Citizens Bank
reviews and complaints

January 18, 2020

Citizens One
P. O. Box 42113
Providence, RI [protected]
Re: UNAUTHORIZED AUTOMATED BANK WITHDRAWAL
for ACCOUNT #: [protected]

On November 13, 2019, we spoke with two different Rep ( Diane & Supervisor Latawyn) regarding our payments not being applied as directed. We send $ 600.00 & the payments are $ 563.30 the difference is always to be applied to the principal...Every other month, we are having to call because the payments are not correct. Diane and I had words, she was not a pleasant person to deal with and it appears she took it upon herself (or someone there did) to put this account on auto pay... NEVER WAS AUTHORIZED. PULL THE TAPE, , ANDREW & I REPEATEDLY SAID 1 TIME PAYMENT ONLY...PULL THE TAPE

Confirm # S 5532474 was given on November 13 for a ONE TIME WITHDRAWL of $600.00. As you can see from our bank account...that didn't happen... Citizen has taken 2 unauthorized payments from out account & has created an overdrawn status to our account

We are requesting that Citizen do the right thing and refund these overdrawn charges.

Respectfully

Andrew and Sharon Stovall

CITIZENS FAX: 1877=362=6343
FROM: ANDREW & SHARON STOVALL
DATE: JANUARY 18, 2020
RE" UNAUTHORIZED AUTOMATED BANK WITHDRAWAL
ACCOUNT #: [protected]

REQUEST FOR OVERDRAWN FEES TO BE REIMBURSED $34X2= $68.00... APPLY TOWARD THE LOAN BALANCE

an 14, 2020
INSUFFICIENT FUNDS FEE FOR A $563.30 ITEM - DETAILS: CITIZENS ONE AUT LOAN PYMNT PPD ID: 271 CBAF
Fee
−$34.00
−$557.79

CITIZENS ONE AUT LOAN PYMNT PPD ID: 271 CBAF
ACH debit
−$563.30

My husband and I have an account together. We are trying to close several weeks and we failed. We are in Florida, where there is no agency. and from here we will return to Brazil.We cannot reset the account because it does not and does not receive a transfer. and it is impossible to withdraw 0, 05. yesterday we managed to pass this amount on the card and the account was reset.We requested account closure and there was no response. To our surprise today the 0.5 cent value has returned.I need to close the urgent account. I need a solution. when right at the agency the only thing I hear is that they can do nothing.I need to close the account.

I paid off my mortgage (they called it a Home Equity Loan) in June 2019. For 5 months, Citizen's Bank has sent me statements saying that I owed $0 on the principal. I heard that getting my mortgage-ending paperwork took some time, so I've been waiting for something to document that my house is all mine.

Today I went to the Malden branch and was told that the hold up was that I owed $75.00 for a "discharge fee". That is nowhere reflected on my statements, and I never received notice that I owed that money.

Neither the person at the branch, nor the customer service rep that I talked to on the phone today could tell me why I was not sent notice of that discharge fee.

Just looking for an answer, and I don't know who else to ask or where else to post the question.

I have been absolutely distroid with checks that were not authorized by me and hundreds of dollars in over draft fees because of this, and all I get is a huge running around when I call to try and fix this. I do not have the time to sit on the phone for hours on end to try and fix something that shouldn't have happened to begin with. I'm tired of dealing with a bank that doesnt care.

On 9/17/19 my wife tried to deposit a bank check which was rejected by the teller at the Raymond NH branch. There was no branch manager available to talk to. My wife and I then went to the Derry, NH branch where there was no branch manager to talk to. I asked who the branch managers supervisor was and was give the Regional Managers name but was refused his contact information. I was told he would call me. He did not. On 9/18 I called a telephone number I found on line and spoke to the regional manager. He told me that bank policy prevented the deposit from being made. I asked him to provide me with the name and contact information of his supervisor and he refused. After the discussion got a bit heated he told me that he was "cancelling" my accounts.

The Regional Managers name is John Louiselle and I wish to speak to his supervisor.

Dennis Glynn
96 Lane Road
Chester, NH
[protected]

Opted out of overdraft fees. If funds are not available transaction is supposed to decline. Tuesday september 3 I was hit with numerous overdraft fees etc. Nothing with citizens ever posts same day, live nor instantly and with labor weekend it was more delayed than usual. I was hit with 4 $35 overdraft fees, even though my online banking, card 800# and atm all stated on sunday I had funds available. When I called tuesday to see why a transaction I was trying to make devolved I was told "none of these account resources are accurate and shouldn't be relied upon" why offer services that you don't honor, services that did not work. I deposited cash on on. Saturday the 31st, cash didn't post until tuesday september 3rd.

Also my biweekly payroll checks always take several days to post regardless if I use mobile deposit ot physically bring the check in the hold it every time for a few days. I can go to wal-mart and cash it for 8-16$ why can't my own bank process it faster?! Payroll check not a foreign personal check.

I'm wasting my time writing these complaints. Citizens bank lacks many things and customer service skills is essentially none existent.

I was notified by citizens Bank on Thursday 22nd of August that my card was used fraudulently so they shut my card off and the gentleman I was talking to said he would Fed ex one and 1t will be there by Monday by 8 on the 23rd of August I called up so they could turn my card back on so I could get money out of the bank the lady I spoke to said that it was no regular mail and I said that I was promised I was going to FedEx so she said yes it is going FedEx and will be there Monday by 8 so on the 26th of August at about 6 at night I called again because I had not received the card the gentleman I spoke to said that the card would be there by 8 that day it never showed so I called again today on the 27th of August and the guy that I spoke to said that it went out regular mail I'm just wondering I would love to know if it's common that the fraud department lies to the customers not by one person not by two people but by three people I am definitely on the verge of getting rid of this Bank I would like some feedback on this thank you

Greetings,
I will get directly to the point on 6/27/2019 and at 12:39, Branch #594/Bank#060 Teller No.J058875 and at this particular Bank and here in Philadelphia, Pennsylvania and at this particular Branch and their was no-Air Condition/it was so hot even through and they had Several Commercials Fans/All I was experiencing nothing and but Hot Air/feeling very uncomfortable, The was very embarrassing, and I was shokc and had to go to this particular Branch of Citizens Bank and once a month, And the fans were very loud and very annoying, hou had to be very careful and I had to proceed with caution, And I also felt very sorry and for the only Bank Teller I had seem in This particular Branch Bank, and Citizen's Bank and some paperwork and were blowing in the Bank's Teller face, And I felt like I was in The Movie Going With the Wind, and enthough these fans were blowing nothing but hot air and These so call Commercials Fans were not much assistance to me or the The Bank Teller neither. That was very inconvenience and embarrassing to me and The Bank Teller and as far as I am concern shame on Citizen Bank, location At Penn Center /Branch#5941 and Bank #060 without Air Condition and at 12:39 this particular Branch Bank Citizen should have been closed, without Air Condition, and I hope that the air condition has been fixed and at this particular branc, that 's is negligenceand Citizen Bank, At this particular Branch was inconsiderate of other people 's feelings, they were putting people health and at risk, and I was shocked and I have never seen a Bank and at this particular Branch and at Citizen Bank and done anything like this before. and Citizen Bank and at that particular Branch should and been putting the customer's First and and showing me and also The Bank Teller some respect and also the public and that Citizen Bank at that particular Bank Branch should have been closed on that particular day and without Air Condition and also once again Shame on Citizen Bank and I am looking forward to be hearing from guys real soon and regarding this important subject matter.

I opened an online 1 year fixed CD with a maturing date of 7/13/2019 with Citizens Access. About 1 month before the CD matures I wrote in an internal message to move my funds when the CD matures to my online savings account with them. On 7/13/2019 (a Saturday)I went online to check and found that did not happen. I called in and talked to a rep of their concierge team and after identification and explaining my problem was reassured that my instructions would be honored on the coming Monday 7/15/2019. I checked on Monday and found that was not the case and I called and talked to the same rep and was told the transfer was in process and will be done at latest on 7/16/2019. I asked for expedited treatment. On 7/16/2019 morning I checked and find that the transfer is still not done. I checked in the afternoon of 7/16/2019 and as of now my fund is still in the CD (now show maturing 7/13/2020).

The manager at this bank is a racist, bigoted representative of Citizens Bank! She should be investigated for her interactions with her customers as well as her employees! She has engaged in unethical behavior that warrants termination and corporate executives should be made aware of her actions. As the manager everything goes through her so it makes it difficult to file a complaint against her so it never reaches the proper department without interception! Thank you

Citizens made errors on my account and place portions of my account in a holding account of their own. They refunded the money but the timing disrupted the transactions on my account. I asked them to place my account on hold or to freeze for all transactions until this was sorted out. It was agreed and determined that the error was on their end, not mine.

They refused to freeze the account and told me that I would be liable for any overdraft charges resulting from their errors. They refused to close the account because there is still a balance in it. I asked to refund me the difference or send it to a new account. They said that it would take up 30 days and that I would be liable for any of their fees and for any transactions that might come in even though I asked to freeze all transactions.

They said that this legal. I have been a client for over 30 years. I plan to close this out at the branch level. They then promised to escalate the matter but in the meantime, I cannot protect my account from the errors that they created in the first place. I need it frozen or closed from all unauthorized activity.

Angela Ali
[protected]
I recently opened a bank account and I am awaiting to deposit my retro lump sum in my account. However a one time $7.00 overdraft is costing me hundreds of dollare now to oay bank.
I was told when I opened this account there is a one time fee of $35. per month.
My accouny is charged $35. every three days. How can I pay this when I am being charged all thesr overdraft fees?
I am pending my disability and I have no income. I am trying every week to deposit funds but the overdrafts is excessive.
PLEASE CONTAACT ME BEFORE I GO TO, BBB, FDIC, FEDS AND CONGRESS. I am kindly reaching out firstly for assistance.
Thank You.
Angela Ali

I've been with citizens Bank five years $29.95 was taken out of my account 14 times they assured me it would be fine and it would be refunded now I'm being told it will only cover up to 60 days yesterday I was told that the deposit was pending for today so essentially citizens telling me that it's OK for people to steal my money and this whole thing was my responsibility and not theirs to protect my money I'm pulling all my money out of citizens bank