Citibank
reviews and complaints

I applied for 3 different Citicards, Costco as my preferred. It was declined. When the letter arrived, I called Citibank to investigate. After talking to 5 people, being placed on hold for more than 35 minutes in total, I have gotten nowhere. The final person I spoke to said my credit report shows a bankruptcy from 1996 on a Citibank card that had multiple late pays. I explained I do not ever recall having a Citi Card. I pulled the credit report from your reporting agency and it shows NO CITICARD or BK from 1996. The man I spoke to from Citi customer service on the phone was perplexed as well. He gave me the number for your "RECOVERY" dept and told me to enter my social security# when prompted. Guess what? It does not recognize my SS# and hangs up. I tried multiple times and nothing. My concern is that I was an authorized user on an account when I was a care giver back then. The woman I used to take care of had to file BK and passed away before the BK was final. Could this be where this is coming from? Please help!

I paid off my Citi credit card two months ago. I had no bill yet I was still charged interest for two months. This is not right and I should not have to pay anything. There was no bill or balance. I never received any emails or letters saying I had a balance due after paying almost 6000 dollars.
Also, the customer service person I spoke to said my email was changed. I have never changed my email and have had this happened twice for this account. I never verified an email change and because of their faulty system allowing scammers to come into my account and change my email, I never received any statement or bill leading up to a fee of over 133 in late and interest charges. This is ridiculous and so is Citibank credit cards. The first time my email was fraudulently changed I spoke to a rep. who said this will never happen again. Well, it happened again. Citi cards is the worst credit card company. I'll never do business with Citibank again.

My account was closed on June 12, 2019. My account was only 2 months behind! I called in last month in May to inform Citibank that I was without a job but great news! I now am employed and will begin work soon. I paid my bill off and then tried to use my card and then I found out that my credit card no longer is working! Surprise my account was closed after only 2 months of being behind and a call a month earlier to inform Citibank that I will be paying my bill soon. This is a credit card that I use for everything that a credit card is required for . This card is very important to my credit report as well. I am devastated that Citibank closed my account! I need you to review my case and reopen my account. The same account. My name is Jasmine Wynn and my credit card number is [protected].

I applied for a secured credit card. They didn't have my apt number on file. I called to update it, iwas told to wait for a letter in the mail to tell me to call which I did but no reference number attached. I called 3x or 4x times and repeated same steps. I have waited 2 months to get my credit card and nothing has been resolved. U spoke with someone from fraud dept and would get a call back same day. Sti haven't heard back after two weeks now. They can send a letter to my updated address but yet cant send my credit card. I need my credit card or my $200 deposit back.

My account was closed on or about 6/12/19 due to a mistake with Citibank- I was told it was closed due to bankruptcy, but I have never declared bankruptcy.
Earlier this week, I was told it was an error, and I would received a new card in 7-10 days.
I called today to confirm, because online the account is still closed. I was told that my account has been permanently closed and I will get a letter in the mail explaining why.

I now have a closed account on my credit report, and my score has suffered because of this. This is absolutely unacceptable.
I have never been late with my payments.
I would like the account re-opened and corrected on my credit report.

[protected]@gmail.com

To whom it may concern I am more then frustrated at this point I've spoke to everyone I could possibly speak to. All the way up to the director himself and it's not right that your business won't allow me to collect my money that I need and have right to. So I didn't want to make this a legal matter but I'm going to contact the better business bureau well my lawyer will be contacting them and then I have no choice but to file a lawsuit against your company since you aren't willing to compromise with me considering the fact I live in Arizona so if you could remove the hold from my account and allow me to with draw my funds in the full amount we could resolve this issue without involving lawsuits then that would be highly appreciated being that I've done all I can and still left with no answers please contact me with a resolution asap if not I have no choice but to take legal action against your company thanks for your time I'll be looking forward to hearing an answer from you if you need to reach me on a phone my number is [protected] thanks again Priscilla Padilla

In 2016 Costco decided to end their partnership with American Express and switch to Citibank. (ugh). At that time I was primary account holder for Costco membership, so Citi card was opened on my name, listing my husband and my dad as authorized users. That same year we decided to move Costco membership to my husband as it was more convenient for our family. The membership number had changed, so Citibank issued new cards with proper membership number on the back. For three years there were no issues with membership or credit card payments. Couple of days ago we were shopping at Costco and were notified at the register that our Citicard doesn't work, so we ended up using different Visa card. Upon reviewing account online I learned that our Citi account is being closed. After multiple calls to Citibank I've learned that they are trying to link this account to old/inactive membership. When I told them about switch, they refused to make my husband primary account holder and link it to his active membership and instead made him reapply and consequently denied him. I see multiple problems here. First of all, we weren't properly notified about account closure. Second, they had no issue with our membership for 3 years, yet all of a sudden it became a problem. Lastly, we were running in circles for 3 days trying to figure out what was the issue and their representatives were absolutely helpless.
Citibank has horrible customer service. I wish Costco never done the switch from Amex.

Sir m Vikas Kumar Nehar My Card last no 6075 . 01 Jun 2019 amount 3500.14 from my credit card auto debit .What is reason auto debit amount from my card. so i request your pl refund my amount .Sir 01 Jun 2019 outstanding is wrong deduction. pl refund amout
3500.14 .this amount deduction without my permission.
incident date 01 Jun 2019
no [protected] (m out side india in Lebanon country this is my whats up no)
pls refund

I received a piece of mail one day from Citi and I did not remember ever applying for a citi card. So what do you do when you have a card you have no memory of you cancel it. That's what I did. So when looking to book tickets they had a 250 credit on your first statement for applying for a credit card. So I applied. Bill arrives no credit. So I called "where's my credit". Told that because I closed an account I am not eligible for the credit. What? There was never any charge on the account, never activated, not activity at all. If anything why not open the original account to give me my discount. These companies lack integrity and do not do the right thing when dealing with customers. If I do not get my discount I will be closing this account as well. Because I would have used my points on another card to make the purchase so they will have cost me money.

Wanted to open acct in August--with 500 dollar bounus-for some reason could not get completed.
Then tying to open same type of acct early December with 500 bonus...same result couldnt get completed said I needed to mail or email copy of Drivers license.
I said forget it not worth it.
Then out of the Blue In Mid February CitiBank withdraws 15K from my Bank of America acct.
I called they said they didnt know why but would honor 500 dollar bonus.
after 90 days called to see how they are going to deposit the $500 and they told me I did not Qualify because had another acct and this one was opened outside the promotion period.

PLEASE HELP

My credit report states a hard inquiry from 04/14/17 for thd/cbna. I have never authorized anyone to do a credit pull or applied for a home depot card before. This is also from over two years ago. Please send me proof of me giving authorization for this hard inquiry. I believe I was a victim of identity theft. I have had several hard inquiries on my credit report that I did not allow. Please remove this from my credit report and contact me as well. My name is Herbert Hildebrand. You can email me at [protected]@gmail.com

I called Citibank to update my address and to pay my full balance in November 2018, which I was told was $75 and I paid it. I had not used the card since then and it expired few months later. This week, I was informed that I had an unpaid balance and several $29 late fees. After talking to customer services, it appears that there was a small transaction that came through after I paid the full balance. And it appears their employee miss-typed my zip code. Therefore I never received any statements since November 2018. Again, having not used the card again and since it expired, I was not questioning lack of statements. Apparently they also sent out a new card after expiration to whomever got it since it never came to me. But despite the zip code being their mistake and me having ZERO ways of knowing I had a small balance that was taking on several months of fees, they won't waive them. This should be illegal. The customer service person was a jerk that kept "Ma'am'ing" me in a very obnoxious way but refusing to remove fees that are not my fault. He also refused to agree to send me the bill via mail but kept saying I had to pay it right then and give them my routine number, etc. which I did not have at hand. The whole thing was terrible and frankly again should be illegal to charge me fees based on a mistake by Citibank employee. I tried to file a formal complaint with Citibank but the automated service kept sending me emails that I have to have an account and since my card is expired and my account is marked as not active, I don't have an account... It's very confusing but I still can't get any actual help to resolve this. I am HOPING I will get a statement in mail now that the address is fixed but who knows.

I have been a Citigold member since 2001 with several accounts at the branch listed above. I only bank in person once a month and every time I come into the branch I get harassed by Mr. Tom Lyford, Branch Manager. He frequently comes behind the teller pretending to move the trash can and peeking on the teller's screen monitor to check what transactions I'm doing without a greeting.in fact, he treated me like a criminal. Some of my friends were also the Citigold members at this branch and they confirmed that they have been treated the same ways by Mr. Tom Lyford. They have closed their Citigold accounts and banking some place else with a good customer service and respect. I'll close out my accounts and move to the bank where my friends referred me to if Mr. Tom Lyford's behavior continues on. This type of behavior from Mr. Tom Lyford is unacceptable. He needs to be transferred elsewhere or I soon will withdraw all my money to go some place else.

Citi has been flagging my account for fraud on a weekly basis. I maintain several hundred thousands of dollars in my bank account and constantly accused of fraud.

I am canceling my account. This time you blocked payroll. My payroll software is requiring that I get a letter stating that my account is in good standing and your agents all refused. I am the ce) of a multi-million dollar company and I was kept on the phone for 40 minutes, only for nothing to be accomplished.

What a complete waste of my time. Citibank hasn't been able to anything for me but be a pain in my [censored].

I spoke to marlon, who passed me off to elizabeth krt024 who insisted they could not help. What kind of customer service has their hands tied? You have poor services and and I am cancelling my account within the next week. I am also sick of your spend limits for $10k, that's nothing! We have 20 team members and a ton of expenses. We've made $200k in 4 days. I have orders that cost me $70k and they won't go through on my account even though I have over a quarter million in the account. I am so sick of this. This is the final straw.

Citibank sucks and I will not recommend it to any of my entrepreneur friends.

Please be very careful in trying to open a promotion - based checking account with citi ($400, $500, $600, etc..) whereby $15, 000 of new funds are required. They make you go through a very big hassle of making sure you don't meet the timeline requirements (30 days). If you do, they will block your account, preventing you from easily taking out your funds and not answering your questions at all when requesting information about your account.

They tell you that they are not allowed to answer any questions, which leaves you in the dark about your funds and account.

Do not open any accounts with them..

I was using citibank credit card for over 8+ months. Yesterday 03-02-2019 by mistake I made two payments to my citibank credit card. After realization I called customer service and asked the money back which was made by mistake and the customer executive answered me it is not possible to return the money back either use this amount for purchase or continue for next billing. The way he answered me and tone of his speech was very rude. I was really very disappointed with this customer services not only from citibank but for all the customer services also. Since I have to pay that money for my rent, So I don't have an option to go for loan on phone (Loan from credit card cash limit). So again I called citibank for loan and I explained this situation. Now this guy said it is possible to get your money back with some charges. I agreed for that charges since I don't have an option. Some peoples gives false information and we believe them and we go for another option.

My account got frozen wile in trip over seas I just got new phone numbers from each of the representatives I talk with just forwarding from one to the other, as asked for supervisor been told I will get a call after her meeting that was never received, as called back been told she will not call me back.

looks like I have personal wealth management whom I do not know and never talked with and he froze my account.

I have no clue what for as I am out of the country.

I sold a laptop on gumtree to a lady who used citibank to make the payment, seemed simply, she paid the money to them then once I confirmed that the item had been sent then I would get my money, although it didn't work like that, the last correspondence I had was a week ago explaining that they were having technical difficulties and my money would be in my bank by 4.30pm, also states at the bottom of the email that they take full responsibility of any losses. I have all emails and correspondence with these people if required

I had made a payment of INR 21321.50 towards by due on Visa card ending 8907, yesterday using my kotak epayment. Which shows successfully in my Kotak App but the citi app doesn't show any payment which is alarming. Also I had called yesterday to check about the same and I was told that I will receive an intimation today which did not happen yet. I already had a credit card I still applied to Citi bank card, which seems to be a mistake looking at the response, as I have used HDFC and Kotak credit card which were better service providers. I expect this issue to be closed at the earliest as at the moment I am not motivated to continue using this card.

Warm Regards,
Amit Nayak
Mobile-[protected]
[protected]@yahoo.co.uk