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1.8 126 Reviews

Coldwell Banker Real Estate Complaints Summary

24 Resolved
102 Unresolved
Our verdict: With Coldwell Banker Real Estate's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Coldwell Banker Real Estate reviews & complaints 126

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9:09 am EDT
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Coldwell Banker Real Estate salty sands unit 208

We have been going through Coldwell Banker since 2015 when staying in Ocean City. This year we had major issues with our unit including a bedbug infestation. Coldwell requires us to leave the unit immediately and all of our bedding inside. We spent HOURS at the laundry mat doing with pest control Allstate required us to do. The pest control company told us Coldwell Banker would be putting us up in a new unit and would be reimbursed for everything we had to replace and spent as long as we kept receipts. It took the pest control company 8 hours to show up. But that doesn't surprise me considering we called another time during the same trip to have a maintenance man show up and it took him 8 hours to get there as well. They threw us out of the condo and told us we were on our own we could either pay for a hotel out of pocket or get in the car during a major storm and drive 7 hours with 3 kids under the age of 7 we told them we were not comfortable doing that and they said it wasn't their problem. After renting with Coldwell Banker multiple weeks over the last three years I have never been so Furious as to how they treat their paying customers. They don't care what happens to you or the unit because they already have their money in full before you check in...
The cabinet door was completely broken off the kitchen, barely any kitchen supplies, tub drain doesn't work in either of the bathrooms, toilet runs nonstop, filth and junk under the bed in master bedroom,
Couch was filthy dirty, carpets were filthy, issues with tv in living room, tv in master bedroom didn't work...
I am beyond disgusted

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2:57 pm EDT
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Coldwell Banker Real Estate sue johnson

I feel it is unethical and immoral for an agent to gossip among agents to prevent a family from obtaining a rental property. Sue's actions have caused our family to be unable to obtain housing at a critical time. Her actions may lead us to become homeless. Because she has made us look like we are unfit to rent someone's property which is the furthest from the truth. If agents make this a common practice I feel they should be stripped of their license to sell or advocate an real estate transactions. My family has been through enough this year the last thing we needed was someone that does not even know us to be causing I to be black listed from renting property's. We have sufficient income and clear background as well as clean eviction reports our problem is credit scoring is to low which does not clearly show a person as they are it is a number and there are many reasons those numbers are where they are and it is no-ones business why unless we chose to disclose that information. Our current situation is dire and her actions have caused irreversible consequences to our reputation. I wanted to let you know what is going on and inform you that we may be seeking legal representation for slander and defamation of character after we finally get settled into a home if that happens. I am sicken by her actions and have to tell my family that we may be homeless. I pray she is never in this situation it is very painful to say the least. No-one should ever have to feel the way I am feeling right now. It is heart breaking to know such actions are being to taken to hurt someone in this way or any way for that matter.

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9:23 am EDT
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Coldwell Banker Real Estate unit 1507 plaza

7/21 - 7/28
We stayed at the Plaza unit 1507 and booked through CBVactions
Unit was run down and dirty...
Firstly our unit was never cleaned prior to us getting the keys. There were bags of dirty linens in the unit and was filthy hair and sand all over. I proceeded to start to clean when we got a knock at the door from the cleaning staff stating unit had not been cleaned yet. So now they proceeded to clean while we were there trying to unpack. They did a rush job. Floors were not washed at all and had to ask them to run the vacuum cleaner. This is a HEALTH HAZARD letting renters in prior to cleaning...Nathan at Coldwell responded floors are not washed because carts are brought into rooms (WHAT)? this was never stated that a cart was being brought into the room...

Secondly the tub in the master BR was clogged and filthy. Cleaning people stated they reported to the office to have maintenance dept. look at. 4 hrs go by nobody shows I go to office and am told I need to call Coldwell which I did and was told an order would be put in. Was not fixed until Sunday at 3pm. so stagnant water that smelled was left for a day and a half. Again a HEALTH HAZARD

Thirdly screen door to patio out of BR was off track and full of holes...

fourthly door to laundry closet was off track and fell on me when opened to do laundry so we just put aside for the week. Again a HEALTH HAZARD and could have been hurt thank god no small children in unit...

I followed up with Coldwell banker and got this response
Ms...

We have received your email and I want to thank you for bringing these issues to our attention and to apologize for your dissatisfaction with the cleanliness and the maintenance issues that you experienced at the unit. I've passed your feedback along the to the cleaning company as well as to the property owner. After speaking with the cleaner, they reported that they were asked 'not to mop the floor as the guests were bringing in a cart.' Normal check-in time is 3pm and according to our records the property was reported cleaned as of 3:06pm. Particularly on our busiest Saturdays in the summer, the cleaners can be held up in traffic and the cleanings completed slightly after 3pm. We do note in our contract that cleanings may occur as late as 6pm. Regarding the maintenance request, we sent your request to the Plaza maintenance team at 5:12pm on Saturday evening as soon as we received approval from the property owner. I apologize that they were unable to address it until the following day. We hope you'll give us a chance to improve upon our service next time you visit Ocean City! If you have any questions, please feel free to contact our office at the numbers below.

Nathan Follmer

In other words TO BAD ...

My family rented 6 units here during this week for a wedding and will not be renting from CBVacations in the future as many of them also had issues.

I feel I should be refunded a few days at least 2 that the shower/tub could not be used as well as for having to clean wash floors myself...

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9:02 am EDT

Coldwell Banker Real Estate realtor

We are making this complaint in reference to Coldwell Bankers, Waltham, MA office's improper marketing, negligence, and breach of contract regarding the sale of our home Massachusetts.
Our agent, Dave ** did a CMA and priced our home at @$619, 000 to $629, 900 in May 2017. We wanted to know the homes value while looking for a retirement community. We found a place, told the agent Dave ** that we would be ready to sell in the spring. Meanwhile the new property contacted us that our new home could be ready in May instead of July. We contacted agent Dave ** who said enthusiastically that would be a great time to put our house on the market, and that we would beat the spring rush. He emphatically ensured us that the $629, 900 was a ‘good and valid' price for our home.
6 weeks go by, not one offer. Dave blamed the 1)small back yard, 2)the smoking done on the front porch and 3)subsequently, after 3-4 dry open houses and numerous viewings, the 3 Nor'easter storms that caused water in our basement.
We were passed on to another agent, and then another. Each agent told us to reduce the price. The final price was $575, 000. We requested to be released from the contract, but Coldwell Banker would not release us. We had to hire an attorney, at our cost, to be let out of the contract.
Coldwell accused us of lying, being unrealistic, and uncooperative. We were sworn and yelled at. Their unprofessional behavior was acknowledge by their attorney.
Not only buyer beware but sellers must also beware when dealing with Coldwell Banker.

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11:24 am EDT
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Coldwell Banker Real Estate real estate/ non refund of security deposit/no proof showing repairs needed

We moved out of our rental property May 1st of this year and a few weeks later received a security deposit of $7.88 out of the $1200 hundred we were expecting back. We understand there were some repairs that needed to be done way before we even moved in. We provided over 5o photographs of issues, and the Coldwell only replied with ''Its up to the owners if they want it fixed'' Understandable but when it was time to move out we had a list of things to comply with and the ones we did not, we asked for receipts to prove that repairs would cost up to 1, 200 dollars and we have not received a copy of any receipts, just word of mouth via email on what they think the price was. I have reached out twice now for a copy of the receipts, if everything lines up we are fine with receiving $7.88 back from our security deposit.

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9:23 am EDT

Coldwell Banker Real Estate home sale

Hello,

I engaged Caldwell Banker for my recent 5/24/18 home sale, the main reason is I wanted to employ a professional, well-established, realtor firm to sell my home and have had good experience with Caldwell Banker in the past.

I selected Coldwell Banker Village Green Realty, 5383 Main Street, Windham NY 12496. Since I didn't have a lawyer, I asked my agent Sharon Knudsen to have Caldwell Banker recommend a lawyer. She provided 3-attorneys but highly recommended Alyson E. Atwood, Esq., 565 Overlook Road, Hillsdale, NY 12529 and mentioned she has done a lot of work with her and she was very good.

As part of the home sale the buyer requested a lot of furnishing which I included. It was agreed that the garage would be cleaned and any items left that the buyer did not want would be picked up by my maintenance person "Luis" as evidenced by the following email agreement from my attorney and my Caldwell Banker agent (see #4 & #5) in following cut/paste text message:

-----------------
On May 14, 2018, at 6:38 PM, Sharon Knudsen wrote:
As per our phone conversation here is the final agreement that you and the buyer have agreed to for the inspection issues.
1. Radiator - You will give the buyer a $250.00 credit at closing for the broken radiator.
2. Buyer will keep the 2 ladders and grill in exchange for the broken window.
3. Sat. dish will be removed this week.
4. Any items left in the garage that the buyer does not want will be removed by Luis.
5. Additional items you have left for the buyer include sheets, blankets, pillows and 2 new heating units which are for the upstairs.

Alyson - buyer has agreed to these items.

Thanks
Sharon
-----------------------

All of the above subjectivities had been addressed by the closing. My issue is while we had this agreement in place, at the closing both Alyson (my attorney recommended by Caldwell Banker) and Sharon (my Caldwell Banker agent) colluded in an attempt to get a $1500 credit to the buyer to clean the garage. It was already agreed that Luis would pick up the items not wanted. Sharon said that the buyer will get their own person and they want $1500 (see pics attached). Both Sharon and Alyson were extremely unprofessional on the phone using strong-arm tactics in efforts to get the $1500 credit. My attorney Alyson Atwood (recommended by Caldwell Banker) made it evident she was not looking out for my interest but more interested in closing the deal. I reminded her of item #4 above that everyone already agreed that anything buyer didn't want would be picked up but Alyson handed off the phone to Sharon. Sharon insisted on the $1500 credit to buyer and the buyer would hire their own person to take items out of garage. My maintenance person already agreed to take the items for me for a total of $100. Just to get the deal closed I told Sharon I would give $250 toward the clean out not $1500. Sharon countered with $500. I explained it was already agreed (per #4 of the email above) that Luis would clean out. Both Sharon and My attorney colluded and threatened if I didn't accept I would be on the hook for both the attorney fees and Caldwell Banker commission. I ultimately agreed to the $500 to close the deal. I consider this a theft.

So, we closed 5/24/18 and it is now 6/5/2018 and the funds still have not cleared in my account. I am considering taking every cent of my proceeds and filing an E&O complaint against Caldwell Banker, this was outrageous behavior by both your agent and the legal referral of Caldwell Banker.

I look forward to your response.

Thanks and regards,
Bill

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2:16 am EDT
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Coldwell Banker Real Estate coldwell banker - dubai - unprofessional staff

hi
I am facing a dilemma with Coldwell Banker UAE
the most unprofessional system..
I signed the contract last sunday and submitted all cheques.
I did not receive my signed copy yet.
they gave me NOC letter to move in while the DEWA of previous tenant was not cleared yet..
they have withdrawn the commission cheque..
they said I can transfer my staff yesterday 17 May 2018.. but the door lock cannot be opened although it was okay before... we believe it has been done on purpose by the building management or supervisor.
most of the maintenance as well supposed to be done also is pending.. only the painting and some lights they did but the kitchen, the balcony and many things were left although they gave us the keys and the NOC to move.

I have called the supervisor many times and sent him and email and WhatsApp msg was sent last night but no answer and no feed back...
this is the worst experience I have ever been through..
I need and urgent answer..
people should live in a good environment not in a so much frustrating people who do not care about their tenants..
thanks
mervat lotfy
oasis residence - unit 805.. Barsha heights - Dubai

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Jo Ann Gabriele
, US
Sep 06, 2018 2:02 pm EDT

I will never do business with anything that has the name Coldwell Banker involved. We put a bid on a home. 125, 000, they were asking 155, 000. We bid low because the entire basement was flooded and had black mold throughout. They made us wait 7 weeks for an answer after we already did work on it to help clean it up. Not only did they turn down our offer, they countered with $163, 000! We said no. It's now back on the market for $155, 000.00. So whatever you do, be aware they will drag you along to get you hooked, and then pop you with an outrageous higher amount! Even more than their asking price. Meanwhile, they have repossessed all of these beautiful homes, only so that they can fall apart, and their friends and family members can buy them for pennies on the dollar! False Advertisement! Stay away!

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5:23 am EDT
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Coldwell Banker Real Estate earnest money not getting refunded.

Almost a month ago my son Jason Kotecha, British subject, works in Dubai UAE. He took Interst in in buying a property in Suncity AZ. 10758 W. Crosby Drive, Sun City. AZ 85351
#5730850

Unfortunately he had an armature Realtor of Coldwell Banker Linda Levine. She misguided him by saying he needs to prove he has money in the bank etc. so he transferred his funds in 2 transaction $ 100, 000 per day from Dubai. So in 2 days time his funds were in Wells Fargo account. Unfortunately being a Non US resident he can not withdraw large sum in one transaction. Therefore he could not finalize the deal. Now the Escrow agent Penny Esparza of Drigs Title Agency is rude uncooperative. Not prepared to look in to the fact that it is not that he hasn't got the funds it is the fact that Coldwell Agent Linda Levine misguided him. Wasted his time & got him in to messy situation.
He is the victim here and he is losing $2500 due to no fault on his part.
Also my son buying this property in 3 names, with his wife & myself. Due to time difference oh UK 8 hrs ahead of Phoenix. Cancellation Email sent to me at AZ time of 7pm arrived at 3.02 am. Upon waking up as I was reading it message popped up time expired!
I can send you screen shot of the email.

If you guide us and help us it will be very much appreciated. Thanks in advance

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11:57 am EDT

Coldwell Banker Real Estate grass needs cutting

There is a house @ 130 or 131 Allendale Drive in West Columbia that needs to have the grass mowed. You guys are trying to sell it, so shouldn't you all be resposable for the grass getting cut. How are you going to sell a home when the grass is as tall as the mail box.I hope you can help me with this problem. Please contact me if you'd like @ [protected]@sc.rr.com

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Jo Ann Gabriele
, US
Sep 06, 2018 2:04 pm EDT

I will never do business with anything that has the name Coldwell Banker involved. We put a bid on a home. 125, 000, they were asking 155, 000. We bid low because the entire basement was flooded and had black mold throughout. They made us wait 7 weeks for an answer after we already did work on it to help clean it up. Not only did they turn down our offer, they countered with $163, 000! We said no. It's now back on the market for $155, 000.00. So whatever you do, be aware they will drag you along to get you hooked, and then pop you with an outrageous higher amount! Even more than their asking price. Meanwhile, they have repossessed all of these beautiful homes, only so that they can fall apart, and their friends and family members can buy them for pennies on the dollar! False Advertisement! Stay away!

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10:51 am EDT
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Coldwell Banker Real Estate andy hargreaves

Worked with Andy recently as a buyer trying to purchase a home he was listing. It was a total disaster. We had a signed purchase agreement on Sunday April 15th. Over the next 7 days we setup an inspection and scope for the basement. They told us we would not have access to the home and the key would be out of the lock box until Monday April 23rd, after the purchasing agreement we just signed expired. In addition, his client lied on the disclosures. They claimed there was only water damage from the storm drain one time only. When we went through the house a second time, there was water puddling and seeping in from the foundation. As part of our inspection, (that we needed to rush, reschedule two times, and have an addendum because we were denied access over the 7 days we had on the purchase agreement) we were told that water has been coming in from the foundation for quite a while. This was from two different companies. If you want to buy a home from someone that is willing to openly lie on a disclosure statement and take 48 hours or more to respond to phone calls, this is your guy.

I cannot speak to anything on local knowledge or process expertise, but trying to simply setup a basic inspection was next to impossible for our realtor and myself to make happen. Unprofessional. Lying on a disclosure is a serious offense and cost me $765.00 in inspections only to find out the house has suffered from a foundation issue for quite some time. Hire honest people Coldwell.

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Jo Ann Gabriele
, US
Sep 06, 2018 2:06 pm EDT

I will never do business with anything that has the name Coldwell Banker involved. We put a bid on a home. 125, 000, they were asking 155, 000. We bid low because the entire basement was flooded and had black mold throughout. They made us wait 7 weeks for an answer after we already did work on it to help clean it up. Not only did they turn down our offer, they countered with $163, 000! We said no. It's now back on the market for $155, 000.00. So whatever you do, be aware they will drag you along to get you hooked, and then pop you with an outrageous higher amount! Even more than their asking price. Meanwhile, they have repossessed all of these beautiful homes, only so that they can fall apart, and their friends and family members can buy them for pennies on the dollar! False Advertisement! Stay away!

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3:49 pm EDT

Coldwell Banker Real Estate unethical behavior

I submitted an application a week ago for an apartment rental that was being managed by Nadine L. Ferrata and her team at Coldwell Banker in Chicago, IL. My realtor had continued to stay on top of the application status with her as their team was very delayed in the processing of my application, background/credit report.

When asking for feedback, Nadine offered a number of responses that were minimal and without enough clarification. Why waste a client's time for a week regarding a rental application and go through a credit check (docking my credit down) only to choose another applicant because they were willing to sign a multi-year lease? They were very unprofessional in their communication and ethical processing of an applicant's consideration, in addition to changing the criteria after I had submitted an application. Do not work with Nadine's team.

https://www.coldwellbankerhomes.com/il/chicago/agent/nadine-l-ferrata/aid_91/

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7:56 pm EDT
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Coldwell Banker Real Estate listing agent

We have never experienced such a lazy, useless listing agent. This person is so smug. He sat in my kitchen with all the confidence in the world offering false promises of staging our lake house, using an actual photographer for the official listing, listing our home during the peak selling period, keeping us up to date, getting repair bids, being available 24 hours a day, etc...

The only finger he has lifted was when he sent the agreement which he refuses to let us out of. He supposedly left the country shortly after the paperwork was signed without listing our home. We managed to contact someone in this office, his daughter, who stuck a basic sign in the yard without listing our home. We requested that we actually have our home on the market, so his daughter ran out at the end of a business day and took a few amateur, horrible photos and told my husband she would find information she needed for the MLS listing from a previous sale of our home. No one informed us that we were actually listed, let alone send us a copy of the listing prior to throwing it out there with incorrect information, bad photos and a middle school level description.
We were told to contact the broker who said, "Robert, Robert Blasse, surely you aren't talking about him."
So, we are stuck with a blowhard, want to be upper class, lazy, conceited agent that is making an already difficult situation unbearable without any acknowledgment of wrongdoing and has an excuse for every request while refusing to adhere to any promises made.

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7:36 am EDT

Coldwell Banker Real Estate real estate

The agent of Bartolic Team (Cold Wells Banker) was jerk around, disrespect with the Buyers
On March 29th, Tony Bartolic at Bartolic Team asked Buyers to came to property 5342 Shrewsbury, Westminster CA 92683 and wait for him to open the door for hours (1pm wait to 4pm for lock box installed, 4pm he asked to wait to 6.45 because he stuck on traffic, and 6.45pm to 8pm he didnt show up.)

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7:43 pm EST

Coldwell Banker Real Estate realtor

My realtor had unprotected sex with me and she's married. It's unethical, unprofessional and missbecoming for any woman. She represents coldwell banker and I'm sending a letter to every broker in st Tammany parish! Something needs to be done! I'm filing a complaint with New Orleans metropolitan real estate commission, as well as the Louisiana real estate commission!

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ShanaAdams7780
, US
Mar 23, 2018 4:00 am EDT

Wow, did she hurt your feelings? She wasn't so unethical when you were screwing her, now was she?

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12:45 pm EST

Coldwell Banker Real Estate unfair or unlawful work practices

I made a full price offer on lot next to my property and unfortunately didn't hear back from publishing agent in timely manner. So I then contacted my personal realtor to send a writing offer for the lot. At the end of the day my agent received and email saying that my contract was not the one accepted.

I few that the publishing agent simply either didn't present my contract to seller because he didn't want to share his commission with my agent and he also didn't give a chance to counter offer.

I am very upset and disappointed! How and why I was not given the due right or option to up my offer and buy the lot next to me?

I am considering legal advice and action.

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10:11 am EST

Coldwell Banker Real Estate ny realtor sean costa's twitter usage is political and racially divisive

The incidents have been occurring for over a year.

Sean Costa is using his Coldwell Banker twitter account to push politically and racially divisive views.

Office:
Huntington Regional Office
82 Main St.
Huntington, NY 11743
Office: [protected]
Direct: [protected]

He CWB account Likes/Endorses numerous comments that push bizarre conspiracy theories, attack minorities, degrade politicians, and are just childish (i.e.- "CA is a [censor]hole")

If he does this on his personal account, then fine, but I don't understand how a nationwide corporation would allow this kind of unprofessionalism.

I'll provide some pictures or you can visit his Twitter page for more.

I'd like for a reprimand, as well as removal of his social media on the CWB platform, reported to NY Commission, and an apology from CWB and Sean Costa.

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6:35 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Coldwell Banker Real Estate facebook post

An agent with Coldwell Banker Premier Real Estate in Valdosta, GA has a public Facebook post making fun of Asian people. She is laughing with her friends making fun of an Asian person. I have pictures of the post I can provide. Her name is Mary Curcio and the post is on September 28, 2017. In between her posts about saving animals and bible verses she makes fun of people. What kind of real estate company would hire someone that posts that kind of stuff on Facebook. Before you think the other people at that office don't know a quick check of her friend list has the names of other agents in that office.

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4:26 pm EST

Coldwell Banker Real Estate signing my name to a lease agreement after being advised not to accept it.

Anne Holloway of Spectrum Property Management in Atlantic Beach license 279870 accepted a 6 month management agreement for a 6 month residential lease
For a property owned by my brother and me. We had reluctantly agreed to lease the property .It was left to the both of us from our parents.My husband and I had wanted to sell the property originally in 2016;at the time of my mothers death.We agreed to compromise and do a 6 month lease -giving my brother a chance to show rental income and possibly get a mortgage to buy me out. Well against my wishes, Anne electronically signs my name to a year lease and accepts it. I am told in the state of MN this illegal.
I spoke to N C Board of Realtors who told me to file a complaint against her.
I will also being filing complaints with Better Business, Chamber of Commerce
And Consumer protection in North Carolina. Surprised to be going down this negative road with a company such as Coldwell Banker

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10:33 am EDT

Coldwell Banker Real Estate trapped

Mandy trapped us in two steps,

1) High prices. She said my house can be sold for $280K, but it's worth 265-273, so I put the price $273K.

2) Push.

She said the price would going down and we signed contract she could put the sign For Sale at once.

Mandy has no experience to sell resell house.

I have signed a contract for one year and broker asked me to pay $5000 for terminate the contract. I have a huge debt now to buy house. Please give me a hand.

Peter Zhu

[protected]@hotmail.com

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9:04 am EDT
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Coldwell Banker Real Estate listing agent

My name is [removed]
On Saturday July 29 2017, at about 9:11am, I got a call from the +1 (914) 450-0799, inquiring about if I was still interested a 2 bed/1bath property listed in Chappaqua, NY for $2, 500/month...I was.
I proceeded to ask him if he was the owner or listing agent and if he was LA, what were the fees, and if it was going to be owner or tenant paid.
After he disclosed to me that he was the LA and what I had to pay in terms of fees, below is an except of the conversation we had:
Me: oh, that is out of my budget. I won't be able to pay that. I don't think I can continue with you. Which company are you with?
Him: (calls out a name I didn't get and when asks to repeat it, sounded annoyed)
Him: how would you want to pay it
Me: (thinking he is asking for payment plan), how do you guys normally accept payment
Him: upfront
Me: oh, I won't be able to afford that. I'm really looking right now for listings by owner
Him: how is your credit
Me: my credit is not good, I know that. That is why I plan on paying 6 months upfront, so I don't have any extras for agent fees
Him: click!
And he hangs up on me!
All I had was the number he called from, no name, no company! I was furious. So I send him a text expressing my distaste at his unprofessionalism. He claimed he had a bad connection, yeah? I'm not a fool! We were having a perfectly normal conversation until I disagreed with him financially! He continued saying he didn't hang up and that he could give me the direct contact information to the owner after I told him I was going to report him to Coldwell (after googling up his phone number).
Now, I want to believe that this is not the kind of behavior or professional competence that Coldwell Banker is looking to be the face of their company. I do have a right to fianancially disagree on a business deal and not feel intimidated or strong armed into a financial binding that will not favor me. I have a budget I'm working on and am currently trying to bounce back from a very challenging time in my life and do not owe anybody anybexplanation as to why I don't want to pay an agent fee. It's a free country and it's my CHOICE!
I hope this situation can be looked into because this was very diasappointing, to say the least!
If you need any further clarification on the matter, I could be reached at [removed] or [removed]
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Phone numbers

+1 (800) 500-4053 +44 203 600 1906 More phone numbers

Website

www.coldwellbanker.com

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