COBY — Bought new DVD Recorder and sent it during warranty period but did not receive a replacement
I bought new COBY DVD Recorder off the Internet. The unit did not eject. I called COBY Electronics and the representative told me to send a certified check or a money order for $42. I put the money order in an envelope and taped it to the DVD Recorder Box and mailed it in in 09/20/06 to :
56-65 Rust Str. Maspeth, NY 11378
The Delivery Confirmation number is [protected]. I have insured mail receipt number VG [protected] US.
The package was delivered on 09/22/06. However, I did not receive anything. I called to inquire, the representative said that because the DVD Recorder is in the Warranty Period, they need only $6, and a copy of the invoice. I told him to take out the $6 from my money order and refund the rest of the money. I went on and sent a copy of the eBay purchase order. Time past and I never received anything. I called again. The representative (Richard) told me that they can't find my certified check and in order to get the new DVD Recorder, I have to send $6 Money order to their address. He mentioned that there is no need for the invoice because I told him that I can't see the item anymore in eBay due to the long time that passed. So, he wived this requirement and told me that they will send me the new unit once they receive the $6 money order. I mailed them the $6 money order on 12/29/06. However, I never received anything. I called them. They said that they did not receive my money order. Luckily, I kept the tracking number of my letter and the money order number. The tracking number is [protected].
The Money order number is [protected].
I called them again. The representative told me that he will send an email to his manager. He said that they will need another $12 to ship the unit. At this point, I told him that I'll not send any money and they have to find both the $42 certified check and the $6 money order and call me back. I never received anything, not even a telephone call. This is a clear Fraud Case - BEWARE!