The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cold Stone CreameryWorker not helping

W

I went to cold stone creamery last tuesday (2/22/2011) , when I walked in, there was a line of about 10 people. There was one young man working very hard to keep the line moving, but of course and unfortunately for him, everytime he would help one person and move on, two more people walked in. I noticed eventually that there was a girl in the back, in her early twenties with glasses, that was doing something else. I could eventually hear that she was washng dishes. Do those dishes have to be washed right then? The bell to the front door was ringing over and over again, but she never so much as looked up. She should have been helping the young man. Eventually he yelled back for help and she never came up. Then he yelled again and finally she came to help. But after only helping two people she want back to the back again! At this point I not only have been waiting for forever, but she is not helping her co-worker! She came back up again after a few minutes - to get the blenders the young man had used to make drinks earlier and wash then. She was a terrible worker and I give to young man credit for helping the whole line by himself, the is why, of course I tiped $2, which in the end I am sure he had to split with her - not okay.

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