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1.1 257 Reviews

CityBookers Complaints Summary

7 Resolved
250 Unresolved
Our verdict: If considering services from CityBookers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CityBookers reviews & complaints 257

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11:52 am EDT

CityBookers refund money - flight cancelled

3 months ago i needed cancelled my flight from Brasil to Rome. I called to citybookers that informed me that the problem must be solve with aviation in case... i called alitalia that told me that the problem is direct with citybookers. So again i called and Rofida Morsi that take care about my case, after some emails changed with all informations i finally receive a email confirmation about my refund, that suppose to happen after 30 - 45 business days... when finish this time i (of course didnt receive my money back), i contact by email 4 times without answer. So i decided call in Kuwait again, spoke with Mohammed Hesham that informed me that i will receive the money 15-07 (yesterday), and that the delay came from system (that btw is with problem since i spoke first time with Rofida Morsi), i sent email yesterday night asking whats was the problem, and of course until now no answer.

this is the respect that the company have for the clients... while i keep waiting for answer...

So "inshlla" the "system" will back work some day this year and they will refund my money.

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Selvin Jose
, AE
Jul 26, 2018 6:01 am EDT
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Trust me - you'll never ever get a refund from City Bookers. They're the biggest fraud travel agency ever, most of the Airlines has warned customers from using City Bookers.

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6:15 am EDT

CityBookers flight change and refund penalties

I booked a flight from Citybookers, after 6 Days they called to informed that some technical problem happened and your booking is not confirmed.
then they suggested to change to the same flight to 1 day before.
I accepted the change.
I found they booked another flight with 24 hours transit.
When is requested to cancel they applied penalties.
Now i'm waiting for refund.

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3:22 am EDT
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CityBookers refund of airline ticket

Had booked a flight ticket through City Bookers, and had to change to date. I tried contacting them from India almost 12 times, none of them answered so left an email, they didn't reply.
So I contacted Air India directly and got the dates changed. Again I had to cancel the same ticket so got it cancelled by calling Airlines. Now this [censored] agency doesn't want to pay me the refund and the Airlines wants this agency to contact them to claim for a refund.

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Update by Selvin Jose
Jul 09, 2018 3:35 am EDT

I had booked a flight through City Bookers - Kuwait to travel from Dubai To India & back. I flew to India on 1st May, 2018 and the return flight was for 8th May, 2018. Unfortunately - I had some Visa issues, so I had reschedule the flight. I contacted this agency 12 times from India, none of them answered the calls. So, I left them an email asking for help to reschedule the flight, they didn't answer to the email. I was running short of time, so I called up Airlines & re-scheduled the ticket to 12th May, 2018. My bad, my Visa didn't come until 9th evening, so I tried calling City Bookers to cancel my 12th May ticket and again they didn't answer. So, I called up the Airlines & they helped me cancelling the ticket.
The Airlines said the refund will go back to City Bookers because the initial ticket was booked through them. Today its more than 60 days, I been running after this inefficient & irresponsible agency to claim for the refund. The Airlines wants this unprofessional agency to contact them, to arrange for the refund and this weird agency doesn't want to contact the Airlines. Have attached a screenshot of the last conversation. Please do not deal with this agency, they're very unprofessional, inefficient & not trustworthy at all.
For any clarifications - I'll be available on +971 [protected], happy to discuss about this agency.

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12:36 pm EDT
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CityBookers customer service / refund

I made a booking from Jeddak to Bangkok, booking #CB 2119974 which was supposed to depart on the 6th of July, due to my circumstances I had to delay the booking dates so I contacted Mr. Ahmed Ibrahim and he told me that a penalty charge will be appled to change the dates with total amount 525 SR, I acknowledged the charges and asked for the new ticket on the 3rd of July, i haven't received a reply so I sent a reminder on the 5th of July also with no response, I then called citybookers and was told that they are facing a technical difficulties preventing them from making the changes and asked me to contact the airlines directly to make changes .
Despite all my efforts and international calls to solve the issue "made by the employee at citybookers", The airlines informed me that they can't make any changes and that only the travel agent can.
I called them back and I was told that they are working on the issue and that they would email me with the updates.
Today I received an email from Ahmed Ibrahim the same agent telling me that the flight was marked as a no show and that I will need to pay 2025 SR in order to change the dates which is more expensive than issuing a new ticket!
Attached is screen shots of the conversation with the agent who doesn't want to take responsibility of their mistakes and caused me all kind of loses.

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2:57 am EDT
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CityBookers citybookers / flight ticket canceled - no refund

I booked a flight through CityBookers from Abu Dhabi (AUH)to London (LHR) on Aug 30, 2017.

Money was debited (2551 AED) instantly and ticket was also issued.

Booking Number : CB270113

i was unable to travel on that date i asked them for cancellation but they said its nonrefundable ticket i asked again for ticket change they said you will be charged about half ticket price .four months ago i sent them many emails for new date travel to change my booking but no reply. i called them on their number they put me on waiting for 30 min three times and they said our system is down and when the system works we will call you after two weeks, i waited but nobody called or emailed me . recently i sent them an email asking if their system working, they replied to me that your ticket is valid for only one year since the issuance date which was March 2017, I'm sorry to inform you that your ticket now is non refundable nor changeable.

bahaa fares

[protected]@hotmail.com

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11:42 pm EDT

CityBookers airline ticket

Booked a refundable ticket from city bookers agency.
Later i asked for cancellation, but they refused to do cancellation.
Send them serval mails & called before 1 month of scheduled departure.
But they saying ticket amount cannot be refunded.

Contacted jet airways. They responded & told ticket will be cancelled by city bookers.
Here by attach ticket details.

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Ameer Shah
, SA
Jul 07, 2018 12:09 pm EDT
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I booked a flight from Jeddah to Bangkok, the flight date was on the 6th of July booking # CB 2119974, I had some circumstances that stopped me from travelling on the specified dates so I contacted city bookers (Ahmed Ibrahem) on the 3rd of July to change my flight dates and I was informed that a penalty of 525 SR will be applied, I acknowledged the charges and asked for flight dates change, i didn't receive the confirmation that day or a reply so I sent him again a reminder on the 5th of July also without any response, the same day I called city bookers to solve the issue and I was told that they are facing technical difficulties preventing them from making any changes and they asked me to contact the airlinrs to solve the issue, Despite all my efforts and international calls the outcome was no changes can be made except by the travel agent I booked with so I calledagain and was told that they are working to solve the issue.
Today I received an email stating that my flight was marked as a no show and that I won't be able to change without paying 2025 SR which is more expensive than the ticket itself !.
The employee Mr. Ahmed Ibraheem didn't take responsibility of their fault to change the booking and despite my several calls I received no assistance or support from the city bookers team.

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10:28 am EDT
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CityBookers flight ticket canceled - no refund

On 5th June I reserved tickers for 2 persons Doha to Rome value QR 9, 014.
I made the payment and received a Booking number CB2094791, GDS PNR 5440TI. Everything seemed to be ok . 2 hours later I received an email from Mr Mahmoud Hassan, informing me about the fact that my booking was canceled due to some technical issue and that I would be refunded the full amount.

After 2 weeks I started to chase Mr Hassan and called to 24/7 hotline. I got no response to the mails and nobody picked up the hotline number.

Please help me in getting the amount refunded.

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7:56 am EDT
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CityBookers refund

On June 11, 2018 i made a booking from Kuwait(KWI) to Thiruvananthapuram(TRV) return ticket also for oman aviation through citybookers .reservation number CB2103964 but half an hour later i received email from citybookers call center agent Mr.Abdelrahman Moussa stating that booking is canceled due to technical problem . so they couldn't issue the ticket and they promised money will be refunded to my account and since then i am sending emails without any response . i need them to return my money for the ticket.

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Cheraizo Naraja
, US
Apr 20, 2019 4:01 am EDT

Hi Maam/Sir

I had booked in cheap flight CITY BOOKERS and paid an amount of AED 2059/- last March 29, 2019. They promised to release the ticket within 24 hours but till date, nothing happens. they had sent me the booking number (CB2187126) but later I had checked in Cathay Pacific I found out that my ticket is not issued. We had spoken with them and sending them a lot of emails but they only gave us the same answer as there is no assurance when they will issue my ticket or please just refund the money. I worked so hard for the past 3 years without my family but because of them, it will be ruin. And it seems like most of their client had the same situation as I am in right now. Please help me get my money back.

Your help will be appreciated.

Best Regards;
Cherrie Mae

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5:30 am EDT
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CityBookers refund

I made a booking last June 25, 2018 to Aug 8, 2018
But sad to say this ticket is not issue. i check also travels they told me this ticket booking is cancel. please give me back my money.please do your responsibiltiy
Please City bookers do your responsibilities
this is my contact number ([protected]@gmail.com)-[protected]

Booking Number CB2118507
Status
Waiting for Refund

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Update by alkhurdah
Jun 27, 2018 2:44 am EDT

I made a booking last july 25, 2018 but sad to say my ticket is not issue. I check also peaguses airliness travells he said my booking is cancelled. Please refund for my money.
Booking no:cb2118507

Update by alkhurdah
Jun 28, 2018 5:46 am EDT

I booked one ticket on july 28 2018 on citybookers after which I can check this ticket its not issue, I called citybookers customer service they didnt accept the phone. I need my money. I haven't receive any refund yet I have already sent emails several times but no reply. Please do anything. I need my money.

My contact:alkhurdah@hotmail.com
Phone: 974 [protected]

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6:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CityBookers payment refund

I booked my one way from (Dubai to Lagos) ticket on April 07 2018 on citybookers after which I cancelled the ticket same day due to health issue, I called citybookers customer service they helped me to cancel my ticket they told me I will get my money in the next 20 working days till today June 28 2018 I haven't receive any refund yet I have already sent emails several times but no reply
Pls I need my case to be resolved is 2 months already

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CityBookers Hello Team
CityBookers Hello Team
, KW
Jun 28, 2018 4:38 am EDT
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Dear Sir,

Kindly be informed that we are keeping in touch with Accountant Department concerning your refund request and we are doing our best to transfer your refund amount as soon as possible .

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12:33 am EDT

CityBookers refund

I made a booking last June 18, 2018
but sad to say he said that my booking cancelled as per Citybookers email he me that me he will give the full refund of my booking of my money was deducted to my credit card, since how many times i email he will not his not replying here below are the reference, tell now i did not get nay refund fro them... Please Citybookers do your responsibilities
this is my contact number [protected] and email [protected]@yahoo.com

Booking Number CB2111512
GDS PNR WQGFN0
Status
Waiting for Refund

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9:41 am EDT
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CityBookers ticket no cb2114335

I had booked the ticket through city bookers and paid full amount. They have not issued my ticket and airline cancelled the ticket with any notice to me. And all they say is due to technical reason the tickets is cancelled. What is my fault in that. Now they have processed the refund. I hope I can get the refund in time. Absolutely worst service ever.

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5:20 am EDT

CityBookers refund

I made a booking last April16, 2018, but city bookers cancelled it. I was asking for my refund and they always promise me to give it in certain days but its been 2 months already and i dont get my refund. I am losing patience already. They said they already refunded it last may 24, but how come its nit yet on my account. I already ask my bank about it but they said there is no transaction made by city bookers on that day. I called city bookers so many times. But this time one of your staff drop the call while i am talking.

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3:35 am EDT

CityBookers I book the ticket fully paid and after 6 days I got mail that the booking is cancelled

Dear all,

Kindly do not trust this guy till you get your eticket.

Attention: Kindly check attachments for the date of bookings and mail of cancellation and payment receipt in full and refund not yet received by time of this post

They deduct the full amount, but always delay issuing e tickets and sometimes they reply after 6 -7 days later trough mail, saying " you booking is cancelled."

After cancellation you will not be refunded immediately but they will take a long gap and well you receive it or not can't say.

Regarding calls you'll have to dial wait, if you are very lucky then alteast 8 minutes for some one to answer, if not then you forget nobody will answer you and after 8 minutes the call gets disconnected.

If you enough time then the best way is to issue legal notice or go to your cyber police for complaint

So beware of such frauds and request your online sites who support them (like : wego and etc.) to remove them from their list of service providers.

Thanks & Best Regards,
One of the victims

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6:32 am EDT

CityBookers ticket issue

Hi, my name is Edward Asiimwe. I happened to book a ticket with u city bookers online, but the passport had three names and the system did not accept the three names. Could only allow the entry of two names. And when I asked, they told me that the ticket will not be accepted at the airoprt. So, can u advise me about that?

The ticket is in the Names of Catherina
Nakibuka and the passport shows that, three names of Nakandi Catherine nakibuka. Can u help me and change the names?

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3:30 pm EDT
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CityBookers refund process

6 months ago, I booked a ticket using this online travel agency called citybookers from Kuwait to Tunisia via Dubai on Emirates Airways Carrier. Two days after my booking a political problem started between Emirates and Tunisia and all Emirati airplanes are banned from landing or flying from Tunisia. Emirates airways notified me that it will fully refund my ticket but I have to contact citybookers. My nightmare has just begun. I contacted them using email and facebook messenger. They have kept procrastinating and delaying my refund for 6 months so far. They employ a team of spammers who use ready-made replies and messages saying they "have escalated the problem to their accounts team" and "my case is a priority" and "the accounts team will contact you soon" and "we have a technical problem" and "the team is finalizing the refund" and bla bla bla. They are very disrespectful and I don't recommend anyone to use their service. They have no work ethics, no respect for their customers.

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Booker0123
, AE
Jun 14, 2018 10:31 am EDT

Do you have any update regarding this? Same status here, we booked and they said they cancelle because of technical issues and promised to give back the money

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3:30 am EDT
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CityBookers refund

Citybookers is the worst company ever. I have called several times for a refund because I had to cancel my flight. I have spent money on the landline more than the cost of the refund just to get back my money. They promised each time that they will return them and they never did. Liars! If I could give them less than one star I would! Worst company ever!

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Booker0123
, AE
Jun 14, 2018 4:42 pm EDT

Do you have any update regarding this? Same status here, we booked and they said they cancelled because of technical issues and promised to give back the money

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6:01 pm EDT

CityBookers I complain about my ticket, I want change it but they rejected my request

i book my ticket online by city booker website, my ticket price is 176KWD and my flight details as below .
departure date
riyadh to cairo / june 9, 2018/7:45 am /saudi airlines-0311

return date
cairo to riyadh/july 19, 2018/7:55pm /saudi airlines -0312

and i want to change my ticke for the below dates

riyadh to cairo

august 8, 2018/7:45am

cairo to riyadh

september 9, 2018/7:55pm

and they want charge me 190 KWD which mean more than my old ticket price

so i need your help please to change my ticket
it's not fair to lose my money

i'm waiting your call
medhat fawzy
[protected]

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Update by Medhat Fawzy
Jun 08, 2018 6:27 pm EDT

the admin for cit bookers twitter blocked me because they don’t like my tweets

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6:19 am EDT

CityBookers booking ref#cb2066724

This reservation was done on 31.5.2018 and still not ticketed at airline side and the reservation is cancelled (Booking ref#ZCD74). Pls send me confirmed ticket with ticket number by return. It's really bad that you are not completing the process even after one week. I have made numerous email communication and phone calls and I was promised to finalise the ticket on 7.6.2018 and it was never followed

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6:37 pm EDT

CityBookers no customer support to correct traveler name

I've been trying to reach to anyone from customer support to correct ticket has been booked online and no answer till now - while its supposed available 24/7.

(I need to correct traveler name to mrs. janice celo instead of mrs. janic celo)

Booking number : cb2098274

Citybookers customers service my ticket id is : (146809)

Regards

Atef hikal
00974 [protected]
[protected]@gmail.com

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Medhat Fawzy
, US
Jun 08, 2018 6:29 pm EDT

they are the bad website in the world, they given [censored] service for their customers

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