Citibank
reviews and complaints

A few days ago i received an income tax check through wells fargo bank, it was a direct deposit. Once the deposit cleared i zelled the money to my citibank account. That took place in the am. Later that night i went online to access my account and noticed i couldn't log in due to my account being blocked. When i called customer service they wouldn't tell me why my account was blocked nor would they tell me why my account was closing and i inquired about my money in the account and they stated i wouldn't receive my funds for 60 days then they proceeded to hang up on me and not give me any information. I called back and asked for the fraud department and the representative refused to transfer me and hung up on me. This incident is going to cost me financially.

I have been a Citibank Platinum AAdvantage card holder for 15 years and recently received a text that there was potential fraud on my card. I hadnt used my card for weeks prior so I called the 800 number given. The agent was clearly overseas and was very rude and ask for the security question what is my checking account number. REALLY! I have been asked last 4 digits of SS number and other questions but checking account number .. NO WAY. I refused and ask to be transferred to USA rep and was put on hold and the agent never came back. 2nd call and again India or Philippines and agent took the info and said the account was compromised so it was closed that was on Feb 11th. I received a letter on Feb 13 to call Citibank with reference number and when I did again India and was told the account was closed, Today I called to pay off my monthly balance and the agent said on Feb 21 someone did a bank transfer on my account of 1,500,00 even though it was suppose to be closed. The rep said Dont worry your not responsible and I said YES we are all responsible with higher interest rates. How can a huge bank like Citibank allow fraud to continue on my account when it should had been closed. So Long Citibank

This bank closed my checking account without my knowledge and is refusing to refund my money that is in there to me right away. There are no CitiBank Branches anywhere. They even let me open a new checking account and the the closed it without my knowledge.

Someone hacked my checking and Zelle accounts. Instead of them maybe holding funds equivalent to the fraud, they hold everything which is over $3000 in my accounts. They are saying it will be 39-79 days before I can get my money. This is money people hav e to live with and pay their bills.

Beware of citibank. They have lied to me, and refused to contact paypal. Their actions assured that I would be cheated by a counterfeiter!

Use another bank that will provide service, and will not cheat you!

In december I purchased a coin from singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both paypal and citibank.

Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to citi, my complaint would be addressed by them. I asked what I should do. They said to cancel my complaint with citi. I did so. I waited a few days and called them. They told me that since citi had never informed them about any cancellation, paypal was prohibited from addressing my complaint. I again called citi. Citi told me that someone would contact paypal. Citibank lied.

I waited another week and called paypal. They said I should make another complaint with citi. I did so. Initially citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund. Once again I was lied to by citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund. I once again called paypal. They told me that since this issue began they have never had any contact from citi, and my issues are with citi.

I use a credit card for protection and convenience. This experience has not been convenient, and citi has refused to protect me from fraud and counterfeiting.

I am a victim of fraud and counterfeiting. Hopefully my complaints and reviews will ensure that other consumers will choose a bank and credit card that will actually represent their client's interests, and not assist in fraud and theft.

Tony raymond

973 circle drive

Baltimore, md 21227

On Feb. 23, 2022 I went to citibank in Cortlandt Manor, NY to get a few documents notarized. I was told to take a seat and somebody will be with me shortly. I waited for a half hour until somebody came and told me the manager was busy with a fraud case, her english wasn't very good and she told me it will be another 10-15 minutes. I told her I'll wait. Another half hour goes by and still no help. I waited over an hour to finally get three document notarized that took less than a minute to do. I am very upset with this branch as they were not providing service to their customers. The service at this branch is horrible.

Had credit card account for 30 years with Citi. Was not using as primary card. Account closed due to inactivity with NO NOTICE. Called customer service (2/20/22) to activate as I had done once before. Rep says no reactivation after 90 days (mine was apparently closed 180 days ago). Since I did not know my card was closed 6+ months ago, what are we supposed to do? I would have used it if informed there was an inactivity time limit. This is how Citibank treats long time customers with lengthy history and excellent credit? I want my existing card activated - period!

In December we purchased a stove from Best Buy for around $800. We charged it with Citibank (that was our first mistake!). In January we made a $100 payment before receiving first bill. Now we go to make another payment and were told Citibank assessed a late charge for January? When we called (had to make around 5-6 calls), one Agent was in the Phillippines!, we were told that if we had made the $100 payment 2 days later it wouldn't have been a problem. The $100 payment we were told was applied to our purchase of the stove in December. If that were the case, we would have made the $100 payment when we bought the stove! I was told this could affect my credit rating which is stellar! My Husband and I are furious. We had to make several more calls to cancel the credit card, and the worst part had to take money from our bill account and we paid off the Stove over $600, to not deal with you people! Now we are short with our monthly bills. Here we pay you $100 for what would have been a $29 payment and you apply to the purchase. Spoke with the Manager at Best Buy and he agreed this should not have gone down this way. We are ripping up our card. Thank you so much for all the trouble this has cost us. We will be telling other's and posting on-line all about this experience.!

I am Brazilian and I currently live in Brazil.

I am a Citibank client(Citibank - US) since Jan/2013 and in the last year my account was declared "Priority"(without me ever asking for this change to happen), the bank that I spent about seven years complimenting for it's services has turned that experience into a nightmare.

When I opened the account, I had a basic checking account and as long as I had over $ 1,500.00 in it, I would never have any account fees. Last year, I began being charged $ 30.00 monthly. I contacted a representative over the chat service and he told me that the issue was that my account was "upgraded" to "Priority" and that demands a higher minimum balance in order to have no account fees. He then said he would make my account a basic checking again and that he could only give me back one of the charges so far(there had been two), the other I would have to call in and ask for it. I did that and the other fee was reimbursed.

After a few months, I noticed that the charges did not stop, so I called again and then I was told that my account was still a 'Priority" account and that the only way it could be turned back to a basic checking account and only be charged if the balance went below $ 1,500.00 would be to do this in person in a Citi US Branch (again, despite the fact that I was told differently previously and mainly despite the fact that I never asked or authorized this so called "upgrade" on my account).

I told the person who said that that this was completely absurd since I never asked for that change and to demand that I travel to the US to undo something that the bank did to my account without my authorization, specially during this "pandemic times" was even more absurd.

Nevertheless, the representative told me that the only way to stop being charged, if I couldn't go to a US Branch, would be to keep the balance higher.

I did exactly that. My account balance has been above the minimum I was told was required since then, but the charges still did not stop.

I cannot tell you how disappointed I am with the bank's service. Months of misinformation and lies from the customer service, tons of time wasted, not to mention the absurdity of demanding that I travel to the US to undo something that the bank did to my account without my authorization.

I don't use that account often since I don't live in the US.

My father passed away in November. Basically I haven't been able to get a hold of anyone to just record his passing. The number on his account statement has not been answered since I've started. I've been routed around to different numbers without success. I've been to a branch. The advice they gave me was to mail a copy of the death certificate with a statement of my intentions. That was two weeks ago. I tried calling a new number that I received from the branch and got a person that didn't want to hear my problem at all, gave me a little grief and transferred me to someone that couldn't help me but gave me the number to you guessed it, the number on the statement. Does anyone know how to get through?

My account ([protected]) had been hacked and over drafted. All of these events took place on November 18 and 19, 2021. When Hackers got into my account and paid $2.500.00 on November 18, 2021, to somebody named Hanna Harris using my account and Zelle.

This payment was made for paying rent. Other payments were made the same day on November 19, 2021, the same way to pay Mykeela Downer in the amounts of $250.00 and $1400.00. These hackers all in Atlanta, GA went to a local Walmart and try to use my debit card again but got declined. Then $400.00 was transferred from my savings account.

Citibank granted access to these hackers to my accounts. It was suspicious activity and did not stop the activities timely. Since, Citibank has given me the runaround. Every time I call, the call is received somewhere in India where there is no access to my records and the people there have no idea what I am talking about.

Only once I been given the opportunity to speak with two people on the Spanish line that helped me. It is very upsetting that there was no record on this fraud after I notified Citibank immediately on November 20th.

This is the end of January and to this day; no letters from Citibank no phone calls no nothing.

If I call, I be on hold for ever and perhaps someone from India may answer me. There goes the vicious cycle again.

For tax reasons I need access to the account Citibank closed for me. I owe Citibank some money for the Checking Plus Line of Credit account. I wish to pay but can’t because the account is closed. NOBODY HELPS!

My available credit on a Citibank account was decreased by $2999. We are unaware of which card suffered by the decrease . All accounts have been paid on time and we received no notice or explanation for this. I'm sure it's a mistake. Please help clear this up ?

I have a Citi CostCo Credit Card.

I made a payment of $1000 one week ago (bank draft).

I called a few days later because the payment did not reflect in my available balance. The agent told me it was on hold since I am a new customer, but that I could call back once it cleared my bank and a higher level associate would drop the hold.

I called back today, a week later, after seeing that the $1000 cleared my bank 4 days ago.

The first agent passed me on to a higher level associate as I expected. This supervisor/manager said she could not help me because my payment was 'ineligible'. I pressed on an exception and said I was told this process was going to work and that I've been relying on it for my own planning. I asked for a higher level or for someone who could make an exception. She did not give me to anyone higher despite me being as polite as I could (not blaming the messenger, resorting to name calling, or getting aggressive) in this ridiculous, contradictory situation.

So Citi says: do this, it will work.

You do it and call back and Citi says: No you can't do that.

"Sorry" doesn't cut it here, Citi. This is worse than poor customer service, and I don't believe this manager when she says there is no possible way or no one to talk to who could help me.

She offered a debit card payment over the phone, but why should I tie up another $1000 cash when I've already given it to them? It would also be worse for my credit to do another payment rather than have one credit the one I MADE A WEEK AGO!

I was a Bank Manager for 3 years (and no, not in 1980... I just left the position). We had new customer hold policies too, but exceptions were always possible--ESPECIALLY if it was bank error/misinformation.

If I had been told from the start that there were no options to drop the hold I'd understand. But I was misinformed and planned accordingly. That's on Citi--not me.

Awful performance, Citi. I wish I had never opened the card. CostCo should do business with another bank.

Dear Sir,

This is regarding a complaint raised by me almost a month ago. My credit card ending in 0952 was hacked on 16th Dec 2021 for Rs. 20, 319.84 21 at RAZ*Transerv Limited. I immediately called Citibank on 17th Dec told them to block it. Since there was no response or call back from your end, I called up again on Monday 20th Dec. This time I was told that in order to proceed further, I have to do a police complaint. It is surprising and absolutely unprofessional that I was not told about this on 17th Dec when I first made the complaint call. Eventually I went I visited the police station and made the complaint. I then emailed you the report as well. Upon that, I was told that nothing can be done. When I

Is this the kind of treatment that can be expected from a global bank like Citibank? I am an old customer of Citibank since almost 20 years now. I had formed this relationship with Citibank based on trust and the global reputation of the bank. This kind of unprofessional treatment is definitely unacceptable.

I then visited the Citibank Mumbai Fort office. They said that they cannot do anything here, and asked me to call the credit card department.

This is the most disgusting customer service. Instead of providing customer support, you have only been troubling the customer.

Then I got a call from Citibank on 24th December asking me to give them 15 days more to resolve the issue. I called back on 11th Jan 2022. They said you give us a call on Sat 15th Jan or Monday 17th Jan. Why do they expect me to keep calling up and following up? Is it your duty to call back on a timely basis and resolve the matter?

Please consider this as an ultimate warning from my end that if my wrongly billed amount is not reversed within the next 48 hours, then I shall take up the matter strongly all over my social media circles and spread the awareness among the public about the disgusting customer dis-service given by a "so-called global" Citibank.

please email me [protected]@gmail.com and call [protected]

On January 19, 2022, I tried to order an item first online and then by phone from a company in Minnesota using my Citibank Mastercard. The $129 charge was denied by Citibank each time. I called the customer service number on the card at about 9:00am MST. The agent had a heavy accent and spoke quickly and softly such that I could not understand most of what she was saying. I asked to speak to someone in the US and she said she was in the US. I explained that my ear was not tuned to her accent and may I speak to someone else. She then sounded angry and said she did not have an accent and there was no problem on her end and that I must be hard of hearing. When I tried to respond she kept talking over me, interrupting. I asked her name and she said something like "Dennis Bracker." I hung up and called the customer service number again.
The person who answered sounded like the first one. When I asked if she was the same person I talked with a few minutes ago, she said no. She then slowed down and spoke more clearly so I could ask about the charge card denial. She said she would remove the denial, but did not give any explanation for the original denial. I then asked to talk with someone to complain about the first representative I had talked with. She said she would file the compliant for me. I explained what had happen during the first call and she said she filed my complaint, saying "no problem."
Given her response, I question whether she was really someone different from the first representative, and whether she actually filed a complaint for me.
John T Bauman
Citibank Mastercard ending in 3291
[protected]@gmail.com

Disgustring and vomitable... Takes 2 days and more to reach the undercultured monolingual customer service. All brainwashed by this capitalistic company..
. They don't know their a... From a hole in the ground... I cannot waitr to pass this account to bank of america or wellsfargo... Citicard is pure garbage.. Emplyoying third classe people. They have slave workers working in their branches around the world... Talking and repeating same sentences like parrots... No dignity.. No self respect... Pure starvers fearing to love their jobs... Definitely we need a thirld world war to strainghten out human behaviour and exploitation.

Ughhhhhhhhh

I opened a brand new Citi Priority Checking Account on Dec 17, 2021 at Grasmere 1492 Hylan Bvld., Staten Island 10305 bank branch. After my first deposit of $51M my account got locked. I called several times to customer service and went to the branch to clear this issue but no success. It's been over the month and no resolution, no official letter from the bank to give a reason why I can't touch my account. Please help.

On January 6th, my Citibank Checking and Savings Accounts were compromised. I noticed that someone had hacked into my accounts while checking my online banking as I normally do. I also received a call from Citibank (Citibank came up in the Caller ID) claiming that I was the victim of fraud. It was the fraudster calling, but I called the fraud department on another line just to be safe. I could not get through to anyone (I was later told that it is fraud season and that the banks have been overwhelmed). In the interim while I was waiting for the Fraud department to pick up, my account was hacked right before my eyes and $500 transferred via Zelle to a coin cash business. Fortunately, my contacting the legitimate Fraud Dept at Citibank prevented the hackster from taking more money. About 3 hours after this, Citibank finally froze my accounts. From January 6th until today, January 18th, I have been getting a complete run around and most of what has been resolved occurred due to my own tenacity. I had the Bank set up new accounts for me and I visited a branch to have my online access activated. No one was willing to assist me in setting up my new ACH accounts, so I did all that on my own. Three different branch managers told me that there was nothing that they could do for me to get my mobile app unlocked and that this had to be done by the fraud/customer service departments on the back end. NO ONE EVER PICKS UP THE PHONE! I spent countless hours on hold. Finally, today, after I got someone on the line after a 20-minute wait and explained that my attorney was filing a complaint with Citibank Corporate and the agencies controlling the bank industries, did I get prompt service and my access to my Mobile Citi App unblocked.
Now I am waiting for Citibank to return my $500 to my new checking account. Banks and its clients are protected by the FDIC from fraudulent matters and I expect this sum to be returned to me quickly. Most banks I have researched return the stolen monies to their clients and then conduct their investigation. I do not use Zelle and never had a Zelle account, nor have I ever made transfer payments to a bogus individual in Indonesia. My account should have been flagged.
I am most disappointed in the way this has been handled by Citibank and I am sure you will be contacted by the appropriate parties.

I received an email from City Bank that my debit card now has limited amount. I am not nor ever have been a user of this bank and do not know where or how they got my name and email. It is impossible to call them if you are not a City Bank user as they want your card number and the call is terminated, all automated, the worst possible service ever. You cannot advise them of fraud if you are not their bank user, but the fraud is coming from their bank accounts, it is their problem.

My credit limit was $16, 000. I paid on time religiously until i lost my job. I called to let them know I was experiencing financial hardship and requested to lower my interest rates so that I would be able to afford payments.

Rep said nothing he can do at the moment but to call again when I was behind making payments. My credit limit was reduced drastically in half with outrageous interest. One month behind on my payment, and i'd be getting calls before 8am, 4 - 5 times a day.