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nonsense rule to buy and bad service
I go to Coach at Camarillo Outlet today 06/18/2010. Seller tell me that I can buy 5 bags per person. My aunt got 5 and I got 5. The cashier name "RENEE" tell me that my aunt can't use her credit card to pay for me. I understand that one name per bill. So I tell my aunt that I have 1 credit card 180 dollars and debit 50 dollars.RENEE swipe my 2 card but It's not enough for my all bags price 380 dollars. My aunt she open her purse and give me 200. RENEE tell my aunt " You can not give her money she has to use her own" OH ! GOD.. I think it non sense. if i know before I will borrow my aunt's money outside. But I can stop purchase it and go out side to borrow her money and come back so I can buy it. But why I have to do it. This rule is nonsense itisa cash! My aunt ask Renee can I go to the ATM, She say yes. I go out to see my husband and get cash from him. I come back and the others seller do it for me and she say my card not approve. I ask her that why my card not approve. she say cause I go to ATM. OH! no...o.. stupid. My aunt say because the seller swipe my card the first time it makes my money gone. Renee, stand near the seller who do it for me say that she didn't do anything to my card because I didn't sign any bill. The seller say louder that my card not approve. Everybody in line listen too. It's make me feel bad to Coach service. so I'm not buy it all and my aunt she return all her bags which she just buy it too. After I check my credit and my debit. my money gone 180 and 50 already so I call to the bank unauthorize my money...really bad..I will not buy or get in the Coach anymore...I can go to shop Coach at Topanga Mall CA The seller very bad too. She talk and she look at me like I have no money to buy. I ever go to Dior in topangp Mall She nice really nice more than the seller who sell a bag cost only 100-700 dollars in Coach store.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude customer service representatives that don't want to help you
I am writing this review about the Mega Bus customer service representatives, as I have never used other Couch USA bus services therefore, cannot comment on them. I had used Mega Bus many times to travel from New York to Boston. Last May I had to change a reservation date twice due to a family member that was in the hospital. When this family member passed away I called mega bus multiple times attempting to put a hold on my reservation or get some kind of credit as they do not allow you to cancel a reservation and get your money back. I was okay with that but I wanted to postpone this reservation indefinitely as I did not know when I would be up to traveling again. The representatives were horribly rude and aggressive in the way they spoke to me. All of them would tell me different things and blankly attempt to get me off the phone - (putting me on hold for 30 minutes and then hanging up on me) One girl told me she was sorry they couldn't give out free trips away to anyone who asked for one. They spoke to me in such a condescending way that it brought me to tears. Then eventually someone told me they would give me a credit for the round trip that I paid for and that I could call when I knew the date of my new trip, give them my name and email and they would give me my trip. I had a sneaky suspicion that this did not seem right but was so done I accepted what they told me. Now a couple months later I am dealing with people telling me that my name is not even in the system, that they don't give out credits, that the person wasn't authorized to give me a credit. All of these representatives are just as rude and aggressive. I have been on hold for 30 minutes at a time just to be given the number to a voicemail, where no one calls you back. It had been horrible. Rude customer service representatives that don't want to help you they just want to get rid of you.
bad service
$400 might not be a lot of money for a purse for some people, but my son and husband splurged on a COACH purse for me - gray leather - beautiful - but it immediately began:
- Lining tearing
- Gray leather turning purple
The very kind people there had me send it back at my expense and repaired the lining but did not address the purple color. When I called, I was told I could send it back again at my expense (and time, it took weeks for it to be returned). When I hesitated, the customer service rep explained dye transfer happens to COACH purses. Sad.
Now its sitting in my closet - I could have had 5-10 fun purses.
The complaint has been investigated and resolved to the customer’s satisfaction.
Take it back and have the sales rep at Coach send it in and ask them to wave the shipping fee. Don't keep a bag that is poor quality. That is alot of money.
undelivered items
I have placed and order with this site on Feb.22, 2010 and a credit card transaction had been made to my account and it's been over two weeks and I still have not recieved my items. I have tried many times to track my items and I have been given information which has not been able to track my items. I also sent many e-mails to the contacts given on the site for help and no one ever replys back. All I want is my items or my cash back I have my order numer, tracking number which is not working, I also have the reciept from them taking my cash and still nothing. Please help me get to the bottom of this. Thank You! Alicia Blagg
The complaint has been investigated and resolved to the customer’s satisfaction.
The Store Manger Of Saudi Arabia At Jeddah How Is He A Manger..?! He Has No Respected Way To Talk He Doesnt Know How To Even Respect A CUSTOMRE! The Way He Speaks The Way He Looks .. Is This A Way To Treat A Customre?! I Need An Answer For This
Thank You.
I purchased a pair of coach shoes. After only 1 year the inside lining is ripping. I paid a small fortune for them in Macy's. I will never buy coach shoes again.
I just purchased the item and I have not recieved the item yet. I am too very upset. How did you get to the bottom of this? My email address is Janelrbsns88@gmail.com
consumer beware
Coach have several stores (factory outlets and department store) within 10 miles of distances selling same merchandises with huge price differences. I spent $398.00 for a purse in the department store and found out that the same purse was on the clearance sale in a nearby outlet store for $145.00.
Who will be saisfied with this kind of experience!?!
The complaint has been investigated and resolved to the customer’s satisfaction.
Just newly purchased leather man’s jacket zipper stacked to a bad quality. Repair was offered only for price. However, on the website they declare that it is free if the item is bad quality. Sent several e-mails to customer service . However , received only misleading information.
Your company is the worst company I've ever dealt with! I'm going to make sure I let everyone I know about how unprofessional your company is, even when you're a big purchaser! Good riddance!
Hi
My husband bought coach bag from dubai in june and in just 3 months the color of all the brassy parts of bag faded and turning grey from the golden even the logo and zip
I a m really dispaointed by this
I am residing in bahrain and i m clueless where to show it now
I hope you will help me in this regard thank you
Please take a good look at the pictures. It has completely torn from inside very poor leather quality. From the outside it's ok there is no damage.
Replacement is a must. We didn't pay so much to get this poor quality.
This was bought from US.
I purchased apair of medium coach earrings. The earrings have tarnished. I took them back to outlet. The clerk stated jewelry return is 90 days. I purchased 3 pairs of this earrings and the other 2 have not tarnished. They were purchased on 11/16 as Christmas presents. I haven't ever had jewelry tarnished like this. No replacement is ridiculous.
i bought a pair of shoe and the whole sole came off at my daught birthay dinner embrass
Beware - icoach outlet.com claims that their products are leather- they're not - fake, fake. you are better off. I thought their products are old style and now on clearance sale. I admit I should have known better. You order it online and it came from China - no e-mails and no specific instructions about return. I got it - you cannot return it just put it in the trash
never received merchandise
I ordered 3 coach purses on Dec. 3rd for Christmas presents I was informed that they received the order and my credit card had been charged. I was also informed that they were in stock and they would be shipped with in 24 hours and I would receive them within 3-5 working days. It is now Jan. 4th and I have received nothing they NEVER charged my card and it screwed my Christmas up as they were presents for my daughters. They kept telling me they were shipping and when I would try to track them all it said was they were getting ready to ship HA WHAT A LIE DO NOT BUY FROM THEM you will NEVER get your merchandise!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service/bus didn't stop
I'm really disappointed to the Coach USA. The service is really poor and getting worse and worse. I was waiting for the bus at Whippany stop this afternoon. I saw the bus coming and I was waiving my hands to the driver, but it still passed without stopping...I called the Coach USA company immediately and was told" the bus couldn't return since it already passed". Is it joking?It's their mistake...Actually it's not the first time they make this kind of mistakes but their management team never pay attention to. Some of the drivers didn't get enough training and lost the way always.Professional?Even their attitude are rude to the passengers while they are making mistakes.The call center with poor service too, sometimes i tried to check where's the bus and how long shall i still wait while i have been there waiting too long but they even lied to me " we can't touch base with the driver and we can't know the lcoation. It's slow today, just wait". I was waiting in the crazy snow in last winter for over 2 hours but still didn't catch the bus. I was almost freezing, if they can tell me the truth i don't need to waste such long time to just wait and wait...The truth is that there's GPS on every bus and they can communicate with the drivers by speakers on the bus. I believe a lot of pessengers experienced the same story i had but the problem is the Coach USA never improve. I bought the tickets, shouldn't i get my basic rights?Is that the way Coach USA running the company?A lot of passengers choose to take train or drive due to the bad service.
The complaint has been investigated and resolved to the customer’s satisfaction.
i bought alot of money in coach bag .why do not you give your guests paper bags.?i suspect this manager is discrimination form asuans.
if you do not improve i will go to bbs. and youtube to tell customers to resist your products
I used this item almosts 3 years. How come coach products only lasting for 2 and half years. I bought it from usa.
On Saturday, May 28, 2016 at around 2:35 pm, I was crossing Main Street at No. Essex St in Orange, NJ. The 44 bus #6525 was at a red light. The driver was so eager to make that right turn on red. He did not pay attention to the pedestrians. I was very close to the bus as he proceeded to turn. I can see why there has been a rise on pedestrian/bus accidents.
I have the same problem with bus 780 and the driver number is 141 I had a argument with the driver for being early and passing by me too the point one night he almost hit me I have every right as a us resident too speak my mind if your services aren't right I buy monthly bus passes and been walking from wood ridge too Passaic terminal for the last pass two weeks this is not fair as a proud tax payer I deserve too be treated in a proper manner also the supervisor juan isn't helping one bit can u please resolve this issue asap thanks ! if u don't take action for this I will take legal action !
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Most discussed complaints
I placed an online order with Coach Outlet and received confirmation of the order on 6/**/2020 4 (opinions to this review) I am having trouble getting receipt details for my purchases from Coach customer service and the two Coach stores 4 (opinions to this review) I wanted to buy a nice purse and wallet for my girlfriend for Christmas, and my friends recommended Kate Spade 4 (opinions to this review) consumer beware 4 (opinions to this review) Coach Outlet 1 (opinions to this review)Recent comments about Coach company
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Policy states that no more that 5 bags per customer. Your aunt already bought 5. You didn't have enough to buy 5. Your card was declined for insufficient funds. Taking money in front of the employee constitutes you aunt buying another bag which is against policy. You apparently already bought at least one if the money was taken out and if returned, had not had a chance to show up. A refund don't show up instantaneously. Don't be surprised if you drained all your funds from the bank to pay for these purses, the bank will charge you a fee for insufficient funds even if it was returned eventually.