Citibank
reviews and complaints

The phone recipient was very rude and dismissive. She was not a good listener. Too quick to say no to a request. She is not customer-centric. Her tone of voice gives the impression that she's rolling her eyes over the phone. Staff needs to be retrained with manners and patience. If I didn't advocate for myself, she would have never processed my request. She was worse than the service I receive at a DMV. If you don't know what that means then perhaps I will rethink about banking with Citibank. This is not the only time this happened. Another employee was also very rude to my mother who is a Citigold holder but because of her accent, phone person was plain rude, disrespectful in a manner in which her speech and tonality was delivered. Citibank needs to up their game in raising a culturally competent standard.

Jumel Ola
[protected]

Hello sir /Madam,
Riyaz here, I have an account with citi bank USA it's salary account, three days ago thr was fraud transaction happen on my account through Western Union, it's completely fraud transaction and it's illegal offence too.. Please contact us on my mail for further details, before I raise this issue to police... Contact me on my mail it's
[protected]@gmail.com
Thank you
Regards
Riyaz Inamdar

I am using citi bank platinum debit card on IOCL petrol pumps for fuel purchase in India. Earlier I was getting fuel reversal of 0.75% on same fuel pumps but from 27th March, 2018 onwards, I haven't received the reversal
Already raised, 221806627 and nsr18031744 complaints via citi bank customer care. But, they say that those fuel pumps are not listed with citi bank.
But, on citi bank website, it's written that if we swipe citi bank debit card on any IOCL(indian oil) fuel pumps, we do get 0.75% reversal. There is no list mentioned as such.
I have swiped on few more petrol pumps but I am not getting fuel reversal from 27th March, 2018

I have reported to Citi Cards that my credit card was compromised on May 18, 2018. Somebody stole my Citi Double Cash credit card numbers and made 4 fake transactions with the card. However, one fake transaction was not removed. I have contacted citi cards at least 5 times about this transaction. Every time when I contacted citi card customer service I was promised that this transaction would be removed from my account in 5-7 business days. However, after a month this transaction is still on my account. Now this fake transaction that was made for the amount of $166.57 from Quality Inn Hotel in Renton WA is on my Citi Card June statement.

I was charged a forgien transaction Fee, when I called to find what my options were the rep was not helpful nor was thier english clear. I've had the card for 31 years, I will be looking for another card, I am looking to change to a card with out a forgein transaction fee, I do not want to lose the Drivers edge points I have accumulated or pay a annual fee

Received call from 03-2383 1100.. Cash loan offer.. The telemarketing staff talk with me with rude sound and and not politely.. Although the offer was interesting but i'm feel uncomfortable when chat with the staff.. Please check back voice recorders who's calling me (901221-08-5342) (016-5194479) at 12/06/2018 - 9.45am-9:55am.. Please advice the staff to speak politely to customer next time due she was telemarketing and the way she talk was so important.. Don't make customer feel uncomfortable and disappointed after pick up any call from 03-2383 xxxx. Hope to get a feedback from you soon.. Tq

I have been on the phone with Citi Card representatives since 9 AM and it is now 10:54 AM and my issue was still not solved. I had to hang up on me after I asked them for specific information and rather than answer my questions they took time to review my account when all I needed was a due date so that I can make a payment. I originally called because I was locked out of my account I am still locked out of my account after three phone calls to assist me with being locked out of my account.

Hello,

I attempted a wire transfer on May 21, 2018. (Reference number 9F46W5K8)
The initial error was on my part - I entered an incorrect account number for a wire transfer I wished to make. I very quickly called Citibank to fix the error and was told that I would be able to adjust the account number immediately and the transfer would be fixed within a week. This was very important to me, as the funds had a deadline after which I would incur a fee. I was making sure to submit the money two weeks before the deadline and was assured the transfer would be done in time.

However, the bank had already returned the money, so the account number could not be adjusted. Citibank did not return my money to me and did not bother to inform me that the transaction had failed, instead sending me a notification that I should wait until I received further information. I checked my messages, contacted the recipient bank, and two weeks later the deadline arrived and I had no idea what was going on. I was finally able to get through to customer service, and only then learned that the transaction had failed weeks ago, and instead of informing me, Citibank simply held on to the money returned. According to the federal policy that was read to me when I first had to make an adjustment, Citibank is supposed to inform me of the results.

My biggest complaint is this - it should not take two weeks and my actively inquiring after the state of the transfer for Citibank to tell me that it failed. I should have received notice within a day of that occurring. I was also told that I could fix this error at no cost, and had two options - adjust the transfer at no cost, or cancel and send a new one at no cost. Citibank failed the transfer and I incurred a fee. When the transfer failed, I should have been given the option to cancel at no cost and send a new transfer, since it was within the original time frame and technically the adjustment was not, in fact, an option for me. At the very least, if the recipient bank will not waive the fee I do not think that I should have to cover it.

I called the toll-free number for Citibank's Diamond Preferred credit card on May 19 to request my PIN. I have had the card since 1979 and probably received a PIN back then, but have long forgotten it. I used their automated option to request it be sent to me, and the recording said to allow 7 to 10 days.

On June 1, having not received it, I called again and was told that it should only take 7 days and that it would be resent. The customer service rep asked me to go to the USPS and ask if they had any mail for me from Citibank. I told him it was a lot more likely that the Postal Service had mixed it in with someone else's mail (I live in a 400 unit apartment building).

Anyway, my REAL gripe is that I had to go through 27 (that's right, 27!) menu options to get to one that put me through to a live person at Citibank. (it was the very last option). Obviously, Citibank wants to do all it can to force a person to 1) either use one of the 26 options or 2) go online. Why can't Citibank offer the option to talk to a "live" person at the beginning of the call?

Dear sir or madam
In error, I was being charged a $25.00 monthly fee for my Citibank checking account, I've had a checking account with Citibank for over twenty years, I went to two NYC branches to resolve this matter, and either branch had a manager on duty. United Nations branch on 1st Avenue and 49th street, and 3rd Avenue and 46th. This I found very frustrating. I was told by personal Banker Mr. Nerys Feliz that he can ONLY reimburse for two months. I would have to make a complaint to be reimbursed in full. With no fault of mine that I was put in the wrong checking bracket. I just wish I had caught this much earlier. Yes, I meet ALL qualifications for free checking. I've had direct deposit with Citibank for more than 20 years, and I pay all my bills on line and I'm sixty two years of age. As a customer of Citibank I don't believe I'm asking for too much. Please Help ... Thanking you in advance.

Sincerely, Mary Jones

I wasn't able to make a purchase. I called the number on the card. They couldn't send me a text to verify my account. They then said they would send me letter in the mail. 3 weeks later and I still can't use my card, make a payment, or log into the app. I have spent hours on the phone. Even gave them another credit card number to verify my account and they still can't. Never had this many issues and they still haven't made it right. They all do the same thing with no resolution. I'm guessing they are trying to make my payment late and charge a fee. Worst customer service

Tried to open an account online with Citibank, there was information missing, they called me to send the information, I sent the information and haven't heard from them anymore. I decided to call and, for my suprised, my application was closed already. They say they closed on May 14th, but I have a letter from Citibank dated May 15th in regard of my application.
I called them and they basically said "nothing that we can do. If you want an account with Citinbank, you gotta redo everything. If you don't, it's closed already"

Note: Team ID who said that to me is TRT009 - Lisa (they - smart - are not "allowed" to give the Last Name, interesting, no?)

I opened a account may 19 2018 at the branch 3333 e Tropicana AVE Las Vegas NV 89121. Cris d cabera assistant branch manager opened my account provided me my checking account package. I made a check deposit as well 1, 140.19 . The check was verified and safe to deposit or cash. By May 21, 2018 . My account was in good standards with no transactions no activities no transactions just the deposited check pending for clearing and processing, may 22, 2018 . Out of no where my account was locked out. I visited the branch in questions to why. I was told different accuses but was not giving a reason why. All reasons was assuming fraud but no fraud was done. Then I was informed thsat I had 7 accounts opened or tried to open with CITIBANK. In the past. But I never had accounts with Cori bank in the past. I told them I was a victim of identity theft. I asked was any balances owed in the ACCounts when was they opened. CITIBANK couldn't justify or provide facts. I lost my job today because of citi bank falsely locked my ACCount I could not use my money in account for gas. I have not ate food due to the hold on my account for a check that has cleared and is good. Rent is due on the first. CITIBANK refuses to let me accuse my money which then I'll be evicted over assumptions and bogus unknown past accounts I know nothing of.

Let it be known that less than $35 in charges to my card, that I had to make to keep it active I believe, has created multiple months of past due late fees and interest charges as it was paperless, not to my knowledge. With that said I probably clicked "paperless" accidentally because of tricky placement because companies want customers to be paperless; the dialog box consumed the better portion of my screen. What's worse is no one called when my count was 15 - 30 plus days past due. I can understand if Citi waited till I was at 31-32 days late to call. But no, City waited, waited and didn't call or leave a message. I only happened to be in my email, which I don't check regularly as personal email, and found multiple late fees to the tune of another $37 twice and interest charges. Having basically eradicated most of my debt and increase my credit score to 770, I was ecstatic. Nonetheless, I'm depressed, disheartened and speechless as my credit score has dropped to the mid 600's. I virtually have no way to raise it again as I do not have enough debt to pay-off to compensate such a hike in the score. My initial call to City resulted in a feeling that they were not interested in my credit score and there was nothing that could be done. I will argue with that! On the second call a fellow in the Escalation Unit name Robert was able to provide contact info for credit reporting disputes. I would bet there are repetitive cases like mine where customers had debt, were assessed late fees unknowingly and without any voicemail messages from the company, not to mention the tricky layout of the paperless option causing unpaid bills because of an unintentional click that went unnoticed. This would be a great setting for a civil action suit.

I pay my monthly credit card balance every month. I did not receive prior month statement and on the statement I received today in the mail it showed a $25 penalty and $19.49 interest charge. I asked them to be waived since I didn't receive the statement. This had happened in Sept and I was quoted by multiple Citibank employees upon escalation that Citibank policy is one reversal in a 12 month period.

I worked for Citibank as a Senior VP for 13 years and was not able to escalate any higher.

If these charges are not reversed I plan to stop using the card as well as my family will stop using Citibank Visa cards.

Please call me back on [protected]

I have repeatedly called citibank customer service with no results. They are charging my heloc account for excessive flood insurance premiums although I have sufficient flood insurance coverage. No one has ever called me back. All they keep saying is that it's in the research department. Apparently they have no idea what they are doing and cannot resolve the issue. I've called customer service so many times that I'm getting the same people, and yet still no resolution.

In 2017, I applied for a Citi credit card because they had a good cash back offer and I wanted to expand my credit options. I have a 818 score, so I thought they begging me to take their card. After the application, they called me and wanted a picture ID and proof of address. I asked if a scan of my license would be enough for both and they said yes. I had to mail a copy because apparently they don't have the technology of receiving it over the internet, so I mailed them a copy. Two days later, I got a letter stating the same thing - I needed to send them a picture ID and proof of address. I already did that, so I thought this must have been sent the day they told me over the phone and they just haven't received my letter yet. They couldn't possibly have received my letter and I received one back in two days time.

I never heard anything else from them. When I initially talked to them on the phone about the application, they clearly stated I would be sent a letter within 30 days saying whether I was approved or not. I never received anything in writing and they never followed up by calling me again. I guess they don't want my business. They used to hound me to apply for their cards a long time ago, so I finally gave them a chance. If they ever come back looking for me, I'll tell them where they can go.

I had a payment due which i missed to pay for the month. So I have been charged a monthly interest. As well as I am charged an extra amount of 8000 as interest mentioning it is the per day charge until I don't clear the amount. Also an additional GST on the amount. I had done the transaction on airline booking so I am already charged a GST. and now Citibank charges me another GST. That doesn't make sense to me as well as the extra amount of per day interest when a monthly interest has already been charged.

I have called the customer care:
first call: the agent agrees and talks to the manager and confirms that the amount would be reversed in my account. After there is no news about anything I called back
second call: the agent says we have taken it on priority and you should get a message in 24-48 hours. after no message received
third call: the agent says your request is denied. so i mentioned it was a confirmation given. when i requested to speak to the manager he mentioned that they would check on the account and recordings and give a call back in 2 days. Till now not received anything.

I am displeased with the service and it is just a horrible customer care service. If they can commit to stuff and not do it this is really a shame. I would like to close my credit card.

Citibank has rearranged my account and stated that how the debit came out of my account. I have verification that a transaction came out of my account on a certain date and CitiBank said it came out another date. I asked to speak with a manager and I got a very rude person that could not do anything or listen to what I was saying. I asked to speak with her manager and she said she was the Highest manager there, not! Then she said I would have to speak with a branch manager and would a I like a direct number, "yes" then put me on hold then hung up.

very crappy customer service!

My name is Terence Pearce, ending 9501. Several days ago I couldn't pay my card online, kept getting the same 'error 404' message. Talked to tech support, toyok a very long time to get some clarification. Eventually they told me that they couldn't fix it right away so I paid over the phone. I said "experience has taught me that after I hang up the next time I go to pay the same error won't be fixed". I was assured this was not the case and it would be up and running in 24 hrs maximum. Imagine my frustration when I try to pay again this evening & get the same disgraceful error message again.

You will fix this immediately. In the meantime I will not pay my account balance and I will not incur any penalties. I will spend no more time on the phone with tech support unless you pay me handsomely to do so. You will email me back when you are 101% certain that this is now working and I will not lose one more second of my precious lifetime dealing with your inefficiencies.

Terence Pearce. [protected]@aol.com.