The complaint has been investigated and
resolved to the customer's satisfactionResolved Clinique El Menzah — Botched Surgery
resolved to the customer's satisfaction
i had breast surgery in march this yr and the results were awful and so not expected, after a lot of emails and me being on the phone with them all very distressed they agreed to redo the surgery as i wanted in the 1st place.
i was left to go hungry and dehydrate while in the clinic itself, i had no bathroom and was basically isolated in a room with broken lights and fleas-yes i had lots of bites and they were def not the resident midgies(sp).also during the operation, my underwear was removed and ive not seen it since.so who knows what they did while i was asleep.
i have photos of my wounds and the room i had and medications ive had, also professional opinions of others as to what has happened.
on return to the uk, my wound burst open due to infection and ive been on the highest antibiotics avail as well as pain meds and sleeping aids, ive been completely house/bed bound, can only go out in a taxi-not walk or bus, i cant go shopping or do anything that involves lifting heavier than a coffee cup.the infection spread to my system, resulting in vommitting, flu like symptoms, high temp, lots of pus and blood resulting in me being admitted to hospital via ambulance and now under the care of my nurse and a specialist breast surgeon, who i hope will do thier very best to help me recover.
ive been so stressed and depressed, i cant sleep, always weepy and feel like ive been mutilated while they have pleasure.
they dont reply to emails and if you call them they just fob you off to get you off the phone, im still waiting on replies from wks ago.
at the moment to date, im out of pocket very close to the £4000 mark and costs are still rising, as if i need to go any where i have to use a taxi.
then to top it all off, i find out from another clinic now, hes not a specialist in breast surgery and not even an employee of the el menzah.
he keeps ringing and threatening me, demanding i go back to him, and cussing of the treatment im getting in the uk to help get me well again.
i want my full refund and comp for distress and inconvenience