Cohen's Fashion Optical
reviews and complaints

My husband and I went for our annual exams yesterday, 1/27/19. We each have Davis Vision and EyeMed Insurances. After picking out our frames and lenses, our bill was over $250 just for his glasses. We picked the frames from the "free" frames for Davis Vision Customers. After he questioned this, they said that's what our plan provides and we can submit our invoice for review to our provider.

Today my husband called Davis. Upon reviewing our bill, Davis said it should have only been $105. My husband called the Middletown Store and "Ryan" told him he'd look into it. 4 hours later he calls back and tells my husband it is what it is and that they're not a direct provider for Davis. They advertise Davis Vision! When further questioned, Ryan told my husband he was a crazy person. What kind of way is this to speak to a customer?

My next step is to cancel our order entirely and go elsewhere. This is no way to treat a customer. The staff there is clearly not trained in customer service.

The desired resolution here is to have our bill adjusted according to our optical plan - not the plan they conveniently made up at the store so the clerks can get higher commission.

Please call me so I can get this resolved. Risa Himaras - [protected] or Bill Himaras, [protected]

Good day, My name is Monique Coleman, I went in your store to purchase new frames and get new lenses, after spending over $500 on my purchase I went home with my new Marc Jacob frames. The frames were defective and my glasses fell off my face, they were missing gold slot that holds frames together. I went back to your store in Jersey City (Newport Mall) to show the girls what happened, she told me she was going to get a replacement and tightened my frames. The frames are loose again and I called to inquire when will my frames become available. They told me 3-5 days its been 7 and now they are telling me I will have to wait another week for my frames. This is not acceptable and inconsiderate to me as a customer. I spent a lot of money and I would like for better service, there are so many Cohen why couldn't they check another store. I believe they forgot to put my order in and now they are telling me they are having a problem at the manufacturer. VERY ANGRY CUSTOMER. I can be reached at [protected]

I went to Cohens Optical in Danbury Fair Mall Danbury Ct on May17, 2018 and I know something was not right first I tried to cancel and manager didn't cancel even if I called two days after and when my insurance go thru charges they told manager Cheryl they overcharged me for 108.00 after been dispute with my bank for entire charged of 429.00 they said purchased was made and I didn't gat not help I went back to store and pick up the glasses and told manager to refund the money I was overcharged and shes been refusing giving me stupid excuses, my insurance called her and spoke to her and still not refund, worst experience ever and I plan to take legal action is if don't get my refund soon

I purchased lenses to the amount of $439.00. I had no line bifocals and transition also put in which did contribute to the high price of the lenses. I had a three year old frame(Oakley) that I wanted the lenses put into. It is a 1/2 frame with the fishing line for the bottom.
Yes, I did purchase them 5/5/2017. Yes, I did JUST notice the pittedness in the corners where the fishing string was tied. I only where the glasses when I golf and I can only golf: May, June, July and August. I only golf once a week so that meant I wore these glasses 16 times last year and so far this year-8 times. They are my second pair just for outside. I did not notice the lenses had glass missing, my friend did. I took them back to the store, located at The Crystal Mall in Waterford, CT. They let me know that my warranty had expired and there was nothing they could do to replace them. I mentioned to them that 2 other doctors places lenses in that exact frame without any breakage. They did not care. I never got a copy of the warranty when I purchased the lenses and I could not locate their warranty on their website to their Waterford, CT store.

Cohen's Fashion Optical on Orchard Street NY NY.
Got script for glasses 2 'xs and it was bad at the reading bi-focal .
They agreed it was wrongly made the first time. I just went back to the Manager Yana who is useless! Before I came in I called, they told me to come it on Monday to speak with Yana. I wanted a full return, She refused to take off the $40.00 plus what they charged my insurance.
Yana said she WILL CHARGE my Insurance regardless for the my glasses I wanted to return !
Really?
Isn't this FRAUD?
They did not offer to screen these glasses to see if they were correct.
BAD Service as a Manager and just inept glass maker guy who works there too. He also had weird energy.
I will need to go to my regular Dr. to see if they made a mistake in Script- which I think is true since it is blurry .
Stay Away from this Down-Low business who do not treat you as a human being just a cash sign. I am reporting them to my Insurance Co. and Better Business Bureau.

To whom it may concern, I am reaching out because there was an incident involving a staff member from your company named Tia located at 18 Park Pl, New York, NY 10007. She contacted our office on 3/15/18 at 2:23 pm to request a patients information, at our office to protect the privacy of our patients we request for a release form signed by the patient from any office to be faxed to our office authorizing us to release their personal information/records. After explaining that Ms. Tia was annoyed at what we were explaining to her. She then proceeds to say very aggressively and with an attitude " you guys are the only people that gives us a hard time, I called you 3 different times." At this point Tia was being very rude and unprofessional and told us that we have to call the patient and explain to the patient what we explained to her because she was not going to do it and it was "b[censor]t". At that point we asked Ms. Tia for her name the phone number and fax to the office which she provided. I then called back to try to talk to Ms. Tia to ask her why that conversation escalated the way it did, I also told her it was very unprofessional of her to call another place of business being rude and using profanity being that she is a representation of the company she works for. She was laughing at me as I was speaking at that point I decided to end the phone call. I hope that this matter is addressed due to the unprofessional-ism of that phone call. If you need to contact me you can do so at the contact information listed below.

Email: [protected]@aol.com
Phone : [protected]

Thank you for your time.

Best Regards,
Darlene F.

I am very disappointed in the service or lack thereof that I received today. I phoned in to the office located on church Ave in Brooklyn, which is up the block from me. I have been a loyal customer for years. My family and I thought this was a wise choice since it's in the neighborhood. Well, last night I called in to see the optomologist and was informed that there were no openings available. The receptionist sugggest that I come in between 10am And 3pm today. I arrived at 12pm. I sat until 2pm to be told I could not be seen until all the scheduled patients are seen. If this is the policy, why didn't the young lady schedule me an appoint for today. I'm having a medical emergency and this is the treatment I received. Shame on Cohens Optical. I will no longer patronize your company. This is why neighborhood families choose to go else where. When you try to deal with your neighbors, you get the bad end of the deal. My time is just as valuable as yours and for that I choose to take my business elsewhere. I'm a very disappointed and upset patient who had to leave in the same condition I came in with no results two hours later.

Hi,

Friday last week(12/1/2017) I had my eye exam at Cohen's Jersey City. I ordered "Danny Gooey" frame and fiber lens. Saturday I called them and informed there is no price match of what I was told and in online. This frame which I ordered is half one forth of the price online to the price I was told in store.

I demand for price comparison with the market and reduce in what I have been charged. I haven't collected the glasses yet.

Below is the link of Danny Gooey frames online. Please see the price range. I am serious about it and would like to see through this issue before I approach any consumer affairs person.
https://www.coolframes.com/eyeglasses/danny-gokey-eyewear/

Thanks,
Pradeep Tumuluri
+[protected]

My complaint is about your Freehold raceway mall store in Freehold NJ.
My issues with this store are many, my first visit was ok although the regular doctor was out, therefore I was seen by a visiting doctor who as it turned out gave me an incorrect prescription. I only found out after having my prescription filled at a different eyeglass store mainly because I didn't like anything they had in the store, this is when my experience with this store became horrible.
I returned to the Freehold store and right off the bat I was ignored by Steve the salesman after finally getting his attention I was told go sit down and wait to be called, after abou 20 minutes I finally got to see the doctor. As I tried to explain to Dr. Needleman what had happened I could immediately tell that he was not happy about having to redo my exam, It took about 45 minutes of trying to convince him that the prescription was incorrect, during this time I was talked down to and made to feel like an [censor]. He also constantly repeated that he didn't understand what I was talking about and what DO YOU WANT me to do. Very simply I was asking that he redo the exam. finally he agreed. Having had my eyes checked in the past by a doctor who does not participate in my new medical plan, I tried to explain what my previous doctor did at my last exam, at which time I was told, why are you here? Go back to your other doctor. As far as I can tell this is not the proper way to speak to a patient. After redoing the exam he agreed that my last exam was done in incorrectly and that the prescription was wrong, he also agreed that I would need to redo my glasses, again these glass were not purchased thru Cohen. My next question to Dr. Needlman was being that the prescription was wrong who is responsible for redoing my glasses. His response was that he would talk to Steve about replacing the lenses, I guess Steve refused to replace the lenses because the next step was for the doctor to ask me to put the glasses back on at which time he began physically moving my head around with his hands to try to adjust the angle of the glasses to find out if a change in the angle would make me see better. The change in angle did improve my vision a bit but still not good. Next Dr. Needlman told me that they did not need to change the lenses and that Steve would only have to adjust the angle, mind you I was already told the prescription was incorrect, "how bending the glasses to match my vision is the correct way to fix the problem is beyond me" at this point Steve took my glasses to readjust them at which time I was told that they were not responsible for any damage that might occur. Steve made the first adjustment and without asking if it helped he pulled the glasses off my face and made another change, this time putting the glasses back on me himself while they were still hot from the adjustment process, I made a comment that they were too hot and they were burning my ears at which time he rudely pulled the glasses of my face and threw them on the counter saying ok we'll wait here for them to cool off, while the glasses were on the counter I noticed that one of the arms were bent badly and commented that he had ruined them, with this comment Steve got extreamly nasty and began yelling loudly "now get out and don't come back, go back where you come from and where you belong". Being Egyptian and having and accent this comment upset me at which time I began to cry, I would like to think that this is not an acceptable way to speak to anybody let alone a customer, this to me is harasment! After all this and the new exam and prescription, I was given a new set of contact lenses which again where not correct. Long story short I went back to my original doctor and paid out of pocket to finally get my vision corrected!

Do not use them as them as they do not know what they are doing. Otherwise, they are intentionally trying to screw the Customer.

I went for an Eye exam and the Doctor did a fine job. The help (lets call him Rob) was giving me a runaround to try and sell me a pair of glasses. I questioned my prescription that I was about to walk out with only to be berated and told that's what the Doctor found. I forced him to double check the prescription he transposed from the Doctor to find he made a mistake and I was leaving with a bad prescription. He said it was a good thing that I had him check. I can tell you that I am an Engineer and that's the only reason I questioned and pushed the issue (quite aggressively as he was very pushy and non-helpful). My guess is 9 out of 10 would have walked out with a bad prescription after paying there fee.

I obtained vision coverage through my employer and called this company in Shirley, New York because it's right in my Town. I made an appointment a month ago because I need reading glasses very much so. I explained to the employee over the phone the insurance that I have and that I don't plan going much over my allowance from my coverage. She told me I can finance the extra cost, etc. I said again, I only need reading glasses and I will not be going much over my allowance. I received a phone call minutes before my appointment telling me the Doctor is sick. My appointment was cancelled and I was told I couldn't be seen until New Years Eve. So I waited. I was getting ready for my second appointment this morning when I received a call stating that the Doctor had an emergency and my appointment needed to be rescheduled again. I declined the rescheduling. I do believe that this is due to my not planning on spending a lot of money there. I read other complaints about this business at this location and all I can say is, Shame On Them! Very unprofessional.

I recently went to Cohens Fashion Optical. I wanted to leave my frame and change the lenses. The doctor prescribed me one. I spoke with this company’s manager and he said that I would get discount, because of the coupon, which I got. So, in result I got wrong lenses and the manager blamed me. I need new lenses and I would need to pay whole sum, but there was no my fault at all. The manager lied.

Overcharging liars! I would give ZERO stars if that were an option. They charged me a "sitting fee" of $35 'in addition' to the standard exam fee. I was given a hard time about not wanting to order my contacts from them and was told that they would "match the price of 1-800-contacts" if I did. I was also told that I could return the contacts if changed my mind because they were a different contact than I had used in the past and was hesitant to try. When I went to pick up the contacts, I was overcharged by another $60.00 ($30.00 per box) and was told they WOULD NOT match the price of 1-800-contacts; because of this I requested a refund and it was flat out refused. I called the corporate office twice and they still will not give me refund; they offered me a "coupon". Why? So they can rip me off a third time?! Nope not happening! CROOKS!

Although I provided proof that the Dr there gave me the wrong prescription to begin with, the store refused to replace my lenses for free. I explained to them that I was out on maternity leave and just got back to work. I didn't have to wear the glasses when I am at home so I didn't realize that I had the wrong prescription until 5 months later. And even though I explained I was in and out of the hospital and didn't get a chance to go back to the store until now they still refused, citing store policy of 30 days exchange. I've been a customer there for over 10 years and I just bought 2 complete pairs of glasses from them that cost over $700. Never again willI come back to this store. Horrible customer servce. I will not recommend this store to anyone!

Unfriendly people who act like they don't give a damn. Was trying to get attention to look at a couple pair of glasses. But the babes behind the counter were busy chit-chatting away about their weekend plans. One "salesperson" was so scantilly clad that her cleavage was hanging out of her top! (This is a sales representative? She looked more like a fugitive from a bawdy house.) I walked out in disgust and went downstairs to Lenscrafters, where they seemed a bit more helpful. My advice: Stay away. Cohen's is obviously making so much money that they just don't care.

I was given (literally) a 2-minute exam by the doctor. It was the shortest/worst exam I've ever received. When I asked the woman who handles the insurance (office manager?) why it was so short she replied, "It's because you have Medicaid. The doctor can't be bothered with spending time with you because he gets paid so much more with private insurance."
This is DISCRIMINATION! My health insurance provider pays less, so I'm worth less? They were very rude and cold about the situation. I contacted my insurance company to let them know about the service I received.

DO NOT go to Cohen's Fashion Optical under ANY circumstances!

I have never been so outrageously overcharged in my life. I have optical insurance and yet I paid over $600 for a pair of glasses and sunglasses. I was told I had a "special prescription" that required thinner lenses which would cost extra. Even the optometrist was trying to sell me extras that I "should" have added to my lenses. It took twice as long as quoted to receive my glasses. Then the sunglasses I ordered were so barely tinted they were totally useless in the sun. The clerk admitted that the material used to make my "special" thin lenses didn't "absorb" color well. Apparently prior to buying glasses I was supposed to research production materials to request they not use inferior material to produce my glasses. After complaining they offered to remake the sunglass lenses out of the superior polycarbonate material without charge. If you must have their so called designer sunglasses make sure you ask what each individual charge will be. Perhaps it's coincidence, or evidence of the inferior quality of the glasses but these lenses smudge horribly. Never have I cleaned my glasses four or five times a day, until now. Stay clear of this company