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1.1 72 Reviews

ColourPop Complaints Summary

0 Resolved
64 Unresolved
Our verdict: Engaging with ColourPop at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ColourPop reviews & complaints 72

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Newest ColourPop reviews & complaints

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A
9:15 am EDT

ColourPop Did not recieve Malibu Sunset Lipstick And Lipliner

I did not recieve the correct product it was supposed to be the lippie and lipliner they send eyeshadow palette instead did not order that. Thank You

Desired outcome: Just send the correct item pls. Thank You

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D
4:04 am EDT

ColourPop Hocus pocus palette

For Christmas I bought the hocus pocus bundle as a gift along with other palettes. It took about 3 weeks to arrive and when it did the eyeshadow palette had some colors that were broken and mixed with others. I emailed them right away and since it was Christmas time it was going to take long for them to send a replacement. So I found another one at another place that arrived in two days so I no longer needed the one color pop. Even though it wasn’t my fault that my package arrived broken after having to wait three weeks and it wasn’t for me. Unfortunately colourpop.com does not do refunds. Even though the product came broken they couldn’t do an exception because of the policy and covid. This was my first time buying products from their website and is my last time I will shop there. Things happens and I understand the return policy but what you can do if it’s out of your hands? Is it the customers fault. I learned that they obviously do not value customers and will never shop on the direct website again. I was very unhappy with the fact that they couldn’t make an exception for THEIR BROKEN PRODUCT. Next time if I want something from color pop I will consider just shopping at ulta they actually do care there and they’re customer service is awesome.

Desired outcome: Please refund and I would like a response at [protected]@yahoo.com

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C
3:35 pm EDT

ColourPop Refusing me a refund when they sent my order to someone else

Abby (ColourPop)

Oct 15, 2021, 10:35 AM PDT

Hi Cindymdemambro,

I'm so sorry for the mix up with your order! Please send a picture of the incorrect items you received, a list of the babies that are missing, and a picture of your packing slip with the initial visible. We'll get back to you asap!

Abby

xoxo
ColourPop Team

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Cindymdemambro

Oct 15, 2021, 10:35 AM PDT

hi, cynthia
Not Cynthia? logout here
ACCOUNTBEAUTY PROFILEORDER HISTORYWISHLIST
ORDER DETAILS
thanks for your order! check out the details below.

Your order was sent shipped
ORDER NUMBER
#[protected]

ORDER DATE
october 07, 2021

SHIPPED DATE
october 11, 2021

DHL ECOMMERCE TRACKING NUMBER
420030609361269903507555553840

STATUS
out for delivery

5 items
1 Good & Plenty Pencil
GOOD & PLENTY PENCIL
lippie pencil

$6.00 1 $6.00
2 CD Pencil
CD PENCIL
lippie pencil

$6.00 1 $6.00
3 Over the Liner Pencil
OVER THE LINER PENCIL
lippie pencil

$6.00 1 $6.00
4 Grunge Girl Pencil
GRUNGE GIRL PENCIL
lippie pencil

$6.00 1 $6.00
5 Play It Jewel
PLAY IT JEWEL
shadow palette

$34.00 1 $34.00
Subtotal $52.20
Shipping $0.00
Tax $0.00
Total $52.20
you sent me stuff I didn't order where is my order?

you sent me someone else's order which was SAILERMOON X COLOURPOP BLUSH, BFF VOLUMIZING MASCARA BLUE, FOURTH RAY CLOUD BANK MILKY CLEANSER, TWO DISNEY DESIGNER LUX LIPSTICK SNOW. WHITE, I WANT MY ORDER OR A FULL REFUND A.S.P

Desired outcome: refund

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9:26 pm EST
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ColourPop Missing item eyeshadow

Hello. I have spent a lot of money on several item. Package came with one item Missing. Can you please refund me.
Thankyou from Australia.

Desired outcome: Refund please or item sent

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D
10:15 am EDT

ColourPop Missing package

I paid $78.70 for an order $13.80 of which was shipping. The order was place on the 5th of May and cleared UK customs on the 17th May. Since then I have had no updates from any of the delivery services and have had to frequently contact them resulting in the same generic information being provided - being that I should contact Colourpop. I have contacted colourpop over 4 times now, one of which being on social media. None of my inquires have been acknowledged and I am unsure of how to get the items I have paid for and/or my money back.

Desired outcome: For my order to arrive and/or a refund

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M
10:35 am EST
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ColourPop Package never arrives, no answer from anyone

I am regretting so much that I purchased from this company. My tracking says that it was a delivery attempt, but its weird since i never left home in that date. I did a re delivery with usps page, and since then, the tracking info has been stuck and the oackage was not delivered! I hate these two companies as neither respond to my complains. What can I do?

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4:28 pm EST

ColourPop Order never been received, no costumer service response

I made an order on january 25, 2021 and it was shipped on january 30, 2021. The order was taking longer than usual but I wasn't bothered as it is international shipping. on Febuary 15, 2021 my order didn't update on the tracking website. I contacted the shipping company and they said I should reach out to the shipper to open an official investigation. I emailed Colourpop four time but there was no response from them. I reach out to them on Facebook, Instagram... No response at all. All I wanted is an investigation to know where my order is currently as it has been 20 days with no update, so I am questioning the quality of the products there.

Desired outcome: Open investigation or refund

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T
2:29 am EST

ColourPop Makeup products

I received a shopping confirmation for my colourpop order #[protected] on the 9th December 2020 and my order was placed on 11th November 2020. However, till date 9th January 2021, I did not receive my parcel from the merchant. I have raised a dispute with their customer service officer but they did not reply my email. As such, I would like a full refund (to my original mode of payment) for my order which I did not receive.

Desired outcome: Full refund of my order

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3:10 am EST
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ColourPop Package not received and terrible customer service

I placed an order on November 12th, 2020, a 20 dollars pallette with 9'99 dollars shipping. The tracking was updating, until one day it said ''attempted delivery''. It surprised me because I didn't move from home. I contacted them to ask them where my package is.

They avoided the question and told me that my package is on its way. I contacted DHL and they told me they didn't have my package and that only the sellers could tell me where it is at that point. I contacted them again and avoided my question again and again, until more than 21 working days passed (It is today December 16th, 2020). And then they responded telling me that the package was lost and that I can either get a refund or a replacement, unless the product is unavailable (it is sold out in fact).

After so many messages I got angry and didn't respond with the best of my manners, asking them for more information, such as, if they are going to refund the product cost and the delivery cost too or no. I am still waiting for an answer.

I tried to get a refund from my account but my password doesn't work. I tried to change it and they don't send me the link for password change. It's like they are ignoring me in order to avoid giving me the money back or a replacement. I do not know what to do, but I'm thinking of suing them.

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F
10:36 pm EDT

ColourPop Totally disappointed in their lack of customer service

There are so many posts regarding Colourpop and their bad customer service, but I just want to discuss that I won a whole collection giveaway and they just won't give it to me. Emailed their CS back and forth, but nothing. The photo is me sending an email to their secret giveaway email. It's been 4 months, like what is going on? I have been with them since they started out as a company and they used to be so good. I got my items on time and everything was there. When I was trying to look through reviews to see if people have the same problem as me, I discovered so many people with customer service issues and getting wrong products, missing items, not getting the shipment at all, etc. I contacted their Twitter, IG, Tik Tok, Facebook and they told me to contact them through email, which I did already. Their rep replied back telling me to email the secret email, and I have already emailed them twice for a follow up. It's disappointing to see a company that keep posting newer and newer collections instead of addressing the real issue here.

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K
1:55 pm EST

ColourPop package never received

First time I have ever ordered brushes from Colourpop was on 10/29/2019. A few days later I got confirmation and tracking number and everything was going great.. After a few days I stopped receiving updates. The last update was on 11/04/2019 and it said it was in Vienna, Austria. I decided to email the company on 12/24/2019 and got a response that I will receive a replacement. Everything started again with the updates but this time my package never even moved from the US. I got a few updates but they stopped on 01/14/2020. The only messages after that were ''your package is moving within the USPS network''. So I emailed the company again about my package never moving from the US on 01/22/2020 and all they told me that there is nothing they can do and I cannot get a refund or replacement.. I would be very grateful and many other costumers in the future if colourpop starts giving refunds or have return policies. It's not fair that I spent my money, waited for over 3 months and ended up receiving nothing.

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12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ColourPop service

Hi All,

It is sad to say that my initial order was missing an eye shadow. When I reached out to inform ColourPop of this, I was asked to send a pic of the items and invoice... what I don't understand is why the pic of the items ordered. What if some of those items had been given away as a gift? Nevertheless I sent the pic... Only then was I sent the missing eye shadow. Here comes the kicker: there was nothing in the package, not even a hint of a note apologizing for the fact the item was missed in the initial order nor how I was inconvenienced in having to wait a another week for something that should have never been missed. It is unfortunate colourpop does not follow good customer service protocol with the intention of keeping and making the customer a repeat client.

Thank you.

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C
5:54 pm EDT

ColourPop I want a exchange or refund from colourpop

I purchased the glow oil in caramel and it was the wrong color way too dark for my light skin and I did not know it was dark or the fact you guys don't do refunds or exchanges otherwise I would not have bought the glow oil collection now I'm stuck with a color I can't use. what can you guys do to fix this no refunds or exchanges is kind of ridiculous!

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3:52 am EDT

ColourPop my eyeshadow arrived with nail marks.

I was excited to get my package the day it arrived, and opened it up and saw nail marks on my eyeshadow, so customer service says there's no damage what's so ever, and come to realize they don't do refunds or exchanges on items, so must mean they are sneaky enough to try and get away with things like this, and don't care about their customers enough to actually do something about the situation. And customer service sucks and very unprofessional.

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10:06 pm EDT

ColourPop colourpop

i ordered colourpop in april 2019, it was never delivered they offered me replacement and said refund is not possible and their replacement package is also git stuck in the exactly same place from where their last package was lost. i cant track my package at all once it reaches germany, and destination country is saudi arabia, are they putting my address wrong?

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5:18 am EDT

ColourPop my order never received

In March I placed an order & spent $100Au. I was overseas at the time, so I continuously tried contacting colourpop regarding my parcel. For starters, after I paid in total for my order, I never received an order confirmation. I had to email and ASK for my order number and go out of my way to provide them with the date/time I placed the order. They initially sent me an American companies website for tracking info & told me I had to keep checking that. Once I got back to Australia, I contacted colourpop again (probably my 7-8th time at this point) advising I never received the goods I had paid so much money for. 3 mornings later I wake up to an email by colourpop advising my parcel is being sent back to them? I was absolutely mind blown & for a second thought it was a joke. After waiting ALL that time, this was the response I received. Furthermore, there was Aus Post (Australian parcel post company) information which they NEVER provided me with. They told me the address I provided was incorrect but am 110% sure this was entered on their end incorrectly. I'm currently at the stage of awaiting my "refund" & have to apparently wait for THEM to receive the goods I PAID FOR and NEVER received in good condition. Oh, and it's now been 3 months :) still no refund. I would like to clarify also, their customer service? Is very rude & find that instead of comforting me, they are being smart with me because my money is in their hands. It's the worse experience I have gone through with purchasing goods online.

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K
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ColourPop misunderstood pr kit

My husband purchased me the entire Misunderstood villians Disney PR Kit collection. It was $270 plus tax. The item description per their website lists all of the products that come in the case. I got my first one about 4 weeks ago and the case came empty, no product in it at all. Contacted them and they made me file a claim with UPS and the offered to send a replacement. Great! I waited another 4 weeks for that come, and for the second time the PR Kit is completely empty. I have emailed colourpop about this issue. Honestly though I have been dealing with this for almost 2 months and I just want my money back. This was my first order to them and i gave them as much leeway as i could for the first screw up, but to do it a second time is just unconscionable. I will never order another thing. I have been letting everyone that I know how badly they screwed me. Dont worry colourpop you will be losing a lot of customers. Dont play around with people's money, especially when you got almost $300 from me and I have nothing to show for it but two months of anger and sadness. I hope you see this and maybe realize how much you truly suck. I uploaded both kits that came with no product.

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2:30 pm EDT

ColourPop wrong order given

I was shipped someone elses order instead... and the worst part is, the shipping destinations are on two different continents.

I managed to contact the person who got my order instead, and they have already gotten a reply from colourpop on re-sending their order, but I haven't heard anything yet with regards to my order.

I hope that they would send me my correct order as soon as possible..

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S
11:36 am EST

ColourPop disney collection

I ordered the full lipstick set a a gift for my sister and the packaging came completely damaged. When opening the lipsticks two of them fell completely out of the tube!
I followed instructions and reached out via email for support with photos of the damaged items.
The person who took the case responded three times asking for information of what was damaged and photos (which I had sent in the original email)
I have asked for exchanges and asked what my options are since they don't do refunds, but communication has fallen off! It's been over a month now - my sisters birthday has passed and no resolution offered!

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J
2:16 pm EST

ColourPop missing items in order

I spent $270 on this make up for my daughters for Christmas, the order number was [protected], we ordered it on the 11/19/2018, missing a lot of items from my order . There is no number to call to get the rest of my order .Quick to take money four r order but no response to get the rest of my order... want to call this place nothing but a big scam, what can I do ?Billing Address thank You Melissa Johnson

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ColourPop Customer Reviews Overview

ColourPop is a popular cosmetics brand that has gained a lot of attention in recent years. The brand is known for its affordable prices, high-quality products, and wide range of colors and shades. Many customers have praised the brand for its innovative products and unique color options.

One of the most popular products from ColourPop is their Super Shock Shadows, which have received rave reviews from customers. These shadows are highly pigmented and long-lasting, making them a great choice for anyone looking for a bold and vibrant eye look.

Another popular product from ColourPop is their Ultra Matte Lipsticks, which are known for their intense color payoff and long-lasting formula. Customers have praised these lipsticks for their comfortable wear and non-drying formula.

In addition to their makeup products, ColourPop also offers a range of skincare products, including cleansers, serums, and moisturizers. Customers have praised these products for their effectiveness and affordable prices.

Overall, ColourPop has received overwhelmingly positive reviews from customers, with many praising the brand for its high-quality products, affordable prices, and wide range of colors and shades. If you're looking for innovative and affordable makeup and skincare products, ColourPop is definitely worth checking out.
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