Cleanwhites — false advertising, charged $549.84
27504 Arbor Strand Drive
Bonita Springs, FL [protected]
This is the latest swindle and has already effected innumerable innocent people.
This scam is spreading like a brush fire as one can see on the Internet. Check celebwhiteteethshop.com, or Premium White, Cleanwhite, Accesscleans, Teethwhite
(it is all the same company!) and read how many customers have been sheeted already and want their money back.
The following is the history of my experience when I placed a Trial Order of Cleanwhites as shown on attachment 1:
11-15-09: I placed order DZW998930498403 for free Premium White Trial
Shipping & handling charges: $2.95
11-15-09 Notice! Expected Delivery 4 - 7 days
11-15-09 Confirmation & Invoice; shipping cost for risk-free trial was now: $3.95
They added for Cleanwhites Advanced shipping cost + $0.99
We received this shipment and immediately returned it unopened
to the sender because it was delivered from an unknown firm
(Healthclns had been changed to Accesscleans)
BofA's November 2009 Statement with closing date of 11/24/09 included:
HEALTHCLNS [protected] CY 11/17 11/15 5389 $3.95
FOREIGN TRANSACTION FEE 11/17 11/15 5389 $0.99
HEALTHCLNS [protected] CY 11/17 11/15 5462 $0.03
ULTIFRESHWELL [protected] CY 11/17 11/15 8368 $2.95
FOREIGN TRANSACTION FEE 11/17 11/15 8368 $0.02
ACCESSCLEANS [protected] CY 11/17 11/15 8552 $48.92
FOREIGN TRANSACTION FEE 11/17 11/15 8552 $0.48
12-14-09 We paid with check #490 in the amount of $149.03 of which $57.34
were charges from Cleanwhite
12-22-09 My wife called BofA, spoke with Donald, who promised to issue
credit of $48.97 (confirmation # DZW998900498403) ($7.94
our responsibility ?) in the next statement.
12-23-09 We received three more shipments, which I returned the same day
unopened addressed to Cleanwhites, 300 NE 62nd St. Miami,
FL 33138 (see USPS receipt).
12-28-09 My wife followed up with BofA and was told to wait 30 days for
credit to be issued.
BofA's December 2009 Statement with closing date 12-25-09 included the items we'd never ordered but received and returned on 12/23:
SUP SMILEBRIGHT [protected] OH 12/07 12/08 0036 $86.93
SUP TEETHWHITE [protected] OH 12/11 12/08 9628 $79.95
SUP TEETHWHITE [protected] OH 12/11 12/08 7492 $79.95
SUP SMILEBRIGHT [protected] OH 12/16 12/13 5142 $86.93
SUP TEETHWHITE [protected] OH 12/18 12/15 6403 $83.90
SUP TEETHWHITE [protected] OH 12/18 12/15 6692 $83.90
SUP WHITETEETH [protected] OH 12/18 12/16 1310 $48.28
BofA January 2010 Statement with the closing date of 01/26/10 included anoyher item I'd never ordered:
SUP WOLDFIT [protected] 12/26 12/25 1162 $24.13
Although we'd complained to "Cleanwhites", contacted BofA that this Operation seems to be a scam, the shipments continued. My wife who has severe Parkinson's Disease and broke her hip on 12/30/09, had surgery and thereafter four weeks rehab, got very upset about this entire matter, and is suffering unnecessarily during this whole ordeal.
We finally got a cancellation number 228883 for SUP WORLDFIT and on January 2nd four similar emails from "[protected]@cleanwhites.com":
"Thank you for using Cleanwhites!
We have received your cancellation and you will no longer receive shipments from us. There is no reason to return your products or take further action; your cancellation is now complete.
Please enjoy your remaining supply of Cleanwhites and we hope to one day earn your business again.
Cleanwhites Customer Service"
01-14-10 BofA's Nataie S. Ireland wrote:
"Dear Helmut Krueger:
Thank you for your recent inquiry regarding the $48, 92 charge(s) from ACCESSCLEANS.
Based from the information you provided, we have contacted the merchant (s) on your behalf to present your dispute (s) to them and we issued credit (s) to your account for the disputed charge (s). We also credited your account for any finance charges and fees you incurred as a result of the disputed charge (s). The adjustment (s) will appear on your monthly statement.
At this time, we consider your dispute (s) resolved. We recommend that you keep copies of all documentation regarding your dispute (s), as the Merchant (s) has the opportunity to present new information to support why they feel the transaction (s) is valid. We may forward you any documentation we receive from the merchant (s), and will let you know if we need additional information to support your dispute (s).
01-14-10 Following a telephone conversation with the "Premium White" employee Fatima, explaining this fraudulent transactions, I sent a fax with the following text as she had suggested:
Aurora, OH 80019
This is in reference to our telephone conversation on Jan.14th, 2010, I am sending you my December 2009 BofA Statement (Attachment 1).
Contrary to the bank statement I have only received three packages, which I have not opened and immediately returned on 12/23/09 to the sender (see USPS attachment 2).
I have contacted BofA accordingly and reported the invalid charges in the amount of $545.84.
Please make the necessary corrections immediately.
We have never received a reply from "Cleanwhites", "Accesscleans", "Teethwhite", "Premium White" or whatever new name they have now invented to continue with their scam. The employees are also guilty of fraud because they knowingly participate in this swindle operation!
When we called the Dispute Department of BofA we were very surprised about the response of Mr. Anthony Tester and his colleagues: They referred to the small print on advertising of the trial offer page, which is supposed to state that we should have cancelled our "test trial" within 14 days to avoid further charges. I have checked all documents and can confirm that there is no such cancellation notice.
Checking the Internet you will notice that the "Cleanwhite" website states, "We are no longer taking new orders. We will continue to service [?] our existing customers.
Coastplaza Trading Ltd Office 20, 6 Ioanni Stylianou Nicosia 2003 CYP". Note: Google at
I also noticed that we are not the only "customers" who have been ripped off by these swindlers. I have never seen so many complaints on the Internet from people who have tried Cleanwhites, Teethwhite, etc.
How can this go on and on? Isn't there anyone who will stop this grand scam operation?
We can ill afford to lose $550 for services we have not ordered or used after receiving this trash, and these thieves get away with their fraudulent activities.
Can no one help? Please do something. Thank you.
More Cleanwhites Complaints & Reviews
- Cleanwhites - Fraud
- Cleanwhites - hidden charges/unauthorized charges
- Cleanwhites - Unautorized charges
- Cleanwhites - Took money from my credit card twice (119.02 USD each time) for a free sample which does not even work
- Cleanwhites - shaddy business practices
- Cleanwhites - cancelled and still be charged for product and have not even receeived product