Menu
ClockWay / Gift Theory
ClockWay / Gift Theory Customer Service Phone, Email, Contacts

ClockWay / Gift Theory
reviews & complaints

www.clockway.com
www.clockway.com

Learn how the rating is calculated

1.1 35 Reviews

ClockWay / Gift Theory Complaints Summary

1 Resolved
34 Unresolved
Our verdict: If considering services from ClockWay / Gift Theory with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ClockWay / Gift Theory has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ClockWay / Gift Theory. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ClockWay / Gift Theory reviews & complaints 35

Sort by:

Newest ClockWay / Gift Theory reviews & complaints

ComplaintsBoard
I
3:53 pm EDT

ClockWay / Gift Theory Refund on curio cabinet from CoockWay

On August 16 2021 I ordered a curio cabinet from ClockWay. The cost was $1426.80.The invoice number was [protected]. When the cabinet arrived it was damaged so I rejected it. I called ClockWay several times and had difficulty reaching person to talk with. After several attempts of waiting over 30 minutes someone finally picked up and said I would be contacted by customer service. On February 28 2022 I received an e-mail from ClockWay Customer Service which contained my correct address requesting that I confirm that the address is correct. I did this.The e-mail stated that a check refund would be processed within approximately 10 to 14 days after they received my confirmation. After about a month I still did not receive the check. I called ClockWay and experienced the same difficulty speaking to Customer Service. Finally I was able to talk with someone and informed that a check would would be mailed on the next Monday or the following Monday. I am still waiting for the check. I have called the [protected] and was informed that the number is not vailed. Fortunately I was able to fine another number for ClockWay and am experiencing the same difficulty talking to someone.

Desired outcome: I would like to receive a refund.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
C
9:20 pm EDT

ClockWay / Gift Theory Corner curio cabinet

We ordered a corner curio cabinet on Feb 24, 2022. According to records, it was with the delivery service. I have now received a letter about Gift Theory has filled chapter 7 bankruptcy. What do we do now?

Desired outcome: I want my cabinet to my money back

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
D
8:53 pm EDT

ClockWay / Gift Theory Corner Curio

We purchased a corner curio on 3/11/2022. They charged credit card in full right away. Initially they sent emails to inform of processing and delivering. But delivery kept getting postponed. We were unable to talk to someone, just answer machine responded the phone call. Now the website is inactive. SCAM?

Our order #: [protected]

Desired outcome: Refund or deliver the item in one week.

Read full review of ClockWay / Gift Theory
Hide full review

Is ClockWay / Gift Theory legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of ClockWay / Gift Theory's website. The legitimacy of ClockWay / Gift Theory requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with ClockWay / Gift Theory, especially when browsing their offerings or sharing personal information.

ClockWay / Gift Theory earns 47% level of Trustworthiness

Moderate Safety Advisory: ClockWay / Gift Theory has a 47% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

There was some difficulty in evaluating or examining the information or data present on the clockway.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

Exercise caution when using clockway.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.

ClockWay / Gift Theory protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

We conducted a search on social media and found several negative reviews related to ClockWay / Gift Theory. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for ClockWay / Gift Theory. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Clockway.com you are considering visiting, which is associated with ClockWay / Gift Theory, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ComplaintsBoard
S
2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory Fraudulent service

We ordered a cabinet from Clockway on 11 March 22 and paid them in good faith. To date, we have received no communication other than that our order is in process. We have tried calling, we have sent emails, to no avail. We are advising everyone on every source that we can think of, not to do business with this company. Our order number is [protected].

Desired outcome: Refund or prompt delivery within the next two weeks.

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
P
P
PaulMcElhaney
Austin, US
Jun 01, 2022 10:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They have filed Chapter 7 bankruptcy. I'm out $913 for a curio i bought in December. They should be charged with grand larceny since they took my money and pretended to be shipping my curio for 5 months. Even when I talked to them directly in March they said the curio was in transit.

ComplaintsBoard
V
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory cuckoo clock

I ordered a clock on 5-5-22 and they took the money out on same day. The clock was supposed to be here by mother day. No clock yet. Will not answer emails and phone is always busy. order # [protected], item # NSC3644

15.5 in Birds & Leaves 1 day Traditional German Black Forest Cuckoo clock

Desired outcome: I would like to have the clock I ordered.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
P
7:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory Product delivery

Purchased a curio on 12/15/2021. Delivery kept getting pushed back. Was able to talk to someone in April and delivery looked promising. However in May my delivery status went blank. Tried calling several times but call was redirected to leave a callback time but would never get a call. Now as of May 25th the website is no longer reachable. Never got a response from my BBB complaint. If site comes back, don't buy!

Desired outcome: Delivery or refund

Read full review of ClockWay / Gift Theory
View 0 more photos
Hide full review
ComplaintsBoard
C
1:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory Curio cabinet

I ordered a curio cabinet from Clock way.com on February 13,2022. They charged my credit card $1399 which was processed on that same day. I have not been able to speak with anyone from the company. I was expecting the delivery within 2-4 weeks. It is now 3 month and eleven days. I emailed them and insisted on a refund since they were not delivering my purchase and I received no response. I attempted to see if my credit card fraud department could assist me, but they did could not. I want my money back from this fly-by-night fraudulent company. Please help

Desired outcome: Please refund my monet

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
Yingqiao
SACO, US
Jun 01, 2022 9:13 am EDT

Same here, I just got a letter from their lawyer , they goes out of business and has filed bankruptcy . I am working with my bank to get the payment back , don't know what gonna happen . Good luck to all of us.

ComplaintsBoard
P
8:44 pm EDT

ClockWay / Gift Theory Curio cabinet

Order a curio cabinet in Dec 2021 and never received it though they charged my credit card. They are no longer providing tracking information. They will not return my calls or online requests.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
B
10:46 am EDT

ClockWay / Gift Theory Howard Miller Deluxe Windsor Cherry Chiming Wooden Mantel Clock - CHM2192

Ordered on March 2, every week or two get an order status update that just pushes delivery estimate by two more weeks. Now early May, 60+ days from order, merchandise still hasn't arrived. No one in their customer service can provide a real status update (you never get anyone to answer the phone, it is always stock e-mail replies). I understand supply chain issues at present, but other merchants have the item, so I will cancel and order elsewhere...but any attempt to cancel the order is met with "we don't accept cancellations". Most merchants don't charge your card until items ship, not take payment in advance and then never deliver.

Desired outcome: Order cancelled and payment refunded.

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cyn P
, US
May 25, 2022 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I fear that unless you disputed your bill on your credit card, you may have lost your money. I, like you, ordered a cabinet back in March and never received it. Since you can only dispute a bill within 60 days, on the 59th day, we did just that. Yesterday, the Clockway Facebook page was taken down and their internet site is gone, too. I think we dodged a bullet getting the credit and that awful company is out of business.

ComplaintsBoard
L
11:01 pm EDT

ClockWay / Gift Theory Curio Cabinet

I ordered item number CHM4066 32in Wide Miller Deluxe Espresso Finish Wooden Curio Cabinet (Made in USA) $1,225.90 on January 11, 2022.

Invoice number # [protected]. The web page said the item was in stock and quick delivery. I received a phone call in early February that the item was to be delivered. No one showed up. I called several times and just get empty promises or no answer at all. I hear "you will get it in 2 weeks. Someone will contact you for delivery" "Our company will email you tomorrow." That was 2 weeks ago and no email and no call to set up delivery.

Desired outcome: I want the item I paid for and a fixed delivery date now.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
D
6:58 pm EDT

ClockWay / Gift Theory charged my card 4 months ago for $4,300.. still no delivery of order!

I ordered from clockway and was charged $4,365 on my card on 12/15/21for a cherry wood bar. I had decided to purchase from clockway because they said they had the item in their warehouse in ca. and i would receive it to pa. within 3-4 weeks. In mid jan 2022 i started calling clockway since i hadn't even had a call to schd the delivery. If/when you can even get someone on the phone they are always polite and apologize for the delays. They then put you into the canned recording saying they will send you an update on your delivery. i've called twice a month since jan and always receive the same email or recording on the phone that my order is at the trucking company warehouse for delivery to my house. I have heard this recording for 4 months, it is now april 2022. No bar and no call to schd a delivery.

initially they said its because i have the white glove delivery (which I didn't). they removed that in Jan. which was supposed to make delivery quicker. obviously not so, as it's now April 2022.

I'm afraid to cancel the order as i read other reviews where people canceled their order and never received their refund or their ordered item. I have waited this long and just want my item i paid for months ago.

This is my experience to date with clockway. I will post my update every month until i receive my $4,365 bar. You can make your own decision if you have not yet placed an order w clockway...

stay tuned for my end of april 2022 clockway update!

Desired outcome: I just want my bar that i ordered 4 months ago!!

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cyn P
, US
May 25, 2022 12:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am afraid they went out of business. The website and Facebook pages seem to have been removed.

ComplaintsBoard
D
1:10 pm EST

ClockWay / Gift Theory No clock/ No customer service available

Ordered clock and received confirmation (2/15/22) stating shipping delays due to higher than usual volume. Checked back several times for shipping info, only to receive same reply, higher than usual volume, may ship end of February 2022 or first of March 2022. Called the Customer service line [protected], No one answers the phone and are given several prompts then disconnects.

I have cancelled my order and will dispute payment on my credit card. Anyone ordering from this company should be advised not to do business with them. I have read previous complaints and see this is the way they do business.

BUYER BEWARE!

Desired outcome: I would like my credit card credited with the full amount of purchase price

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
B
9:30 am EST

ClockWay / Gift Theory Clockway or gift theory inc.

I ordered a clock in November 2021, they advertise a 24 to 48 hour shipment process for the item I ordered. I received an email the very next day stating my status was in the "DERPATING/DEPARTED" category. It is February 2022 and my staus has stayed the same, no change, and no clock. This company will not give any explanationnor will they allow you to cancel the order. It is strictly a RIP OFF company and should be shut down.

Desired outcome: Money returned and money added for compensation for the frustration and lack of customer service and uncaring attitude towards their customers.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
D
5:34 pm EST

ClockWay / Gift Theory liquor cabinet [protected]

Ordered cabinet 11/16/21 paid 2, 268.94 cents, Was told it would be delivered in 10=12 days, here it is 01/15/2022 and no liquor cabinet, the scam has started. Stay away from this company. Discussed this with my attorney and he will send a letter, I hate to sue but they don't seem to leave many options

Desired outcome: refund

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
L
5:10 am EST

ClockWay / Gift Theory CHM1846 Howard Miller wall clock

Ordered clock on Nov. 6 - 2021. Was never told on backorder. They never get back with you. Called multiple times to no avail. Dec 9th received email saying mid December. Today. December 21st they sent me an email saying mid January. Contacted THE BETTER BUSINESS BUREAU and they are not getting a response from them either. I guess it's time for everyone to start spreading the word on Facebook too. We need to shut them down.

Desired outcome: Refund

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
C
3:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory HOWARD MILLER CLOCK ORDER NUMBER [protected]

ON Sept 11, 2021 order confirmation reeceived for a howard miller delux 32" quartz wall clock Made in USA CHM-1954 confirmation #[protected] for $439.62.
on Oct. 13, 2021 i received an order status stating departingb- departed
no clock
on nov 8, 2021 i received exactly theb same order status stating departing-departed
no clock
on Nov 8, 2021 $439.62 was debated from my acct
NO CLOCK
tried to call number listed no one answers phone
emailed complaint
on Nov 22, 2021 emailed complaint as no one answers calls to number listed
on Nov, 23received same message departing-departed
NO CLOCK
On Dec 10, 2021 emailed inquiry of where is clock and acct debated
on Dec. 14, 2021 received exact same message departed departing
At this point i do believe this is a scam and i am out $439.62!

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
R
10:31 pm EST

ClockWay / Gift Theory No delivery no refund

I placed an order online for a curio cabinet on 6/3/2021 and paid 949.00 used my debit card came out of my bank 3 days later. I have made several phone calls and have been told the same thing someone would contact me to arrange delivery within the next couple of days. I have sent an email on 10/8/2021 requesting a refund. Today 11/10/2021 after waiting over 5 months hearing lie after lie getting the same runaround I filed a complaint with the Better Business Bureau to try and get my cabinet delivered or a refund, My complaint was one in a long list of complaints against this company

Desired outcome: I want my cabinet delivered or a refund

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
R
2:19 am EST

ClockWay / Gift Theory Bar armoire

Ordered two months ago . . . they drew payment a month ago still no product and are not responding to my queries

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
J
11:16 pm EDT

ClockWay / Gift Theory Defective wall clock

Purchased the Harmon Miller wall clock with automatic night chime off and it chimes both day and night. Contacted them and found they are not interested in assisting customers post sale. Just silence and I ended up reaching out to Harmon Miller. Wish I had found the manufacture site with a listing of local dealers before ordering from Clockway.com. Horrible responses and service.

Desired outcome: reply with a solution on order [protected]

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
P
6:30 pm EDT

ClockWay / Gift Theory Cabinet/curio - order # xxxx09810

I placed an order last May 29, 2021 and was guaranteed a 2 weeks delivery time. To date 6/23/21, the product has not been delivered yet and still under allege "quality control" and would take another 2 weeks to set up the delivery schedule. In other words, there's almost a 2 months waiting time. This was the worst purchase I ever made in my entire life! CLOCKWAY SUCKS!

I cancelled this order and I'm waiting for a refund that should be reflected in the next 3 to 4 business days. Worst customer service!

Read full review of ClockWay / Gift Theory
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ClockWay / Gift Theory customer service

Phone number

+1 (866) 890-5105

Website

www.clockway.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ClockWay / Gift Theory?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ClockWay / Gift Theory Customer Service. Initial ClockWay / Gift Theory complaints should be directed to their team directly. You can find contact details for ClockWay / Gift Theory above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ClockWay / Gift Theory. Discuss the issues you have had with ClockWay / Gift Theory and work with their customer service team to find a resolution.