Cole Haanshoes — defective — no customer service

M Dec 05, 2019

I had 2 pairs of Cole Haan - Nike Air shoes with thick rubber soles and heels. The shoes were not worn excessively and were in otherwise good condition -- See photos. Suddenly the heel fell off one shoe of one pair. Despite contacting Customer Service, I got only a long run-around but no help. About a month later, the same thing happened to the other pair!! This is a manufacturing defect -- not something from normal "wear and tear." The company has very poor customer service not to offer a remedy. I don't know if this problem is unique to the Nike Air partnership, but I've now seen other photos on the web like mine. Advice: Don't buy Cole Haan if you expect responsible customer service if something is not right.

shoes — defective — no customer service

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