The complaint has been investigated and
resolved to the customer's satisfactionResolved Closeout Genius — Bait-and-switch scam
resolved to the customer's satisfaction
Closeout Genius runs a scam where they advertise prices 10-15% lower on many different Electronics Categories. When you order, they will require a "confirmation telecon" where they try to upsell cases, memory cards, and other accessories at 500% markup (or more). If you don't bite, suddenly the "in-stock" item you ordered is indefinitely "backordered". I ordered a Garmin GPS unit. The web site failed to confirm that the order went through, so next day, I called to find out. Yes, they had my information and said the unit was in-stock and would ship the next day. THEN I get an email requesting that I call to "confirm" my order. After trying for several hours to get through, I got a person who asked that I confirm my ZIP code. Then asked if I needed a case for the GPS, a 4Gb memory card for "only" $99, (10x the price of other sources), then told me that I had to buy a "map update" to have the latest maps in the Garmin GPS unit. When I confirmed with him that I was ordering a new unit, and that Garmin give free map updates for 60 days after first use, he told me this was a "wholesale" unit and the map update did not apply. All of this is BS. So I asked him "It will ship today or tomorrow, right?" and he said "Yes". Next day, my order status was changed to "backorder".
I cancelled the order. No sign of any charges to my VISA card, but I'll have to watch for it. Not clear that they're running a Credit Card fraud shop, but they sure are running a bait-and-switch scam. They can't (won't) deliver product at their advertised prices, and they probably can escape prosecution by saying that when the unit is available, they'll ship it. (ie when the electronics drop in price within a few months, they might actually ship an un-cancelled "backorder").
STAY AWAY. IT IS A SCAM. IT IS ALSO A SCAM HOW THIS VENDOR HAS 4 STAR RATINGS ON SOME OF THE SITES THAT LINK TO THEM