CleanSmoke — S&H and Trial Period Scam
Company provides false ads online and on some TV shows in Canada, offering free trial of 15 days of products, consumer only pays Shipping and Handling fees, delivery date - still to date - advertised online to be 3-5 days to Canada. Having waited 14 days for the package to arrive without success, and with no shipment tracking number offered, I called their customer service - which is handled by a global call centre that is anything but professional - to try to figure out the status of the package as the trial period ends the next day, and a full charge is made of the full package (read that in the fine print). I was hung up on the first time, after asking about shipping and tracking detail, the reps are trianed to promise that package is shipped and ask you whether you have received it or not - repeatedly, once you ask a logical question "tracking number for example" they stumble and start making no sense, and hang up. The second attempt was more fruitful, as I was only determined to cut losses and cancel the order completely, however, asking to speak to a manager is considered a taboo, "they don't accept such calls" - funny, but sad.
If you are in Canada or the US, the cust service number is [protected] .
There are similar complaints about a similar product called smoke assasin in this site, which highlights a similar experience on multiple fronts (S&H, product never arrives, poor reps, ...). Also this site is worth checking out before following one of the free trial periods scams infesting the net :
Good luck to all...