to tell them this is an owned modem, and their promise to remove this discrepency, they did not for about two monthes and their collecting agent said he reported the amount and my name to the ncb. But when I e-mailed mr. Richo office on a saturday, the amount was taken from my account on the next monday morning. It appears here as if I paid the amount in full. Let me make it clear for everybody: I paid nothing for the claimed debt because originally there was no such debt and anyone who claims otherwise, let him prove that I paid that amount.

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Comcast / Xfinity billing

I order cable T.V. from Steve 1sh on 3/16/09 at 1012 amfor 60.93per month which is cable 39.99 + T.F.C 11.99 + DVR 8.95 A few days later a bill arrvied for 83.25 I call and talk to Sylvia and she reduced the bill to 62.95 which I'll paid4/10/09. The next day I recieved a bill mark PAST DUE FOR 166.50 I call and talk to Cerissa on 4/10/09 she says pay the full amount or cancelled the services which I did. as she transfer me to robb 1r4 at 1455 he xcel the services and schuled a pickup for 4/13/09 with no funds due on account. no pickup up was made I call and talk to donna fdd she reschuled a pickup for 4/20/09 did not happen call again schuled p/u for 4/30/09 again did not happen call and talk with Lee ffe schuled for p/u on 5/4 Postal Express p/u at 1305 . than a bill for 536.70 arrvied I call and ansked for a superviser Lee ffe came on the line and says the is to be paid. I own this complany nothing and thay could refund my 62.95 and say sorry.

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L.M. Dallas
Lakewood, US
Jun 22, 2012 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not bundle with this company. I made that mistke, believing what I had been told about the $99.99 bundle package. From April 15, 2012 to une 11. 2012 my bill is $600.00. My first bill was over $300.00. No one can tell me why other than to say it was prorated. As a senior citizen on a limited income, it is imparative there be no hidden charges. Needless to say I returned to Centurylink where there are no hidden charges. What am I doing asbout this? Well, the FCC, the Better Business Bureau, an attorney and word of mouth is quite effective as well. I will never do business with Comcast again.

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Comcast / Xfinity hit-and-run damage

A Comcast van sideswiped my parked car on 3/27/2009, and kept on driving. Witnesses saw the accident, and saw the van leave the scene, but did not get the plate number. I filed a police report (report #040557, First District DC Police), and I've been in touch with the following people at Comcast:

Marlene and Harold at customer service [protected]), damage claim #1158320
Mark Allen - [protected]
Stephanie Wilkins - [protected]
Jason Grimes - [protected]

I continually get a run-around. It seems people think that no plate number means no responsibility. Someone at Comcast better step up and help resolve this situation, otherwise I will continue pursuing the issue via publicity on the web and elsewhere, through the police investigation, and through small claims court.

My blog about the problem is here: http://comcast-hitandrun.blogspot.com

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FreddieFootsteps
Chicago, US
Feb 20, 2010 2:20 pm EST

They have to check their vans... I am sure there are a ton, but someone at the company knows about damaged vans.

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Comcast / Xfinity awful service

A mentally ill man I care for recently ordered phone service from Comcast. He called the company to place his order for the phone service but I spoke with the customer service representative to confirm the details concerning his service. I always do that for the gentleman to make sure that the information he is provided is correct.

The phone service was scheduled for April 4th between 8:30 AM and 10:30 AM. The technician was late. He was excellent in his demeanor and I have no complaints about him or his service. The young man called Comcast to inform them that the technician was late. As a result of the fact that the technician was late he was entitled to a $20.00 discount off his bill. He was promised a $20.00 discount by the CSR from Comcast. I documented everything because I wanted to be prepared in case there was a problem.

The young man received his Comcast bill a few days ago and guess what...the $20.00 was not deducted from his bill. Today we called Comcast and after about a 20 minute wait on the phone he spoke with a CSR. The CSR he spoke with at Comcast was professional and courteous in his demeanor. He informed him that the request for the $20.00 deduction from his bill was never requested by the previous CSR we had spoken to. That made me feel quite frustrated because were it not for me checking his bill with him he might have never noticed that he did not get the deduction and a promise that was made to him by a CSR at Comcast might not have been kept. The gentleman we spoke with at Comcast today did put in a request for the deduction and the $20.00 will be taken off his bill. And you can be sure that I am going to check his bill to see that the $20.00 is taken off his bill. And it is not the matter that it is only $20.00 which is a small amount of money...it is the principle...when people who work for a company promise their customers something they should deliver what they promise.

This is not the first such experience I have had with the Customer Service department at Comcast. I am very disappointed with how the Customer Service Reps at Comcast provide incorrect pricing information, billing information and make promises that are not kept. Or they make a promise and then the only way you can get the management to keep the promise is by calling the company back and requesting what it is that they promised the customer in the first place. This is not right.

I am going to follow up with the Customer Service Management at Comcast and inform them again of the problem they are having with their Customer Service Department so that hopefully they can educate their CSR's to provide accurate information to their customers as well as to do what they promise when they make commitments to the valued customers.

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Robert Wang
, US
Dec 21, 2011 6:03 pm EST

If you ever had any chance of winning me back as a customer, yesterday pretty much killed it.

There was a massive snowstorm here in late October that knocked down trees and ripped utility lines from poles and homes. I was already a former Comcast customer by then, but your cable was still attached to my house. A piece of it still is. When my power returned, I contacted Comcast via the Web requesting that you either remove or repair your line and included full contact data.

The response? It should have been "we'll schedule a technician to come take care of it". Instead, I was told to either visit my local office or call the 800 number. The wire, or at least a piece of it, has now been coiled on the pole by my house for over a month.

I visited the local office on a Wednesday afternoon only to find a horrendous wait time. I finally asked one of the overworked, and understaffed, customer service reps for the 800 number and burned some cell phone minutes. A technician is finally scheduled to come to my house. Had your service been on a par with the repair technician I spoke to yesterday I would still be a Comcast customer.

What do I want you to do? For the sake of the customers you still have, get some useable customer service. Start taking repair/service requests via internet instead of just overworked stores or annoying 800 numbers. I am now paying more for a FIOS connection, which I can ill afford, but it's worth it to be rid of you. Second, remove the wire, as promised. A reply would be nice, but I'm not expecting much. Comcast doesn't deliver much.

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Comcast / Xfinity overcharged/poor product

I signed up for Comcast internet at one of these kiosks in the mall and was told it would cost $25.00 a month for 6 months as their introductory offer. Well instead I was paying $43.00. The saleswoman lied to me just to get me to sign up because I told her I was going to sign up for Qwest because they had a special running at the time. Anyways, then my service was constantly interupted and continuous problems they kept reconfiguring my modem etc. When I did try to talk to a tech or a person I would be connected to some non-english pakistani that I would have to ask to repeat what they just said to me. Finally I just stopped paying them, returned the modem and they are threatening me for a $149.00 balance. The McAffe product they provide for free "sucks" and the home page videos rarely play through without stopping. Never again will I do business with this rip-off, lying, poor service of a company again

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theresa0
Detroit, US
Aug 03, 2009 5:59 pm EDT

These people owe me a refund for unnecessary charges.
They said I paid for abook that I didn't recieve. So I want every refund that they charge me. Including the bank charges of every $35 that my account was overdrawn. My confirmation number is 080309-[protected] and I want my membership withdrawal.

Thank you,

Ms Theresa D. Davis

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Liker
, US
Nov 03, 2010 7:02 pm EDT

When the web page loads you start looking at the headlines then the whole #@$#@! page shifts down jerkiing you eyballs out of their sockest so that Comcast can tell you they are going to change their page.

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deesoland
Glenwood Springs, US
Jun 06, 2012 3:00 pm EDT

I also signed up for Comcast Internet and Cable. It has been six months and it is still not working right. I was told I needed a new modem, which I purchase. Then they said it was my router and I got a new one. Then it was the speed (the speed was the same as my DSL and I had never had issues with that) and I upgraded. I have had at least 7 tech appointments and today, after waiting around for several hours, I was told that the automatic dialer had called and left a message and since I didn't get the call, the tech skipped me. I called them thirty minutes into the window to ask when they might be by since I had told them when I set it up that I needed to leave right afterward. They said they couldn't call anyone, it's a big secret. Evidently, according to them, the automated call went out a few minutes later. I have been glued to the phone for almost four hours. There are no missed calls or messages on my phone, either the main recorder or the backup. They confirmed the appointment two times. And they still didn't get it right. I am a single mom, kid in college, and work for myself so when I stuck here waiting for Comcast, I am not making any money. I live in a rural area with no other affordable options or I would be out of here even though I have so much invested in all their upgraded equipment I had to buy. We're powerless and they know it.

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p.alegarbes
Clovis, US
Oct 22, 2010 10:57 pm EDT

COMCAST BILLED ME FOR AN "UNRETURNED EQUIPMENT'--SUPPOSEDLY UNRETURNED

Billed for an equipment that supposedly was not returned. In fact, it was not only returned, but picked-up by a Comcast technician.I kept calling and telling Comcast that I had returned it but still, my bill was sent to a collection agency, who obviously ignored the proof that I sent them about the return of the equipment. In the end, I payed so I the debt collector would stop calling and sending me letters of collection. I needed to move on with my life. I also didn't want my credit score ruined.

Bottom line is, I got cheated of $150 by Comcast. This is just totally wrong! There is no justification for this.

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Steve May
Silver City, US
May 11, 2009 11:56 am EDT

I absolutely hate the AOL Internet Service. It is slow and difficult to maneuver through. Comast, you are ruining a good thing. The same holds true with the "Blue Zone" or "Comcast Zone." You are going to lose a lot of customers if you don't go back to the way you used to do business.

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Comcast / Xfinity internet

I've had nothing but trouble since swicthing over to comcast internet services. It's always done, your techs are lousy, no help at all. The main reason I'm complaining is that Dennis the night supervisor, badge #[protected] is the rudest person, definitely not a helpful customer service rep or people person. I explained the situation that the internet is always down and I started online classes tonight. I told him I was a 100% disabled vet and cant walk or drive. He said he could cares less about that I'm a disabled vet and I have no priority. That's funny because my handicapped sticker lets me go to the front of any line any where. I thought that was rude and unprofessional. He did schedule me for maintenance on Friday, by then I will miss 3 days of school. If your company likes to hire rude people that's on you. But now I shall go to Senator Kyl's office and file a offical complaint. Is there anything your company can offer me in services? Will my internet ever work? I want Dennis fired! Can't someone come out earier.

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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