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ClearTripbooking confirmation not issued

I buy 9 nights at Sarasota Residential Resort in Manila, Philippines. IN SEP 15/2019.
My trip id is [protected]
The issued Voucher says to contact the hotel in advance of the trip, using information from the booking confirmation in order to perform the check in.
I end up contacting the hotel using AGODA. But they told me they sent the check in information to the email stated in the booking confirmation.
Now I am in a endless looping, because I don't have the booking confirmation, even to know what e-mail the are sending my information.
All I need is this BOOKING CONFIRMATION THAT CLEARTRIP NEVER SEND TO ME.

ClearTrip

Ce
Oct 02, 2019

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