Coach
reviews and complaints

I bought a bag online shopping probably on black Friday, but I receive a different color which means a wrong item. Then I contact 888.262.6224, so I was told that I would receive an email to help me return the goods or a phone call from the store to help me resend the goods. However, I haven't received any notice yet.This is the motivation and reason for my complaint. The following is my order information.

I bought an original bag from your store in Los Angelos 2 years ago, and unfortunately the handle of the bag started to stain my clothes and my hands. I am so disappointed because it never happened to me even with the non-brand bags. I am using it almost daily for one month now and I don't leave it in hot places. Even the long handle also stained my blazer yesterday.

Friday, September 20, 2019 Attempted to order a purse online, received an error code. Contacted the customer service department only to learn they had not received my order yet my account had three pending payouts to Coach. The representative who works for coach called an verified that the funds were available, however Coach could not locate the order. Therefore Coach would have to cancel the transaction for which my funds had been frozen to complete the transaction so how is it Coach can cancel the pending transaction but can't locate or process my order. Needless to say I am very disappointed in their online services. Sincerely Barbara Calhoun

hi i love using coach products specially the leathers in january 20, 2017 at city plaza taikoo shing hk i bought pbl metro xbody with code 72315 black actually i seldom use it because it was too big for my size maybe i just use it for 5 days until now so i opted to buy again a smaller size last july 22, 2017 of the same year which is chrls sm msngr lthr with code f72362 black at citygate tung chung lantau hk i was very happy with it because the size is better for me until now i am using it i have no problem with this but for the 72315 i am complaining now because just recently i was about to use that bag i found out the starp was worn out there are excess furs coming out from the strap please see attached picture unlike the f72362 the strap is firm and up to now it does not worn out i hope you can help me with this problem please see attached pictures i send both bags picture so you can see the difference hoping for your kind consideration. my email is [protected]@yahoo.com

I am using many coach Bags/Purse for last so many years and was quite surprised to see that the Coach Bag purchased from Coach Outlet at Premium Outlet Mall at Aurora, Chicago, US.

the Bag was kept with the cover as provided while purchasing in my wardrobe with best of the care . the bag which was of Pink color turned into yellow and hence I am unable to use the same

I received the above item as a gift from my son, Alex Charner on April 4, 2019.
(Gift accepted on Apr 4, 2019, order number [protected])

I love this leather iPhone case however, after 2 months of normal use, the plastic corners that hold the phone in place within the leather casing, are chipping and falling apart. My concern is that if one of the four plastic corners completely cracks, it will no longer be able to hold my phone. This is an important manufacturing flaw.

I would appreciate it if you could replace the item.

Ship to:
Barbara Martinez
10350 West Bay Harbor Drive Apartment #6AB
Bay Harbor Islands, FL 33154

Gift card code
[protected]
Gift card PIN
[protected]

Thank you,
Barbara Martinez
[protected]@mac.com
Tel: [protected]

I have horrible stains on my bag and will not use it, my boyfriend brought me this beautiful bag, I love it, and use it maybe 10 times, never put it on the floor, but was told these stain came from me carrying it and it rubbing on my jeans so even if I clean this bag it will happen again, I would have never brought this bag if I would have known this. I will submit shots of the bag. I am a big fan of coach bags they are all I use, but after this, if this isn't resolved, my boyfriend said I better choose a another designer, because he will not buy me another coach bag. (My request is another bag without the suede.) I have gone back to the store, and was told there isn't anything they would do, she offered me nothing. I called up coach complaint's and she wasn't helpful either. THE SHOT'S I SENT ARE OF THE DAMAGE BAG RUST COLOR. AND TO SHOW YOU ALL MY OTHER COACH BAGS, BECAUSE I AM A FAN OF COACH) I HOPE YOU WILL LET ME CHOOSE ANOTHER BAG. THANKS PAMELA PECORA

On 3/22/2018, I purchased a Coach purse in Orlando, FL while on vacation. I am a work at home woman and use it sparingly. I was told I had a year's warranty on it. Last night, I noticed the bottom of the purse was worn looking and the seams were discolored and the straps are showing wear and tear. I used the Coach cleaner and that didn't work. I expected more from a Coach product. It's been only 10 months and I thought your product would last longer than that When I tried to return it, I was told by the Coach Store in Grapevine Mills, TX, that I had waited too long and it was not possible. I thought you would stand by your product and I'm very disappointed. I will be more than happy to send it to you for you to see.

Sincerely,
Lois L. Kasznia

I am a repeat customer having purchased at least $30K over the last 5 years. Never would have I would have thought that Coach would allow itself to become as petty as a rank & file brand and allow its millennial store staff to diminish its brand equity. Recently purchased my wife a bag for Christmas which I purchased on Nov 15. Initially I was completely discounted by the all to over the top extreme "too rainbow" sales associated whom assumed that I was a nobody with no proceeds. He gave me the "glance" and dismissive stare and had the balls to suggest I try K-Mart. Hey alright, I was wearing short and looked like a [censored], but that doesn't allow you to speak to me like I am a [censored]. Another sales associate actually had the professional decorum to apologize, calm me down and facilitate the sale - however upon inquiry advised me in no uncertain terms that the holiday return policy was 30 days from Christmas day. Great, gave my wife the bag, in addition to a new XT5 Cadillac, and various other items and jetted off to Mexico for New Years.

Today we returned to the Coach store at the Willowbrook mall in Wayne NJ only to be advised that we missed the return / exchange period by 5 days and that my qualification to exchange actually terminated on 12/15. I cordially advised that I was advised in no uncertain terms otherwise that we only wanted to exchange the bag (which incidentally was still in its original packaging, unused, brand new) FOR A MORE EXPENSIVE BAG and for which I was happy to pay the difference over and above the $700 I had already paid. I was advised that it was too late and there was no recourse. I tried reasoning and asking if it was good policy to loose a return customer whom would most likely spend even more money as opposed to bending policy over a mere 5 days. I was advised it was too late, no recourse.

Extremely upset, I took immediately took my wife to Chanel at the mall at Short Hills, NJ. I bought her a new bag at $2, 500 in spite of Coach's petty crap. When I inquired as to their exchange policy, the sales associate advised; " this is Chanel, if you have any issues just return and we will handle it however you would like", I was STUNNED. I asked about timing and the associate politely chuckled. Chanel I was advised is "timeless". And then she stated with a smile: "you would have the same experience with Louis Vuitton or Fendi, I CAN'T SAY THAT FOR COACH".

So the next time the Coach execs are trying to figure out why their share price is slipping or why they holiday sales are off - this is the reason. Sales 101, your customers make your business.

Shopping while black on vacation with my family from north carolina to california took my daughter to to santa monica mall let her use her own little credit card trying to teach her how to shop correctly keep her balance the young lady was calling on a walkie-talkie watch the black folks is everything ok she didnt take her eyes off and ask the ladies when my daughter didn't have enough money which I covered with no problem is everything okay what it is doing over the walkie-talkie is every think ok she didnt help the two customers she should have been helping they didn't even buy anything they left while we actually purchase. Something what an embarrassing thing to happen to a 14 year old child while on vacation with her parents shopping while black in santa monica mall don't even do it don't even go in the coach store!

I own a pair of Coach sandal shoes A 3348 Carolyn G04 7 1/2B. The entire wedge is disintegrating under the coach emblem material. I have only worn these shoes approximately 3 times prior to today. As I was walking, the shoes began to feel funny so I took them off and I realized that the whole wedge on both shoes are crumbling under the material. I am very upset that these shoes are not holding up to the Coach standards considering the cost of them.

I bought 2 pairs of coach sneakers. I wore one of the pairs and in one day the extent to the damage on the back of my heels was so bad that its 2 days later and I can hardly walk. My heels are in the raw and burns when I shower. I can not believe that such an expensive sneaker and such a known brand can cause this kind of damage. I have another pair but I'm afraid to wear any of these sneakers. I was trying to add photos but this area of contact will not let me. I give coach sneakers a thumbs down and would not recommend these sneakers to anyone.

On the 20th of Oct I had bought the New York Coach perfume 3oz bottle for a birthday gift to myself. Little did I know my boyfriend had bought me the larger version 9oz bottle from Ulta. Heres were my complaint comes in, the two identical bottles had two very different smells. As if one was extremely watered down or something. I had got mine from the coach outlet and him Ulta. I feel as though I should get our money back or a new bottle, what do you think I should do?

hi
I purchased a coach pocketbook a few years ago and I absolutely love my bag but barely carry it because of the wear and tear of the bag. I know things happen to merchandise but I have a bag that has presented a manufacturer defect. When I returned to the store; knowing that my bag is past the warranty period the sales rep mentioned that they stopped making my type of bag due to the defectiveness of the straps cracking. If that is the case then I would say that regardless of the longevity of my ownership I still am not fully responsible for the damage to the bag nor should I have to pay the amount of $90 to repair it since the fabric used has been known to cause the defect of the straps loosening and chipping. this has been causing scrapes to my arms but I do love my bag so I still try to carry it over my jackets. I really would like it if someone could accommodate a complimentary repair to the patent leather straps and as the sales rep told me they now make them in leather since the patent leather was not a good make up for straps.

Dear Coach,

About 4 years ago I purchased an expensive ($100) wallet from your outlet store in the Tanger Outlets, Lancaster, PA. The coin section zipper is now not zipping - i.e. the zipper teeth separate on either side of the zipper pull making openings for coins and items to fall out and the wallet useless. See attached pictures.

I have a 1/3 your cost Rolf brand wallet which is the same style wallet - at least 30 years old, well used where the coin pouch zipper has never broken. It's frayed and dirty around the edges but still a viable wallet. I have now resurrected this wallet instead of the much newer coach wallet.

I will never pay the price for a Coach product again.

Around the first week of April my husband bought me a coach purse for our anniversary. And sadly a few days later he passed away so u can imagine how much this purse means to me. I never leave the house much so I rarely pack it and a few weeks ago I noticed some items missing in my purse so I got to looking and the liner was torn on the inside. I tried to use safety pins to hold it together but it didn't help so I had to remove the lining completely and when I did I was shocked at how poorly the inside of the purse was sewn. Also on the outside the rim of the purse its Raveling. Looks shredded. I have pics of all of it. Coach is my favorite handbag that's all Ive carried for years but thIs has disappointed me so much.

5050 Factory Shops Blvd #460, Castle Rock, CO 80108
I'm a San Francisco resident who decided to visit CO for the first time. On my way to the airport, I decided to visit a Coach store (address provided) above. I have to say that it was the worst experience I have ever had. I walked in the store and I was amazed by how many beautiful colors and purses were in there. However, the moment I was approach by the lady in the front, all my husband and I received were racist comments. We were not asked how our day was but she was rather more concerned about "when we were going back to Mexico" HOW CAN SOMEONE SAY THAT?!
Immediately after I heard the associate say that, I exited and went to a different store where I felt welcomed. It was very unfortunate to experience this uncomfortable situation.

I bought a large accordian zip wallet and within the first few months the zipper began to snag. I sent it back under warranty to which is was supposedly repaired by one of Coach's Craftman... joke. Fast forward the zipper began to snag again. I could not deal with it right away because I was dealing with a difficult pregnancy. I reached out to Coach and they advised it was no longer under warranty but I could send it in and they would tell me what it would cost me to repair out of pocket. I was not happy with that but went along anyways. I get the wallet back in the mail, unrepaired with 10% off coupon. This is NOT satisfactory to me. The wallet is in pristine condition other than this clearly defective zipper that was NEVER repaired by their Coach Craftman... now I am the one left holding the bag... literally. Not a happy customer. ~ Ingrid Andersen, Miami, FL 33179

My name is Debbie Beaty. A bit of background on myself.. for the past 25
Years, I have been a very loyal customer purchasing several bags a year. Now my husband, and entire family are also loyal customers.
Last year, I purchased a bag that was not in stock. Coach said they would mail it to me and a few weeks later a bag and wallet came wrapped in a box. I ended up extremely sick and in and out of the hospital and treatment centers for this past year. I now opened the box to find out that the bag and wallet I had purchased and requested was not the one they had sent. They sent a different bag that I would never wear. I called coach and was told since it was a year ago, they would do nothing.
I am writing to you and requesting that this bag and wallet be exchanged for something I could use. These items are still in stock and brand new... paper, bag, box, etc.. Coach could easily sell them. My phone number is(847) 366-8668. Please call me and let me know what you can do to assist me. If nothing is done, this is the last bag, etc. My husband or I will ever be purchasing from Coach. These are extenuating circumstances and I know if you would like to, something can be done. Thank you in advance.
Sincerely,
Debbie Beaty