The complaint has been investigated and
resolved to the customer's satisfactionResolved Citifinancial — Harassing calls
resolved to the customer's satisfaction
Citifinancial retail services since april the 7th have called my office 31 times with some calls being two minutes apart on an account that was only 14 days past due. According to their staff member who would only identify himself as ken id# 6485 who stated "we will call you as often as we like every day". I urge all consumers who are in the same position to file a complaint with the federal trade commission for violation of section 616 and 617. This is totally un-acceptable as that feel that can harass anyone at anytime of the day. There defence has been that we do not have record of the calls however I kept a log and urge all to do the same. Their staff is arrogant and extremely rude sometimes hanging up on me when I question them as to the amount of calls made daily. The female staff members who are black in most cases that I have dealt with are very smart and combative.