Coach
reviews and complaints

Hi
I am a huge coach buyer. I love your products . I bought a trenchcoat style from Coach while back. I only wear it couple times because it was expensive and I tried to save for special occasions. Anyway, I had it dry cleaned by the speciality, I had no stains .I just wanted to get it freshen up.
After cleaning the coat hot damaged. The rubber stuff under the fabric came out and it became unwearable. I was very disappointed because I paid a lot. But the quality is very poor.
I do not have the receipt.
I think I should be entitled to something.
Please look at the photo I'm sending.
Thank you
Amy choi.
[protected]
Email : [protected]@gmail.com

I got a corner zip wristlet clutch about a year ago after the one that had was stolen. The one I previously had lasted me I think around 2 to 3 years before it was stolen and this one has already broken. One ends of the strap that goes around your wrist has broken out of the stitching.

I would repair it if i could but it seems abit to hard.

Hoping you can help.

Hello I got some prescription coach sunglasses from my eye doctor. I really like the glasses but the case that it comes in is pretty small. My frames are large and when you put them in the case you have to push down on them to get them to fit in. And when taking them out you have to pull on them pretty hard to get out. I don't want to break the frames or scratch the lens. Is it possible that I can have a larger case for them. Just picked up my sunglasses on 5/17/18.
536913(Crys Lt Brown/Dark Tortoise) 56 18 140 3N HC8171(L152) T CE

Date: 5/4/2018
Location: Philadelphia Premium Outlet
Store:05457
Operator: Mecky ( person that is rude )
Associate: Charles 122071

Bought 5 bags and 5 wallets for gifts and personal use, after paying I asked from the operator for 1 big paper bag since most of it was for gift but she said she is not supposed to give a bag and never in my entire life came across buying branded goods saying such thing! with very bad attitude she gives me that bag!
As I ready to leave the store opening the door she slammed the drawer or something on me and giving the most mean and sarcastic look ever! I just spend my money on 10 items in there and I don"t expect those kind of treatment for your staff, very unprofessional and such a disappointment. I was carrying lots of bags in my hand so I just left.
CAME BACK ON /8/2018 to get a men wallet 1pm
I saw Charlie and told him about the incident and he call KEVIN the store manager.
Kevin wasn't listening well and instead saying I was racist because I was addressing her as Indian lady since I don't know her name. I was so shock because what am I supposed to address? I am asian and I am Chinese, my english is not so good and it is common to be addressed us as Chinese lady. Kevin was not listening to customer well and he was arrogant and just doesn't gave me any chance to speak as I deserved. He is not qualified enough to be a manager I must say, lack of experience still. I was just wanted to ask the lady why she was giving me attitude and slammed the door if that was her intention and she pretend she doesn't"t remember me and the arrogant manager kept cutting me off when I was talking.

You must revised this person this manager of your. I think he looks down on people and the one who is racist.
How can you not give bags for client, 1 big item needed 1 bag at least. Ridiculous!

DON'T YOUR COMPANY HAVE ANY POLICY ON GOOD ETIQUE AT WORK PROGRAMS OR SOMETHING?

I seen a purse on the Coach outlet website and called and outlet store out of state because there's not an outlet store near me, they had the purse i wanted but said they wouldn't ship it to me, very disappointed and plus i was told that it may not be continued. I have enclosed a photo of the purse I'd really like to have and if there's any way it can be shipped I'd still like to purschase it for the price i was quoted for

I ordered a pair of shoes in store to be shipped to my home. After anxiously awaiting the package, the shoes I ordered didn't arrive. I phoned a customer rep in Florida and was told the shoes were out of stock. There was no correspondence before hand and to make matters EVEN WORSE I have to drive 50 miles to get a refund because the cashier put that cash was paid instead of the credit card I used. Such a freakin inconvenience and so unprofessional. I have spent too much money at Coach to feel as if my time isn't valued.

I purchased a hand bag from coach outlet around a month back and have used only a couple of times. But to my surprise on the second time, I was holding it for hardly 1 hour but in that the bag caught hold of the color of my dress I was wearing. Since then I am trying every way (from YouTube and other web media) to remove the stains from the bag but failed. Infact the bag got discolored. I am very disheartened by seeing that the leather color of the bag came out. It was my mother's favorite bag. She also is very sad by seeing the the condition of the bag.

Was at the Woodburn outlet mall on black friday, shopping at Coach. I was with my mother-in-law. She bought me a purse and one for her self. We stood in the checkout line for about an hour. When it was our turn to check out, my mother-in-law asked the cashier if she could put another hole in the strap of the purse and the cashier told her "no I can't do that right now, we are very busy, you can come back later and we'll put one in for you then!" That was so rude of the cashier! That is BAD customer service if you ask me! If it's so hard to give good customer service on black friday, maybe coach needs to change the way they do black friday then! Hope this gets fixed! Thanks, Jamie K. @ [protected]@yahoo.com

My mother in law was so excited to give me a coach store gift card for Christmas and she encouraged me to make a purchase ASAP. I purchased a bag online 11/23 with my gift card and the remainder amount after using the gift card was below $2 which was charged to my credit card. After the passing of 5 days, I attempted to track my order online but no record of my order. I contacted consumer services on 11/27 and spoke with rep Corcina. She informed me that they no longer had inventory of my bag in Jacksonville so they weren't able to fulfill my order through the store since I made my purchase with a "gift card". WHAT? She told me that my gift card was being returned to me by mail and it is now my issue to resolve and get another bag. I understand that sometimes errors can happen on behalf of the company however I truly feel like I am the one getting punished although I haven't done ANYTHING wrong. The proper way to have resolved this would have been...electronic communication asap to the consumer explaining the error (since the purchase was made online) and a discount or credit towards my next purchase. None of this happened. Instead, I was told they had MANY orders and this could happened. Translation..we DON'T need your business. I have been shopping with coach for over 20 years, I am quite sure a competitor would appreciate my business. Thanks but no thanks.

I have been a coach customer for many years nd I love the customer service provided there in comparison to other purses around that price range i.e Michael kors I usually always but retail well my husband does I have bought outlet a couple times but this store location was the 2nd time I had been nd if it wasn't for 2 of the other ladies working there it would have been a nightmare especially with the racism in our country right now it's ridiculouse that I'm spending money in a store nd someone who doesn't spend just walks nd leaves get treated better than I do. Me nd my mother walk in to buy a couple things my 3year old want to use the facilities I was about to walk out but I heard another lady ask a sales associate named Victoria for the restroom nd she said of course this nd that so since I had like 3bags already choosen I thought u know what I'll ask her so I go up to her to ask for the restroom she looks at me super crazy nd says no bathroom I'm like ok i just clearly heard u tell that lady but I just shut my mouth nd walked out I was about to not purchase anything but since my mother stayed in the store I had to come back I was going to tell her drop everything our money is no good here even if everything we ate wearing is coach I was about to walk across the mall to Michael kors when a young lady named Claire comes up to us apologizes made us feel like the reason we shop at coach if it wasn't for her I would never be going back that lady Victoria was so rude when we went to check out she never apologized she just stood behind the counter looking at me crazy I did not even look at her because i felt unsafe she looked at me like I was in a bad neighborhood.. but the girl behind the counter I believe her name was Yassmin made me feel ok nd safe. My experience was so bad with this Victoria girl I had to take time out of my busy schedule to write this complaint it was truly horrible I hope u guys can do something about this because she cannot be tarnishing coach brand name with her horrible customer service nd overall cannot be judging people like that it's not right because the lady she allowed into the restroom did not purchase anything nd I did but besides that it's just wrong trust that my family nd co workers will be heading about this

We are residents of India, however about 7-8 years ago we had purchased a premium coach bag from the United States from its retail stores. It was the basic coach bag cream colour. However, it was left absolutely unused and when we looked about to use it. It was found to be brown in colour. We request you to change our bag. Waiting for a prompt reply

Placed an order for the purse above for my mother's 70th birthday. Confirmation / order [protected]. This was done on Oct 16, 2017. Check my emails and waited for my mother to call on her birthday Oct 26, 2017. No call from mom. So, I went to check status and it stated cancelled. Customer service cannot explain what happened. Ruined my surprise, you only turn 70 years old once.

Why did the customer not receive any notification. Per customer service a notification should have been sent on Oct 17 via email. No such event occurred all mailboxes have been verified. Also, something of this nature a call to the purchaser would be the proper thing to do.

The customer service agent was polite; yet, offered nothing. I am a long time consumer of coach and easily have spent well over $12, 000 on Coach products as gifts. One simple fail and no customer recovery offer has placed me in a position to no longer be a consumer of coach. I will be making major purchases for purses for the women in my life this Christmas and surely this will be in the range of $1500 to $2, 000. It will not be with Coach this Christmas.

Since I am a Director myself and expect the highest level of customer service for my employees. This would never be tolerated by me personally by my organization to not compensate the consumer for my organization's error. The customer is not always right; but, the customer is the customer and I do not want my long-term consumer, or any consumer, to go to my competitor and would have taken accountability that we failed the consumer.

Dawn, self-declared “Assoc. Mgr.” at the Arundel Mills Coach Outlet in Hanover, Maryland was rude and extremely difficult to work with. She did not value or respect me as a customer. I had to call Coach CustomerService (Dawn gave me the number since she would not assist me further). The agent was incredulous at how I was treated and asked to speak with Dawn. She refused! Dawn insisted that the customer service agent call her at the store. She would not use my phone. Dawn was being downright difficult! I cannot believe that Coach trains any of its employees, especially someone claiming a managerial title, to act in such a dreadful and unprofessional manner. She had no concern for customer retention and, believe me, Coach has lost this customer forever because of Dawn’s lack of professionalism and dis concern for the customer. I had a messenger bag, which was unused and still being sold on the store shelves. Dawn refused to return it to my credit card since it was Oct. 18 and the ship date was Sept. 8. Customer service said that she could make an exception, but Dawn refused. Dawn was on the phone with the customer service agent for 20 minutes. If Coach cannot return this bag, then Coach can take me off of their mailing lists and forget about seeing me for birthday and Christmas. I will inform my family that I will not accept any gifts from Coach, either. Coach can thank Dawna at Arundel Mills for that!

i purchase a tote bag from premium toronto store i was in love with its color and reversible utility i bought i june 2017 and has torn from corners all four sides within no time
i bought it in june from premim outlet toronto, wish to have arefund of the bag as its ahard earned money and after looking at pivtures u can judge i can carry a torn bag,

hemakshi gupta - name
email [protected]@gmail.com
purchase month june 2017
mode of payment card

I have a coach bag given to me as a birthday gift from my sister which I loved and was proud of until in less than 3 months the handles started cracking and peeling to the point that I cant even hold the bag. I had to stop using it and said to myself to write a complaint; which in my hecticness of life just didt sit diwn to do until this weekend I saw my back ane tried to use as is but in my first trial I felt sooo embarassed that people would notice but even worse, I just cant even hold it with the pinching of the cracked hard material of the handle. I felt truly cheated to the point of writing this complaint and calling this out. Hoping that my special gift can be repaired by coach or deservingly replaced.

Coach said they whey sending me a label to send my coach purses to see if they can be repaired. I talked to someone (Alexa) on the 14 th of September . She sent something but not a label. Called on the 15 th of September and talked to a customer service person ( Renee) who made a profile of me and promised a label which I have yet to receive. The Coaches I am trying to get repaired are not worth the price you pay. Plus your word to help the customer is terrible. Plus the Beachwwood store called their self cleaning and polishing my bag is a joke. I could have put black shoe polish on my bad. I though they would have done a better job I will be out on social media complaining about your company. I will never purchase a coach bag again they are a piece of trash and should be treated like trash.

For the first time I bought what I thought was a luxury item- coach handbag and purses. I am 53 and my husband brought them for me from Coach Shop in Shorten hills Mall Newark New jersey.
Within 12 months the zippers frayed away from the seam. I have put up with a broken zipper for 12 months now as I refuse to throw away an expensive item.
Other friends of coach handbags told me this week there was a complaints department and to complain. I see from the blogs that this has happened to other women.
I will not buy this luxury brand again and I will be telling my coach friends who encouraged me to spend the money in the first place, praising coach handbags and the durability, not to purchase again and let them know of the frayed seams and consequently broken zippers.

The last two purses I have purchased have had the handles start "fraying" fairly soon. (6 months) Never had this with previous purses. New material? New manufacturer? It's annoying and looks cheap and tacky.
My friends have noticed this on theirs as well. I want to find out why and what you are doing about this before I purchase another. I may need to stop buying coach, as much as I love it.

A month ago, I went to shop at Coach at Woodbury Outlet in NY. At checkout, I saw a nice bag that another customer was trying to buy. I asked the cashier how much that bag was. She told me $39. And then I asked for 3 same bags. The cashier sent another Coach associate to get them for me. When they rang me up, it was $59 a piece. I asked them why that was the case. They said that they do not know. They would sell at whatever the tag rang up to. I asked why I would pay more than other customer. The store manager came. He was very rude. He would not apologize and act very aggressive. I think because I am an Asian. He said he gotta go and have a nice day. I called Coach customer service hot line. They would not help. I called them again and again to get an apology for poor service. They offered a district manager's phone that did not work. I can now understand how Coach is losing shares to Michael Kor. They should be next Sears. Shameful brand.

I've never been so disgusted by impolite, rude, and disrespectful sales clerks in my life until I met a young lady named Dalia at the woodburn outlet mall. I believe that attitude and feelings should always remain outside of work and never to be taken out on customers. Dalia's attitude was appalling and I did not deserve that kind of treatment, nor should anyone else. She was absolutely disrespectful, and I will call customer service/corporate to handle this situation.