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Club Penguin Island Customer Care Service

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The Walt Disney Company

500-1628 Dickson Avenue
Kelowna
British Columbia
Canada - VIY9X1

Customer Support Phone Numbers

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Club Penguin Island Complaints & Reviews

Club Penguin / Sneaky Recurring Billing Ripoff

As
ashmac on Aug 3, 2013

Yep. I got scammed too. But not "technically, " which is what they rely on. A year ago, when I clicked the "1 Month" button on Disney's Club Penguin site, they set billing to recur. They've since changed their membership graphic, so it's a little more clear now than it was a...

Club Penguin / deceptive practices

Fh
fhanna on Mar 3, 2013

CLUB PENGUIN: THIS IS A HUGE SCAM. PASS THIS MESSAGE ON TO AS MANY PEOPLE YOU KNOW. I too have been scammed for years. Lost the child's username (he stopped using it and forgot it) and years later, my child is now an young adult and I was still being chargedI Out of frustration I...

Clubpenguin.CP.com / This site is a Phishing scam

Vo
Volbare on Aug 9, 2012

This site is a Phishing scam it steals your password so that they can access your club penguin account.

Club Penguin / Membership overcharging

Fr
frustratedwithclubpenguin on Feb 16, 2012

Club Penguin has a deceptive business practice! Do not sign up for membership! When you sign up for a 1 month membership for your young child, you will be charged for months on end until you notice that you are still getting charged. Even though they CAN verify that your child stopped...

Clubpenguin.com / Site is NOT Secure

Ma
MaryBear on Nov 1, 2011

Not only do I NOT recommend this site, but I recommend you stay away from it. There are safety issues that they know about and are not addressing. They disregard the parents and treat them as though they are the children and not the adults. They take your money and then get rude with you...

Clubpenguin.com / Scam

19
19cheeky96 on Sep 7, 2011

Club penguin is a game for children to play you shouldn't have to pay real money just to be a member and say if your a member then your not they take everything of you when you have been paying them money for all that time for god sake its a game at the end of the day its not fair if...

Club Penguin / Site Not Secure - Accounts Hacked - Customer Service Rude

Ma
MaryBear on Jul 30, 2011

Not only do I NOT recommend this site, but I recommend you stay away from it. There are safety issues that they know about and are not addressing. They disregard the parents and treat them as though they are the children and not the adults. They take your money and then get rude with you...

Club Penguin / Took £100 for no membership & offer £11.85 refund after 2 yrs trying to cancel

Ne
neat on Jul 8, 2011

I am writing to you as I have exhausted my complaint with your Brighton office. They should have all the information on their records to confirm. I am a single mum running my own business as well as two other teaching jobs, so free time to sort out problems is at a premium... I took out a...

Clubpenguin.com / Completely Unfair

Cl
Clubpenguinwrongs on Jun 27, 2011

There is a new event on Club Penguin called exploration and my daughter was so excited for the event. Being a single parent, i cannot afford to pay the member price every month, so my daughter was not a member. So she tries this explorer thing and right when she gets to the end, she find...

Club Penguin / blatent rip off of children and families

Di
disgustedbydisney on May 23, 2011

Be very wary of this pay per month situation the charges are reoccurring and there is no choice to select only one month. Your credit card will be charged monthly until you notice and cancel. Id f you have done this erroneously and did not mean to commit to more than one month there is no...

Club Penguin Island / Insufficient customer service

We bought a membership of club penguin for our 6 years old son last year. Since august 2008, he lost his password and tried to get a new Password by using "forget password". However, it only sends him Sometimes an invalid code or wrong link. I reported to the customer service...

Clubpenguin.com / Credit Card

Bu

My friend was bragging about her clubpenguin and to me to get 1 so I did. I signed up I was so happy!! :]... then It was so boring :[ cuz I had nothing to buy because I wasnt a member : so later on I asked my mom but I could only get monthy. So i got it. Then my brothers made a account and...