The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Clayton Homesdublin va, staff, and miscommunication

M
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a verified customer
Verified customer

My husband and I put our down payment on a home (then the jubilation) on September 1, 2017. Lorrie, our sales person told us that she would order our home that same day. We knew the manufacturer was a little backed up, so Lorrie and Rob (manager) told us we could h e the floor model they had ordered for their lot. They told us, via text/email, that we would have our home on December 7, 2017. We called them, after several attempts to get ahold of them, to be told that they haven't ordered our home, yet, due to "not having the go ahead from the lender (e-lend)". We have already completed everything for the lender, and it is now being underwritten—they even told our lender that we will have the home by the 7th, so they set a closing date of December 15, 2017. They also implied that we shouldn't put so much money into our land, because the manager Rob didn't like the location.

We are having to tear down our current home, to move he new one in—and we didn't find out that we weren't getting a home until 19 days away. Our family is completely heartbroken because we NEED a new home, and now, we don't have one.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Clayton Homes's response · Nov 20, 2017

    Thank you for taking to time to let us know about your experience with Clayton Homes.
    We are sorry to hear that your experience has not lived up to our expectations. A team member from our Customer Advocacy Department is going to attempt to reach out to you to go over your situation in detail.

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